# Page 8 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

[View alternatives](https://www.capterra.com/p/118828/Lavu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Lavu

## Showing most helpful reviews

Showing 176-200 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Jeffrey D.  
GM  
Food & Beverages  
Used the software for: 2+ years

### "Thank You Lavu"

June 17, 2016

5.0

To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...

Review Source

Response from Lavu

July 11, 2022

Hi Jeffrey, thank you so much for being a loyal Lavu customer! We appreciate your business, and we are happy that we could update and improve some features that your business needed specifically.

JM

Juan M.  
Business owner  
Restaurants  
Used the software for: 6-12 months

### "Lavu is Awesome "

March 25, 2022

5.0

Pros

How much information it gives you on your day to day sales.

Cons

How hard it is to create inventory and use the inventory feature

Review Source

Response from Lavu

March 30, 2022

Hi Juan! We're really happy you love Lavu! We're always here to answer any questions about our product that you might have.

SP

Steven P.  
  
Food & Beverages  
Used the software for: 2+ years

### "Nice Job Lavu"

July 19, 2016

5.0

I have a pretty big place, with a long wine and cocktail list, but this handled all of our menu, and getting running was fast with one of the distributors we found in our area. We switched from an older POS after our contract ran out, and this seemed like the new, efficient thing to try out. It was a quick install, and way less than what I paid before. I miss some of the inventory ordering and employee scheduling my old system had, but this makes up for it in other ways. My servers picked it up right away, almost no training needed

Review Source

Response from Lavu

July 11, 2022

Hi Steven, thank you for your review! We love to hear that Lavu has worked so well for your restaurant. We're especially happy that Lavu was a better pricing point with more customizable features than your previous POS.

JG

Joaquin G.  
Office Manager  
Restaurants  
Used the software for: 1-2 years

### "Lavu POS"

March 23, 2022

4.0

Overall solid 8.

Pros

Good data collection, can pull various reports easily.

Cons

A few key functions made it hard for our front end.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Lavu

I don't know.

Review Source

Response from Lavu

March 25, 2022

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

JB

Jeff B.  
Project Coordinator  
Restaurants  
Used the software for: 2+ years

### "Lavu Excels \*\*\*\*\*"

February 10, 2022

5.0

Customer Service has been exceptional. \[SENSITIVE CONTENT\] has gone above and beyond to ensure that our systems are operating with peak performance.

Pros

Ease of use for our employees. Modifications to menu, managing employee information, schedules, tips, etc., can be completed easily.

Cons

We have no complaints. Any issues that we have had, has been quickly resolved by \[SENSITIVE CONTENT\]

Review Source

Response from Lavu

February 11, 2022

Hi Jeff, Thanks for letting us know how helpful Hank has been! We look forward to continuing to help your business.

TA

TJ A.  
owner  
Restaurants  
Used the software for: 2+ years

### "Worst customer service and up time"

October 29, 2019

1.0

I deal with approx. 45 vendors for my business. Lavu is by far the worst one when it comes to customer service and issue resolution. I will never recommend this app.

Pros

Pros: Nothing worst writing about. Always been a problem

Cons

Cons: Customer support and the amount of time the system is down.

Review Source

Response from Lavu

July 7, 2022

Hi TJ, we're sorry to hear your experience with Lavu was less than optimal. Please reach out if there is a way we can make this right.

FA

Fabian A.  
IT Admin  
Hospitality  
Used the software for: 6-12 months

### "Lavu Support "

March 15, 2022

5.0

Pros

Easy to use, friendly, inventory system complete and also menu

Cons

Configuration, Sometimes regarding the network we had some issues

Review Source

Response from Lavu

March 16, 2022

Hi Fabian, we love that you find Lavu easy to use and we thank you for your continued business. We are always here to help if you need anything!

MJ

Megan J.  
Administrative Assistant  
Restaurants  
Used the software for: 2+ years

### "MenuDrive Survey 3.30.22"

March 30, 2022

3.0

Pros

It offers Digital Dining customers an option to have online ordering

Cons

It is very expensive and the customers sometimes have difficulty editing the software

Review Source

Response from Lavu

March 31, 2022

Hi Megan, thank you for your feedback! We appreciate your business and are constantly working on every aspect of our product to perfect ease of use.

AD

Appu D.  
Responsible for process optimization  
Hospitality  
Used the software for: 6-12 months

### "Great support platform"

July 20, 2022

4.0

Pros

I think it is intuitive software concerning the user, mainly because of its ability to be customized depending on the team's needs. Above all because of the human support, especially \[SENSITIVE CONTENT\] for his infinite openness, trust, and kindness.

Cons

I believe that the process of implementing electronic invoices is the least agile

Review Source

Response from Lavu

July 25, 2022

Hi Appu, thanks so much for reaching out and letting us know what you think of Lavu! It's great to hear that Lavu has been able to help your restaurant, and customer service is always there for you when you need it.

SM

Susan M.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "I used this software for a few years"

July 24, 2020

1.0

The non-support from this company is ridiculous

Pros

I did NOT like anything about this software

Cons

This was slow, confusing, the updates were not well telegraphed, I always felt like a "test subject"

Review Source

Response from Lavu

July 7, 2022

Hi Susan, thanks for your review. We're sorry that your experience with Lavu was not optimal, and we are sad to see you go. Please reach out if there is anything we can help with.

JG

Julio G.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Inspiration Kitchens"

August 4, 2022

5.0

Pros

Its really easy to work with. Customer service has always been easy to get a hold of.

Cons

Not having additional training available outside of what's online.

Review Source

Response from Lavu

August 9, 2022

Hi Julio, thank you so much for your feedback! We are so grateful to have you as a Lavu customer.

AG

Adrienne G.  
manager  
Restaurants  
Used the software for: 2+ years

### "Lavu printer set-up"

January 19, 2023

4.0

great

Pros

good customer service, good printers, ease of modifiers

Cons

needs to be faster on the input, takes awhile to get orders plugged in

Review Source

Response from Lavu

February 27, 2023

Hi Adrienne, thank you for taking the time to give us some feedback. We appreciate your business and loyalty!

JD

John D.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "VERY BAD COMPANY!!!"

November 29, 2018

1.0

Their technology group is so unequipped to do the most simple tasks. They do not follow up on cannot complete a task and the system is unreliable.

Pros

NONE, There is absolutely nothing to say. I can only put a negative review of this company and my company has suffered from their negligence.

Cons

I could write a book on how bad this system and management is and how they do not care about there customers. Support team and the CEO are scammers and just unethical. This company has cost me tens of hundreds of thousands of dollars and thousands of man-hours. Please avoid!

Review Source

Response from Lavu

July 11, 2022

Hi John, we're sorry that your experience with Lavu was less than optimal. Please reach out to our support team if you have any additional issues you would like to address.

LG

Laura G.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Trying to perfect out menu on POS"

May 10, 2023

5.0

Learning

Pros

Support team is polite and patient. Responsive too!

Cons

Credit card reader doesn’t work well and switching to new one.

Reason for choosing Lavu

Cost

Review Source

Response from Lavu

May 12, 2023

Hi Laura, thank you so much for the feedback! We appreciate you taking the time to let us know about your experience with our product. We're glad to hear that you have had a great experience with our support team. Thanks for being a Lavu customer!

BC

Bobbie C.  
owner  
Restaurants  
Used the software for: 2+ years

### "Lavu"

August 11, 2022

4.0

Pros

I like i can make my own buttons and prices

Cons

none that i can think of right as of this moment

Review Source

Response from Lavu

August 17, 2022

Hi Bobbie, thank you for your feedback! We really appreciate hearing from our customers and we are glad to hear how much you like Lavu!

KC

Kurt C.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Great Support"

March 21, 2022

5.0

Pros

Easy Menu update, customer support are kind and helpful

Cons

They should fix the glitches which occurs very frequently.

Review Source

Response from Lavu

March 22, 2022

Hi Kurt, thank you for your feedback! We're happy that Lavu's features are helping your restaurant run!

AP

Andrew P.  
Help desk tech  
Entertainment  
Used the software for: 6-12 months

### "Great software"

August 27, 2022

5.0

Pros

Lavu is a great program that works very well. Sometimes it can a bit confusing figuring out how to do some things such as voids or splitting a tab however Lavu has great guides and your support team is very knowledgeable and extremely helpful

Cons

can be confusing to do some tasks but overall it is a great program

Review Source

Response from Lavu

September 8, 2022

Hi Andrew, thank you so much for your feedback! We're really glad to hear that Lavu has been easy to use and that our support team is always helpful! Please reach out if you need anything!

KB

Karla B.  
F&B Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Lavu"

March 15, 2022

4.0

Pros

It's easy to use and easy to organize for a faster service.

Cons

We didn't do the inventories there and it frequently went crazy so I had to contact thesupport team several times

Review Source

Response from Lavu

March 16, 2022

Hi Karla, thanks for the feedback! We're glad you're happy with Lavu and we appreciate your continued support.

BD

Brett D.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Support "

March 20, 2022

5.0

Pros

Easy to use, options are not that much complicated

Cons

Network issues, all connected correctly but doesn’t respond

Review Source

Response from Lavu

March 23, 2022

Hi Brett! Thanks for your feedback on Lavu! We are so happy you find our product easy to use.

JD

Jackie D.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Awesome "

April 1, 2022

5.0

Pros

User friendly Pos software and easy to use

Cons

Small glitches annoy us sometimes but still is manageable

Review Source

Response from Lavu

April 11, 2022

Hi Jackie, thank you for your feedback! We are always here to help you with any issue you may have!

KD

Kevin D.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Excellent POS System"

June 15, 2016

5.0

Bought the system for my pub about three years ago and I'm glad I did. Lavu has helped my staff open/close tabs much quicker than before I bought the system. I'm making more money and I can say that part of the reason is due to Lavu. Excellent POS system.

Pros

Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Cons

Lags every once in a while.

Review Source

Response from Lavu

July 11, 2022

Hi Kevin, thank you so much for your feedback! We are very happy that Lavu has streamlined your restaurant operations, and made it easier to track your reporting. Please reach out if you need anything at (855) 767-5288.

RG

Ramazan G.  
Meditarrano  
Restaurants  
Used the software for: 6-12 months

### "Mediterrano"

July 22, 2022

5.0

Pros

Useful, easy, understandable, customer support

Cons

It was expensive til now. It was expensive til now.

Review Source

Response from Lavu

July 28, 2022

Hi Ramazan, thanks so much for the feedback! We really appreciate it! We're happy that Lavu has been helpful in streamlining your restaurant's operations.

MN

Michael N.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Owner"

January 18, 2023

5.0

Great

Pros

Easy to use efficient easy to train not expensive

Cons

Nothing everything is great love the support team

Review Source

Response from Lavu

February 27, 2023

Hi Michael, We appreciate the feedback! Thanks for being such a great customer.

EE

Emily E.  
Sales  
Hospitality  
Used the software for: 1-2 years

### "Great Lavu Support"

March 14, 2022

5.0

Pros

Easy of use. Both equipment and especially support (Thanks \[SENSITIVE CONTENT\])

Cons

hard to say, I don't have complaints at the moment.

Review Source

Response from Lavu

March 21, 2022

Hi Emily, we're so happy you love using Lavu! We are always here for anything you need.

HE

Henry E.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Great service "

November 15, 2022

5.0

Great

Pros

Tech support is extraordinary \[SENSITIVE CONTENT\] and the rest of the team are amazing

Cons

Some functionality at checkout with the cash/cash discount function

Alternatives considered

[Quantic POS](https://www.capterra.com/p/214766/Quantic/)

Reason for choosing Lavu

Yes

Review Source

Response from Lavu

November 30, 2022

Hi Henry, This is great to hear! We are so happy that Lavu is working out for you. Please do not hesitate to reach out if you have any questions or concerns.

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