# Page 10 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Lavu

## Showing most helpful reviews

Showing 226-250 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CS

Carey S.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "A truly innovative piece of software."

October 6, 2015

5.0

Pros

Our restaurant uses Lavu's product which has a very attractive and friendly/easy-to-use interface that amazes our customers. Lavu's WiFi based system increases workflow and efficiency and most certainly has the "WOW' factor. If you are looking to be ahead of curve, look no further than POSLavu!

Cons

To get the most out of this system you need very reliable and fast internet.

Review Source

Response from Lavu

July 11, 2022

Hi Carey, thanks for your feedback! We are happy to hear that Lavu has been the solution to your restaurant's needs. If you need help with anything, please reach out at (855) 767-5288.

jJ

joe J.  
owner  
Entertainment  
Used the software for: Less than 6 months

### "Horrible customer service!"

July 17, 2018

1.0

I would never recommend this product to anyone. Cost us over huge and despite them never getting the system fully functional.

Pros

Uses hardware for the terminal that can be converted to something else when getting rid of their service.

Cons

Customer service inability to fix problems and no technicians that can be routed within 24-72hrs to get you up an running

Review Source

Response from Lavu

July 11, 2022

Hi Joe, I am really sorry to hear about the experience you have had with Lavu as a new customer. We strive to provide the best customer service in the industry and are very sorry that you did not receive that level of service from us. If you are willing to call again I encourage you to, so we can do better and make things right for you. The # for support is 855-767-5288. Thank you, Hilary

LZ

Lianne Z.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Other than software issues we like it a lot."

December 5, 2017

4.0

Pros

Set up is easy and logical, et is easy to use and does what we need it to do...and excellent customer support.

Cons

Sometimes you can be on hold for a really long time...have tried the call back option but didn\`t get a call back...

Review Source

Response from Lavu

July 11, 2022

Hi Lianne, thank you for your review of Lavu! We are happy to hear that Lavu is working so well for your restaurant. Please reach out if you need anything!

DS

Doug S.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "I am very glad we use this software."

October 1, 2015

4.5

Pros

I have been a Lavu customer for over 16 months. The system is fantastic. We used to use Aloha. I have been able to cut my employee costs and increase customer satisfaction.

Cons

Not answering calls and having to wait for them to call back. While they did that very quickly for the most part, I sure do like when they answer. They have been working to make that happen.

Review Source

Response from Lavu

July 11, 2022

Hi Doug, thank you for your feedback! We greatly appreciate hearing how well Lavu is working for your business. Please reach out if you have any questions!

KW

Katie W.  
Server  
Restaurants  
Used the software for: Less than 6 months

### "Lavu makes it easier!"

October 25, 2016

4.0

As a restaurant that focuses on local ingredients with constantly changing specials, the image option for ordering in Lavu is important for servers and cooks to be on the same page. When you have lots of brunch items as specials, sometimes everything looks the same under Hollandaise sauce!

Pros

Easy to split a check

Cons

Sometimes when we have bad weather the connectivity has issues. But that's not just the POS (cell phones, television, etc.) so you just need to be careful in those situations.

Review Source

Response from Lavu

July 11, 2022

Hi Katie, we're really happy that the menu images feature works so well for your ingredient list and custom dishes! We love to hear that! If you need anything, please reach out at (855) 767-5288.

SL

Scott L.  
Tech  
Restaurants  
Used the software for: Less than 6 months

### "Not a bad system, not a great system"

November 5, 2017

4.0

It's a very nice system. Easy to use and a better cost than others. It needs a lot of work providing more flexibility in changing features that your place might need more than another.

Pros

The front end interface for the servers is great. It makes order taking simple and organized. And prints out very nicely for the kitchen

Cons

The flexibility in the printable reports at the restaurant just isn't there. It's built too one way and not able to be customized for a different company

Review Source

Response from Lavu

July 11, 2022

Hi Scott, thanks for your feedback! Over the past few years, we've greatly improved the customization and features that Lavu offers, making it great for any type of restaurant.

DB

David B.  
  
  
Used the software for:

### "This is a great system."

October 16, 2015

5.0

New employees have no problem using it right away. Very intuitive. It makes other super expensive systems like micros and aloha dinosaurs. I had a couple of issues at the beginning but all were easily resolved. Technical support has been great too. I love the backend real time reports and how easy it was to set up and change menu items. My servers are also very happy with poslavu and they love taking orders on iphones. I don't understand any of the bad reviews, I believe the issues must be user error not the system itself. POSLavu is releasing updates all the time and I'm excited to see what else I'll be able to do in the future. I believe this is a great company who is dedicated to improving an already great pos system. I do recommend getting a Mac mini local server.

Review Source

Response from Lavu

July 11, 2022

Hi David, thanks so much for your review! We really appreciate your feedback, and it's great to hear how well Lavu has worked for your business.

JH

Jordan H.  
Owner  
  
Used the software for: Less than 6 months

### "The software is great and the customer support is amazing"

December 1, 2017

5.0

Pros

I love that it's cloud based and reliable. We had been using a pos that had a "brain" and it was really frustrating how easy the system would completely go down

Cons

I wish it had a device like the clover flex. It's a device that the server can take to the table take the customers order, take credit card payment right there and print the receipt without having to leave the table. All in one device

Review Source

Response from Lavu

July 11, 2022

Hi Jordan, thanks for your review. We have worked very hard to update our readers, and now our customers can pay at the table with mobile devices!

GM

Grace M.  
GM  
  
Used the software for:

### "Best Customer Support I've Every Had "

January 28, 2015

5.0

I am very happy with my Lavu system. I had some initial troubles, but the support team spent a good amount of time helping me identify the problem. My network was a mess. We didn't have something that was solid enough to run Lavu. Now that the setup is done right, I have had little issues with Lavu. In fact, my floor is running more efficiently then it ever has. I highly recommend this product. A couple tips: 1) Get a Lavu Specialist. I didn't have one at the beginning, and it cost me. If I had gone through a Specialist, and not a DIY, I wouldn't have had so many problems at the beginning. 2) Get to know their support staff. They are really nice, willing to help, and very (very, very) patient.

Review Source

Response from Lavu

July 11, 2022

Hi Grace, thank you for your review. We appreciate hearing all about how Lavu works for each one of our customers. We're happy that Lavu has been helping your restaurant streamline operations!

LJ

Lisa J.  
Counter help  
Restaurants  
Used the software for: Less than 6 months

### "much easier than other systems"

October 17, 2016

3.0

I've used some other types of POS' in the past (ex. Aloha) and this one was a lot easier to train on. Lavu also has helpful options like seeing how many hours you've worked in a pay period which is a nice function so you don't have to do it yourself!

Pros

photos for menu items, hourly pay review, can be multi lingual (helps with foreign tables)

Cons

sometimes it crashes but thankfully it usually saves your tables receipts

Review Source

Response from Lavu

July 11, 2022

Hi Lisa, thanks so much for the feedback! We're really happy that you found Lavu easy to use and train on. Please reach out if you have any questions, at (855) 767-5288.

JF

John F.  
Brand development  
Restaurants  
Used the software for: Less than 6 months

### "Pretty good system"

January 10, 2017

4.0

I started out with square pos with my single coffee shop but needing to upgrade with multiple stores I needed to be able to track and have my reports combine. This was a really good option for the money. They give me the ability to track sales and inventory across all of my stores with ease of access.

Pros

Ability to track sales and inventory for each location.

Cons

Not very user friendly but with some time it becomes easier.

Review Source

Response from Lavu

July 11, 2022

Hi John, thanks so much for your feedback. We appreciate your review, and we are happy that you chose Lavu. If you need anything, please reach out at (855) 767-5288.

TV

Tommy V.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Fast and easy "

December 1, 2017

5.0

Pros

Organized and clean lay out that is easy to use . Reports are easily accessed and very thouro . The employee time card is great

Cons

This is my first pos system so I don’t have a lot to compare it too. I wanted something easy to use because I’m dumb and this is very easy to figure out. I guess the only thing I don’t like is paying the monthly bill .

Review Source

Response from Lavu

July 11, 2022

Hi Tommy, thanks for trusting Lavu as your very first POS! We love to hear that. Please don't hesitate to reach out if you need anything!

AB

Alisha B.  
Assistant manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "LOVE this product"

December 5, 2016

5.0

This product is simply amazing, it is smooth running and doesn't slow down like other products I've used in the past, it has all the function my business needs, i use it for a retail clothing business and it works perfectly! don't let the pictures convince you it can only be used for a food industry! very easy to modify to company needs!

Review Source

Response from Lavu

July 11, 2022

Hi Alisha, thank you for your review! We're happy that you chose to use Lavu for your restaurant, and we love that you love us! Please reach out if you need anything at (855) 767-5288. We're always here to help!

DJ

Doran J.  
Catering Expert  
  
Used the software for:

### "We couldn't live without it"

September 30, 2015

5.0

We have a wide range of clients that we cater for constantly. Some require specific menus be set up per location with the ability to add and subtract items from orders as well as sent tickets to another location (where our kitchen is). We tried Square for a while but did like that it couldn't track employee hours or send tickets easily. We just bring out a hot spot and Lavu. Haven't has any real problems with the system. Their support staff know the app and process well, I just wish they made on-site visits but I guess they are working on that soon. We are currently using the "Retro" version of the app without problems.

Review Source

Response from Lavu

July 11, 2022

Hi Doran, thank you so much for your review! We love that you can't live without Lavu! If you have any questions, please feel free to reach out at (855) 767-5288.

TA

Tarina A.  
Hostess (former)  
Restaurants  
Used the software for: 6-12 months

### "Lavu Software Review"

January 8, 2019

5.0

I have had an overall very good experience with Lavu at my previous hostessing job.

Pros

I like how detailed it is and how many convenient features it entails. Very effective for restaurant employees and managers.

Cons

I don’t like how it can be very confusing to find everything and properly learn how to use the software.

Review Source

Response from Lavu

July 11, 2022

Hi Tarina, thanks for letting us know how well Lavu is working for you and your former restaurant. We greatly appreciate the feedback!

MS

Mike S.  
Owner  
  
Used the software for:

### "The software is easy to use and to learn. "

September 3, 2015

4.0

We are a bakery that changes product often. We run daily and monthly specials. The software allows us to make changes quickly, which is critical for us. We are also open late and offer specials during our late night hours. The system allows us to capture specific hours and run specials/happy hour during those hours. I employ primarily high school and college age kids. For many of them, we're their first job. Training them on the LAVU POS has been easy and does't take much time. This is key, as I don't spend operational time with staff that doesn't know what there doing on the POS.

Review Source

Response from Lavu

July 11, 2022

Hi Mike, thanks for your review! We're happy to hear that Lavu is easy to use for your younger staff members, as we strive to be user-friendly for everyone!

AS

Anand S.  
General Manager  
  
Used the software for:

### "Lavu has helped my restaurant reach new heights"

May 10, 2016

5.0

Pros: very efficient product.. has only malfunctioned once in the four years that I have been using this product and their customer support helped me resolve the issue in less than an hour Cons: none to date Lavu has honestly helped my restaurant become a hit around town. Before I bought this POS system my waitstaff and just overall service was lacking. Lavu has made my restaurant service 10x quicker and has also helped me better track overall trends, which in turn has led to increased sales over the past four years. I highly recommend this system!

Review Source

Response from Lavu

July 11, 2022

Hi Anand, thank you for your review. We are glad to hear that Lavu has been working so well for your restaurant. If you need anything, please reach out at (855) 767-5288.

JT

Jim T.  
Sales Rep  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT\] was great!"

August 16, 2022

5.0

So far its been a good solution I will use for small bars and restaurants.

Pros

Ease of use, cost of hardware and service is good.

Cons

It would be nice if you could add pictures to the buttons.

Reason for choosing Lavu

Cost, User friendly easy setup

Review Source

Response from Lavu

August 23, 2022

Hi Jim, Thanks so much for your feedback! It's great to hear how much you like Lavu! We're happy that our team members can be of help to you. Please reach out if you need anything!

KG

Kevin G.  
Pres.  
Restaurants  
Used the software for: Less than 6 months

### "Excellent, fast, easy-to-use system"

November 30, 2017

5.0

Pros

Simple, fast order taking with plenty of options. Easy to use on IOS devices. Very reasonable cost.

Cons

Not much not to like. Configuration takes time, but comparable to others. Reporting is a little inflexible, but necessary reports are available and work well.

Review Source

Response from Lavu

July 11, 2022

Hi Kevin, we're happy that Lavu has been so great for your business. We appreciate the feedback.

ED

Eric D.  
President  
Restaurants  
Used the software for: Less than 6 months

### "Lavu POS"

November 7, 2016

4.0

Just in the set-up process, but the graphical interface is great, and once the images are in, it is very easy to navigate.

Pros

Easy to set-up easy to use. Online interface for clients is going to be a huge seller for me!!

Cons

a little glitchy still.

Review Source

Response from Lavu

July 11, 2022

Hi Eric, thanks so much for your feedback! We truly appreciate hearing from our new customers! Please reach out if you need anything at (855) 767-5288.

KH

Kendall H.  
Owner  
  
Used the software for:

### "Simple Comprehensive POS"

October 5, 2015

4.0

POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system. We are a unique industry in the retail space and the staff was very accommodating to make it fit our needs. Would definitely recommend this software. Updates are slow to hit and have had some issues with the card swiper, but yet again their customer service is always there to help.

Review Source

Response from Lavu

July 11, 2022

Hi Kendall, thank you for your review! We appreciate the feedback. We're really happy that you find Lavu so easy to use. If you need anything, please do not hesitate to reach out at (855) 767-5288.

sY

susan Y.  
admin  
  
Used the software for: Less than 6 months

### "Just getting installed so I don't have experience with ease of use or features."

November 27, 2017

3.0

Pros

Everyone with the install, sales and support have been great so far. We hit a snag with our internet speed and they moved the install and they built out our menu over a holiday weekend.

Review Source

Response from Lavu

July 11, 2022

Hi Susan, thank you for letting us know how great the installation has been for you. We are happy you chose Lavu for your POS needs. Please reach out if you need anything.

TA

Tiffany A.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Lavu POS - 801Treats, LLC"

April 8, 2024

5.0

Pros

The acceptence of my small business and the customer service is great.

Cons

I have not used Lavu long enough to say I like a least.

Review Source

Response from Lavu

April 15, 2024

Hi Tiffany, thank you for sharing your experience with Lavu!

BW

Barista W.  
General Manager  
  
Used the software for:

### "Rosetta Squadron Win"

August 28, 2015

5.0

I manage a small group of coffee shops and honestly you don't need much from a point of sale to do so. What really makes us happy with Lavu is the ability to check on the stores' sales without having to call in and take a shift supervisor off the floor and into the BOH. Their support is also stellar and some of the agents are pretty darn funny! Cool to know that I can call them at all times (even before we open at 4:30am) and get someone to tell me nicely that I set up our router wrong.

Review Source

Response from Lavu

July 11, 2022

Hi! Thank you for your feedback! We truly love hearing from all types of our users. It's great to hear customer support has been so helpful for you.

BK

Brian K.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "After one full year - still happy"

June 13, 2017

4.0

Overall, a good product and always recommend to others.

Pros

System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Cons

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.

Review Source

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