# Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lavu the right Restaurant POS solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (258)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Lavu

Ease of use

4.3

Customer Service

4.2

## Pros and Cons in Reviews

RR

Rique R

OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months.

“Honestly, this is a fantastic option for tour positions, offering a seamless transition from banking to the comprehensive management of the entire system.“

March 20, 2026

MA

Matt A

OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years.

“Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months...“

April 5, 2025

RD

Robert D

Vice PresidentRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“It has a nested system, which allows for exceptional capabilities to modify even the most complex orders.“

August 12, 2025

ER

Earl R

OwnerAccounting, 11 - 50 employeesUsed the software for: Less than 6 months.

“The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls“

June 18, 2025

PE

Patricia E

Manager- OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates!“

November 1, 2025

MW

Michael W

PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months.

“Terminal was shipped in dark mode which did not allow me to view the setup screen.“

March 20, 2025

Anita D

OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months.

“Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported.“

August 27, 2025

MA

Matt A

OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years.

“The stock management feature is absolutely not working and is not intuitive.“

April 5, 2025

## Showing most helpful reviews

Showing 1-25 of 258 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anita D.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Lavu... The best POS I ever used. "

August 27, 2025

5.0

My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported.

Pros

The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read.

Cons

As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Clover customer service is the worse. I would spend hours being switched from department to department with Clover.

Review Source

RD

Robert D.  
Vice President  
Restaurants  
Used the software for: Less than 6 months

### "Lave, Best POS System for hospitality/restaurants"

August 12, 2025

5.0

From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars.

Pros

Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience. It has a nested system, which allows for exceptional capabilities to modify even the most complex orders. It is only limited to the extremes of your imagination. Support videos make understanding and using Lavu easy from the start. Recommendations by sensitive content hidden\] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. We were able to have the system live within one week. The support staff called several times to make sure that there were no glitches in our setup process. This is the best experience we have had from the search for a new system, right up to its full utilization. We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously. We would highly recommend that you look at Lavu for you own POS system. Red Hawk Brewing LTD

Cons

Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems

Alternatives considered

[NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

One product never sent a proposal after talking with them. The other cancelled a next in person meeting and gave an impression that they really didn't want to give any support Post Sale.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Poor customer service, problems with receiving payments from daily sales, dropping features and then rolling those features into a "new product" (which was the same product features that we had subscribed to), non fulfillment of online orders (i.e. eGift Cards), and more bad experiences.

Review Source

DJ

DuJuan J.  
Owner  
Restaurants  
Used the software for: I used a free trial

### "By far the worst"

April 21, 2026

1.0

It was the worsts, stay away far away. The must improve on the customer service side. Plenty of room for improvement.

Pros

I can't say at this point, didn't get much partnership out of them. I was really looking forward to working with them. Didn't happen.

Cons

The customer service is the worst I ever experienced in my 30 years in the business. I had a install and printer problem and there was no one to help or assist. And to this day no one has reached out to check on me or the work that was to be done.

Switched from

[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)

service and processing deposits on time.

Review Source

JM

John M.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Do not use POSLAVU- IT'S A TERRIBLE COMPANY"

March 6, 2026

1.0

Absolutely terrible. They renewed me for a year because they had my credit card on file and never asked my permission. I asked for a refund and they said I was bound to their contract. After paying for the year, they now want to charge me over $400 more for the use of the same software I've paid for. Terrible company, they should be ashamed of themselves, I am anxious to move on from them.

Pros

Initially I liked the layout. It appeared easy to use and simple enough to train people to use quickly.

Cons

Support is terrible- if you speak only English you will have a hard time understanding any of them- and their lack of knowledge about their own products is absolutely atrocious as are their communications. They have tried to over bill me multiple times when the contract renews and you spend hours trying to fight them on it. They added things I did not want and increase fees rapidly.

Review Source

PE

Patricia E.  
Manager- Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great Customer Experience "

November 1, 2025

5.0

Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates! Very plain to understand and explain to my partners!

Pros

Customer Care and understanding to how I was feeling as a frustrated customer. \[sensitive content hidden\] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system.

Cons

My Onboarding Coordinator \[sensitive content hidden\]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, \[sensitive content hidden\] made my business a priority and handled it till I was satisfied!

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Confused Financulial Reports and Expensive minthly billing!1

Review Source

MA

Matt A.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Loyal customer for 7+ years - Enough is Enough"

April 5, 2025

1.0

I feel screwed and alone. No support in any way!

Pros

It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year.

Cons

\- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect...

Alternatives considered

[Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Because of Gordon Ramsay of course...he was promoting this product

Review Source

JM

Jeni M.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Opening a new restaurant "

June 3, 2025

5.0

The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen.

Pros

Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact.

Cons

It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that!

Switched from

[Spot-On](https://www.capterra.com/p/10022670/Spot-On/)

The handhelds took a long time to place a simple order. It also took a long time to get in touch with somebody for customer service.

Review Source

ER

Earl R.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "Disappointed customer"

June 18, 2025

1.0

To be 110% honest with you I dislike the system completely your customer service your software and your support team

Pros

The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system

Cons

The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Saw a tik toc it was told that it was the best system out here, lies

Review Source

BA

Brian A.  
CMO Co-Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great system and support overall!"

January 28, 2025

5.0

Overall installation went smoothly and I love that the onboarding personnel (\[sensitive content hidden\]) has been so readily available when we have questions.

Pros

We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons

Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Alternatives considered

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing Lavu

Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Square charged us for everything we wanted to do on it.

Review Source

Response from Lavu

January 29, 2025

Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options!

NB

Nick B.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Lavu my experience "

November 26, 2024

1.0

Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING.

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T.

Switched from

[Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)

Because of the crashing of the software in the past. Amazing support product just wasn’t up to par.

Review Source

mG

malou G.  
Owners  
Restaurants  
Used the software for: 6-12 months

### "Best in the market!"

April 8, 2025

5.0

We love the software and the easy-to-handle

Pros

It is quite easy to use, updating is a breeze, and the ability to use it in different locations at once is great.

Cons

Data Base host goes offline too often especially when we are most busy.

Alternatives considered

[POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Easy to operate, smooth transition, pretty much plug and play with less cost.

Review Source

GM

Gladys M.  
Controller  
Wine and Spirits  
Used the software for: 2+ years

### "Love Lavu and the team !"

July 8, 2022

5.0

My experience with Lavu is second to none insofar as POS systems. We love this system and look forward to seeing the new implementation once released in November.

Pros

This software continues to grow with the customer demands. We seem to never be outdated or lacking. The servers have an ease of use on the floor with the iPads at table side. We love the software so much so that we will be implementing it at two other facilities.

Cons

There are cons to each software but there is not a dealbreaker for us with this software. It continues to grow and with that growth sometimes there seems to be the older than time conflict between tech and accounting due to reports however, the Lavu team are able to populate these reports in a timely manner. We have gotten everything we need from this program to meet the consumer demand of our growing winery.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

The service team was extremely helpful in designing the system to meet our needs. Ironically we are more busy than we ever have been and this software and the tech team have been amazing in helping us realize the potential of what we can do with this software and realize efficiency through growth. We are happy to have made this decision.

Review Source

Response from Lavu

July 11, 2022

Hi Gladys, thanks for your feedback. We appreciate hearing firsthand from our customers, and it really helps to hear what works so great and what can be improved upon. We appreciate your business and we thank you for being a loyal Lavu customer!

JC

Jessica C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great system for us!"

June 10, 2023

5.0

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

Pros

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Cons

So far, we have no complaints and are really satisfied with the system and the support.

Alternatives considered

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing Lavu

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.

Switched from

[FoodZaps](https://www.capterra.com/p/146921/FoodZaps-Mobile-Ordering-POS-System/)

We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.

Review Source

Response from Lavu

June 12, 2023

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

TC

Travis C.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Lavu Review"

May 29, 2024

5.0

Very good experience with the system. Customer service is excellent

Pros

Easy to use and customer service is excellent

Cons

Sometimes the machine will combine orders on computer

Review Source

WB

Wendy B.  
General Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Simple with Back up help"

December 18, 2024

5.0

Overall, it has been an easy set up, and they are available to help.

Pros

Everything comes to you very fast with simple setup instructions.

Cons

The screen is a little smaller than most

Alternatives considered

[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Included products included without extra

Review Source

Response from Lavu

January 29, 2025

Thank you for your review, Wendy! We'd like to make sure you are utilizing our largest screen option. Please reach out to us at customersuccess@lavu.com and we can confirm.

JP

Jamal P.  
CEO  
Food & Beverages  
Used the software for: Less than 6 months

### "Satisfied "

October 5, 2024

5.0

I am very happy with the system I received.

Pros

The menu is what I need it. The put everything in for me.

Cons

There is nothing I don’t like about it the system is amazing.

Review Source

GS

Greg S.  
Sales person supporting restaurant  
Restaurants  
Used the software for: 6-12 months

### "Another great experience dealing with the Customer Service from lava "

August 11, 2024

5.0

I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions

Pros

A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs

Cons

Potentially being locked out of the iPod occasionally

Review Source

PS

Patricia S.  
Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Best POS and service "

July 11, 2024

5.0

Great it is a great service .

Pros

They are very helpful. I love the customer service

Cons

Nothing I didn’t have any other one .

Reason for choosing Lavu

I heard great things about it ……………………..

Review Source

DC

Debbie C.  
Bar Manger  
Food & Beverages  
Used the software for: Less than 6 months

### "❤️ LAVU❤️ It's a must for your Bar/Restaurant!"

September 2, 2023

5.0

We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered.

Pros

Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.

Cons

There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.

Reason for choosing Lavu

Their Details to service. Making sure you understand everything. No pushy salesman. They were there whenever we had questions but very patient. It's very hard for some companies to understand how service clubs work. Everything must be taken to your board. This is a long process, sometimes. So, understanding our process, always there for all the questions and not pushing to purchase was a winner.

Review Source

Response from Lavu

September 5, 2023

Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out!

JR

Jason R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "True review! With Lavu"

July 29, 2023

4.0

Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.

Pros

Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.

Cons

Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.

Reason for choosing Lavu

Features, price and sales person said everything we wanted with features.

Review Source

Response from Lavu

August 2, 2023

Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!

JM

Jason M.  
owner  
Restaurants  
Used the software for: 2+ years

### "Save Your Money"

August 20, 2021

2.0

Pros

I was an existing customer since the inception of Lavu in 2012.

Cons

I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly. I was a gold member when I signed up. I was told my price would never be higher than \[Sensitive Content\] per month. This turned out, not to be true. The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu. I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for \[Sensitive Content\] one month, \[Sensitive Content\] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around \[Sensitive Content\] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.

Review Source

Response from Lavu

July 7, 2022

Hi Jason, thank you for your feedback. We're sorry to hear you had to close down your restaurants, and that we were not able to issue a refund at the time. We appreciate your business for almost 10 years, and would love to hear from you. Please reach out so we can see what can be done.

MP

Mark P.  
owner  
Restaurants  
Used the software for: 2+ years

### "We love it "

January 13, 2023

5.0

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

Pros

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

Cons

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Reason for choosing Lavu

Price and functionality

Review Source

Response from Lavu

February 27, 2023

Hi Mark, It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

CK

Candy K.  
Co-owner/manager  
Restaurants  
Used the software for: 2+ years

### "Lavu saves the day!!!"

February 10, 2022

5.0

My overall experience has been very good. If I don't understand something, I call \[SENSITIVE CONTENT\] at customer service. Or \[SENSITIVE CONTENT\].... I can call or email. They are ALWAYS very quick to respond!!!

Pros

Customer service and ease of use for both administrative and staff.

Cons

Hmmmm.... That's a hard question to answer.

Reason for choosing Lavu

My husband did a lot of research and choose Lavu because of the features.

Review Source

Response from Lavu

February 11, 2022

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!

JT

Jennifer T.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Shutting Down During Peak Times"

June 1, 2019

1.0

Pros

I like the simple interface, it is easy to use and simple to implement

Cons

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Review Source

Response from Lavu

June 27, 2019

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

pP

patty P.  
owner  
Restaurants  
Used the software for: 2+ years

### "Great on-line ordering system for Breakfast/Lunch restaurant"

June 15, 2022

5.0

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order. Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc. Plus they often want to know their total price. Menudrive allows them to easily place their order & pay for their order - without taking up staff time. We wish all of our take out and delivery orders would be via Menudrive.

Pros

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

Cons

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Review Source

Response from Lavu

June 16, 2022

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours!

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