# vWorkApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is vWorkApp the right Service Dispatch solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118760/vWorkApp/reviews --- vWorkApp 4.5 (26) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of vWorkApp Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AD Andrew D Senior AnalystInternet, 201 - 500 employeesUsed the software for: More than 2 years. “XML only accepted in API calls, not having access to conditional custom fields, dispatchers switching through boards on web view can be slow to load if board has a lot of workers/jobs, messaging system is not great, only 1 catch Hook.“ February 16, 2021 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott M. Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "I use this product for approximately 80 in my team. I find it hugely valuable and simple to use." June 22, 2018 4.0 The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team. Pros The schedule / grant chart is an excellent tool to organise you Team. You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to. By linking to each job and worker through the app you transform your operation with electronic collection of valuable information. Customers can also raise there own jobs through the customer portal. The team are actively developing the solution and updates and improvements occur regularly. Support is first class. Cons I would love the software to also track assets beside workers. You can do this if you make the worker the asset. But ideally the team need to add this as an option. I know they are actively considering this for the future. I'd also love to see the text alerts have greater customisation. Review Source CM Carlito M. Field Service Technician Business Supplies and Equipment Used the software for: 2+ years ### "VWorks For Field Servicing Applications " July 21, 2022 4.0 Pros Ease of use anywhere on the field. Job reporting and tracking are readily accessible for analysis. Cons Some occasions when the software hangs up. Review Source VR Verified Reviewer Software Development Engineer In Test Used the software for: Less than 6 months ### "good app" April 9, 2018 4.0 Pros Useful for its purpose. get all the information and required functionality for what is build for. Good app. Cons Not used extensively so I do not find any shortcomings for the app. I need to use more find the least interested features. Review Source NK Neelam K. Customer Service Rep Building Materials Used the software for: 1-2 years ### "Great Tool for my work" February 28, 2021 4.0 Very easy to use and easy to navigate as well. Can be emailed through straight away to customers. I find issues captured via pics and loaded onto VWorks prove as an invaluable tool. Reports load quick, doesnt take ages to download, and very simple to read through, quite self explanatory. Excellent tool that I can use to answer several queries straight away without wasting much time in emailing queries and procurring answers from different departments. Pros Site inspection reports clearly capture issues on site. When reports have clear pictures attached its easier to email them through to merchants rather than verbally explaining them. And also when site deliveries have been completed, and reports clearly logged on VWorks, its proof that we have done our job correctly. Saves time sending someone to site every time there is any problem. Most of the issues get resolved just by checking these VWorks reports and reporting back to customers and merchants. Cons If time spent onsite could be captured automatically rather manually being entered by teams, would be mush more accurate. With these delivery reports sometimes when time spent onsite is questioned, then we have to procure GPS reports from despatch team to accompany delivery reports to justify time related questions. Review Source Stuart M. Technical Support Consultant Retail Used the software for: 2+ years ### "Reliable software that performs well, A+++" June 26, 2018 5.0 It was the easiest software for our company to use based on past experiences with other similar software. Pros I really love the clean, easy-to-use interface and how everything is laid out in a logical format. It's easy to get your head around right from the start and very easy to customise, too. Cons Occasionally if you're in a rush to fill something out and accidentally miss something you can't proceed until you've "fixed" what you missed. It'd be helpful if it made it more obvious what information you're missing and give you a quick option to fix it. Review Source AD Andrew D. Senior Analyst Internet Used the software for: 2+ years ### "vWork is a simple yet powerful workforce management tool" February 16, 2021 4.0 Getaround's use case has changed over the years. We used to dispatch jobs to mobile workers and had a very high touch dispatch team that managed the worker's days. Now we use vWork to assign our 3rd party vendors work and invoice them the work they did for us. Pros Amazing customer service, low maintenance after initial setup (from an admin perspective), Alerts are a powerful feature when paired with Zapier Email Parser, Job Templates are extremely useful, Invoicing is easy to use and helpful when billing (or getting billed) for work. Overall vWork is a solid workforce management software that won't break the SaaS budget. Cons XML only accepted in API calls, not having access to conditional custom fields, dispatchers switching through boards on web view can be slow to load if board has a lot of workers/jobs, messaging system is not great, only 1 catch Hook. Reason for choosing vWorkApp Wasn't part of the team that chose vWork Review Source PA Peter A. Control Centre Manager Government Administration Used the software for: 2+ years ### "Very easy to configure and use" September 9, 2019 5.0 We operate a night time response service to statutory nuisance, the control room takes the call and despatches it to response officers on Ipads . They can see jobs on maps and decide which is closest to them and we set up buttons so they have to acknowledge, arrive on scene and depart location to enable us to work out response times and time on scene. They have to put a response in regarding their findings and also some compulsory fields need to be entered.. Pros We were able to configure the system with the right fields and questions easily . Drop down boxes and compulsory fields ensured the operators completed the forms properly and did not skip questions. Also the audit trail log with GPS logging is really useful allowing us the option to see where the staff were when they pressed the "Arrived on site " button. Also the ability to see whos nearest vehicle to the job and move jobs between response officers. Cons Probably cost but it is value for money and reliable and worth paying that extra bit for a quality trouble free product. Reason for choosing vWorkApp We looked at other products but found during the trial this was easiest to run and set up Review Source Steve R. Owner Operator Used the software for: 2+ years ### "Great software." June 26, 2018 5.0 Enabled us to scale from one bin pickup per week to 5000 pickups per week. Pros Easy to use, functional software. Great user interface. Highly customisable templates. Also incredible support team who respond very quickly to any issues. Cons Unfortunately we required a customised solution and being a small business this was not something vWork were willing to support or offer solutions to and we have had to switch to a more specialised provider. Review Source TD Tony D. Services Specialist Used the software for: 2+ years ### "I use VWorks most days to manage our bookings." June 19, 2018 4.0 Being across the company we all get to use/share tips and improve on best practises. It is a good system for managing our bookings. Pros Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region Cons It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details) A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time. When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training. Review Source VR Verified Reviewer Fleet specialist 2 Internet Used the software for: 1-2 years ### "The app is great, but needs more improvements" February 15, 2019 4.0 Pros It is easy to use, but a little bit complicated, with easy directions to follow. Cons The app drains the battery fast from your phone, not the most ideal for daily use, but we don't have another option. Review Source MC Murray C. Manager Utilities Used the software for: 2+ years ### "Would be the best service management software I have come across." June 21, 2018 5.0 We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great. Pros The system is very reliable and easy to use. When we do have an issue the backup support is first rate, fast and efficient. By using vWork we have been able to engage more with our Customer and with this provide a superior service to that offer and achieved by our competitors. Our customers enjoy the additional interaction with us and this is all down to vWork and its ability to give us the tools required to help us grow our business. I wish vWork had been available many years ago when I was struggling with bits of paper. Cons Hard to come up with a negative on vWork - it just works and works well. Nope, sorry - I can't do it - I can't think of anything that I do not like enough to comment on. Review Source CC Charne C. Co-Ordinator Security and Investigations Used the software for: 2+ years ### "Vwork - The perfect overall service package" November 26, 2019 5.0 I have used Vwork for 5 years and found it to be the most efficient service product to date. As a Co-ordinator it has made my coordinating of jobs to my security technicians very efficient and the regular upgrades and excellent follow up support has made this a winning product that I have recommended to all peers over the years Pros Easy to use. Efficient. Great support team who respond quickly. Regular upgrades and improvements. Cons None come to mind. The fact that this block wont close with enough characters in it LOL Reason for choosing vWorkApp It was selected by one of our managers after one of our clients used your platform and recommended it to us. Review Source LP Leslie P. Maintenance Planner Printing Used the software for: 2+ years ### "vWork for you" November 26, 2019 5.0 We were running a server based job system so moving to the cloud allowed for better use of time. Any issues we do have addressed as and when they arise which is great. Pros vWork is cloud based, users can access via your phone, tablet, laptop or PC. As long as you have internet connection you can access it anywhere, anytime. Cons The limited functionality of reporting feature Reason for choosing vWorkApp vwork had more flexibility in setup for use, Geoop was tailored as off the shelf so no flexibility in making the job fields work to our needs Review Source MM Monique M. Trade Services Manager Retail Used the software for: 2+ years ### "Carters" February 10, 2021 5.0 All beneficial for both the customer and company as stated in item 1 Pros \- The great thing about this software is the ability to attach photos to the job. Before VWorks we were unable to provide photos as part of the POD - The sending the text to the customer when we are enroute is also a great function - Being electronic is also a great help as we no longer have to shuffle through paperwork Cons Intergrating this software into our program was easy and was a breeze Review Source SG Shaun G. Business Solutions & Technology Manager Used the software for: ### "vWork has a very well designed Graphical User Interface (GUI) - effective, intuitive, easy to use" June 22, 2015 5.0 Before vWork, all we had were paper instructions. We didn't have a clue what was completed which made making our contractual response times impossible. We faced several areas of frustration; no efficient planning, no real-time view of current outstanding issues and multiple visits to jobs. Now, over three years down the track, using vWork we have almost real time view of what is going on. At the end of the day we know what hasn't been completed so it gets picked up by our optimiser for the following day. This helps keep on top of our responses times. We have photographic evidence of the repairs we carry out. No more printing off all the reports. Gangs no longer have to travel to the depots twice a day to pick up and return paperwork. One of our favourite features is the integration with Tom Tom where you can click on a job and open it in the Tom Tom navigation app giving us full offline navigation. This helps the crew find their way. Other attractive elements of the product include the API ' we use it a lot and it is very well documented. The price, the level of support provided and the willingness to enhance it to our needs together make a winning combination. Our results with vWork include; KPI's have improved Improved Response times Savings on fuel Reduction of vehicles, plant and crews vWork is great on its own but it can also integrate with other technologies to give you even greater benefits. The hardest thing about getting started with vWork was caused by the fact that we wanted to use other technology with it, developing the connections from our system to vWork and the largest part of the whole project was using route optimisation technology to assign jobs to our crews. I would recommend vWork based on their willingness to enhance product, very friendly team, excellent support. Review Source GS Gemma S. Business Owner/Operations Manager + Logistics Used the software for: 2+ years ### "Used vWork for 7+ years for our waste collection business. Easy and efficient with great support!" June 27, 2018 4.0 Pros Good interface, remote access, easy function, versatility and map features. Great reporting features and email job notification features. Cons Our main issue was uploading the multiple jobs for multiple trucks for different runs, limited capacity, can't use it as we grow our business to more trucks with more runs (80 - 100 + jobs per truck per run). Review Source Response from vWork July 11, 2018 Hi Gemma. Our job import can handle up to 400 jobs for each template. For more than 400 jobs we usually recommend you send jobs through via our API. We can help with this if you send through your requirements to support@vworkapp.com. Thanks vWork MS MIGNON S. HHC/DVA ADMINISTRATION Pharmaceuticals Used the software for: 2+ years ### "SCHEDULING DELIVERIES MADE EASY" February 10, 2021 5.0 Support is excellent. Easy to install and use Pros Easy to install & use. Has all the required functions & the ability to customise if needed Cons Job cards only stored for a year - have to store them externally for future reference Review Source RA Rikki A. ATF / Transport Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "User Review" February 25, 2021 4.0 Pros The ability to move jobs with ease and allocate to another user. Cons Would be good to be able to have an alert if you are trying to allocate a job to a user who already has a job on them. Review Source DR Dave R. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Wha contract Landscape Solutions" February 16, 2021 5.0 Very Good Pros Functionality, ease of operation, report downloading is good Cons I liked it all Since having it over 3 years all the errors have been ironed out Reason for choosing vWorkApp HQ decision Review Source BH Ben H. Lead Technician Used the software for: 2+ years ### "Easy to use job management software. Never have an issue." June 19, 2018 5.0 Pros Web and app based. The user interface is very easy to use resulting in an easy flowing work day. We have used previous programs in the past but none have worked as flawlessly as vWork. Cons I believe that when it comes to this software that battery drain can be a let down on older devices. Review Source SM Shijoy M. Tech solution specialist Retail Used the software for: 1-2 years ### "it is a very good app to use." June 23, 2018 4.0 greater visibility of your jobs Pros reasonably easy to use and inbuilt map. it also has different view s such as map view, calendar view etc. this is a useful function. Cons Its good to include a recording function upon each job completion. it often takes more time and hard to type on small screen. So having a record option makes it easier for making verbal comments. Review Source MH Mal H. bulk wine Transport team leader Used the software for: 1-2 years ### "Its very easy to use very versatile and time saving" June 29, 2018 4.0 Pros very time saving very easy to use very good at letting co workers know what is happening and when it needs to happen and makes so easy to get the job done right Cons Cleaning certs need to be more flexible in respects to date changing on current cleaning certs and the ability to change the dates when nesserary Review Source ML Matthew L. Customer Service and Logistics Used the software for: 1-2 years ### "Easy and efficient tracking" June 19, 2018 4.0 Pros Locating drivers and being able to watch what job they are on - real time tracking with time stamps. Cons If a job is completed late, does not shuffle out the other jobs to match this. I think adding this simple function would improve this service. Review Source RD Rohit D. Workforce Optimisation Specialist Facilities Services Used the software for: 6-12 months ### "..." August 30, 2019 4.0 Pros Daily repeating jobs and Optimization are great handy features. Cons Rescheduling jobs in bulk can't be done more than 3 days back or forward. Schedule page is quite slow. Review Source AS Andrew S. Business Coach Building Materials Used the software for: 2+ years ### "vWork review" March 2, 2021 5.0 Pros Ease of viewing POD's and how easy it is to schedule trucks Cons How it is too easy for users to be able to mess with established reports Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Calendar](https://www.capterra.com/calendar-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.