# Page 4 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Lavu

## Showing most helpful reviews

Showing 76-100 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

pP

patty P.  
owner  
Restaurants  
Used the software for: 2+ years

### "Great on-line ordering system for Breakfast/Lunch restaurant"

June 15, 2022

5.0

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order. Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc. Plus they often want to know their total price. Menudrive allows them to easily place their order & pay for their order - without taking up staff time. We wish all of our take out and delivery orders would be via Menudrive.

Pros

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

Cons

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Review Source

Response from Lavu

June 16, 2022

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours!

DD

Donnell D.  
CEO  
Banking  
Used the software for: 1-2 years

### "Lavu Point-Of-Sale"

May 20, 2023

5.0

A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.

Pros

The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection.

Cons

The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant

Review Source

Response from Lavu

May 25, 2023

Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great!

VR

Verified Reviewer  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Not for the faint of heart"

March 8, 2024

3.0

POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.

Pros

Seemed like the product was a good value with useful tools. Operative word is seemed

Cons

The customer “no-service” department. Difficult communicating with overseas technicians

Reason for choosing Lavu

I THOUGHT it was a superior product with superior support. That was not the case.

Review Source

Response from Lavu

March 14, 2024

Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com.

WO

Wes O.  
CFO  
Restaurants  
Used the software for: 2+ years

### "STAY AWAY"

November 27, 2017

1.0

Pros

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Cons

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

Review Source

Response from Lavu

July 11, 2022

Hi Wes, we are sorry to hear that your experience Lavu was less than perfect. We are constantly working to improve our product and fix bugs as fast as possible. We encourage you to reach out to our customer support team for any other questions.

MI

Murtaza I.  
Assistant Manager IT  
Food & Beverages  
Used the software for: 2+ years

### "Lavu POS"

October 1, 2021

4.0

Pros

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Cons

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time. The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Review Source

Response from Lavu

July 7, 2022

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

KL

Kahala L.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "New customer for Lavu"

February 5, 2024

4.0

Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.

Pros

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Cons

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Review Source

Response from Lavu

February 8, 2024

Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.

JA

John A.  
Owner Manager  
Food & Beverages  
Used the software for: 1-2 years

### "UNBELIEVABLE!!!"

August 21, 2018

1.0

But wait there's more! How about the fact that the kitchen printer prints two checks, that no one can seem to fix. Not only does it waste an enormous amount of paper but it is confusing as the checks are not identical and it blows through a ribbon in 3 or four days! Occasionally it will resend an order back yo the kitchen that has already been made, etc... The is no individual item printer assignment either which means that you have to send an entire category instead of just one item to a screen or printer.

Pros

The iPhone app. Really nothing else, really.

Cons

WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE! Let's start with the outright misrepresentation of their product. I specifically asked if they had online ordering and I was told yes we do. After I had purchased the system and went to set it up I asked "Well how do I set up the credit card integration for the online ordering?" Then I was told "Oh we have online ordering but we don't have online payment" WHAT!!? This is 2017 not 1999 what do you mean you don't have online payment? "We had a problem with it and had to take it off line, we should have it back up by Nov." Well today is 08-21-2018 and guess what I still don't have? You got it - online payment.

Review Source

Response from Lavu

July 11, 2022

Hi John, We are very sorry to hear about the problems you are experiencing. I will have someone from our care team look into this and get back to you as soon as possible. Thank you

NT

Nia T.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Juice Bar setup"

March 20, 2024

5.0

The team has been helpful, but still need to know info about extra fees charged to my account

Pros

Ease of use, the system is easy to use.

Cons

I’ve been charged extra fees and don’t know why.

Review Source

Response from Lavu

April 22, 2024

Hi Nia, thank you for sharing your experience! We understand this can be confusing and cause for concern. Your customer success manager, Nick, has reached out to hopefully clear up any issues. Please reach out if you need anything at all.

LL

Lisa L.  
Owner  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "LAVU POS Review"

February 2, 2023

5.0

The Lavu POS was built from the ground up and was a very tedious task. The support team has been great in helping to make all the changes that were needed. The reports on the back end make it very easy to complete accounting tasks. The overall the POS has been very fast for transactions and the appearance of the POS is very attractive.

Pros

The features that are most impactful are how easy the POS is easy to train the waitstaff as well as the many options and functions for the menu. The customization for the menu is very streamlined. The backend software is also very user friendly which makes the reports easy to work with.

Cons

We like the Loyalty program but want to be able to use it with putting in the customer name and not having to connect at payout with the customers phone number.

Review Source

Response from Lavu

February 27, 2023

Hi Lisa, thank you for the feedback! We love hearing from our customers, and we are glad you are liking Lavu!

NW

Nick W.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Nissan cafe "

March 22, 2024

5.0

Great. Lavu is a great company and easy to work with

Pros

The staff was great and easy to work with

Cons

Everything was fine. Even the language barrier at times

Review Source

Response from Lavu

March 26, 2024

Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well!

BS

Blaine S.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "We are pulling our systems out of our restaurants"

July 27, 2017

1.0

Nothing to come close to outweighing the cons

Pros

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Cons

Billing is constantly inaccurate and the system shuts down during service because of this. If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you! Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves. Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized. Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Review Source

Response from Lavu

July 11, 2022

Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin

GS

Gede S.  
Assistant Restaurant & Bar Manager  
Restaurants  
Used the software for: 1-2 years

### "Dissapointed with costumer service and sales!"

August 15, 2020

3.0

Thi POS is great, simple adn easy. Disappointed of how coustmer service followed up to solving problem. And also, we have a plan to open another 1 account because we open new bar, we tried reached up by email, phone, they just asnwer to follow up but nothing happen.

Pros

This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity.

Cons

The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated.

Alternatives considered

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Review Source

Response from Lavu

July 11, 2022

Hi Gede, thanks for letting us know how Lavu worked for you - we appreciate the feedback. We apologize that a customer service team member did not get back to you soon, and we hope you do not hesitate to reach out again if you have any issues.

TM

Tom M.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Lavu Review"

March 8, 2023

5.0

The ease of training a 16-year-old worker on how to use the system. See live data and track history and react to the business trend.

Pros

The ease of going back to items ordered and changing modifiers.

Cons

Needs to improve on the reporting, lack of enterprise, and consolidated multiple store reports

Review Source

Response from Lavu

April 10, 2023

Hi Tom - thank you for reaching out, we appreciate the feedback. We are glad to hear that Lavu is working so well for you.

KR

Karim R.  
Gerencia  
Food & Beverages  
Used the software for: 1-2 years

### "No es recomendable "

January 22, 2024

3.0

Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente que manejamos y fallaba mucho

Pros

Los reportes de venta son muy buenos, la facilidad para comandear es buena

Cons

No funcionaba para un restaurante grande ya que se saturaba y falla constantemente

Reason for choosing Lavu

Anteriormente lo había utilizado en una cafetería y me parecía eficiente

Review Source

Response from Lavu

January 24, 2024

Hi Karim, Thank you for sharing your experience with Lavu. We are very sorry that you did not have a satisfactory experience. Please reach out to customersuccess@lavu.com with your restaurant information so we can help make this right.

TB

Tara B.  
Owner Operator  
Food & Beverages  
Used the software for: 2+ years

### "Excellent restaurant POS!"

March 22, 2024

5.0

Pros

Ease of use, different levels of access based on employee type, excellent customer service

Cons

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Review Source

Response from Lavu

March 26, 2024

Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.

CS

Clay S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Stay away. This company is so unorganized and the customer support has gone WAY downhill. "

March 18, 2021

1.0

I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with.

Pros

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Cons

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Reason for choosing Lavu

Because it was a cheap way to get started but just like anything. You get what you pay for.

Review Source

Response from Lavu

July 7, 2022

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.

KW

Kevin W.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "No Free Trial. "

December 16, 2023

1.0

Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!

Pros

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, \[sensitive content hidden\] and he turned HATEFUL!!!

Cons

The fact that everything they said in sales in a LIE!!!! Onboarding person turned ugly when I questioned dates.

Switched from

[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)

Wanted to try something with a. Few more options.

Review Source

Response from Lavu

December 18, 2023

Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention.

JG

John G.  
CHEF/OWNER  
Hospitality  
Used the software for: 2+ years

### "\[sensitive content hidden\] is the best!!!"

February 22, 2023

5.0

The best. \[sensitive content hidden\] is always there when i need the help, plus it has been a seamless transition

Pros

How simple the product is to use is why we choose lavu

Cons

the security settings are not detailed enough for modifying it to meet my needs better

Alternatives considered

[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)

Switched from

[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)

I like how simple lavu is

Review Source

Response from Lavu

April 10, 2023

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

Jamel S.  
Management  
Restaurants  
Used the software for: Less than 6 months

### "New era of POS"

August 29, 2023

5.0

Overall great 👍 would definitely recommend.

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Reason for choosing Lavu

After trial Lavu was the choice for ease of use and back end management

Review Source

Response from Lavu

August 30, 2023

Hi Jamel, thank you for sharing your thoughts on Lavu. We are so glad to hear that your overall experience has been great!

DK

Demetrius K.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Lavu is great for Medium to Large Restaurants"

January 23, 2024

5.0

Overall our experience with Lavu is great, the onboarding team made sure everything was set up correctly and functioning. The ease of use and flow of the system makes using Lavu a wonderful experience.

Pros

The best thing about Lavu is the inventory and pricing down to the ingredients.

Cons

Lavu still needs more available features and be more open to customizing.

Alternatives considered

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing Lavu

We chose Lavu over the others because of Lavu's OPEN API and Inventory down to the ingredient.

Review Source

Response from Lavu

January 24, 2024

Hi Demetrius, Thank you for sharing your experience with Lavu. We are glad to hear that your overall experience has been great. We appreciate the feedback of wanting more features. Our software is constantly being updated and we love to take our customer feedback into consideration!

AH

Anita H.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Aunt B's Snacks "

May 3, 2024

5.0

Pros

Customer service,and always answers the phone

Cons

Calling and sending text message for upkeep

Review Source

JK

Justin K.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "The best thing for my business "

January 11, 2023

5.0

I will be a lifelong customer

Pros

It really made it easy for employee to learn

Cons

Nothing yet, it is great and can’t wait to use it every day

Alternatives considered

[iPOS](https://www.capterra.com/p/232040/iPOS/)

Reason for choosing Lavu

They had the best customer service reviews

Review Source

Response from Lavu

February 27, 2023

Hi Justin, Thank you so much for the feedback. We really appreciate it!

VR

Verified Reviewer  
Restaurant Owner  
Food & Beverages  
Used the software for: 2+ years

### "Small restaurant using Lavu"

February 16, 2022

3.0

Pros

Keeps sales history organized and easy to find. ex: Sales reports by days/months/years.

Cons

Software can be slow and buggy at times. Will stop working during rush hour/high use.

Review Source

Response from Lavu

February 22, 2022

Hi! Thank you for your feedback! We greatly appreciate it and are always looking to improve in the most important areas.

SL

Samson L.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Customer service "

May 14, 2022

4.0

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Pros

\[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Cons

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Review Source

Response from Lavu

May 17, 2022

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

CM

Christie M.  
Director of Operations  
Food & Beverages  
Used the software for: 2+ years

### "Easy To Use "

May 13, 2022

5.0

Pros

How easy it is to use and the actions on the back office for tracking pretty much anything you want to see on a business aspect side.

Cons

Bad times on systems down. Either glitches or updates during the peak times. However, it’s not that frequent that it happens. Usually, they fix it fairly quick.

Review Source

Response from Lavu

May 16, 2022

Hi Christie! First off, we want to thank you for being a Lavu customer for so long - we really appreciate it! We are glad that you find Lavu easy to use and track reporting. We are constantly working to make the product as perfect as possible for all users.

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