--- title: "Lavu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lavu Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/118828/Lavu/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Lavu Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lavu ## What is Lavu? As featured in Gordon Ramsey's Kitchen Nightmares! STARTING AT $59/MO WITH FREE HARDWARE INCLUDED Purpose-built for restaurants by restaurant people, Lavu's easy-to-use, mobile POS and restaurant management platform is designed to fit any dining type, cuisine, and budget. Lavu streamlines operations and increases revenue while delighting customers. Offering in-house payment processing, online ordering, detailed reporting, loyalty programs, labor management, inventory management & more. ## What is Lavu used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 259 user reviews Reviews sentiment Positive 81% Neutral 6% Negative 12% Pros & cons Intuitive and simple interface Flexible order and menu options Frequent technical disruptions ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Online Ordering / 2025 - Restaurant Management / 2025 - Restaurant POS / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lavu?[Manage this product listing](https://www.g2.com/products/lavu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lavu 4.2 (259) VS. [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (259) Ease Of Use 4.2 (711) Value For Money 4.1 (233) Value For Money 3.8 (571) Customer Service 4.2 (252) Customer Service 3.7 (621) ## Lavu alternatives [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (710)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [View all alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/) ## FAQs about Lavu Overview ### What problems does Lavu solve? Lavu solves restaurant order complexity and slow service by letting staff customize menus, modifiers, recipes, and visual item layouts, then send tableside orders to kitchen stations. It also centralizes sales, employee time, inventory, and accounting reports, helping restaurant managers, servers, bartenders, and quick-service teams manage rushes and train new hires. Answer based on 132 reviews Overview ### Which roles and teams benefit most from Lavu? Lavu is most used by restaurant owners, managers, and executive operators who oversee daily service, sales, and staffing. General managers and restaurant supervisors use it to manage orders and front-of-house activity, while operations directors and accounting staff track performance, processes, and financial information across restaurant locations. Answer based on 257 reviews Overview ### What company size and industries is Lavu built for? Lavu is built for small restaurant and food-service businesses, with 97% of reviewers from small companies and Restaurants representing 51%. It is used by full-service and quick-service restaurants, coffee shops, cafes, bars, breweries, bakeries, cafeterias, and food trucks; Food & Beverages accounts for 31% of reviewers and Hospitality for 6%. Answer based on 259 reviews Features and Usability ### What are the key features of Lavu? Lavu includes restaurant point-of-sale tools for order entry, order management, and online ordering for takeout or delivery. It supports payment processing, electronic payments, and credit card processing, while sales reports and real-time reporting help track financial and operational data. Inventory management supports product tracking for restaurant operations. Answer based on 54 reviews Integrations ### How well does Lavu handle credit card processing? Lavu lets restaurants take card payments and start tabs, but reviewers frequently report billing and reliability concerns. Some operators find payment processing easy once configured, while others describe unexpected charges, card-reader problems, and payment interruptions during connectivity issues. Restaurants should confirm fees, hardware compatibility, and offline payment behavior before committing. Answer based on 42 reviews Integrations ### Which third-party tools and platforms does Lavu integrate with? Lavu integrates with over 20 third-party tools, including DoorDash for Merchants, GrubHub, Uber Eats, OpenTable, QuickBooks Online, PayPal, Restaurant365, and Square Point of Sale. Its catalog covers online ordering and delivery, reservations, accounting, payments, and restaurant operations, with additional connections for loyalty, payroll, inventory, and reporting. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lavu? Lavu offers in-person and live online training, plus videos and documentation. Reviewers report that servers, new employees, and staff handling basic register tasks often learn it quickly with little training. Managers and administrators may need more time to navigate setup, back-office functions, and the full feature set, particularly when finding functions is confusing. Answer based on 21 reviews Getting Started and Support ### What customer support options does Lavu offer, and how do users rate the experience? Lavu offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Many users describe staff as responsive, patient, knowledgeable, and effective at resolving issues. However, some report long hold times, delayed follow-up, inconsistent technical guidance, and difficulty reaching support during urgent outages. Answer based on 131 reviews Features and Usability ### How does Lavu help track restaurant sales? Lavu gives restaurant operators accessible sales reports, item data, and employee performance information that support daily oversight. Many small restaurant and café teams value mobile ordering, faster checkout, and sales history, while some users report glitches, reporting gaps, or delays when support is needed. Answer based on 39 reviews ## Who uses Lavu? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 100% positive reviews out of 48 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and quick learning. Frequent technical disruptions 68% negative reviews out of 66 Most users report bugs and issues cause outages, printer failures, and connectivity problems, disrupting daily operations. Tara B. Owner Operator, 11 - 50 employees. "Occassionally the app glitches and it creates mistakes on the server end that need to be untangled." Flexible order and menu options 87% positive reviews out of 23 Most reviewers indicate customization allows adapting menus, features, and workflows to unique business requirements. Robert D. Vice President, 2 - 10 employees. "It has a nested system, which allows for exceptional capabilities to modify even the most complex orders." ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Lavu supports all three features that reviewers rate as most important: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track sales performance clearly, and process payments efficiently, allowing teams to manage daily service with better speed and control. Order Entry 4.4 (48) 54.17% of 48 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 4.4 (99) 57.58% of 99 reviewers that rated this feature as important or highly important With this capability, you get detailed, customizable sales reports that are easy to access and interpret from anywhere. Users think the reports are clear, comprehensive, and helpful for tracking sales trends, managing multiple locations, and making informed business decisions. Order Management 4.0 (71) 45.07% of 71 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics 4.3 (30) 56.67% of 30 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Online Ordering 3.9 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Tracks and processes online orders Payment Processing 4.4 (88) 61.36% of 88 reviewers that rated this feature as important or highly important Lavu offers efficient and user-friendly payment processing, including fast credit card transactions, dual pricing options, and mobile payments. Reviewers appreciate the speed, ease of use, and cost savings, though some mention a need for offline payment options. Lavu 76 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bar Tab Management: Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For Food Trucks: Designed for food trucks - For iPad Devices: Operate/access software on iPad Devices - For Restaurants: Serves restaurants - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Lavu offers efficient and user-friendly payment processing, including fast credit card transactions, dual pricing options, and mobile payments. Reviewers appreciate the speed, ease of use, and cost savings, though some mention a need for offline payment options. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Reports: With this capability, you get detailed, customizable sales reports that are easy to access and interpret from anywhere. Users think the reports are clear, comprehensive, and helpful for tracking sales trends, managing multiple locations, and making informed business decisions. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.2 (249) 4.2 Based on 249 reviews ## Pricing Value for money 4.1 (233) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/118828/Lavu/pricing/) Value for money 4.1 (233) 4.1 Based on 233 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ GrubHub](https://www.capterra.com/p/210141/GrubHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (252) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (252) 4.2 Based on 252 reviews ## User reviews Overall rating 4.2 Based on 259 reviews Filter by rating Counts reflect reviews available in this feed. 5(157) 4(54) 3(16) 2(6) 1(26) Mentioned topic Recent reviews first, then most helpful Lisa Y. Owner Used the software for: Less than 1 year ### "E-gift card issue" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Always have a positive experience. The support team is on hand at any hour to help with our problems. Pros \[sensitive content hidden\] helped me solve a egift card issue swiftly. Support is always available and they go above and beyond to solve any issue. Cons Sometimes there is a short wait for them to answer a call, but they always fix the problem no matter what it is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: I used a free trial ### "By far the worst" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 23, 2026 It was the worsts, stay away far away. The must improve on the customer service side. Plenty of room for improvement. Pros I can't say at this point, didn't get much partnership out of them. I was really looking forward to working with them. Didn't happen. Cons The customer service is the worst I ever experienced in my 30 years in the business. I had a install and printer problem and there was no one to help or assist. And to this day no one has reached out to check on me or the work that was to be done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 This product is truly excellent and highly convenient, offering incredible ease of use and practical functionality in day-to-day life. It exceeds expectations with its thoughtful design, user-friendly features, and reliable performance, making it an essential item for anyone seeking quality and convenience in a single package. Pros Access to a comprehensive platform that integrates payroll, banking, onboarding, and point-of-sale functionalities. Cons Support could be enhanced by providing faster response times, more knowledgeable staff, and expanded availability across multiple channels to ensure that customers receive timely and effective solutions to their issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Do not use POSLAVU- IT'S A TERRIBLE COMPANY" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 11, 2026 Absolutely terrible. They renewed me for a year because they had my credit card on file and never asked my permission. I asked for a refund and they said I was bound to their contract. After paying for the year, they now want to charge me over $400 more for the use of the same software I've paid for. Terrible company, they should be ashamed of themselves, I am anxious to move on from them. Pros Initially I liked the layout. It appeared easy to use and simple enough to train people to use quickly. Cons Support is terrible- if you speak only English you will have a hard time understanding any of them- and their lack of knowledge about their own products is absolutely atrocious as are their communications. They have tried to over bill me multiple times when the contract renews and you spend hours trying to fight them on it. They added things I did not want and increase fees rapidly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Lavu review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 26, 2026 Over all decent experience, a lot of good features. Has a few bugs and issues that need worked through Pros A lot of features are offered for a decent price point. I enjoyed the loyalty program and the options for setting up. Cons Hard to reach customer service sometimes. I’ve had a few issues with printers and tablets disconnecting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager- Owner Used the software for: Less than 1 year ### "Great Customer Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 Great, I love the ease of the POS and how you can see clearly the reports without confusion from different reports connected to multiple affiliates! Very plain to understand and explain to my partners! Pros Customer Care and understanding to how I was feeling as a frustrated customer. \[sensitive content hidden\] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system. Cons My Onboarding Coordinator \[sensitive content hidden\]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, \[sensitive content hidden\] made my business a priority and handled it till I was satisfied! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Lavu... The best POS I ever used. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2025 My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported. Pros The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read. Cons As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President Used the software for: Less than 1 year ### "Lave, Best POS System for hospitality/restaurants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2025 From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars. Pros Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience. It has a nested system, which allows for exceptional capabilities to modify even the most complex orders. It is only limited to the extremes of your imagination. Support videos make understanding and using Lavu easy from the start. Recommendations by sensitive content hidden\] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. We were able to have the system live within one week. The support staff called several times to make sure that there were no glitches in our setup process. This is the best experience we have had from the search for a new system, right up to its full utilization. We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously. We would highly recommend that you look at Lavu for you own POS system. Red Hawk Brewing LTD Cons Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. The State of Pasta R. Owner Used the software for: 3-5 years ### "Loyal customer for 7+ years - Enough is Enough" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 8, 2025 I feel screwed and alone. No support in any way! Pros It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year. Cons \- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Opening a new restaurant " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. Pros Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact. Cons It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/118828/Lavu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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