# Page 3 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Lavu

## Showing most helpful reviews

Showing 51-75 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TC

Travis C.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Lavu Review"

May 29, 2024

5.0

Very good experience with the system. Customer service is excellent

Pros

Easy to use and customer service is excellent

Cons

Sometimes the machine will combine orders on computer

Review Source

AB

Amanda B.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Saved Us From Unexpected Volume"

June 28, 2024

5.0

Pros

Lavu was extremely quick to deliver and set up. My team jumped right into operating the new POS system with ease!

Cons

I thought I was receiving wireless printers for our kitchen.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Kindness of salesman

Review Source

rY

reid Y.  
Director of Food Service  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Non-Profit Partner"

April 30, 2024

5.0

very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.

Pros

No costs for hardware, ease of use once set up, availability of \[sensitive content hidden\] and his team during the launch. \[sensitive content hidden\] has also been very accessible after the set up with follow up questions and concerns.

Cons

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Reason for choosing Lavu

Processing fee, start up costs and long term contracts.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Switching to a new ERP. Lavu was the last piece of the puzzle. Through our extensive search, Lavu gave us exactly what we needed and what we didn't need and didn't want to pay for.

Review Source

PZ

Phyllis Z.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Competent Team for New POS Users"

June 5, 2024

5.0

Everyone has been helpful and courteous.

Pros

The onboarding team was very helpful in bringing us online.

Cons

Some of the Help Team had accents that were hard to understand. We both were frustrated with the difficulty in communicating.

Review Source

MT

Monica T.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Amazing System"

April 26, 2024

5.0

Pros

The Customer Service is amazing! \[sensitive content hidden\] is always very helpful and responds quickly to my questions.

Cons

So far everything has been great so I cannot answer this question with any sort of negative remark.

Review Source

HW

Hilton W.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Best POS for the money "

April 30, 2024

5.0

They have great customer service and are always available if you need help.

Pros

It’s easy to implement and low upkeep coat make it a win win system.

Cons

If the internet is down so is your ability to process cards if you process through Lavu.

Review Source

mG

malou G.  
Owners  
Restaurants  
Used the software for: 6-12 months

### "Best in the market!"

April 8, 2025

5.0

We love the software and the easy-to-handle

Pros

It is quite easy to use, updating is a breeze, and the ability to use it in different locations at once is great.

Cons

Data Base host goes offline too often especially when we are most busy.

Alternatives considered

[POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Easy to operate, smooth transition, pretty much plug and play with less cost.

Review Source

TM

Tr M.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Do not trust Lavu with payment information "

August 21, 2023

1.0

My longer story is under BF on the BBB website. \[sensitive content hidden\] But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?

Pros

For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.

Cons

Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.

Review Source

Response from Lavu

August 28, 2023

Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused. We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill. Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations. We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.

GM

Gladys M.  
Controller  
Wine and Spirits  
Used the software for: 2+ years

### "Love Lavu and the team !"

July 8, 2022

5.0

My experience with Lavu is second to none insofar as POS systems. We love this system and look forward to seeing the new implementation once released in November.

Pros

This software continues to grow with the customer demands. We seem to never be outdated or lacking. The servers have an ease of use on the floor with the iPads at table side. We love the software so much so that we will be implementing it at two other facilities.

Cons

There are cons to each software but there is not a dealbreaker for us with this software. It continues to grow and with that growth sometimes there seems to be the older than time conflict between tech and accounting due to reports however, the Lavu team are able to populate these reports in a timely manner. We have gotten everything we need from this program to meet the consumer demand of our growing winery.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

The service team was extremely helpful in designing the system to meet our needs. Ironically we are more busy than we ever have been and this software and the tech team have been amazing in helping us realize the potential of what we can do with this software and realize efficiency through growth. We are happy to have made this decision.

Review Source

Response from Lavu

July 11, 2022

Hi Gladys, thanks for your feedback. We appreciate hearing firsthand from our customers, and it really helps to hear what works so great and what can be improved upon. We appreciate your business and we thank you for being a loyal Lavu customer!

DB

Daniel B.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Underdeveloped and unsupported "

June 4, 2021

2.0

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use. About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering platform, which we subscribed to. The biggest problem is that there is little to no integration between Menu Drive (which they purchased from a third party) and the LAVU POS. So any changes you make to pricing or item availability on your POS will not show up in Menu Drive. This was extremely frustrating. Menu Drive itself appears a very rough and amateurish clunky and visually unappealing effort. In addition to the constant frustrations with MenuDrive, we began to have major problems with printers randomly going offline several times a day. My managers made endless calls to the LAVU customer support center in India, often waiting hours to get through. On the rare occasions that they were able to reach someone the solutions offered were basic and ineffective. Several times we had to close the restaurant because we were unable to keep LAVU operational for an entire day. Between the lack of customer support, the inherently low level of design/functionality in both LAVU POS and Menu Drive, the relativly high monthly cost, I would say avoid at all costs!

Pros

Not much to like here. It is overpriced, underdeveloped, and largely unsupported.

Cons

1\. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate. 2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again." 3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us.

Review Source

Response from Lavu

July 7, 2022

Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out.

CB

Candy B.  
owner  
Restaurants  
Used the software for: 2+ years

### "Lavu POS review"

July 12, 2022

4.0

overall Lavu is great. The staff is always looking for ways to improve the system & takes events when they come up and handles them to the best of their ability

Pros

Integration from our old Pos was simple. Being able to add pictures of products or change color of box to help locate the items faster Ability to change prices, product name, add new product with ease. Ability to check/change anything from anywhere is a plus

Cons

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run. When happy hour times are up, you can still increase product quantity. Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Switched from

[BPA Restaurant Professional](https://www.capterra.com/p/8345/BPA-Restaurant-Professional/)

Outdated system Credit card processing was extremely expensive & there was no other processing company that was compatible to integrate with BPA

Review Source

Response from Lavu

July 14, 2022

Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations!

JR

Jason R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "True review! With Lavu"

July 29, 2023

4.0

Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.

Pros

Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.

Cons

Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.

Reason for choosing Lavu

Features, price and sales person said everything we wanted with features.

Review Source

Response from Lavu

August 2, 2023

Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!

OM

Oakie M.  
Owner  
Financial Services  
Used the software for: 1-2 years

### "Gets the job done!"

August 29, 2023

5.0

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

Pros

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

Cons

The payroll integration solution would help the value of the service.

Reason for choosing Lavu

Price

Review Source

Response from Lavu

August 31, 2023

Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.

NG

Nathan G.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Lavu Review"

February 2, 2024

5.0

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. \[sensitive content hidden\] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.

Pros

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Cons

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. \[sensitive content hidden\] saved the day!

Alternatives considered

[Blogic Payment Processing](https://www.capterra.com/p/10009027/Blogic-Payment-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing Lavu

Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Because the business owner and I know each other.

Review Source

Response from Lavu

February 6, 2024

Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.

VR

Verified Reviewer  
Owner  
Restaurants  
Used the software for: 2+ years

### "Worst small business pos system ever"

October 5, 2023

1.0

We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.

Pros

Nothing now. They have gotten significantly worse over the years.

Cons

Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.

Review Source

Response from Lavu

October 17, 2023

Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.

SB

Shanon B.  
Sales Partner  
Restaurants  
Used the software for: Less than 6 months

### "iPad based POS "

May 24, 2023

5.0

Fantastic!! Editing my menu has never been so easy!!

Pros

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

Cons

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

In person rep.

Switched from

[Harbortouch Onyx POS](https://www.capterra.com/p/213314/Harbortouch-Onyx-POS/)

In person rep for service and install.

Review Source

Response from Lavu

May 26, 2023

Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again!

JB

Jamison B.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Worst POS System Ever"

January 20, 2022

1.0

Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.

Pros

There are NO Pros for this POS. Never using the software is the best Pro out there.

Cons

After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY

Reason for choosing Lavu

I made a mistake and should never have chosen LAVU.

Review Source

Response from Lavu

February 11, 2022

Hi Jamison, thank you for being a customer of Lavu for more than two years, but I am very sorry to hear how bad your experience was, especially towards the end of your use of us. I do apologize on behalf of the customer support team if you were not contacted in a timely manner, or communications were not clear. We would be happy to sort any remaining issues out, so please let us know if that is something you are interested in.

GB

Guy B.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Stay Away!"

October 23, 2020

1.0

I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i

Pros

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Cons

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Their sales people promise the world and then some. You find out way too late they can't deliver.

Switched from

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)

Was looking for a more robust system

Review Source

Response from Lavu

July 11, 2022

Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved.

CK

Candy K.  
Co-owner/manager  
Restaurants  
Used the software for: 2+ years

### "Lavu saves the day!!!"

February 10, 2022

5.0

My overall experience has been very good. If I don't understand something, I call \[SENSITIVE CONTENT\] at customer service. Or \[SENSITIVE CONTENT\].... I can call or email. They are ALWAYS very quick to respond!!!

Pros

Customer service and ease of use for both administrative and staff.

Cons

Hmmmm.... That's a hard question to answer.

Reason for choosing Lavu

My husband did a lot of research and choose Lavu because of the features.

Review Source

Response from Lavu

February 11, 2022

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!

JF

Jon F.  
Secretary  
Restaurants  
Used the software for: 2+ years

### "10 year user"

February 10, 2024

4.0

We have been long time user who appreciates the continued development and support over the years.

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives considered

[Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/)

Review Source

Response from Lavu

February 12, 2024

Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you.

JT

Jennifer T.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Shutting Down During Peak Times"

June 1, 2019

1.0

Pros

I like the simple interface, it is easy to use and simple to implement

Cons

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Review Source

Response from Lavu

June 27, 2019

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

JG

Joe G.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "WE LOVE YOU LAVU!"

December 4, 2023

5.0

Pros

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with \[sensitive content hidden\] and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from \[sensitive content hidden\]

Cons

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Alternatives considered

[Genius](https://www.capterra.com/p/195074/Genius/)[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing Lavu

Support, cost, functionality, efficiency.

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.

Review Source

Response from Lavu

December 6, 2023

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

VR

Verified Reviewer  
Director of Operations  
Management Consulting  
Used the software for: 2+ years

### "Former Lavu User"

July 17, 2020

4.0

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.

Pros

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

Cons

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

The fees and support were better by Lavu at the time.

Review Source

Response from Lavu

July 7, 2022

Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.

GC

Giuseppe C.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Amazing and efficient service "

July 19, 2023

5.0

Amazing

Pros

Everything : fast and efficient and reasonably price

Cons

Nothing ; we are very happy in particular with \[sensitive content hidden\]

Alternatives considered

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing Lavu

Price and efficiency

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Price and efficiency

Review Source

Response from Lavu

July 20, 2023

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

GG

Greg G.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "24/7 support great!, credit card issues, and modifier limits."

December 26, 2023

5.0

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

Pros

24/7 support, ease of adding and modifying menu items.

Cons

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Alternatives considered

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.

Review Source

Response from Lavu

January 2, 2024

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

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