# AutoRaptor CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AutoRaptor CRM the right CRM solution for you? Explore 274 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118844/AutoRaptor-CRM/reviews --- AutoRaptor CRM 4.6 (274) [View alternatives](https://www.capterra.com/p/118844/AutoRaptor-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of AutoRaptor CRM Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Texting images was difficult, and very slow if you were able to.“ February 17, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “They decluttered the UI on here, much easier access and readability than Vin.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sending any sort of videos without a URL is nearly impossible.“ February 17, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Very easy to add custom messaging and replies with dropdown menus.“ March 2, 2026 DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “I don't like how you can't find more than one spefic type of something a customer inquired on.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Hardly ever had bugs so it ran smoothly with very minimal hiccups.“ February 17, 2026 Cb Cameron b SalesmanRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “It goes down a lot it happens on a daily basis to us at our dealership and is always running slow...“ March 2, 2026 ## Showing most helpful reviews Showing 1-25 of 274 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chadd L. Owner Automotive Used the software for: 2+ years ### "Outstanding bang for the buck!" August 6, 2018 5.0 Pros It is very easy to use, but is robust in features. The texting feature is great! It has the same or better functionality as many competitors. Cons I have not found anything I don't like about this product. Review Source JF Jesse F. Sales Automotive Used the software for: 1-2 years ### "Quick feedback" February 17, 2026 5.0 It had been decent , not sure if it is there fault , or just the software market . Seem to always have different people. Pros Price and easy to use. Not a bunch of glipse and glamour but perfect for a smaller dealer. There is more robust options but at a cost , they have great value. Cons Reporting could be better , and more customizable. I dont understand why we cant put our road to sale on there. Alternatives considered [AutoCAD](https://www.capterra.com/p/265024/AutoCAD/) Reason for choosing AutoRaptor CRM Price does everything auto socket does, for less. Not fancy product Review Source aR andre R. president Automotive Used the software for: 1-2 years ### "My experience with AutoRaptor" July 1, 2026 1.0 The one year contract has a auto renew if you don't cancel within a year. Shady company. I will never go back or recommend this company. They will only respond to you with the chat box. Pros The service is advertised $350 per month, you think your getting a great deal until you go over on your text message blast. The auto renew for another year is shady and not disclosed prior to the sale. Cons The text message blasting will get very expensive, and you will pay double your subscription when you go over. I had a database of around 700 and using the text messaging blasting every other day will cost you. The problem with this company is the contract. I signed up for a year, and as i started getting a $700 bill I tried to cancel. I was under the impression i was month to month after my year contract. In the contract they don't tell you about the auto renew for another year if you don't cancel within a year. Review Source kP kyla P. automotive sales specialist Automotive Used the software for: 6-12 months ### "Possibly the best CRM i have used but..." January 13, 2023 5.0 I truly consider this the best software I have ever used because of how easy it is to communicate with customers through the app and website. This software allows me to quickly set up appointments without much effort and it took me from selling 18 cars a month to 25 cars a month just from saving time not clicking between multiple different pages and tabs. It is easy to integrate with websites and has many features that you would not think you needed until you've used it. I am familiar with many different CRM and Autoraptoris still considered my favorite. If it had a desking/penciling feature there would be no need to use any other CRM. Pros The best feature of this CRM software is its ease of use. it is beginner friendly and you do not need to be tech-savvy as you would with other CRMS to be able to use it. It requires little training as most features are self-explanatory. You can be set up and use the CRM efficiently within 10 minutes. leads are evenly distributed. reps can even set up their day off so that leads are not received that day and other sales personnel receive their portion. There is a mass text effect so if you need to jump-start your leads when it gets slow you can do so quickly. The system will even automatically customize the text message so they are individualized. Cons I have not yet seen a desking feature implemented. If this feature was implemented it would be the best CRM software I've used at a dealership. Reason for choosing AutoRaptor CRM there were more reviews for autoraptor. Tekion was not as big yet. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) I switched company locations and autoraptor was the CRM used. Review Source Response from AutoRaptor CRM January 17, 2023 Hi Kyla, Thanks so much for your review of AutoRaptor. I'd love to discuss the desking feature with you in more detail. Please email me back and we can setup a time to chat. Thanks, Andrew (President, AutoRaptor). WS William S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "The best CRM" October 2, 2019 5.0 With autoraptor CRM we were able to manage every lead that we touched in a very professional way engaging with customers via phone call, text and email. Pros I'm very satisfied with the ease of use and how convenient it is to engage with daily leads. The fact that you send a text message and after gives the opt option (that's a huge +).. Customizing our templates is great. The sales team, tech support and customer service is the best I've ever dealt with. I've already recommended this software to others how it was recommended to me. I'm sure theres alot more to do with this software that we haven't gotten into and but it took me 1 days to be 100% convinced. Cons With all reality I haven't found any Cons with this Software. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[IDMS](https://www.capterra.com/p/173877/iDMS/)[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) Reason for choosing AutoRaptor CRM We heard about it trough a prior user, dis some research online and found the tutorial videos in YouTube and saw how easy it was to use. That convinced my team and I to move forward. In the end it came down to Dealersocket and AR CRM. I had used DS in the past but AR CRM was way far easier to use. Review Source DC Drake C. Sales Manager Management Consulting Used the software for: 2+ years ### "Honest Review " March 2, 2026 4.0 Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office. Pros It makes it super easy to follow up with customers. Also I like that it allows me to control the follow up with the customer. It doesn't do it all for me. Cons I don't like how you can't find more than one spefic type of something a customer inquired on. Like if I wanted to send a mass video through text to people that inquired on 4 different types of campers I have to go through and resend it to all different names. Instead of being able to type it what they inquired on and the system be able to make sure the video isn't over lapping to the same customer. Review Source DR Devan R. Client Engagement Specialist Automotive Used the software for: 1-2 years ### "Good Automotive CRM, Needs Better Lead Integration" February 17, 2026 4.0 Overall, I have had a good experience with AutoRaptor, I use it daily as a dealership CRM manager. It gives a good overview of all the sales reps activity and tasks to be done. Pros Autoraptor provides a great platform to manage all your automotive leads with synced inventory and an organized schedule. Cons I don't like that they don't currently have an integration with Meta Suite Lead forms. Also, their email marketing function is not provided in a good format, lacking analytical data. Review Source RS Robert S. sales Automotive Used the software for: 1-2 years ### "They won't communicate when you want to cancel. " January 12, 2026 1.0 They won't communicate when you want to cancel. I tried everything, and they billed me again. Please call me, and I will tell you what I went through. Review Source TT Tyler T. Sales Lead Automotive Used the software for: 2+ years ### "Worth the money" February 17, 2026 5.0 Hardly ever had bugs so it ran smoothly with very minimal hiccups. Provided me with confidence that I was not letting customers fall through the cracks. Pros It is very user friendly, it helped keep me organized throughout my entire week. Scheduling future tasks and appointments was easy. Cons Texting images was difficult, and very slow if you were able to. Sending any sort of videos without a URL is nearly impossible. Review Source KT Kyle T. RV Sales Consumer Goods Used the software for: 2+ years ### "Autoraptor" February 16, 2026 5.0 very good overall. they keep it simple. nothing too fancy but they do give you access to the finer details if you are interested in that as well Pros very user friendly. clean setup. been using them for 7 years and compared to other CRM systems this is the most user friendly Cons a lot of minor updates that don't change a lot. the little updates they do slightly change colors or slightly change configuration of layout which doesn't seem needed Review Source SF Sarah F. Sales Automotive Used the software for: Less than 6 months ### "simple, easy, organized CRM" December 5, 2024 4.0 I just started using this software 3 months ago and had never done this type of work before. This has been a very easy CRM to learn and master. :) Pros I love how organized it can keep all of your upsheets. Cons My boss wants us to upload pictures of the contacts, there currently isnt exactly an option for that. You can, however upload them as a file to the upsheet Review Source KR Kevin R. Manager Automotive Used the software for: 2+ years ### "Best bag for your buck" September 11, 2021 5.0 Good Pros It is easy to use and it gets the job done. And the cost Cons That is does not have a dealing tool. Our last CRM had it and I really liked it Switched from [DealerPeak CRM Center](https://www.capterra.com/p/10010610/DealerPeak-CRM-Center/) DealerPeak was to consuming Review Source Response from AutoRaptor CRM September 17, 2021 Hi Kevin. We appreciate your feedback! I'm glad AutoRaptor has been easy and efficient for you! I did want to let you know that we do have a quoting tool but we would love to hear more feedback. Feel free to reach out to us at support@autoraptor.com. Thank you! NE Nick E. Sales Automotive Used the software for: 2+ years ### "An absolute MUST for Automotive sales!!" June 17, 2022 5.0 Have used the Autoraptor CRM for over 8 years and previous employer tried SEVERAL times to "save money" by going with a less expensive option but they NEVER compared to Autoraptor Pros Ease of use for everyone. Customer support is swift and training is easy to understand. The automated texts & email options make it impossible to lose contact with your customers Cons Needs to have more optional vehicle request section that alerts you when a vehicle comes in Review Source jW joey W. sales Automotive Used the software for: Less than 6 months ### "review of autoraptor" December 14, 2018 3.0 its outdated and is not as easy to use as other new software. The new systems like route one with updated versions put everything under the same category with alot less hassle and extra work that only makes my job more difficult vs just allowing me to focus on my sales, im getting called in the office and chewed out over not making sure i not only wrote down my prospects on here but also on paper, MY PERSONAL PLANNER, for my boss to monitor and then again elsewhere Pros that all of your calls and text are set up with its own system and takes away alot of the after work calls and helps schedule appointments Cons from 10 plus years of sales experience, I personally with only my thoughts being said feel like more times than not its to pushy and almost pesters the potential customer. its not very personal as in they are more to feel like a dime a dozen talking through a 3rd party to contact their salesman or saleswoman. In zero way am i putting this down, It just needs to be a little more between the sales person and the customer and autoraptor should be more of a secretary that assist the salesman in keeping track of and helping the salesman to remember more cold calls or prospects they had. personally makes me feel like im on big brother and every call or text is not just between the customer and I. SALES is a numbers game only and if you have to micromanage your sales team to the point of monitoring phone calls and making them feel less than comfortable with every contact then you dont have the correct sales staff. These tools should be of more help for the salesman an used to boost only his sales and allow him to focus more on sales and not did i remember to do so and so homework for my boss. Review Source AG Alex G. Sales Automotive Used the software for: 2+ years ### "AutoRaptor Reviews" August 2, 2018 5.0 See first answer. Pros I enjoy the ease of operating most. I can use what is set up by the administrator or clear it and manage my own tasks. See where I am at with Reports when i am looking where I stand. Managing the customer is the best of all. I think the program has been well thought out. I could see where I would enjoy a few more features in search fields for lost customers but maybe just user error. Overall very satisfied! Cons searching for lost customers. I would like to be able to plug in a word like "BUCKET" and pull all customers that were looking for a "Bucket Truck" in my "Lost" customer file. Review Source Response from AutoRaptor CRM August 3, 2018 Hi Alex, thank you! Happy to hear you are benefiting from using AutoRaptor! There is actually a way to search your Lost customers or any customers by their vehicles of interest. We would be happy to help you with that. Someone from the Support team will be in touch with you soon. JH Jon H. Internet Sales Automotive Used the software for: 6-12 months ### "Takes the stress out of my day" December 11, 2018 5.0 As mentioned above, AutoRaptor has solved our issue of forgetting about customers if we didn't have the right vehicle at the time they visited the lot. Or if they weren't happy with our best price and we then lowered the price, it allows us to revisit those deals and still make the delivery instead of wasting the opportunity. Pros I really like how easy it is to develop 2 way communication with customers. Everything is in one place and easy to navigate. Keeping track of lost customers is easier than ever as well. I go through our lost customers daily with price reductions and new inventory alerts and have seen multiple lost up sheets turn into delivered vehicles. This CRM is well worth the money and can really ramp up your customer interactions/sales. It's important to remember though, your reps have to USE the tools this provides in order to be useful. Cons My only complaint at this time, and it's not their fault, is that AutoRaptor currently doesn't import leads from Facebook Ads. I believe this can be sorted out by going through Facebook's Ad Manager and having them reach out to AutoRaptor for CRM Integration. But that's the ONLY issue I've run into thus far. Review Source VR Verified Reviewer Finance Manager Automotive Used the software for: 2+ years ### "Good software, but it could be better " August 6, 2018 4.0 Pros easy to use, the lay out of the software Cons I cant see what the exact time when the sales team signed in. Review Source KH Kelly H. Operations Manager Automotive Used the software for: 2+ years ### "Excellent Customer Support. Takes Suggestions Into Account When Providing New Updates" December 14, 2018 5.0 We have had a lot of success with AutoRaptor. Once we sat with the staff for training we realized we weren't using everything it has to offer. After training, we were able to strengthen our customer service and internal communications with this program. Pros AutoRaptor integrates very well with our other dealership software. The staff are very responsive, and they will work with you to learn the full functionality of the program. Good reports available. Cons There are likely more versatile CRM options for larger dealership groups, but we are small and even though I would like a little more customization in searching, in giving a "lost" reason, and task notifications I think it is a perfect product of the cost. Review Source ED Elisabeth D. Sales and Finance Specialist Automotive Used the software for: 6-12 months ### "Easy to use, functional CRM" September 28, 2019 5.0 Pros Autoraptor is very easy to use. I use both the desktop and the mobile app for work on a daily basis. I like the fact that calls and texts can be done right through the app and the user interface is very user-friendly. The automated task reminders are great to help keep you organized. Cons The mobile app is great, however, when I receive a text and click "view message" on the notification from my lock screen I wish it would take me directly to the customer's up sheet when the app opens. The app will just open up to the dashboard instead and then you have to physically look up the customer's up sheet to be able to reply. Not the end of the world but it does create extra steps as compared to other messaging apps I've used. Review Source bC byron C. sales professional Automotive Used the software for: 6-12 months ### "Great " September 2, 2021 5.0 Pros Its great and easy to use. I love how it keeps me up to date with leads Cons I dislike the automated messages. I feel at times its not me talking to the customers. Review Source Response from AutoRaptor CRM September 21, 2021 Hi Byron. Thank you for your feedback! We really appreciate it! As far as the automated messages go, I wanted you to know that they are customizable if you would like to edit the messages to make them feel more persona. Let us know if you would like some help or to chat about this more! Thanks again. EH Evan H. GSM Automotive Used the software for: 2+ years ### "easiest yo use" August 9, 2018 5.0 The CRM was easy to learn easy to teach to the sales team and easy to make sure they’re doing the follow-up we’re asking them to do it’s fully customizable, so you can set the follow up whatever suits your dealership best Pros First of all the value (price for what you get), is out of this world. second, it by far the easiest crm i have used. It is not as robust as some. That said crm’s that can do the most can be dificult to learn and even harder to teach the sales team to use. Not to mention getting them to use all those features. Cons doesn't do some of the things the more expensive CRM can do Review Source AP Amy P. Express Team Automotive Used the software for: 2+ years ### "Great CRM and Great Support" August 2, 2018 4.0 We originally used AutoRaptor, then switched to a different CRM, and came back to AutoRaptor because of the phenomenal support, and ease of use. Pros The support team is extremely knowledgeable and responsive. The software is easy to use, and usually works flawlessly. The texting and dialing out features are fantastic. Cons Reporting doesn't make sense sometimes, and there a lot of features that other CRMs have that this does not. It would be nice if there could be different action plans for different types of leads as one action plan does not apply to all people/leads. Review Source rG rafael G. finance specialist Automotive Used the software for: 6-12 months ### "Good CRM for small business" June 8, 2022 4.0 pretty good Pros The program is easy to use and can produce good results when you learn how to use it Cons i like everything on the program it just needs an app on the phone Review Source AH Al H. manager Automotive Used the software for: 2+ years ### "The best!!!!" December 14, 2018 5.0 AutoRaptor is very easy to use. If you have a problem easy to get in contact with a rep to help solve problem. Also, I like notices that your give my staff about updates and new features that have been added to software. I wouldn't choose nothing else, but autoraptor. Great with getting to contact with customers about product that we sell. Pros It's easy to use very helpful customer service reps. Everything is very easy to use and your staff is very helpful and software update notices are very prompt. Cons The software is awesome no cons to this software Review Source NM Natasha M. Finance Manager Automotive Used the software for: 1-2 years ### "Highly enjoy using this program!" June 13, 2022 5.0 Pros ease of use, reminders you can set to your specific needs for each client Cons nothing much really. I have worked with similar software programs and do enjoy this one much more. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.