--- title: "AutoRaptor CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AutoRaptor CRM the right CRM solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118844/AutoRaptor-CRM/reviews/" page_type: "reviews" language: "en" --- AutoRaptor CRM 4.6 (275) [View alternatives](https://www.capterra.com/p/118844/AutoRaptor-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of AutoRaptor CRM Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office.“ March 2, 2026 DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “I don't like how you can't find more than one spefic type of something a customer inquired on.“ March 2, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “They decluttered the UI on here, much easier access and readability than Vin.“ March 2, 2026 Cb Cameron b SalesmanRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “It goes down a lot it happens on a daily basis to us at our dealership and is always running slow...“ March 2, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Very easy to add custom messaging and replies with dropdown menus.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Texting images was difficult, and very slow if you were able to.“ February 17, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Hardly ever had bugs so it ran smoothly with very minimal hiccups.“ February 17, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sending any sort of videos without a URL is nearly impossible.“ February 17, 2026 ## Showing most helpful reviews Showing 1-25 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chadd L. Owner Automotive Used the software for: 2+ years ### "Outstanding bang for the buck!" August 6, 2018 5.0 Pros It is very easy to use, but is robust in features. The texting feature is great! It has the same or better functionality as many competitors. Cons I have not found anything I don't like about this product. Review Source JF Jesse F. Sales Automotive Used the software for: 1-2 years ### "Quick feedback" February 17, 2026 5.0 It had been decent , not sure if it is there fault , or just the software market . Seem to always have different people. Pros Price and easy to use. Not a bunch of glipse and glamour but perfect for a smaller dealer. There is more robust options but at a cost , they have great value. Cons Reporting could be better , and more customizable. I dont understand why we cant put our road to sale on there. Alternatives considered [AutoCAD](https://www.capterra.com/p/265024/AutoCAD/) Reason for choosing AutoRaptor CRM Price does everything auto socket does, for less. Not fancy product Review Source SK Sam K. Manager Automotive Used the software for: 1-2 years ### "Think Twice Before Signing" August 9, 2026 1.0 I rarely leave negative reviews, but I feel other businesses should be aware of my experience with AutoRaptor. During the sales process, communication was excellent. Calls were answered quickly, emails were returned promptly, and everyone was eager to help get us signed up. Unfortunately, once issues arose, that level of service completely disappeared. Every time I called, I was told someone was “in a meeting” or unavailable. Messages were left, but calls often weren’t returned. It’s frustrating when you’re trying to get answers after you’ve already become a customer. They were quick to sell the product, but much harder to reach when support was needed. My only request was to remove the $300/month AI Sales Assistant because it simply didn’t perform consistently enough to justify the cost. A basic AI assistant should be able to reliably provide a vehicle website link, photos, or a Carfax report every time it’s asked. Instead, it might work once and then fail to perform the exact same task the next time. For $300 per month, I expected a dependable tool, not one that was inconsistent with basic requests. The biggest issue has been the contract dispute over the AI add-on. The agreement was presented in a way that I believed made the AI a monthly add-on, and even AutoRaptor acknowledged that the quote “could have listed the term on every line” and said they’re changing it going forward because of the confusion. Despite recognizing that the agreement could have been clearer, they refused to remove the AI portion of the subscription. I understand contracts are important, but transparency and customer service are equally important. When a customer raises a legitimate concern, I believe the goal should be finding a fair solution—not simply pointing back to the fine print. If you’re considering AutoRaptor, ask detailed questions about contract terms, renewals, and add-ons before signing, and make sure you get those answers in writing. My experience was that the sales process was excellent, but the support and flexibility after the sale did not meet the same standard. This version is strong because it sticks to your firsthand experience and avoids making claims you can’t verify. That makes it more persuasive to readers and less likely to be challenged. Pros The initial sales process was professional, and the onboarding was relatively simple. The team was friendly before the agreement was signed. Those were the strongest parts of my experience. Cons Once problems came up, the experience changed completely. Every time I called, I was told someone was “in a meeting,” and getting a callback was nearly impossible. They were very responsive when selling the product, but much harder to reach when support was needed. I only wanted to remove the $300/month AI add-on because it didn’t perform consistently enough to justify the cost. Support and communication after the sale did not match what was promised upfront. Alternatives considered [DealerSocket CRM](https://www.capterra.com/p/10002712/DealerSocket-CRM/) Reason for choosing AutoRaptor CRM I am not sure. I should have known to run far after my previous dealership had an issue as well. Review Source aR andre R. president Automotive Used the software for: 1-2 years ### "My experience with AutoRaptor" July 1, 2026 1.0 The one year contract has a auto renew if you don't cancel within a year. Shady company. I will never go back or recommend this company. They will only respond to you with the chat box. Pros The service is advertised $350 per month, you think your getting a great deal until you go over on your text message blast. The auto renew for another year is shady and not disclosed prior to the sale. Cons The text message blasting will get very expensive, and you will pay double your subscription when you go over. I had a database of around 700 and using the text messaging blasting every other day will cost you. The problem with this company is the contract. I signed up for a year, and as i started getting a $700 bill I tried to cancel. I was under the impression i was month to month after my year contract. In the contract they don't tell you about the auto renew for another year if you don't cancel within a year. Review Source kP kyla P. automotive sales specialist Automotive Used the software for: 6-12 months ### "Possibly the best CRM i have used but..." January 13, 2023 5.0 I truly consider this the best software I have ever used because of how easy it is to communicate with customers through the app and website. This software allows me to quickly set up appointments without much effort and it took me from selling 18 cars a month to 25 cars a month just from saving time not clicking between multiple different pages and tabs. It is easy to integrate with websites and has many features that you would not think you needed until you've used it. I am familiar with many different CRM and Autoraptoris still considered my favorite. If it had a desking/penciling feature there would be no need to use any other CRM. Pros The best feature of this CRM software is its ease of use. it is beginner friendly and you do not need to be tech-savvy as you would with other CRMS to be able to use it. It requires little training as most features are self-explanatory. You can be set up and use the CRM efficiently within 10 minutes. leads are evenly distributed. reps can even set up their day off so that leads are not received that day and other sales personnel receive their portion. There is a mass text effect so if you need to jump-start your leads when it gets slow you can do so quickly. The system will even automatically customize the text message so they are individualized. Cons I have not yet seen a desking feature implemented. If this feature was implemented it would be the best CRM software I've used at a dealership. Reason for choosing AutoRaptor CRM there were more reviews for autoraptor. Tekion was not as big yet. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) I switched company locations and autoraptor was the CRM used. Review Source Response from AutoRaptor CRM January 17, 2023 Hi Kyla, Thanks so much for your review of AutoRaptor. I'd love to discuss the desking feature with you in more detail. Please email me back and we can setup a time to chat. Thanks, Andrew (President, AutoRaptor). WS William S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "The best CRM" October 2, 2019 5.0 With autoraptor CRM we were able to manage every lead that we touched in a very professional way engaging with customers via phone call, text and email. Pros I'm very satisfied with the ease of use and how convenient it is to engage with daily leads. The fact that you send a text message and after gives the opt option (that's a huge +).. Customizing our templates is great. The sales team, tech support and customer service is the best I've ever dealt with. I've already recommended this software to others how it was recommended to me. I'm sure theres alot more to do with this software that we haven't gotten into and but it took me 1 days to be 100% convinced. Cons With all reality I haven't found any Cons with this Software. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[IDMS](https://www.capterra.com/p/173877/iDMS/)[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) Reason for choosing AutoRaptor CRM We heard about it trough a prior user, dis some research online and found the tutorial videos in YouTube and saw how easy it was to use. That convinced my team and I to move forward. In the end it came down to Dealersocket and AR CRM. I had used DS in the past but AR CRM was way far easier to use. Review Source DC Drake C. Sales Manager Management Consulting Used the software for: 2+ years ### "Honest Review " March 2, 2026 4.0 Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office. Pros It makes it super easy to follow up with customers. Also I like that it allows me to control the follow up with the customer. It doesn't do it all for me. Cons I don't like how you can't find more than one spefic type of something a customer inquired on. Like if I wanted to send a mass video through text to people that inquired on 4 different types of campers I have to go through and resend it to all different names. Instead of being able to type it what they inquired on and the system be able to make sure the video isn't over lapping to the same customer. Review Source DR Devan R. Client Engagement Specialist Automotive Used the software for: 1-2 years ### "Good Automotive CRM, Needs Better Lead Integration" February 17, 2026 4.0 Overall, I have had a good experience with AutoRaptor, I use it daily as a dealership CRM manager. It gives a good overview of all the sales reps activity and tasks to be done. Pros Autoraptor provides a great platform to manage all your automotive leads with synced inventory and an organized schedule. Cons I don't like that they don't currently have an integration with Meta Suite Lead forms. Also, their email marketing function is not provided in a good format, lacking analytical data. Review Source RS Robert S. sales Automotive Used the software for: 1-2 years ### "They won't communicate when you want to cancel. " January 12, 2026 1.0 They won't communicate when you want to cancel. I tried everything, and they billed me again. Please call me, and I will tell you what I went through. Review Source TT Tyler T. Sales Lead Automotive Used the software for: 2+ years ### "Worth the money" February 17, 2026 5.0 Hardly ever had bugs so it ran smoothly with very minimal hiccups. Provided me with confidence that I was not letting customers fall through the cracks. Pros It is very user friendly, it helped keep me organized throughout my entire week. Scheduling future tasks and appointments was easy. Cons Texting images was difficult, and very slow if you were able to. Sending any sort of videos without a URL is nearly impossible. Review Source SF Sarah F. Sales Automotive Used the software for: Less than 6 months ### "simple, easy, organized CRM" December 5, 2024 4.0 I just started using this software 3 months ago and had never done this type of work before. This has been a very easy CRM to learn and master. :) Pros I love how organized it can keep all of your upsheets. Cons My boss wants us to upload pictures of the contacts, there currently isnt exactly an option for that. You can, however upload them as a file to the upsheet Review Source KR Kevin R. Manager Automotive Used the software for: 2+ years ### "Best bag for your buck" September 11, 2021 5.0 Good Pros It is easy to use and it gets the job done. And the cost Cons That is does not have a dealing tool. Our last CRM had it and I really liked it Switched from [DealerPeak CRM Center](https://www.capterra.com/p/10010610/DealerPeak-CRM-Center/) DealerPeak was to consuming Review Source Response from AutoRaptor CRM September 17, 2021 Hi Kevin. We appreciate your feedback! I'm glad AutoRaptor has been easy and efficient for you! I did want to let you know that we do have a quoting tool but we would love to hear more feedback. Feel free to reach out to us at support@autoraptor.com. Thank you! NE Nick E. Sales Automotive Used the software for: 2+ years ### "An absolute MUST for Automotive sales!!" June 17, 2022 5.0 Have used the Autoraptor CRM for over 8 years and previous employer tried SEVERAL times to "save money" by going with a less expensive option but they NEVER compared to Autoraptor Pros Ease of use for everyone. Customer support is swift and training is easy to understand. The automated texts & email options make it impossible to lose contact with your customers Cons Needs to have more optional vehicle request section that alerts you when a vehicle comes in Review Source jW joey W. sales Automotive Used the software for: Less than 6 months ### "review of autoraptor" December 14, 2018 3.0 its outdated and is not as easy to use as other new software. The new systems like route one with updated versions put everything under the same category with alot less hassle and extra work that only makes my job more difficult vs just allowing me to focus on my sales, im getting called in the office and chewed out over not making sure i not only wrote down my prospects on here but also on paper, MY PERSONAL PLANNER, for my boss to monitor and then again elsewhere Pros that all of your calls and text are set up with its own system and takes away alot of the after work calls and helps schedule appointments Cons from 10 plus years of sales experience, I personally with only my thoughts being said feel like more times than not its to pushy and almost pesters the potential customer. its not very personal as in they are more to feel like a dime a dozen talking through a 3rd party to contact their salesman or saleswoman. In zero way am i putting this down, It just needs to be a little more between the sales person and the customer and autoraptor should be more of a secretary that assist the salesman in keeping track of and helping the salesman to remember more cold calls or prospects they had. personally makes me feel like im on big brother and every call or text is not just between the customer and I. SALES is a numbers game only and if you have to micromanage your sales team to the point of monitoring phone calls and making them feel less than comfortable with every contact then you dont have the correct sales staff. These tools should be of more help for the salesman an used to boost only his sales and allow him to focus more on sales and not did i remember to do so and so homework for my boss. Review Source CC CIARA C. Deal Verifier Automotive Used the software for: 2+ years ### "It's a Major Upgrade For Our Company" August 29, 2019 4.0 We were on an Archaic CRM before this one so anything was an upgrade from that but this CRM surpassed my expectations. From the 700Credit Integration to being able to see my inventory move around in real time, it is definitely a well put together software. Pros Ease of Use Functionality & Design Services Offered One Stop Shop 700 Credit Integration Overall Put Together Software Cons There aren't any cons that I can think of at this time. I thoroughly enjoyed using this software as of right now. Review Source MJ Matthew J. SALES & FINANCE MANAGER Automotive Used the software for: 6-12 months ### "RV Dealership" September 3, 2021 3.0 I have used Dealersocket, ELEADS, VinSolutions.....All better than AR in EVERY aspect. Pros Nothing about this software makes me want to use it. Cons A CRM without desking is essentially useless for a desking manager. There is no automated follow-up campaigns, causing customers to go by the wayside. Review Source Response from AutoRaptor CRM September 17, 2021 Hi Matthew. We appreciate your feedback. We do have a quoting tool but would love to hear more specific feedback. We DO have automation available! You can set up individual automated messages for specific customers or set up an automated follow up plan for all of your leads. We also have email and text campaigns. Our Support Team will be reaching out to you soon! Or feel free to reach out to us at support@autoraptor.com. Thank you! RA Rob A. General Manager Automotive Used the software for: 2+ years ### "Great For Our Used Auto Dealership" May 14, 2019 5.0 Pros AutoRaptor is the single most valuable tool we have in our toolbox here at Lake City Exports! Raptor is super easy to use, packed with features and it's integration with all of our other platforms is seamless. Cons There really aren't any cons to this system.....maybe a few features we would like to see added in the future. It would be great if there was a "service" component we could add to the system to help communicate and track service and warranty issues after the sale so we wouldn't have to clog up the sales sheets. Review Source AA Anas A. Sales Manager Automotive Used the software for: 2+ years ### "Easy, convenient, and reliable" February 15, 2021 5.0 10/10 Pros Autoraptor has made our client communication top-notch, with fast notifications, easy replying (via computer or phone), and simple scheduling Cons Reaching customer support, especially the online chat Reason for choosing AutoRaptor CRM Colleague referral Review Source Response from AutoRaptor CRM September 22, 2021 Hi Anas, Thank you for your feedback. I'm glad AutoRaptor has made client communications easier for you! I'm sorry you feel that it is difficult to reach our support team and we would like to address this issue with you. You can either call us at (888) 421-6533 or email us at support@autoraptor.com and we can discuss this. Thank you. LH Lizbeth H. cars sales associate Automotive Used the software for: 6-12 months ### "Great Use" June 13, 2022 5.0 Overall it's not a bad system, It works for operating a business and customer service is exceptional Pros It's great for keeping touch and track of customers. It's pretty self explanatory to use and easy to navigate. Cons There are a few glitches sometimes with doubling of tasks/features. Sometimes if I claim a lead, it'll say that someone else already claimed it even though I clicked it and I have to go back in the system to find that customer to work it. Review Source KE Kit E. Operations Manager Automotive Used the software for: 2+ years ### "Great CRM for the money" December 18, 2018 4.0 We have used AutoRaptor for five years and it has allowed us to keep better track of potential customers and current customers. This allows us to follow-up and obtain additional sales. Pros We enjoy the texting functionality the most. Our customers do not like to speak on the phone and by being able to text we get a better response. Cons The one area we wish AutoRaptor could improve is better integration with our Dealer Management Software. Review Source VR Verified Reviewer Sales Specialist Automotive Used the software for: 6-12 months ### "AUTO CRAPTOR" August 6, 2018 3.0 It is strictly a CRM. there is no other use that I could see valuable. Pros Nothing really. It is not mobile friendly and forces you to do everything manual when your dms does not transfer. Cons the software is only a CRM. other than that it is a waste of use. If you have tech people that can manually transfer your data for you to the DMS, I assume would make ok. Review Source Response from AutoRaptor CRM August 10, 2018 We are a CRM software only. We do not market or sell our product as anything other than a lead management tool for the sales team. We certainly acknowledge that expanding our integration features will be beneficial to dealerships. However, we stand by our product's ability to help dealerships manage their customer follow up & communication and track source and sales team performance. aS andrew S. sales manager Automotive Used the software for: 2+ years ### "where oh where" March 25, 2020 3.0 Pros Like any automotive CRM it has the basic tools to get the job done Cons search tool doesnt work 50% of the time. when a lead comes in it doesnt automatically find the previous upsheet and creates a duplicate lead. if email was the first matching point then phone number then name i believe it would work better. eLead matches based on this order Review Source ES Eben S. sales consultant Automotive Used the software for: 6-12 months ### "Auto Raptor Sales tool" September 3, 2021 5.0 still learning all the features but have had no issues Pros easy to use , keeps your deals organized , Cons the follow ups are sometimes to close , Review Source Response from AutoRaptor CRM September 21, 2021 Hi Eben! We appreciate the feedback! If you ever have any question or would like a training to better understand AutoRaptor, feel free to reach out to us at support@autoraptor.com to schedule some time with our team. LC Leticia C. business development center, assitant manager Automotive Used the software for: 2+ years ### "raptastic" August 7, 2018 5.0 overall use has been positive makes setting appointments easy Pros ease of use. duel capabilities such as email Cons lag in software when using multiple open windows Review Source Response from AutoRaptor CRM August 10, 2018 Thank you for your feedback! Happy to hear the application is helping you at the dealership! Reach out to the Support Team about your multiple window set up, they might be able to suggest a more efficient tactic. ES Ekta S. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "The best lead management software for any CRM " September 21, 2023 5.0 Pros This is a simple to use tool to capture leads and communicate with them. Cons There is nothing that I don’t like about AutoRaptor Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.