# Page 9 | Lavu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Lavu the right Restaurant POS solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118828/Lavu/reviews

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Lavu

4.2 (257)

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Last updated March 13th, 2026

# Page 9 - Reviews of Lavu

## Showing most helpful reviews

Showing 201-225 of 257 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ER

Etosha R.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "My Review"

February 19, 2022

5.0

It's been good so far.

Pros

The fact that is was detailed and comprehensive in capturing alot of aspects of the restaurant

Cons

It doesn't show the exact amount you made when you login during the day. The dollar amount is always off by about $50.00 when you check the home screen. I have to use Chrome to login :(

Reason for choosing Lavu

It has more analytical reports

Review Source

Response from Lavu

February 22, 2022

Hi Etosha! Thank you for letting us know about your experience with Lavu - we will work on the issues you have come across to make it the best POS for all of our customers!

AD

Amber D.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Red Gap Brewing "

June 22, 2022

5.0

Great Customer Service,

Pros

Easy to use and navigate around and the ability to open a tab without keeping customers card

Cons

It's a little pricey but overall don't really have complaints

Reason for choosing Lavu

Credit Card Open Tab System

Review Source

Response from Lavu

June 23, 2022

Hi Amber, we're so glad that Lavu is easy to use and a great asset for Red Gap Brewing. We appreciate the feedback!

RM

Rebecca M.  
Owner  
  
Used the software for: 1-2 years

### "Jessica Schell is TREMENDOUSLY helpful and knowledgeable!"

December 1, 2017

4.0

Pros

Ease of use. New employees can figure things out quite easily. Integrates smoothly with Vantiv (Mercury) including their gift program.

Cons

Until just this week, I would have said that the inability to take EMV, Apple Pay, etc. through our current merchant processor was my biggest challenge. Thankfully for the support staff, I was able to purchase the equipment necessary and will be up and running with our new terminal and it's new features soon!

Review Source

Response from Lavu

July 11, 2022

Hi Rebecca, thanks for your feedback! We're really happy that customer support could help get you a new reader that meets your payment needs.

LS

Laura S.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "Lavu is easy to use and has fantastic customer service"

December 1, 2017

5.0

Pros

INTEGRATION with 3rd party delivery sites via Chowly (so no more manually inputting orders from seamless/ delivery.com/ eat24/ etc. into the POS system), easy to use, good quality hardware, fantastic customer service (anytime I call, the question gets solved the first time; customer service is friendly & very effective; always easily accessible), lots of amazing features (reports, inventory management, employee management) When I first contacted Lavu, we were only interested in switching POS systems for 1 reason: integration with 3rd party delivery sites. Lavu didn't have the Chowly integration at the time I first contacted them, but 2 weeks later, I got a call from my sales rep saying they were in the process of speaking/ partnering with Chowly. Lavu is a small company (compared to other POS system companies) and all employees work out of 1 building in Arizona. This is a major advantage to me. There is not a lot of red tape, they work closely together (if I have a question for someone in another department, my sales rep would literally walk over to them and ask) and things get done... FAST!

Cons

Nothing to do with Lavu - it's just that apple software (i.e. iPad) is more costly than using Android-based systems (i.e. tablets) but the iPad is MUCH more user friendly

Review Source

Response from Lavu

July 11, 2022

Hi Laura, thanks so much for your feedback! We are really happy to hear that Lavu has worked so well for you and your restaurant. Please reach out if you need anything!

EF

Enddia F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] did an amazing job"

December 18, 2023

5.0

Pros

How fast and easy it was to get set up and get my business processing payments

Cons

I currently do not have any cons at this point in time

Review Source

Response from Lavu

December 20, 2023

Thank you for taking the time to share your positive experience with Lavu. We're happy to hear that everything has gone well. If you ever need anything, please feel free to reach out to our team. Your feedback is valuable, and we appreciate your support!

CS

Chuck S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Great support"

July 29, 2022

4.0

Pros

Anytime we need assistance, the Lavu sport team is available.

Cons

Inventory control not great for a bar, when it thought we were out it wouldn’t ring up properly.

Review Source

Response from Lavu

August 1, 2022

Hi Chuck, thanks so much for the feedback! We love hearing from our customers, and we are really happy to hear that Lavu is working well for your business!

LM

Lori M.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "Lavu has been great for us!"

July 25, 2018

5.0

Financial Reports. Time cards/Payroll. Theft of employees. Tip tracking. Busy hours of operation. Training testimonials. All of this is helpful to us.

Pros

Customer service is fantastic! The best support out there, we really feel like they listen to us and are responsive when we need something.

Cons

Initial set up of the hardware was a little clunkier than I hoped. Software was way easier and then we were up and running.

Review Source

Response from Lavu

July 11, 2022

Hi Lori, thanks so much for your review, we really appreciate it! Please reach out if you need anything!

TJ

Thomas J.  
Owner  
  
Used the software for:

### "Lavu ... Not For U"

September 6, 2015

1.0

Pros: If you are running a simple quick serve model restaurant (or another retail business with perhaps one terminal) then the software is easy to program and the system will probably allow for simple modifications to fit your business. Additionally, the pricing is fairly competitive for a single license. Beyond that limited use I would strongly suggest looking for an alternative. We used the software for more than 2 years but are aggressively looking to replace. \*Literally dozens of server crashes... 100% preventable \*Unusable features (delivery, CRM, inventory) - for clarification all of these features are promoted and are in fact inside the package - however none of them did what we expected. None. \*Anytime there is a problem software support is very nice, and quick to point the finger at someone else (internet speeds, credit card processing, etc.) \*Promoted (not sure if they still do or not) that user devices were unlimited. ... turns out not to be true... if your user is processing sales (as in point of sale) then that device will require a paid license... \*Doesn't appear to be supporting new CC processing technology and no communication about if they will Overall a bust and in the three years we have been open it's the stand-out worst decision we've made.

Review Source

Response from Lavu

July 11, 2022

Hi Thomas, we are sorry that your experience with Lavu was less than optimal. Please reach out to our support team if you would like to discuss at (855) 767-5288.

pA

peter A.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Lavu review"

April 10, 2022

5.0

very good customer service

Pros

it's easy to use and run also it's live and front of you

Cons

none other than sometimes when internet is down you are dead fish in the water

Review Source

Response from Lavu

April 18, 2022

Hi Peter, thanks for the feedback! We are always here if you need help with anything.

KB

Ken B.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "I am a big fan!"

October 14, 2022

5.0

It has been extremely pleasant.

Pros

simplicity/intuitive. When I call the support team, they always answer quickly and are very helpfule

Cons

I find the menu design is a little tricky but I'm very new.

Reason for choosing Lavu

Tim McNamara

Review Source

Response from Lavu

October 20, 2022

Hi Ken, thank you so much for your feedback, we really appreciate it! We're glad to hear that you've been enjoying Lavu so far - and that Tim was the one who helped you switch over!

Rosaline L.  
Restaurant Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Detail"

September 2, 2020

3.0

Pros

Detailed report and you can clock in and clock out your employees

Cons

I think the flow of the layout can be improved.

Review Source

Response from Lavu

July 11, 2022

Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.

MM

Mark M.  
Senior Business Travel Sales Manager  
Hospitality  
Used the software for: I used a free trial

### "Great product. Great company."

August 13, 2022

5.0

Great experience. Great customer service.

Pros

Easy of use of product.I enjoy the report features.

Cons

I do not have any complaint about the product or company.

Review Source

Response from Lavu

August 17, 2022

Hi Mark, we appreciate your feedback! We love to hear directly from our customers, and we're glad that you are enjoying Lavu for your hospitality business. Please reach out if you have any questions!

MM

Mark M.  
OWNER  
Restaurants  
Used the software for: 6-12 months

### "Solid product with exceptional online support response time"

January 5, 2017

4.0

We have a small coffee house and cafe open for breakfast & lunch. LAVU system is perfect for our needs. Extremely easy to navigate for both service staff and back office. Handhelds are easy and super convenient for guests and servers. Minor issues with some of the hardware and wishing they had more easily customizable reports. But I will say that they have been very receptive about creating new reports.

Pros

Easy to navigate for both service staff & back office.

Cons

Reports are lacking.

Review Source

Response from Lavu

July 11, 2022

Hi Mark, thanks for your review! We are constantly improving our system, especially when it comes to reporting and analytics. We've made great strides to perfect Lavu over the past few years, and we are in a great place!

KM

Kyle M.  
Server  
Restaurants  
Used the software for: Less than 6 months

### "Easy to use, all the value for less cost."

August 13, 2022

5.0

Overall good product for the price. Easy to use and dependable.

Pros

User-friendly. Do not have to be an expert to use it.

Cons

Can be slow at times. Not worse than others, however.

Review Source

Response from Lavu

August 17, 2022

Hi Kyle, thank you for your review! We're excited to hear that Lavu is helping your restaurant run smoothly. If you have any questions, please reach out anytime!

JJ

Jet J.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "A value buy"

May 15, 2017

5.0

This product works very well for me and gives me a great value at the price point of the equipment.

Pros

It is very customizable. I'm a midsize family business and the cost really hits the sweet spot. The fact that they use apple only products forces me to pay a premium price for the hardware but I know that the equipment will retain its value. They always end up answering my questions even if it takes a while but I can make changes and check the numbers instantly.

Cons

This product does need to be used with a fast internet set up. My set up is 75/75 so it's quite fast. I have no problems with it working and can make changes anywhere but I'm tech savvy and I do suggest an additional purchase of a laptop if you do not have one to do in depth tracking and editing.

Review Source

Response from Lavu

July 11, 2022

Hi Jet, thank you for your feedback! We're glad to hear that Lavu is working so well for you and your staff. We hope that you are able to take advantage of how customizable our product is!

JK

Jason K.  
Assistant Manager  
Restaurants  
Used the software for: 1-2 years

### "Generally Satisfied, no Major Issues"

June 13, 2017

4.0

I like your service in general. No serious issues.

Pros

I like all the options that you see and change yourself on the backend from the internet. General usability is also pretty easy and straight forward.

Cons

Not many cons. Some functions like splitting checks seem to be a bit complicated for some of our waitresses. The more intricate features, which is to be suspected I suppose. We have also had some problems with customer service in the past, one person telling us it's the credit card merchant and them telling us to call you, very complicated and a pain in the ass. Your customer service reps need to know what they are talking about.

Review Source

Response from Lavu

July 11, 2022

Hi Jason, thanks for your review! We're happy that you and your staff find Lavu easy to use. Please reach out if you need anything!

DM

Daniel M.  
mananger  
Restaurants  
Used the software for: Less than 6 months

### "Great service"

July 2, 2022

5.0

Pros

everytime i call i always receice very good service

Cons

i like everything about it so far, I have only had it for 2 months but it works great

Review Source

Response from Lavu

July 6, 2022

Hi Daniel, thank you so much for the review! We're happy to have you as a new user!

JM

Josef M.  
Accountant/Consultant  
Restaurants  
Used the software for: 6-12 months

### "Easy POS without backup."

April 6, 2018

3.0

A simple system, but not for areas with semi frequent internet outages.

Pros

Lavu is a very cost effective and easy to setup POS system on the market. From a server interface it was clear and logical.

Cons

The biggest problem with this system is what happens when the WiFi goes down. It has trouble sending tickets and will not store credit card information for later processing.

Review Source

Response from Lavu

July 11, 2022

Hi Josef, thanks for your feedback! We appreciate it. We have been working very hard on our offline mode, and now it works better than ever.

JK

Jurij K.  
General Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "I had an overall excellent experience with Lavu, especially with Jessica Schell"

November 28, 2017

5.0

control over my business especially financial over view as to what we are doing and where the business is going.

Pros

Its easy to use, very user friendly and the good thing is you get a accustomed to the system really face. Definitely a software I would recommend to any start up business and big business that is in the food and beverage industry.

Cons

I was not happy so see that the printer options limit you to use only Epson. Not being able to get an Epson, I use a Bixolon, which is provided in the drop down menu but no options what so ever. Having had said that I am not able to add my logo on the receipts since i can´t configure this within the Lavu software I have no option as to leave the receipt without logo!!

Review Source

Response from Lavu

July 11, 2022

Hi Jurij, we appreciate the feedback! We love to hear how much Lavu has helped you run your restaurant, especially when it comes to reporting.

DK

Darab K.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great Company!"

March 18, 2022

5.0

Pros

The people that help are patient and understanding.

Cons

Might be a little confusing for some people at first.

Review Source

Response from Lavu

March 22, 2022

Hi Darab, thank you for your feedback! We love that Lavu is working so well for you.

HS

Hollis S.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Keep up the good work Lavu."

October 2, 2015

5.0

Pros

Lavu is a great POS system at an affordable price, systems like the one I have would have cost me double or triple of what I paid. Inventory, hourly sales, employee time, the list goes on and on of what it’s capable of doing Their team at Lavu are always improving on there operation system it almost seems monthly.

Cons

It would be nice if it were available on Android tablets.

Review Source

Response from Lavu

July 11, 2022

Hi Hollis, thanks for your feedback! We're very happy that you love Lavu! Thank you for being a loyal Lavu customer for multiple years.

BP

Ben P.  
Manager/Owner  
Restaurants  
Used the software for: 6-12 months

### "Terrible Customer Service and Support"

August 29, 2018

1.0

Pros

There is nothing positive I can say about this product. Lavu does not care about their clients just their bank account

Cons

There was no support as soon as they received our money. They promised everything and we received nothing. DO NOT CHOOSE LAVU YOU WILL BE DISAPPOINTED

Review Source

Response from Lavu

July 11, 2022

Hi Ben, we're sorry that you didn't have a great experience with Lavu and our team. We have been diligently working to improve our product and our customer service.

JC

John C.  
Owner  
  
Used the software for:

### "Overall Use of Lavu on and off line"

February 22, 2015

1.0

Like mention in the previous review by another fellow user, the lavu has it right. But just falling short of being a complete perfect product. Pros: Easy to use, work well with modifying and custom to my needs for a typical chines restaurant. Cons: When making changes, struggles to load and changes are very slow to execute. One of the major features which made me take this was the "OFFLINE" possibility. I found out this was a lot of hot air! Could only use one device to send when off line and I paid for a gold package which supposed to worked for all 10 device! Even that with only one device was a real pain just to send an order and half of the time the orders doesn't reach the intended KDS! Glitches are a constance pain to deal with too! Conclusion: Having used this since April 2014, I have been solving problems more then I have benefited for the better as what has been promised. Sad as this is a very good system but just as mentioned before, falling really really short.

Review Source

Response from Lavu

July 11, 2022

Hi John, thank you for your feedback. We're sorry that some of our features have fallen short of your expectations, but we have been working diligently to perfect our product over the years.

LJ

Lauren J.  
Server  
Restaurants  
Used the software for: Less than 6 months

### "Lavu very helpful with bistro service"

October 14, 2016

3.0

Our bistro started using Lavu before I arrived, and when I was training it was very helpful to be able to see pictures of dishes I was ringing in. While there are some printer issues sometimes, the interface is great (very straightforward). You can even send directions for delivery orders when taking an order over the phone!

Pros

The pictures are so handy for standard menu items. Obviously if we are running specials we don't have pictures of those items, but for those who are more visual this is very helpful. Also helps train new staff on what each plate looks like.

Cons

Sometimes there are a lot of connectivity issues, especially with multiple printers (kitchen/bar/etc.)

Review Source

Response from Lavu

July 11, 2022

Hi Lauren, it's great to hear that Lavu has worked so well for the bistro you work at. We love feedback from the servers that use our product on a regular basis.

PF

Patricia F.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Troubleshooting"

July 22, 2022

5.0

Lavu seems to be a stellar company.

Pros

Product works on iPad. Easy to install and use. have been users for greater than 5 years

Cons

I really can't think of any downsides. Great customer support and ease of use

Review Source

Response from Lavu

July 25, 2022

Hi Patricia, thanks so much for being a loyal Lavu customer! We truly appreciate your business, and we are very happy to hear Lavu has been working so well for you.

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