# Page 6 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Lavu

## Showing most helpful reviews

Showing 126-150 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AN

Armond N.  
Restaurant owner  
Restaurants  
Used the software for: 6-12 months

### "The worst cuatomer service "

January 7, 2020

1.0

Very very bad.

Pros

Always someone answer it in india They always take the notes of problem and promiss someo e will call you. Nobody ever calls

Cons

I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation. The worst pos company. Do not buy this junk

Review Source

Response from Lavu

January 8, 2020

Armond, we are very sorry to hear about the issues you are having. We strive to have the best customer service and provide a great experience for all of our users. Please reach out to our support team at at 855-528-8457 and one of our team members will be glad to help you out with any issues that you are having.

CD

Colleen D.  
owner  
Restaurants  
Used the software for: 2+ years

### "Alaska Businesses Beware"

June 16, 2019

1.0

Feeling frustrated and unheard

Pros

I like the iPads to send tickets to the cook and track sales

Cons

After two years of using the POS system, they still have not corrected the payroll setting s for OT as per Alaska Law. It has been reported over and over again for 2 years, yet we continue to receive automated msgs that they are working to resolve the issue. If you own a business in Alaska, I can guarantee that you are paying too much in OT . If you are an Alaskan owner relying on a manager to trust your payroll settings you had better check this yourself.

Review Source

Response from Lavu

June 27, 2019

Thank you for your review. We appreciate the feedback and we're sorry to hear that you're experiencing frustration. Your review has been shared with our product team to make sure they are aware of the ongoing issue. We value you as a customer and will do our best to resolve the problem. The Lavu Team.

BM

Brian M.  
Agent  
Financial Services  
Used the software for: Less than 6 months

### "Great restaurant management platform "

August 4, 2023

5.0

I seek to help locally owned businesses implement the same level of service as a bigger franchise

Pros

It's poised to enable any sized restaurant to implement modern growth, table side ordering, time clocks for employees, online ordering and quick serve options are easily implemented when you have Lavu as the foundation.

Cons

Quite happy to represent Lavu and I'm completely sold on the system and their support.

Reason for choosing Lavu

Best set of features and more affordable, great support

Review Source

Response from Lavu

August 8, 2023

Hi Brian, thank you for sharing your experience. We are so glad to hear that you are happy!

JM

Judy M.  
Restaurant Supervisor  
Restaurants  
Used the software for: 2+ years

### "The Best POS System"

September 6, 2019

5.0

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Pros

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Cons

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Review Source

Response from Lavu

July 11, 2022

Hi Judy, thank you for your feedback! We love hearing how great Lavu is working for our customers! We're glad you like it.

BL

Brian L.  
Service Rep  
Financial Services  
Used the software for: 2+ years

### "Owner"

March 15, 2022

5.0

I will keep selling it

Pros

Simplicity of use for merchants and staff. Well thought out and simple to manage the system

Cons

Offline payments not available. Would like to see a per device add on option rather then in bulk

Review Source

Response from Lavu

March 16, 2022

Hey Brian, thank you for letting us know how much you like Lavu! We appreciate your business!

SP

Sean P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Great solution....as long as you never plan on leaving!"

May 5, 2021

1.0

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card. No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing. Do yourself a favor pick something else. We moved to Square for everything!

Pros

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Cons

Light to non-existent integration to Square for credit card processing.

Review Source

Response from Lavu

July 7, 2022

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

EA

Edward A.  
General Manager Nosara  
Hospitality  
Used the software for: 2+ years

### "Nothing "

March 16, 2022

5.0

I’m working with Lavu for the past 1,5year and is very good system

Pros

All is working well, create product and get all report is easy

Cons

All is Ok, I thing can be more analogy..

Review Source

Response from Lavu

March 21, 2022

Hi Edward, thank you for your feedback! We're happy you are satisfied with Lavu. Our team is always happy to help!

NS

Nazir S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Lavu system is a great system"

February 11, 2022

5.0

Pros

Ease of use and kost important the customer service especially the tech support. His was \[SENSITIVE CONTENT\] but in the past I had great experience with \[SENSITIVE CONTENT\] and many others

Cons

None the software is really good and I recommend it

Review Source

Response from Lavu

February 22, 2022

Hi Nazir! Thank you so much for being a loyal Lavu customer and letting us know about your experience~

MP

Mark P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Using Lavu for our Cafe and RV Park"

May 27, 2022

5.0

Being able to add and edit sales items is useful. We also use it to track employee hours.

Pros

The nice thing is that it can track all our individual sales from the cafe and the RV park.

Cons

I haven't really found anything I don't like.

Reason for choosing Lavu

It came with the business we purchased and have been happy with it since.

Review Source

Response from Lavu

May 31, 2022

Hi Mark! First off, thank you for being a loyal customer. We truly appreciate it! We're happy that Lavu meets all your needs.

GV

Gonzalo V.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Casa Mex "

February 15, 2022

4.0

Pros

Send orders From table, and being able to not use a paper printer we use a kitchen display really helpful

Cons

When there’s a big table with several tickets how to put everything in one ticket and send it

Review Source

Response from Lavu

February 22, 2022

Hi Gonzalo, thank you for reaching out with your feedback! We really appreciate it! If your servers need help combining tickets - please reach out to customer service and we are happy to help!

SB

Stephanie B.  
Chaos coordinator  
Food & Beverages  
Used the software for: Less than 6 months

### "My review for the lavu pos"

March 12, 2024

4.0

It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue

Pros

Its customizable and makes it so that it can be easily trained upon

Cons

It requires internet access for its use and wont.print a receipt if you are disconected

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

Cost and costumer service were the 2 biggest factors

Review Source

Response from Lavu

March 14, 2024

Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.

DS

Deanna S.  
Owner  
Wine and Spirits  
Used the software for: 2+ years

### "requested"

July 14, 2022

4.0

Pros

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Cons

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Review Source

Response from Lavu

July 15, 2022

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

MS

Michael S.  
Food & Beverage Front Of House Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great inventory and POS software"

November 11, 2019

5.0

Great inventory and POS software. Ease of use and easy to teach employees to use.

Pros

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Cons

Have to manually bath credit cards at end of day.

Reason for choosing Lavu

Ability to have multiple locations and to see what stock levels each location has.

Switched from

[ERPLY](https://www.capterra.com/p/112148/ERPLY/)

Needed a printer for the kitchen and ERPLY doesn't offer that.

Review Source

Response from Lavu

July 7, 2022

Hi Michael, thanks so much for your review! We're very happy that Lavu helped your multiple locations streamline operations. We appreciate your business!

AP

Agostino P.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "My Pos Lavu"

February 10, 2022

5.0

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

Pros

I love the ease of use and customization

Cons

Just common glitches that happen from time to time

Review Source

Response from Lavu

February 11, 2022

Hi Agostino, thank you for being a loyal Lavu customer for over a decade! That's amazing to hear! We appreciate your business and do not hesitate to reach out with any issues.

RG

Rusty G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Printers"

August 14, 2022

5.0

Pleasant

Pros

Customer Service is outstanding. They are available 24 hrs a day.

Cons

P-MIX REPORTS and it is sometimes hard to hear and understand the agents.

Review Source

Response from Lavu

August 22, 2022

Hi Rusty, Thank you so much for your feedback! We really appreciate your business and are glad to hear Lavu is working so well for you.

AC

Alex C.  
Technical Expert  
Food & Beverages  
Used the software for: Less than 6 months

### "LAVU POS IPAD "

March 8, 2024

5.0

It was hard to manage schedules between all parties.

Pros

Ease of setup and on the fly changes made it a preferred candidate for the business.

Cons

Features being locked out until advised by setup team.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Owner Decision to change the Point of sale method.

Review Source

Response from Lavu

March 14, 2024

Hi Alex, thank you for sharing your experience with Lavu! Please reach out to our 24/7 support team if you ever need anything.

MV

Mags V.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Setup time "

July 11, 2023

5.0

Good

Pros

Quick help with customer support but my main contact always forgot I had a three hour time difference

Cons

The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant

Reason for choosing Lavu

It wa salready there

Review Source

Response from Lavu

July 12, 2023

Hi Mags, thank you for sharing your experience with Lavu! We are glad to hear that overall you are happy. We appreciate the feedback and will use it to continuously improve. Thanks, again!

JM

Jacob M.  
president  
Hospitality  
Used the software for: 2+ years

### "opinion "

March 22, 2022

3.0

chashier

Pros

easy usage . quick login and reporting . New ways of visuall reports are not to my taste

Cons

ipad based pos of sales and easy usage that waht I needed

Reason for choosing Lavu

no

Review Source

Response from Lavu

March 23, 2022

Hi Jacob, thank you for your feedback! We are always striving to make Lavu the perfect product for everyone - across all categories!

MM

Mark M.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Happy Customer!"

March 7, 2022

5.0

Pros

I like the ease of which the system is set up, its very user friendly. Even for people who struggle with this new technology.

Cons

I kind of liked the old set up, it was less complicated. The new updated version is good, but it makes you have to add unnecessary steps. Which sometimes adds to unneeded stress, especially when its busy.

Review Source

Response from Lavu

March 14, 2022

Hi Mark, thanks for letting us know how satisfied you are with Lavu! We are always looking for feedback so it's great to hear how happy you are!

DC

Dennis C.  
Owner  
  
Used the software for:

### "Saves us time and money, works great for us!"

September 28, 2015

5.0

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system. Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus. The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out. The Lavu POS software has worked great for us and I highly recommend it.

Review Source

Response from Lavu

July 11, 2022

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

CVP

Chintada Venkata P.  
Restaurant Manager  
Restaurants  
Used the software for: Less than 6 months

### "Great Support From \[sensitive content hidden\]"

July 12, 2023

5.0

Great and felt awesome just because of \[sensitive content hidden\]

Pros

Its really great to get service from \[sensitive content hidden\] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Cons

I dont have any issues and i dont feel yet maybe because of \[sensitive content hidden\] support towards us

Review Source

Response from Lavu

July 17, 2023

Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.

SG

Suzy G.  
Waitress  
Restaurants  
Used the software for: 2+ years

### "Lead waitress "

February 13, 2023

4.0

Good

Pros

Being able to customize according to need

Cons

Waiting for reach customer service. Hold times.

Review Source

Response from Lavu

April 10, 2023

Hi Suzy - thank you so much for your review! It's great to hear from servers firsthand, and we hope Lavu has made your job easier.

AA

Antony A.  
President  
Restaurants  
Used the software for: 2+ years

### "Lavu Review BFW"

June 23, 2022

4.0

Pros

LTG - has bugs but best feature. Needs tweaking and bug fixes

Cons

REPORTING. Confusing and not robust. The

Review Source

Response from Lavu

June 24, 2022

Hi Antony, thank you for your feedback! We really appreciate knowing what works and what doesn't work for our customers, so we can constantly improve the product.

SD

SEAN D.  
Bar Manager  
Restaurants  
Used the software for: 6-12 months

### "As good as any "Industry Standard""

February 22, 2019

4.0

We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.

Pros

Better price point Very intuitive and easy to pick up user-interface Speedy screen operations, no waiting for screens to load If you have experience with other POS systems this one will be very easy to get started with Great team behind it Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

Cons

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Review Source

Response from Lavu

July 11, 2022

Hi Sean, Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions. The Lavu Team

RS

Russ S.  
owner  
Restaurants  
Used the software for: 2+ years

### "upgrade features"

March 28, 2023

4.0

Pros

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Cons

Occcassional lapses in service due to technology glitches

Review Source

Response from Lavu

April 10, 2023

Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.

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