--- title: "Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lavu the right Restaurant POS solution for you? Explore 259 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118828/Lavu/reviews/" page_type: "reviews" language: "en" --- Lavu 4.2 (259) [View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Lavu Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews RR Rique R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Honestly, this is a fantastic option for tour positions, offering a seamless transition from banking to the comprehensive management of the entire system.“ March 20, 2026 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months...“ April 5, 2025 PE Patricia E Manager- OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates!“ November 1, 2025 ER Earl R OwnerAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls“ June 18, 2025 RD Robert D Vice PresidentRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “It has a nested system, which allows for exceptional capabilities to modify even the most complex orders.“ August 12, 2025 MW Michael W PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Terminal was shipped in dark mode which did not allow me to view the setup screen.“ March 20, 2025 LY Lisa Y OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The support team is on hand at any hour to help with our problems.“ June 7, 2026 MA Matt A OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The stock management feature is absolutely not working and is not intuitive.“ April 5, 2025 ## Showing most helpful reviews Showing 1-25 of 259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anita D. Owner Food & Beverages Used the software for: 6-12 months ### "Lavu... The best POS I ever used. " August 27, 2025 5.0 My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported. Pros The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read. Cons As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover customer service is the worse. I would spend hours being switched from department to department with Clover. Review Source RD Robert D. Vice President Restaurants Used the software for: Less than 6 months ### "Lave, Best POS System for hospitality/restaurants" August 12, 2025 5.0 From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars. Pros Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience. It has a nested system, which allows for exceptional capabilities to modify even the most complex orders. It is only limited to the extremes of your imagination. Support videos make understanding and using Lavu easy from the start. Recommendations by sensitive content hidden\] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. We were able to have the system live within one week. The support staff called several times to make sure that there were no glitches in our setup process. This is the best experience we have had from the search for a new system, right up to its full utilization. We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously. We would highly recommend that you look at Lavu for you own POS system. Red Hawk Brewing LTD Cons Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu One product never sent a proposal after talking with them. The other cancelled a next in person meeting and gave an impression that they really didn't want to give any support Post Sale. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor customer service, problems with receiving payments from daily sales, dropping features and then rolling those features into a "new product" (which was the same product features that we had subscribed to), non fulfillment of online orders (i.e. eGift Cards), and more bad experiences. Review Source JM John M. Owner Restaurants Used the software for: 1-2 years ### "Do not use POSLAVU- IT'S A TERRIBLE COMPANY" March 6, 2026 1.0 Absolutely terrible. They renewed me for a year because they had my credit card on file and never asked my permission. I asked for a refund and they said I was bound to their contract. After paying for the year, they now want to charge me over $400 more for the use of the same software I've paid for. Terrible company, they should be ashamed of themselves, I am anxious to move on from them. Pros Initially I liked the layout. It appeared easy to use and simple enough to train people to use quickly. Cons Support is terrible- if you speak only English you will have a hard time understanding any of them- and their lack of knowledge about their own products is absolutely atrocious as are their communications. They have tried to over bill me multiple times when the contract renews and you spend hours trying to fight them on it. They added things I did not want and increase fees rapidly. Review Source LY Lisa Y. Owner Food & Beverages Used the software for: 6-12 months ### "E-gift card issue" June 7, 2026 5.0 Always have a positive experience. The support team is on hand at any hour to help with our problems. Pros \[sensitive content hidden\] helped me solve a egift card issue swiftly. Support is always available and they go above and beyond to solve any issue. Cons Sometimes there is a short wait for them to answer a call, but they always fix the problem no matter what it is. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) we were fed up with \[processing fees and like the Lavu dual pricing offered Review Source PE Patricia E. Manager- Owner Restaurants Used the software for: Less than 6 months ### "Great Customer Experience " November 1, 2025 5.0 Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates! Very plain to understand and explain to my partners! Pros Customer Care and understanding to how I was feeling as a frustrated customer. \[sensitive content hidden\] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system. Cons My Onboarding Coordinator \[sensitive content hidden\]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, \[sensitive content hidden\] made my business a priority and handled it till I was satisfied! Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Confused Financulial Reports and Expensive minthly billing!1 Review Source MA Matt A. Owner Restaurants Used the software for: 2+ years ### "Loyal customer for 7+ years - Enough is Enough" April 5, 2025 1.0 I feel screwed and alone. No support in any way! Pros It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year. Cons \- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect... Alternatives considered [Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Because of Gordon Ramsay of course...he was promoting this product Review Source JM Jeni M. Owner Restaurants Used the software for: Less than 6 months ### "Opening a new restaurant " June 3, 2025 5.0 The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. Pros Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact. Cons It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that! Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) The handhelds took a long time to place a simple order. It also took a long time to get in touch with somebody for customer service. Review Source ER Earl R. Owner Accounting Used the software for: Less than 6 months ### "Disappointed customer" June 18, 2025 1.0 To be 110% honest with you I dislike the system completely your customer service your software and your support team Pros The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system Cons The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Saw a tik toc it was told that it was the best system out here, lies Review Source AF Anja F. Manager Food & Beverages Used the software for: Less than 6 months ### "Very happy client of LAVU" April 13, 2025 5.0 great, we truly love LAVU and everything they offer Pros The customer service and the easy programmable POS System, 24/7/365 accessible costumer service Cons that they don't have a rotating stand for the ipad to flip it over to the customer for tips, I bought one from amazon and so we are able to do that now Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Lavu looked at square, clover, toast, skytab, fitech best value for the money and amazing accessible costumer service Review Source Response from Lavu April 15, 2025 Thank you so much for your review - we appreciate you! BA Brian A. CMO Co-Owner Food & Beverages Used the software for: Less than 6 months ### "Great system and support overall!" January 28, 2025 5.0 Overall installation went smoothly and I love that the onboarding personnel (\[sensitive content hidden\]) has been so readily available when we have questions. Pros We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily. Cons Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Lavu Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square charged us for everything we wanted to do on it. Review Source Response from Lavu January 29, 2025 Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options! rY reid Y. Director of Food Service Non-Profit Organization Management Used the software for: Less than 6 months ### "Non-Profit Partner" April 30, 2024 5.0 very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line. Pros No costs for hardware, ease of use once set up, availability of \[sensitive content hidden\] and his team during the launch. \[sensitive content hidden\] has also been very accessible after the set up with follow up questions and concerns. Cons hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer. Reason for choosing Lavu Processing fee, start up costs and long term contracts. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Switching to a new ERP. Lavu was the last piece of the puzzle. Through our extensive search, Lavu gave us exactly what we needed and what we didn't need and didn't want to pay for. Review Source SD Stephanie D. Owner Restaurants Used the software for: Less than 6 months ### "Easy to Operate" September 1, 2024 5.0 Pros It’s easy to use and setup. Onboarding team is efficient and knowledgeable. Cons Time it took to receive approval and equipment was a bit longer than expected. Alternatives considered [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Equipment offer included in price was very important to me in making a decision. Review Source MC Michael C. Owner Restaurants Used the software for: Less than 6 months ### "Love it love it love it " September 4, 2024 5.0 I had switched from Touch Bistro to Lavu. Lavu is 100 times less stressful to learn and use. Pros Very simple to use and learn. 24 hour Customer support is very understandable and makes troubleshooting very easy. Cons So far there is nothing I like least about Lavu Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lavu Lavu has better pricing and better customer support Review Source LK LaRae K. Owner Restaurants Used the software for: 1-2 years ### "Lavu POS Experience" July 15, 2024 5.0 Very consistent nice and timely customer service, Pros Cash Discount Function, Photos in the POS System Cons Set Up Experience, but in the end it worked out. Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Reason for choosing Lavu Cost, Cost, Cost, and Sales Rep atttentiveness Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Cash Discount option, friendliness, follow up Review Source CW Corissa W. Store manager Food & Beverages Used the software for: 2+ years ### "Jeff’s Pizza Lavu" February 25, 2025 5.0 Pros The ease of building your own products and able to integrate with online orders Cons We don’t have any complaints about lavu pos Review Source DC Debbie C. Bar Manger Food & Beverages Used the software for: Less than 6 months ### "❤️ LAVU❤️ It's a must for your Bar/Restaurant!" September 2, 2023 5.0 We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered. Pros Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use. Cons There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges. Reason for choosing Lavu Their Details to service. Making sure you understand everything. No pushy salesman. They were there whenever we had questions but very patient. It's very hard for some companies to understand how service clubs work. Everything must be taken to your board. This is a long process, sometimes. So, understanding our process, always there for all the questions and not pushing to purchase was a winner. Review Source Response from Lavu September 5, 2023 Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out! BT Brian T. Owner Restaurants Used the software for: 2+ years ### "Good product, hard to find anything that compares." May 9, 2022 4.0 Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the\[SENSITIVE CONTENT\] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years. Pros Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less! Cons At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input. Reason for choosing Lavu I've looked at other products over the years and haven't found anything that compares. We like using iPads and most other services require Android or their own branded Android devices. We don't want to start over with new devices and have spent years setting this service up to do what we want. Review Source Response from Lavu May 11, 2022 Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer. JR Jason R. Owner Restaurants Used the software for: Less than 6 months ### "True review! With Lavu" July 29, 2023 4.0 Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet. Pros Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that. Cons Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff. Reason for choosing Lavu Features, price and sales person said everything we wanted with features. Review Source Response from Lavu August 2, 2023 Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you! JB Jamison B. Owner Restaurants Used the software for: 2+ years ### "Worst POS System Ever" January 20, 2022 1.0 Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst. Pros There are NO Pros for this POS. Never using the software is the best Pro out there. Cons After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY Reason for choosing Lavu I made a mistake and should never have chosen LAVU. Review Source Response from Lavu February 11, 2022 Hi Jamison, thank you for being a customer of Lavu for more than two years, but I am very sorry to hear how bad your experience was, especially towards the end of your use of us. I do apologize on behalf of the customer support team if you were not contacted in a timely manner, or communications were not clear. We would be happy to sort any remaining issues out, so please let us know if that is something you are interested in. VR Verified Reviewer CEO Marketing and Advertising Used the software for: I used a free trial ### "Extremely important" July 24, 2023 5.0 Again, iPad. Great experiences. Selling Lavu. Pros Easy to sell and restaurants. Love it. The customer experience. Cons Actually, nothing I’ve had good experiences I actually like selling this product. Reason for choosing Lavu Great sales experience no money Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) Shift4 Less money Review Source Response from Lavu July 27, 2023 Hi there, thank you for sharing your experience with Lavu! We are so glad to hear that you enjoy Lavu and that you have had a good experience. SS Stephanie S. Owner Food & Beverages Used the software for: 2+ years ### "Not really for Bars" October 27, 2020 3.0 We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service. Pros I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization. Cons LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter tip or total, and show total. Entered tips should disappear from screen - be able to filter list On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do. Auto grats need to show on payments page Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types Tip screen times out , and deletes entered tips Reason for choosing Lavu Only because t was mobile, and I could start tabs with a preauthorization. Review Source Response from Lavu July 11, 2022 Hi Stephanie, thanks for your review. It's extremely helpful for us to hear how Lavu works for all restaurant types, including bars. We are constantly improving our product so that it runs seamlessly for every customer. GC Giuseppe C. Director of Operations Restaurants Used the software for: 2+ years ### "Amazing and efficient service " July 19, 2023 5.0 Amazing Pros Everything : fast and efficient and reasonably price Cons Nothing ; we are very happy in particular with \[sensitive content hidden\] Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lavu Price and efficiency Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Price and efficiency Review Source Response from Lavu July 20, 2023 Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again! DD Donnell D. CEO Banking Used the software for: 1-2 years ### "Lavu Point-Of-Sale" May 20, 2023 5.0 A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding. Pros The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection. Cons The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant Review Source Response from Lavu May 25, 2023 Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great! MI Murtaza I. Assistant Manager IT Food & Beverages Used the software for: 2+ years ### "Lavu POS" October 1, 2021 4.0 Pros Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using. Cons They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time. The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again. Review Source Response from Lavu July 7, 2022 Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be! BS Blaine S. Owner Hospitality Used the software for: 1-2 years ### "We are pulling our systems out of our restaurants" July 27, 2017 1.0 Nothing to come close to outweighing the cons Pros About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests. Cons Billing is constantly inaccurate and the system shuts down during service because of this. If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you! Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves. Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized. Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you! Review Source Response from Lavu July 11, 2022 Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.