--- title: "Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lavu the right Restaurant POS solution for you? Explore 259 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118828/Lavu/reviews/" page_type: "reviews" language: "en" --- Lavu 4.2 (259) [View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Lavu Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews PE Patricia E Manager- OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates!“ November 1, 2025 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months...“ April 5, 2025 RR Rique R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Honestly, this is a fantastic option for tour positions, offering a seamless transition from banking to the comprehensive management of the entire system.“ March 20, 2026 ER Earl R OwnerAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls“ June 18, 2025 RD Robert D Vice PresidentRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “It has a nested system, which allows for exceptional capabilities to modify even the most complex orders.“ August 12, 2025 MW Michael W PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Terminal was shipped in dark mode which did not allow me to view the setup screen.“ March 20, 2025 LY Lisa Y OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The support team is on hand at any hour to help with our problems.“ June 7, 2026 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The stock management feature is absolutely not working and is not intuitive.“ April 5, 2025 ## Showing most helpful reviews Showing 1-25 of 259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anita D. Owner Food & Beverages Used the software for: 6-12 months ### "Lavu... The best POS I ever used. " August 27, 2025 5.0 My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported. Pros The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read. Cons As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover customer service is the worse. I would spend hours being switched from department to department with Clover. Review Source RD Robert D. Vice President Restaurants Used the software for: Less than 6 months ### "Lave, Best POS System for hospitality/restaurants" August 12, 2025 5.0 From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars. Pros Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience. It has a nested system, which allows for exceptional capabilities to modify even the most complex orders. It is only limited to the extremes of your imagination. Support videos make understanding and using Lavu easy from the start. Recommendations by sensitive content hidden\] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. We were able to have the system live within one week. The support staff called several times to make sure that there were no glitches in our setup process. This is the best experience we have had from the search for a new system, right up to its full utilization. We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously. We would highly recommend that you look at Lavu for you own POS system. Red Hawk Brewing LTD Cons Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu One product never sent a proposal after talking with them. The other cancelled a next in person meeting and gave an impression that they really didn't want to give any support Post Sale. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor customer service, problems with receiving payments from daily sales, dropping features and then rolling those features into a "new product" (which was the same product features that we had subscribed to), non fulfillment of online orders (i.e. eGift Cards), and more bad experiences. Review Source JM John M. Owner Restaurants Used the software for: 1-2 years ### "Do not use POSLAVU- IT'S A TERRIBLE COMPANY" March 6, 2026 1.0 Absolutely terrible. They renewed me for a year because they had my credit card on file and never asked my permission. I asked for a refund and they said I was bound to their contract. After paying for the year, they now want to charge me over $400 more for the use of the same software I've paid for. Terrible company, they should be ashamed of themselves, I am anxious to move on from them. Pros Initially I liked the layout. It appeared easy to use and simple enough to train people to use quickly. Cons Support is terrible- if you speak only English you will have a hard time understanding any of them- and their lack of knowledge about their own products is absolutely atrocious as are their communications. They have tried to over bill me multiple times when the contract renews and you spend hours trying to fight them on it. They added things I did not want and increase fees rapidly. Review Source LY Lisa Y. Owner Food & Beverages Used the software for: 6-12 months ### "E-gift card issue" June 7, 2026 5.0 Always have a positive experience. The support team is on hand at any hour to help with our problems. Pros \[sensitive content hidden\] helped me solve a egift card issue swiftly. Support is always available and they go above and beyond to solve any issue. Cons Sometimes there is a short wait for them to answer a call, but they always fix the problem no matter what it is. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) we were fed up with \[processing fees and like the Lavu dual pricing offered Review Source PE Patricia E. Manager- Owner Restaurants Used the software for: Less than 6 months ### "Great Customer Experience " November 1, 2025 5.0 Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates! Very plain to understand and explain to my partners! Pros Customer Care and understanding to how I was feeling as a frustrated customer. \[sensitive content hidden\] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system. Cons My Onboarding Coordinator \[sensitive content hidden\]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, \[sensitive content hidden\] made my business a priority and handled it till I was satisfied! Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Confused Financulial Reports and Expensive minthly billing!1 Review Source MA Matt A. Owner Restaurants Used the software for: 2+ years ### "Loyal customer for 7+ years - Enough is Enough" April 5, 2025 1.0 I feel screwed and alone. No support in any way! Pros It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year. Cons \- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect... Alternatives considered [Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Because of Gordon Ramsay of course...he was promoting this product Review Source JM Jeni M. Owner Restaurants Used the software for: Less than 6 months ### "Opening a new restaurant " June 3, 2025 5.0 The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. Pros Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact. Cons It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that! Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) The handhelds took a long time to place a simple order. It also took a long time to get in touch with somebody for customer service. Review Source ER Earl R. Owner Accounting Used the software for: Less than 6 months ### "Disappointed customer" June 18, 2025 1.0 To be 110% honest with you I dislike the system completely your customer service your software and your support team Pros The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system Cons The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Saw a tik toc it was told that it was the best system out here, lies Review Source AF Anja F. Manager Food & Beverages Used the software for: Less than 6 months ### "Very happy client of LAVU" April 13, 2025 5.0 great, we truly love LAVU and everything they offer Pros The customer service and the easy programmable POS System, 24/7/365 accessible costumer service Cons that they don't have a rotating stand for the ipad to flip it over to the customer for tips, I bought one from amazon and so we are able to do that now Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Lavu looked at square, clover, toast, skytab, fitech best value for the money and amazing accessible costumer service Review Source Response from Lavu April 15, 2025 Thank you so much for your review - we appreciate you! BA Brian A. CMO Co-Owner Food & Beverages Used the software for: Less than 6 months ### "Great system and support overall!" January 28, 2025 5.0 Overall installation went smoothly and I love that the onboarding personnel (\[sensitive content hidden\]) has been so readily available when we have questions. Pros We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily. Cons Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lavu Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square charged us for everything we wanted to do on it. Review Source Response from Lavu January 29, 2025 Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options! NG Nathan G. Owner Restaurants Used the software for: Less than 6 months ### "Lavu Review" February 2, 2024 5.0 It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. \[sensitive content hidden\] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal. Pros How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling. Cons Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. \[sensitive content hidden\] saved the day! Alternatives considered [Blogic Payment Processing](https://www.capterra.com/p/10009027/Blogic-Payment-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lavu Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Because the business owner and I know each other. Review Source Response from Lavu February 6, 2024 Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time. SY Stacy Y. General Manager Restaurants Used the software for: Less than 6 months ### "Hidden Gem" July 30, 2024 5.0 Bumpy. But they hit a home run by the time we were all set to go. Went live a week later than they planned but a week before we planned. The entire team was super helpful in the process and delt with a really picky customer with a really large menu with patience. Pros Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call. Cons There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) The equipment and the cash discount program. The price of set up was free and that was like a dream come try. Review Source JC Jessica C. Owner Food & Beverages Used the software for: Less than 6 months ### "Great system for us!" June 10, 2023 5.0 We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment. Pros We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges! Cons So far, we have no complaints and are really satisfied with the system and the support. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lavu Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us. Switched from [FoodZaps](https://www.capterra.com/p/146921/FoodZaps-Mobile-Ordering-POS-System/) We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company. Review Source Response from Lavu June 12, 2023 Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu! GG Greg G. Owner Food & Beverages Used the software for: Less than 6 months ### "24/7 support great!, credit card issues, and modifier limits." December 26, 2023 5.0 Had issues with the credit card machine, as it doesn't exit sleep mode efficiently Pros 24/7 support, ease of adding and modifying menu items. Cons Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers. Alternatives considered [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees. Review Source Response from Lavu January 2, 2024 Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again! GW Geoffrey W. CEO Restaurants Used the software for: I used a free trial ### "A good fit" September 19, 2024 5.0 Great service and the deal is better than any other company. \[sensitive content hidden\] was great and patient. Pros The easy and great service and the help from \[sensitive content hidden\]. Cons Nothing was not good and the service was the best. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Prices where to high and the service was complicated Review Source CW Corissa W. Store manager Food & Beverages Used the software for: 2+ years ### "Jeff’s Pizza Lavu" February 25, 2025 5.0 Pros The ease of building your own products and able to integrate with online orders Cons We don’t have any complaints about lavu pos Review Source DC Debbie C. Bar Manger Food & Beverages Used the software for: Less than 6 months ### "❤️ LAVU❤️ It's a must for your Bar/Restaurant!" September 2, 2023 5.0 We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered. Pros Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use. Cons There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges. Reason for choosing Lavu Their Details to service. Making sure you understand everything. No pushy salesman. They were there whenever we had questions but very patient. It's very hard for some companies to understand how service clubs work. Everything must be taken to your board. This is a long process, sometimes. So, understanding our process, always there for all the questions and not pushing to purchase was a winner. Review Source Response from Lavu September 5, 2023 Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out! BT Brian T. Owner Restaurants Used the software for: 2+ years ### "Good product, hard to find anything that compares." May 9, 2022 4.0 Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the\[SENSITIVE CONTENT\] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years. Pros Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less! Cons At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input. Reason for choosing Lavu I've looked at other products over the years and haven't found anything that compares. We like using iPads and most other services require Android or their own branded Android devices. We don't want to start over with new devices and have spent years setting this service up to do what we want. Review Source Response from Lavu May 11, 2022 Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer. OM Oakie M. Owner Financial Services Used the software for: 1-2 years ### "Gets the job done!" August 29, 2023 5.0 As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience. Pros I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done. Cons The payroll integration solution would help the value of the service. Reason for choosing Lavu Price Review Source Response from Lavu August 31, 2023 Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything. CK Candy K. Co-owner/manager Restaurants Used the software for: 2+ years ### "Lavu saves the day!!!" February 10, 2022 5.0 My overall experience has been very good. If I don't understand something, I call \[SENSITIVE CONTENT\] at customer service. Or \[SENSITIVE CONTENT\].... I can call or email. They are ALWAYS very quick to respond!!! Pros Customer service and ease of use for both administrative and staff. Cons Hmmmm.... That's a hard question to answer. Reason for choosing Lavu My husband did a lot of research and choose Lavu because of the features. Review Source Response from Lavu February 11, 2022 Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything! JT Jennifer T. Owner Food & Beverages Used the software for: 1-2 years ### "Shutting Down During Peak Times" June 1, 2019 1.0 Pros I like the simple interface, it is easy to use and simple to implement Cons 99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else. Review Source Response from Lavu June 27, 2019 Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team. VR Verified Reviewer Owner Food & Beverages Used the software for: 6-12 months ### "Not for the faint of heart" March 8, 2024 3.0 POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time. Pros Seemed like the product was a good value with useful tools. Operative word is seemed Cons The customer “no-service” department. Difficult communicating with overseas technicians Reason for choosing Lavu I THOUGHT it was a superior product with superior support. That was not the case. Review Source Response from Lavu March 14, 2024 Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com. KL Kahala L. Owner Food & Beverages Used the software for: Less than 6 months ### "New customer for Lavu" February 5, 2024 4.0 Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok. Pros The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use. Cons Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from Lavu February 8, 2024 Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team. NW Nick W. Owner Food & Beverages Used the software for: 1-2 years ### "Nissan cafe " March 22, 2024 5.0 Great. Lavu is a great company and easy to work with Pros The staff was great and easy to work with Cons Everything was fine. Even the language barrier at times Review Source Response from Lavu March 26, 2024 Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well! GS Gede S. Assistant Restaurant & Bar Manager Restaurants Used the software for: 1-2 years ### "Dissapointed with costumer service and sales!" August 15, 2020 3.0 Thi POS is great, simple adn easy. Disappointed of how coustmer service followed up to solving problem. And also, we have a plan to open another 1 account because we open new bar, we tried reached up by email, phone, they just asnwer to follow up but nothing happen. Pros This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity. Cons The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Review Source Response from Lavu July 11, 2022 Hi Gede, thanks for letting us know how Lavu worked for you - we appreciate the feedback. We apologize that a customer service team member did not get back to you soon, and we hope you do not hesitate to reach out again if you have any issues. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.