# Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118828/Lavu/reviews --- Lavu 4.2 (257) [View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lavu Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews PE Patricia E Manager- OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates!“ November 1, 2025 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months...“ April 5, 2025 RR Rique R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Honestly, this is a fantastic option for tour positions, offering a seamless transition from banking to the comprehensive management of the entire system.“ March 20, 2026 ER Earl R OwnerAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls“ June 18, 2025 RD Robert D Vice PresidentRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “It has a nested system, which allows for exceptional capabilities to modify even the most complex orders.“ August 12, 2025 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The stock management feature is absolutely not working and is not intuitive.“ April 5, 2025 ry reid y Director of Food ServiceNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.“ April 30, 2024 MW Michael W PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Terminal was shipped in dark mode which did not allow me to view the setup screen.“ March 20, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anita D. Owner Food & Beverages Used the software for: 6-12 months ### "Lavu... The best POS I ever used. " August 27, 2025 5.0 My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported. Pros The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read. Cons As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover customer service is the worse. I would spend hours being switched from department to department with Clover. Review Source RD Robert D. Vice President Restaurants Used the software for: Less than 6 months ### "Lave, Best POS System for hospitality/restaurants" August 12, 2025 5.0 From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars. Pros Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience. It has a nested system, which allows for exceptional capabilities to modify even the most complex orders. It is only limited to the extremes of your imagination. Support videos make understanding and using Lavu easy from the start. Recommendations by sensitive content hidden\] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. We were able to have the system live within one week. The support staff called several times to make sure that there were no glitches in our setup process. This is the best experience we have had from the search for a new system, right up to its full utilization. We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously. We would highly recommend that you look at Lavu for you own POS system. Red Hawk Brewing LTD Cons Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu One product never sent a proposal after talking with them. The other cancelled a next in person meeting and gave an impression that they really didn't want to give any support Post Sale. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor customer service, problems with receiving payments from daily sales, dropping features and then rolling those features into a "new product" (which was the same product features that we had subscribed to), non fulfillment of online orders (i.e. eGift Cards), and more bad experiences. Review Source JM John M. Owner Restaurants Used the software for: 1-2 years ### "Do not use POSLAVU- IT'S A TERRIBLE COMPANY" March 6, 2026 1.0 Absolutely terrible. They renewed me for a year because they had my credit card on file and never asked my permission. I asked for a refund and they said I was bound to their contract. After paying for the year, they now want to charge me over $400 more for the use of the same software I've paid for. Terrible company, they should be ashamed of themselves, I am anxious to move on from them. Pros Initially I liked the layout. It appeared easy to use and simple enough to train people to use quickly. Cons Support is terrible- if you speak only English you will have a hard time understanding any of them- and their lack of knowledge about their own products is absolutely atrocious as are their communications. They have tried to over bill me multiple times when the contract renews and you spend hours trying to fight them on it. They added things I did not want and increase fees rapidly. Review Source PE Patricia E. Manager- Owner Restaurants Used the software for: Less than 6 months ### "Great Customer Experience " November 1, 2025 5.0 Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates! Very plain to understand and explain to my partners! Pros Customer Care and understanding to how I was feeling as a frustrated customer. \[sensitive content hidden\] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system. Cons My Onboarding Coordinator \[sensitive content hidden\]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, \[sensitive content hidden\] made my business a priority and handled it till I was satisfied! Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Confused Financulial Reports and Expensive minthly billing!1 Review Source JM Jeni M. Owner Restaurants Used the software for: Less than 6 months ### "Opening a new restaurant " June 3, 2025 5.0 The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. Pros Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact. Cons It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that! Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) The handhelds took a long time to place a simple order. It also took a long time to get in touch with somebody for customer service. Review Source MA Matt A. Owner Restaurants Used the software for: 2+ years ### "Loyal customer for 7+ years - Enough is Enough" April 5, 2025 1.0 I feel screwed and alone. No support in any way! Pros It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year. Cons \- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect... Alternatives considered [Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Because of Gordon Ramsay of course...he was promoting this product Review Source ER Earl R. Owner Accounting Used the software for: Less than 6 months ### "Disappointed customer" June 18, 2025 1.0 To be 110% honest with you I dislike the system completely your customer service your software and your support team Pros The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system Cons The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Saw a tik toc it was told that it was the best system out here, lies Review Source BA Brian A. CMO Co-Owner Food & Beverages Used the software for: Less than 6 months ### "Great system and support overall!" January 28, 2025 5.0 Overall installation went smoothly and I love that the onboarding personnel (\[sensitive content hidden\]) has been so readily available when we have questions. Pros We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily. Cons Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lavu Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square charged us for everything we wanted to do on it. Review Source Response from Lavu January 29, 2025 Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options! NB Nick B. Owner Food & Beverages Used the software for: 6-12 months ### "Lavu my experience " November 26, 2024 1.0 Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING. Pros They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell. Cons Everything I said about. The miscommunication and false information. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Because of the crashing of the software in the past. Amazing support product just wasn’t up to par. Review Source AF Anja F. Manager Food & Beverages Used the software for: Less than 6 months ### "Very happy client of LAVU" April 13, 2025 5.0 great, we truly love LAVU and everything they offer Pros The customer service and the easy programmable POS System, 24/7/365 accessible costumer service Cons that they don't have a rotating stand for the ipad to flip it over to the customer for tips, I bought one from amazon and so we are able to do that now Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Lavu looked at square, clover, toast, skytab, fitech best value for the money and amazing accessible costumer service Review Source Response from Lavu April 15, 2025 Thank you so much for your review - we appreciate you! SD Stephanie D. Owner Restaurants Used the software for: Less than 6 months ### "Easy to Operate" September 1, 2024 5.0 Pros It’s easy to use and setup. Onboarding team is efficient and knowledgeable. Cons Time it took to receive approval and equipment was a bit longer than expected. Alternatives considered [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Equipment offer included in price was very important to me in making a decision. Review Source JL Jacob L. owner Entertainment Used the software for: Less than 6 months ### "lavu pos is great for business" August 31, 2024 5.0 so far its worked well, works fast, want to change receipts Pros ease of use is what i like the most about lavu Cons setup was a little slow, had issues with downloads Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Lavu cost effective solution that does everything I need for my new business without extra costs for features I dont need from a POS. Review Source SB Sherry B. Owner Food & Beverages Used the software for: Less than 6 months ### "Very Satisfied Customer" April 30, 2024 5.0 Everything is working smoothly and the system is so easy to operate. Pros After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy. Cons For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake. Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email. Review Source SB Sherri B. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Lavu Review" May 9, 2024 4.0 So far, my experience with Lavu has been great! My on boarding consultant, \[sensitive content hidden\] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow! Pros Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product. Cons I would have to say, I haven't found anything I don't like yet. Switched from [Genius](https://www.capterra.com/p/195074/Genius/) It was way too complicated to get it up and running. It's probably a very good product, but just wasn't for us. Review Source CB Candy B. owner Restaurants Used the software for: 2+ years ### "Lavu POS review" July 12, 2022 4.0 overall Lavu is great. The staff is always looking for ways to improve the system & takes events when they come up and handles them to the best of their ability Pros Integration from our old Pos was simple. Being able to add pictures of products or change color of box to help locate the items faster Ability to change prices, product name, add new product with ease. Ability to check/change anything from anywhere is a plus Cons When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run. When happy hour times are up, you can still increase product quantity. Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders. Switched from [BPA Restaurant Professional](https://www.capterra.com/p/8345/BPA-Restaurant-Professional/) Outdated system Credit card processing was extremely expensive & there was no other processing company that was compatible to integrate with BPA Review Source Response from Lavu July 14, 2022 Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations! NG Nathan G. Owner Restaurants Used the software for: Less than 6 months ### "Lavu Review" February 2, 2024 5.0 It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. \[sensitive content hidden\] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal. Pros How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling. Cons Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. \[sensitive content hidden\] saved the day! Alternatives considered [Blogic Payment Processing](https://www.capterra.com/p/10009027/Blogic-Payment-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lavu Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Because the business owner and I know each other. Review Source Response from Lavu February 6, 2024 Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time. GB Guy B. Owner Food & Beverages Used the software for: 1-2 years ### "Stay Away!" October 23, 2020 1.0 I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i Pros There are no Pros, this is an awful system and the worst customer service / sales team in the industry Cons Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Their sales people promise the world and then some. You find out way too late they can't deliver. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Was looking for a more robust system Review Source Response from Lavu July 11, 2022 Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved. JG Joe G. Owner Food & Beverages Used the software for: Less than 6 months ### "WE LOVE YOU LAVU!" December 4, 2023 5.0 Pros Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with \[sensitive content hidden\] and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from \[sensitive content hidden\] Cons Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lavu Support, cost, functionality, efficiency. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve. Review Source Response from Lavu December 6, 2023 Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know. GS Greg S. Sales person supporting restaurant Restaurants Used the software for: 6-12 months ### "Another great experience dealing with the Customer Service from lava " August 11, 2024 5.0 I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions Pros A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs Cons Potentially being locked out of the iPod occasionally Review Source ME MARIA E. Sales Executive Food & Beverages Used the software for: 1-2 years ### "LAVU FOR US" July 15, 2024 4.0 Pros Overall, easy to use and easy to obtain reports Excellent customer service Cons Sometimes the ordering functions are confusing Review Source PZ Phyllis Z. Owner Food & Beverages Used the software for: Less than 6 months ### "Competent Team for New POS Users" June 5, 2024 5.0 Everyone has been helpful and courteous. Pros The onboarding team was very helpful in bringing us online. Cons Some of the Help Team had accents that were hard to understand. We both were frustrated with the difficulty in communicating. Review Source DB Daniel B. Owner Food & Beverages Used the software for: 2+ years ### "Underdeveloped and unsupported " June 4, 2021 2.0 I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use. About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering platform, which we subscribed to. The biggest problem is that there is little to no integration between Menu Drive (which they purchased from a third party) and the LAVU POS. So any changes you make to pricing or item availability on your POS will not show up in Menu Drive. This was extremely frustrating. Menu Drive itself appears a very rough and amateurish clunky and visually unappealing effort. In addition to the constant frustrations with MenuDrive, we began to have major problems with printers randomly going offline several times a day. My managers made endless calls to the LAVU customer support center in India, often waiting hours to get through. On the rare occasions that they were able to reach someone the solutions offered were basic and ineffective. Several times we had to close the restaurant because we were unable to keep LAVU operational for an entire day. Between the lack of customer support, the inherently low level of design/functionality in both LAVU POS and Menu Drive, the relativly high monthly cost, I would say avoid at all costs! Pros Not much to like here. It is overpriced, underdeveloped, and largely unsupported. Cons 1\. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate. 2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again." 3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us. Review Source Response from Lavu July 7, 2022 Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out. JR Jason R. Owner Restaurants Used the software for: Less than 6 months ### "True review! With Lavu" July 29, 2023 4.0 Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet. Pros Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that. Cons Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff. Reason for choosing Lavu Features, price and sales person said everything we wanted with features. Review Source Response from Lavu August 2, 2023 Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you! SB Shanon B. Sales Partner Restaurants Used the software for: Less than 6 months ### "iPad based POS " May 24, 2023 5.0 Fantastic!! Editing my menu has never been so easy!! Pros Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!! Cons We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu In person rep. Switched from [Harbortouch Onyx POS](https://www.capterra.com/p/213314/Harbortouch-Onyx-POS/) In person rep for service and install. Review Source Response from Lavu May 26, 2023 Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again! JF Jon F. Secretary Restaurants Used the software for: 2+ years ### "10 year user" February 10, 2024 4.0 We have been long time user who appreciates the continued development and support over the years. Pros Ability to utilize Tab Order as location default during initial deployment in 2014. Cons Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports Alternatives considered [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Review Source Response from Lavu February 12, 2024 Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you. Similar Products Featured