# Page 7 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Lavu

## Showing most helpful reviews

Showing 151-175 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RO

Rose O.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Great staffing support "

April 23, 2022

4.0

Great

Pros

Easy to use … support easy to guide us through

Cons

Few issues with printer just always having to reset

Review Source

Response from Lavu

April 28, 2022

Hi Rose! Thanks for letting us know how much you enjoy using Lavu! We appreciate the feedback and we are always here to help.

SS

Scott S.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great customer service"

August 22, 2022

5.0

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS.

Pros

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Cons

Price point - it can be more pricey than expected.

Review Source

Response from Lavu

August 23, 2022

Hi Scott, Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!

MW

MingYu W.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Lavu POS"

March 29, 2022

5.0

Pros

Easy to use, great technical support & timing response

Cons

Fees add up: terminal fee, gateway fee, etc.

Review Source

Response from Lavu

March 31, 2022

Hi MingYu, thank you for your feedback! We greatly appreciate your business.

AA

Ashley A.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Help with Gift Cards"

February 23, 2022

4.0

Ver nice

Pros

Has a lot of options. Good options of payment. Good Customer Service, \[ Sensitive Content \] was very helpful today. I sent and email in 4 days ago, but when i called today he got me sorted right away.

Cons

Would be nice if there was online purchasing options for our customers.

Reason for choosing Lavu

Seams easy and efficient

Review Source

Response from Lavu

February 28, 2022

Hi Ashley, thank you for your feedback! We're happy that you're satisfied with both the product and our customer support team! We are always here to help.

LH

Lisa H.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "New user"

April 8, 2023

4.0

Pros

Product is very user friendly on the front end.

Cons

The back end is difficult to use. Have to figure out how to add things to current and new menu items.

Review Source

Response from Lavu

April 12, 2023

Hi Lisa, thanks so much for your feedback! We are always working on improving our back end to be as user friendly as possible.

SA

Scott A.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Easy to Use"

February 28, 2022

5.0

Never had an issue

Pros

Ease of use and customer support. Also, the price was perfect for us.

Cons

Customer service was difficult to contact a few months after Covid in 2020. And our card swiper broke 4 times in 2 years and was difficult to get another one quickly.

Reason for choosing Lavu

Cost

Review Source

Response from Lavu

March 4, 2022

Hi Scott, thanks for your feedback! We're happy that customer support was able to get you guys back on track!

RH

Russell H.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Online all inclusive restaurant POS"

June 15, 2017

4.0

There is an open ended API for other application integration, but we are not savvy enough to do this ourselves. It would be great if there were more companies and different aspects of integration on the back end for more high end analytics and functionality. (IE: Quickbooks, Simple Order, Etc.).

Pros

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Cons

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

Review Source

Response from Lavu

July 11, 2022

Hi Russell, thank you for your feedback. We really appreciate hearing how much Lavu is working for your restaurant. Please do not hesitate to reach out if you need anything.

SP

Simone P.  
President  
Food & Beverages  
Used the software for: 2+ years

### "Lavu Software"

February 17, 2022

5.0

Lavu is a simple tool, easy to use and to train people. There are so many functions I have not used yet but plan to in the future.

Pros

Ease of use. Powerful functions for the business.

Cons

Have not found anything yet that I don’t like.

Review Source

Response from Lavu

February 22, 2022

Hi Simone, thank you for your feedback! We're happy that Lavu is a great tool for you!

JC

John C.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Lavu"

April 23, 2022

3.0

Tracking sales, payroll etc. very easy

Pros

I've had lavu for 15 years. It was great in the beginning easy to use, reasonably priced. Best of its kind.

Cons

Has become more complicated. Increased price. Ability to use multiple devices taken away. Crashes too often

Review Source

Response from Lavu

April 28, 2022

Hi John, thank you for your feedback, and your loyalty of 15 years! We are constantly trying to make improvements so that we can be the best of our kind, and we appreciate your patience while we make those improvements.

eN

enung N.  
owner  
  
Used the software for: 6-12 months

### "fraud by billing request or shutdown lavu"

September 4, 2017

5.0

Pros

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

Cons

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

Review Source

Response from Lavu

July 11, 2022

Hi Enung, thanks for your feedback! We really appreciate it. We're sorry that you had some billing difficulties with Lavu, and we would love to hear more details. Please reach out to us at (855) 767-5288.

sJ

sam J.  
owner  
Hospitality  
Used the software for: 2+ years

### "Lavu review"

April 26, 2022

4.0

very fun to see the company develop over the years. Almost all my experiences have been good with Lavu.

Pros

first POS that works on iPad. easy to use with nice graphical interface

Cons

no integrated electronic payment system in Canada

Reason for choosing Lavu

works with iPads when no other pos did

Review Source

Response from Lavu

May 2, 2022

Hi Sam, thanks for your feedback! We love that you find Lavu easy to use. We're happy to have you as a customer!

TK

Tammy K.  
owner  
Food & Beverages  
Used the software for: I used a free trial

### "Wonderful Team.."

October 23, 2023

5.0

nothing right now everything was great..

Pros

I am just starting in the Food Truck world and need a workable system but I work a full time job so I get home late and \[sensitive content hidden\] was able to work it out for training to happen after work and everyone was so nice and so helpful!!

Cons

on my go live i had problems with my hotspot but that is the only thing and you can't help with that..

Reason for choosing Lavu

another food truck gave me your information

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

no service time and training on there system and too much money being taking out..

Review Source

Response from Lavu

October 25, 2023

Hi Tammy, thank you for sharing. We are committed to ensuring that all customers get the best experience possible and we appreciate your feedback and are glad to hear that this has been your experience! Please don't hesitate to let us know if there's anything else we can do for you. Thank you again for being a loyal customer!

Taylor R.  
Head Hostess and Admin  
Food & Beverages  
Used the software for: 1-2 years

### "Best Restaurant Software Yet"

November 4, 2018

5.0

Pros

\-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in

Cons

\-Hard signing process, customers complained

Review Source

Response from Lavu

July 11, 2022

Hi Taylor, thanks for your feedback! We love to hear directly from our customers, and figure out what can be improved and what is already working well!

RG

Robert G.  
operating member  
Restaurants  
Used the software for: Less than 6 months

### "Lavu pos for new restaurant"

June 12, 2023

5.0

Pros

ease of use and training for employees and tracking labor and inventory

Cons

understanding some support personnel broken English when calling for help

Review Source

Response from Lavu

June 15, 2023

Hi Robert! Thank you for taking the time to share your experience with Lavu. We are so glad that you made the switch and are having an enjoyable experience.

CW

Chantique W.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "Lavu"

April 1, 2022

5.0

Pros

Very user friendly and the support is awesome

Cons

Could have reservations abilities so that it can be a complete system

Review Source

Response from Lavu

April 11, 2022

Hi Chantique, thank you for your feedback! We thank you for being a loyal customer, and our support team is always here to help!

DM

Dana M.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Great, when it works (which is seldom does anymore)"

October 26, 2019

2.0

Pros

Ease of use, flexibility, competitive pricing.

Cons

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Reason for choosing Lavu

Ease of use and perceived reliability and decent pricing

Review Source

Response from Lavu

July 11, 2022

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

HB

Heather B.  
Owner/manager  
Restaurants  
Used the software for: 2+ years

### "A good system but customer support is most often disappointing"

January 5, 2018

4.0

Pros

Ease of use Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Cons

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

Review Source

Response from Lavu

July 11, 2022

Hi Heather, thanks for leaving us feedback. It's great to hear that Lavu is easy to use for your staff. We are constantly working to improve both the product and our customer support, which is now 24/7.

MP

Myriel P.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Excellent "

March 2, 2022

5.0

Pros

Easy to use and very good customer service

Cons

I didn’t really dislike anything about the software

Review Source

Response from Lavu

March 4, 2022

Hi Myriel, thank you for your feedback! We love that you love Lavu! We're excited to continue helping your business grow!

LR

Latasha R.  
Co-owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Love the experience"

March 15, 2023

5.0

Not having to look around for prices. They are already there.

Pros

My employees don't have to do anything but press the name of the item that they are searching for. It cuts alot of time. Anyone can use it!!

Cons

There is nothing that I like least. Everything is great as of now.

Review Source

Response from Lavu

April 10, 2023

Hi Latasha - thank you for the review! It's great to hear that our global search feature is working so well for your team!

LP

Lauren P.  
Director of Operations  
Restaurants  
Used the software for: 1-2 years

### "Constant Interruptions"

October 29, 2019

2.0

I enjoy the reports and the admin website.

Pros

The software is very easy to use and the reporting system is great.

Cons

We have constant interruptions including but not limited to: data parse errors with the credit card processing company, iPads going down, the admin website going down, drawers locking up and printers going offline, etc. The customer service is mediocre when you can actually reach someone. Don't bother calling in for help, they don't answer the phone.

Review Source

Response from Lavu

July 7, 2022

Hi Lauren, we're glad to hear Lavu's reporting was helpful to your business. We are sorry to hear that you experienced some technical and customer support issues with us. Please reach out if you have any questions.

RS

Rick S.  
COO  
Restaurants  
Used the software for: 1-2 years

### "Don't buy this product if you want to use it on a Friday or Saturday night"

July 19, 2019

2.0

They have a bandwidth issue that has been going on for six months. Every Friday night it crashes at least once. Anytime it gets busy they are guaranteed to have cloud issues. Nice product but it is more than useless at this time. It is a business killer!

Pros

Ease of use, I like the look and feel when it works. We have 15 iPad's or tablets.

Cons

It is constantly crashing during our busiest times.

Review Source

Response from Lavu

August 14, 2019

Rick, thank you for the review, we appreciate it. We are aware of the performance issues and have been working diligently to strengthen our platform. Our latest release addresses these pain points and offline mode is coming out later this month. We are confident you will be happy with the changes we've made and look forward to earning back your trust.

JC

Joe C.  
Owner  
  
Used the software for: 2+ years

### "Great system, could use a few more basic features that many other systems use."

March 1, 2018

4.0

Pros

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Cons

Need some better basic features: -Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants. -Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

Review Source

Response from Lavu

July 11, 2022

Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.

JV

Julie V.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Worst customer service "

October 26, 2017

1.0

Do not even bother!

Pros

Easy to adjust and change things. Ability to access tabs on cell phone. Nothing else to say...

Cons

Raised their service fee twice in several years. Lots of glitches over the years. Sales team always available but always have to leave message for billing and customer support.

Review Source

Response from Lavu

July 11, 2022

Hi Julie, we're sorry that your experience with Lavu was less than optimal. We are constantly making strides towards a perfect experience for our customers, including with our 24/7 support team.

GD

Gordon D.  
IT Tech  
Hospitality  
Used the software for: 2+ years

### "Support for the win!"

August 21, 2022

5.0

Pros

Support is great. Ability to name devices according to function.

Cons

Ability to reset the POS from the control would be helpful

Review Source

Response from Lavu

August 29, 2022

Hi Gordon, we love to hear how well Lavu is working for your business, and how great our support team has been. Please reach out if you need anything!

PV

Philip V.  
President  
Restaurants  
Used the software for: Less than 6 months

### "New User Review"

March 3, 2022

5.0

Overall, we have great support. all specialists are knowledgeable and helpful to resolve any issues, questions or concerns that come up.

Pros

Ease of use is important to a beginner in the field.

Cons

Backend layout is a bit clunky, too many drop down and making groups and stuff is a bit of a pain. Also when saving sometimes it seems to not save.

Alternatives considered

[Linga rOS System](https://www.capterra.com/p/153214/Linga-ros/)

Reason for choosing Lavu

Easier platform that Linga and pricing was better. also online ordering w/doordash integration with lavu was a must and they offered it but with much higher fees.

Review Source

Response from Lavu

March 4, 2022

Hey Philip, thank you for your feedback! We're happy that you are satisfied with Lavu and our customer support team!

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