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Omnique is the premier shop management software solution for the automotive repair industry. The Omnique shop management system was designed by shop owners just like you to maximize both efficiency and profitability. Like any other tool in your toolbox, Omnique is proven to be fast and flexible and will enable you to grow as your needs change.
Provider
Vehlo
Located In
United States
Foundation
2006
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Webinars, Live Online
Support
24/7 (Live rep), Chat
Omnique Shop Management Software is the premier shop management solution. Whether you own 1 shop or 100 Omnique can provide a simple, profitable solution for you!
Content Source: Omnique
Green rating bars show the winning product based on the average rating and number of reviews.
Omnique Reviews
Pros
Thank you for your online help also, it is super convenient and helpful.
Omnique is a fantastic program with a fantastic team standing behind it. Simple, easy to use, affordable & intuitive.
Cons
Dashboards and workflow management are extremely limited.
It has been an ongoing battle to get issues with the program fixed and we are only 5 months into using it.
"Omnique is a stable product that works well with iDMS"
Pros: Stability. It works like it's supposed to. The software is a bit dated and limited on features, but the core functionality is rock solid.
Cons: Dashboards and workflow management are extremely limited.
"Works well for our small shop"
Overall: We have used Omnique for about 10 years, it is the best solution for a shop of our size, customer service is responsive and available, but there is room for improvement.
Pros: It is browser based, fairly easy to learn.
Cons: There are many needless roadblocks to essential tasks, for example to leave notes and comments on appointments, it asks for employee number--why not just automatically populate this information based on the user logged in?
"Not suitable for big car lots with service departments"
Overall: It has been an ongoing battle to get issues with the program fixed and we are only 5 months into using it. I do not understand how this program could be used by so many shops and none of the many, many issues that we have found never been addressed before.
Pros: I cannot think of one thing that I like about this program.
Cons: The reports are awful. The steps it takes to complete anything is way too time consuming. You have to hunt and dig for information.
"Omnique Software Review"
Overall: My experience with Omnique software has been outstanding in all regards. I have worked with other software companies in other industries and this company by far and away is one of the better ones to work with. One thing to note is I am not from the auto, truck business and the help team has been very supportive of me as we have worked thru various issues in helping me understand this software.
Pros: I like the fact that user help is very responsive to my questions, issues. The help team is very knowledgeable and have help me after the initial setup to how the data works and what reports to use to to help grow our business. I also like the fact that the developers are also very responsive to ideas to improve upon the software package. We also have no down time with this software.
Cons: The initial setup could have been better, however the help teams fast responses have far more than overcome the initial setup and understanding of how the software works.
Vendor Response
"Omnique is worth considering and is constantly improving"
Overall: Omnique was a great improvement over my previous software. It has made us more effecient, saved us money from vendors by on line ordering, and allowed us to implement pricing matrixes within the program.
Pros: What I like about the software is that it was relatively easy to learn and I have always been able to reach technical support when I have needed to do so. I like the fact that we have the ability to message customers from within the program. It also populates vehcile information from either license plate or VINs through CarFax. This saves time and provides useful repair history.
Cons: I do not like having to go through multiple windows to check parts pricing from different vendors. It also does not generate a specific closeout procedure to go through although you can accomplish the same results.
