Who Uses This Software?

vWorkApp is designed for small and medium-sized businesses within the service and transport industries. This includes taxi, limo, courier, HVAC, truck, towing, electric, logging, plumbing, freight...


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • vWork
  • www.vworkapp.com/index.html
  • Founded 2008
  • New Zealand

About vWork

vWork is a cloud-based job dispatch and scheduling platform. vWork replaces paperwork by allowing workers to capture and complete job information electronically in the field. vWork can also optimise routes and job allocation, automate invoicing and offers a flexible reporting engine. vWork's health & safety module keeps workers safe and is easy to use. With a mature fully documented API, integrations are a breeze. vWork makes mobile workforces efficient, safe & customer focused, all in real-time


vWork Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

vWork Reviews Recently Reviewed!


good app

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Useful for its purpose. get all the information and required functionality for what is build for. Good app.

Cons: Not used extensively so I do not find any shortcomings for the app. I need to use more find the least interested features.

vWork has a very well designed Graphical User Interface (GUI) - effective, intuitive, easy to use

Jun 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before vWork, all we had were paper instructions. We didn¿t have a clue what was completed which made making our contractual response times impossible. We faced several areas of frustration; no efficient planning, no real-time view of current outstanding issues and multiple visits to jobs.

Now, over three years down the track, using vWork we have almost real time view of what is going on. At the end of the day we know what hasn¿t been completed so it gets picked up by our optimiser for the following day. This helps keep on top of our responses times. We have photographic evidence of the repairs we carry out. No more printing off all the reports.
Gangs no longer have to travel to the depots twice a day to pick up and return paperwork.

One of our favourite features is the integration with Tom Tom where you can click on a job
and open it in the Tom Tom navigation app giving us full offline navigation. This helps the
crew find their way.

Other attractive elements of the product include the API ¿ we use it a lot and it is very well
documented. The price, the level of support provided and the willingness to enhance it to our
needs together make a winning combination.

Our results with vWork include;

KPI's have improved
Improved Response times
Savings on fuel
Reduction of vehicles, plant and crews

vWork is great on its own but it can also integrate with other technologies to give you even greater benefits. The hardest thing about getting started with vWork was caused by the fact that we wanted to use other technology with it, developing the connections from our system to vWork and the largest part of the whole project was using route optimisation technology to assign jobs to our crews.

I would recommend vWork based on their willingness to enhance product, very friendly team, excellent support.