# AutoRaptor CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AutoRaptor CRM the right CRM solution for you? Explore 273 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118844/AutoRaptor-CRM/reviews --- AutoRaptor CRM 4.6 (273) [View alternatives](https://www.capterra.com/p/118844/AutoRaptor-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AutoRaptor CRM Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Texting images was difficult, and very slow if you were able to.“ February 17, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “They decluttered the UI on here, much easier access and readability than Vin.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sending any sort of videos without a URL is nearly impossible.“ February 17, 2026 BC BRANDON C SALES PROFESSIONALRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Very easy to add custom messaging and replies with dropdown menus.“ March 2, 2026 DC Drake C Sales ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “I don't like how you can't find more than one spefic type of something a customer inquired on.“ March 2, 2026 TT Tyler T Sales LeadAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Hardly ever had bugs so it ran smoothly with very minimal hiccups.“ February 17, 2026 Cb Cameron b SalesmanRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “It goes down a lot it happens on a daily basis to us at our dealership and is always running slow...“ March 2, 2026 ## Showing most helpful reviews Showing 1-25 of 273 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chadd L. Owner Automotive Used the software for: 2+ years ### "Outstanding bang for the buck!" August 6, 2018 5.0 Pros It is very easy to use, but is robust in features. The texting feature is great! It has the same or better functionality as many competitors. Cons I have not found anything I don't like about this product. Review Source JF Jesse F. Sales Automotive Used the software for: 1-2 years ### "Quick feedback" February 17, 2026 5.0 It had been decent , not sure if it is there fault , or just the software market . Seem to always have different people. Pros Price and easy to use. Not a bunch of glipse and glamour but perfect for a smaller dealer. There is more robust options but at a cost , they have great value. Cons Reporting could be better , and more customizable. I dont understand why we cant put our road to sale on there. Alternatives considered [AutoCAD](https://www.capterra.com/p/265024/AutoCAD/) Reason for choosing AutoRaptor CRM Price does everything auto socket does, for less. Not fancy product Review Source RS Robert S. sales Automotive Used the software for: 1-2 years ### "They won't communicate when you want to cancel. " January 12, 2026 1.0 They won't communicate when you want to cancel. I tried everything, and they billed me again. Please call me, and I will tell you what I went through. Review Source DC Drake C. Sales Manager Management Consulting Used the software for: 2+ years ### "Honest Review " March 2, 2026 4.0 Experience has been good. Since the app was updated and fills like you are on the actual site it's really nice working out of the office. Pros It makes it super easy to follow up with customers. Also I like that it allows me to control the follow up with the customer. It doesn't do it all for me. Cons I don't like how you can't find more than one spefic type of something a customer inquired on. Like if I wanted to send a mass video through text to people that inquired on 4 different types of campers I have to go through and resend it to all different names. Instead of being able to type it what they inquired on and the system be able to make sure the video isn't over lapping to the same customer. Review Source DR Devan R. Client Engagement Specialist Automotive Used the software for: 1-2 years ### "Good Automotive CRM, Needs Better Lead Integration" February 17, 2026 4.0 Overall, I have had a good experience with AutoRaptor, I use it daily as a dealership CRM manager. It gives a good overview of all the sales reps activity and tasks to be done. Pros Autoraptor provides a great platform to manage all your automotive leads with synced inventory and an organized schedule. Cons I don't like that they don't currently have an integration with Meta Suite Lead forms. Also, their email marketing function is not provided in a good format, lacking analytical data. Review Source TT Tyler T. Sales Lead Automotive Used the software for: 2+ years ### "Worth the money" February 17, 2026 5.0 Hardly ever had bugs so it ran smoothly with very minimal hiccups. Provided me with confidence that I was not letting customers fall through the cracks. Pros It is very user friendly, it helped keep me organized throughout my entire week. Scheduling future tasks and appointments was easy. Cons Texting images was difficult, and very slow if you were able to. Sending any sort of videos without a URL is nearly impossible. Review Source KT Kyle T. RV Sales Consumer Goods Used the software for: 2+ years ### "Autoraptor" February 16, 2026 5.0 very good overall. they keep it simple. nothing too fancy but they do give you access to the finer details if you are interested in that as well Pros very user friendly. clean setup. been using them for 7 years and compared to other CRM systems this is the most user friendly Cons a lot of minor updates that don't change a lot. the little updates they do slightly change colors or slightly change configuration of layout which doesn't seem needed Review Source BC BRANDON C. SALES PROFESSIONAL Recreational Facilities and Services Used the software for: Less than 6 months ### "AUTORAPTOR IN THE RV BUSINESS" March 2, 2026 5.0 Very smooth, never used this CRM until I got into RV industry. I was using VinSolutions from COX Auto in the car business. They decluttered the UI on here, much easier access and readability than Vin. Day to day use is much smother and less time consuming. I will say I did like AI integration with Vin, and would like to see AutoRaptor implement the same thing with AI tolls and tools for messaging new leads to identify buyers and window shoppers, ideally. I use this CRM daily and 7 days a week. No major issues on different OS such as my MacBook Pro at home or windows and HP at my office, or even quick logins on the phone while I'm moving around. Pros LOVE THE SCHUDLING AND TEMPLATES FEATURES! Very easy to add custom messaging and replies with dropdown menus. Cons Not much AI implanted yet! I will say I did like AI integration with Vin, and would like to see AutoRaptor implement the same thing with AI tolls and tools for messaging new leads to identify buyers and window shoppers, ideally. As well as potential post sale messaging. Review Source DK Darcy K. AM Automotive Used the software for: 1-2 years ### "User friendly" February 18, 2026 5.0 We have been using Auto Raptor for a couple years now and have found this CRM tool to be easy and affective in lead managment Pros Having the ability to call/ text/ email straight from the app that can be on any device is great for someone who is not always at their desk Cons sometimes leads will go into unassigned and does not show it as a new lead, I now know to check this area, it did lead to a few missed opportunities Review Source PF Paul F. Sales Recreational Facilities and Services Used the software for: 1-2 years ### "AR is awesome." March 2, 2026 5.0 I use it every day, I do like how easy it is to use. The mobile application is also very easy to use. Pros The ease of use, it's so easy to use, easy to navigate and so very easy to find new leads and old leads alike. Cons I do not have any cons to speak of. This CRM is one of the easiest to use. I have used many over the years. Review Source SF Sarah F. Sales Automotive Used the software for: Less than 6 months ### "simple, easy, organized CRM" December 5, 2024 4.0 I just started using this software 3 months ago and had never done this type of work before. This has been a very easy CRM to learn and master. :) Pros I love how organized it can keep all of your upsheets. Cons My boss wants us to upload pictures of the contacts, there currently isnt exactly an option for that. You can, however upload them as a file to the upsheet Review Source KR Kevin R. Manager Automotive Used the software for: 2+ years ### "Best bag for your buck" September 11, 2021 5.0 Good Pros It is easy to use and it gets the job done. And the cost Cons That is does not have a dealing tool. Our last CRM had it and I really liked it Switched from [DealerPeak CRM Center](https://www.capterra.com/p/10010610/DealerPeak-CRM-Center/) DealerPeak was to consuming Review Source Response from AutoRaptor CRM September 17, 2021 Hi Kevin. We appreciate your feedback! I'm glad AutoRaptor has been easy and efficient for you! I did want to let you know that we do have a quoting tool but we would love to hear more feedback. Feel free to reach out to us at support@autoraptor.com. Thank you! NE Nick E. Sales Automotive Used the software for: 2+ years ### "An absolute MUST for Automotive sales!!" June 17, 2022 5.0 Have used the Autoraptor CRM for over 8 years and previous employer tried SEVERAL times to "save money" by going with a less expensive option but they NEVER compared to Autoraptor Pros Ease of use for everyone. Customer support is swift and training is easy to understand. The automated texts & email options make it impossible to lose contact with your customers Cons Needs to have more optional vehicle request section that alerts you when a vehicle comes in Review Source jW joey W. sales Automotive Used the software for: Less than 6 months ### "review of autoraptor" December 14, 2018 3.0 its outdated and is not as easy to use as other new software. The new systems like route one with updated versions put everything under the same category with alot less hassle and extra work that only makes my job more difficult vs just allowing me to focus on my sales, im getting called in the office and chewed out over not making sure i not only wrote down my prospects on here but also on paper, MY PERSONAL PLANNER, for my boss to monitor and then again elsewhere Pros that all of your calls and text are set up with its own system and takes away alot of the after work calls and helps schedule appointments Cons from 10 plus years of sales experience, I personally with only my thoughts being said feel like more times than not its to pushy and almost pesters the potential customer. its not very personal as in they are more to feel like a dime a dozen talking through a 3rd party to contact their salesman or saleswoman. In zero way am i putting this down, It just needs to be a little more between the sales person and the customer and autoraptor should be more of a secretary that assist the salesman in keeping track of and helping the salesman to remember more cold calls or prospects they had. personally makes me feel like im on big brother and every call or text is not just between the customer and I. SALES is a numbers game only and if you have to micromanage your sales team to the point of monitoring phone calls and making them feel less than comfortable with every contact then you dont have the correct sales staff. These tools should be of more help for the salesman an used to boost only his sales and allow him to focus more on sales and not did i remember to do so and so homework for my boss. Review Source AG Alex G. Sales Automotive Used the software for: 2+ years ### "AutoRaptor Reviews" August 2, 2018 5.0 See first answer. Pros I enjoy the ease of operating most. I can use what is set up by the administrator or clear it and manage my own tasks. See where I am at with Reports when i am looking where I stand. Managing the customer is the best of all. I think the program has been well thought out. I could see where I would enjoy a few more features in search fields for lost customers but maybe just user error. Overall very satisfied! Cons searching for lost customers. I would like to be able to plug in a word like "BUCKET" and pull all customers that were looking for a "Bucket Truck" in my "Lost" customer file. Review Source Response from AutoRaptor CRM August 3, 2018 Hi Alex, thank you! Happy to hear you are benefiting from using AutoRaptor! There is actually a way to search your Lost customers or any customers by their vehicles of interest. We would be happy to help you with that. Someone from the Support team will be in touch with you soon. JH Jon H. Internet Sales Automotive Used the software for: 6-12 months ### "Takes the stress out of my day" December 11, 2018 5.0 As mentioned above, AutoRaptor has solved our issue of forgetting about customers if we didn't have the right vehicle at the time they visited the lot. Or if they weren't happy with our best price and we then lowered the price, it allows us to revisit those deals and still make the delivery instead of wasting the opportunity. Pros I really like how easy it is to develop 2 way communication with customers. Everything is in one place and easy to navigate. Keeping track of lost customers is easier than ever as well. I go through our lost customers daily with price reductions and new inventory alerts and have seen multiple lost up sheets turn into delivered vehicles. This CRM is well worth the money and can really ramp up your customer interactions/sales. It's important to remember though, your reps have to USE the tools this provides in order to be useful. Cons My only complaint at this time, and it's not their fault, is that AutoRaptor currently doesn't import leads from Facebook Ads. I believe this can be sorted out by going through Facebook's Ad Manager and having them reach out to AutoRaptor for CRM Integration. But that's the ONLY issue I've run into thus far. Review Source VR Verified Reviewer Senior Sales Associate Automotive Used the software for: 2+ years ### "AutoRaptor Review" August 2, 2018 5.0 Pros Ease and convenience of the CRM not to mention the price. Cons It doesn't integrate with a lot of DMS's Review Source NM Nikole M. CSR Sales Automotive Used the software for: 2+ years ### "Review" June 8, 2022 4.0 medium Pros Tracking new leads and see notes from all the sales Cons Not able to use one main system for entire dealership Review Source NR Nick R. Sales Consultant Automotive Used the software for: 6-12 months ### "best crm ever" September 15, 2021 5.0 Pros simple and easy to use. Doesn't have all of the useless feautures and overboard things like dealersocket does. Cons only the manager can merge contacts, sometimes doesn't recognize duplicate leads Review Source Response from AutoRaptor CRM September 17, 2021 Hi Nick, We appreciate your feedback! I'm glad using AutoRaptor has been easy for you! As far as the duplicates, examples are very helpful to our team. You can always email support@autoraptor.com when something happens so they can take a look at the time. KC Kearsten C. Sales rep Automotive Used the software for: 2+ years ### "AutoRaptor Review" December 7, 2018 5.0 I have my own virtual secretary & that's helps to map out my day. Pros I love the reminders & I like the platform. I have watched this program grow for years now & feel as if this is the best it has ever ran. Cons Honestly, I wish that before my leads are marked inactive, it would notify me. I feel like my leads get lost after I finish tasks. I feel hindered and I have to write all of my leads down so that I remember to go back and check on them. Sadly, I end up not touching base with people until I "stumble" back on the lead. By that time, they have usually bought elsewhere. Very aggravating. Review Source DS Daniel S. Sales Person Automotive Used the software for: 6-12 months ### "User " September 8, 2021 5.0 Its a good CRM, No real issues Pros The ease of use, such as the schedule, and very user friendly Cons The Layout, needs a refresh! Also not being able to mass text clients Review Source Response from AutoRaptor CRM September 17, 2021 Hi Daniel. I'm glad you've found AutoRaptor to be easy to use! We appreciate your feedback about our layout as well. Also - Good news! We do offer texting campaigns in our Up Sheets Tab! Feel free to reach out to us at support@autoraptor.com, and we can point you in the right direction! Thank you. AP Amy P. Express Team Automotive Used the software for: 2+ years ### "Great CRM and Great Support" August 2, 2018 4.0 We originally used AutoRaptor, then switched to a different CRM, and came back to AutoRaptor because of the phenomenal support, and ease of use. Pros The support team is extremely knowledgeable and responsive. The software is easy to use, and usually works flawlessly. The texting and dialing out features are fantastic. Cons Reporting doesn't make sense sometimes, and there a lot of features that other CRMs have that this does not. It would be nice if there could be different action plans for different types of leads as one action plan does not apply to all people/leads. Review Source rG rafael G. finance specialist Automotive Used the software for: 6-12 months ### "Good CRM for small business" June 8, 2022 4.0 pretty good Pros The program is easy to use and can produce good results when you learn how to use it Cons i like everything on the program it just needs an app on the phone Review Source AH Al H. manager Automotive Used the software for: 2+ years ### "The best!!!!" December 14, 2018 5.0 AutoRaptor is very easy to use. If you have a problem easy to get in contact with a rep to help solve problem. Also, I like notices that your give my staff about updates and new features that have been added to software. I wouldn't choose nothing else, but autoraptor. Great with getting to contact with customers about product that we sell. Pros It's easy to use very helpful customer service reps. Everything is very easy to use and your staff is very helpful and software update notices are very prompt. Cons The software is awesome no cons to this software Review Source NM Natasha M. Finance Manager Automotive Used the software for: 1-2 years ### "Highly enjoy using this program!" June 13, 2022 5.0 Pros ease of use, reminders you can set to your specific needs for each client Cons nothing much really. I have worked with similar software programs and do enjoy this one much more. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)