# Page 2 | AutoRaptor CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AutoRaptor CRM the right CRM solution for you? Explore 273 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118844/AutoRaptor-CRM/reviews

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AutoRaptor CRM

4.6 (273)

[View alternatives](https://www.capterra.com/p/118844/AutoRaptor-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AutoRaptor CRM

## Showing most helpful reviews

Showing 26-50 of 273 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Carlos M.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Excellent CRM"

February 16, 2026

5.0

Easy, fast, perfect, user friendly, really helps follow up to the leads, before auto raptor we use to loose a lot of leads

Pros

Easy to use, love the AI option, and that you can send email and text on the website, my team and I love it

Cons

To be honest there is not much to not like, if you really put your team to work it will make so easy

Review Source

CB

Cameron B.  
Salesman  
Retail  
Used the software for: Less than 6 months

### "Camerons Auto raptor review "

March 2, 2026

5.0

It has changed the industry and made it a lot easier to speak to customers at one time and tracks all your work

Pros

It's convenient cause you can text call and email to multiple customers at one time and keep everything in track

Cons

It goes down a lot it happens on a daily basis to us at our dealership and is always running slow...

Review Source

kP

kyla P.  
automotive sales specialist  
Automotive  
Used the software for: 6-12 months

### "Possibly the best CRM i have used but..."

January 13, 2023

5.0

I truly consider this the best software I have ever used because of how easy it is to communicate with customers through the app and website. This software allows me to quickly set up appointments without much effort and it took me from selling 18 cars a month to 25 cars a month just from saving time not clicking between multiple different pages and tabs. It is easy to integrate with websites and has many features that you would not think you needed until you've used it. I am familiar with many different CRM and Autoraptoris still considered my favorite. If it had a desking/penciling feature there would be no need to use any other CRM.

Pros

The best feature of this CRM software is its ease of use. it is beginner friendly and you do not need to be tech-savvy as you would with other CRMS to be able to use it. It requires little training as most features are self-explanatory. You can be set up and use the CRM efficiently within 10 minutes. leads are evenly distributed. reps can even set up their day off so that leads are not received that day and other sales personnel receive their portion. There is a mass text effect so if you need to jump-start your leads when it gets slow you can do so quickly. The system will even automatically customize the text message so they are individualized.

Cons

I have not yet seen a desking feature implemented. If this feature was implemented it would be the best CRM software I've used at a dealership.

Reason for choosing AutoRaptor CRM

there were more reviews for autoraptor. Tekion was not as big yet.

Switched from

[CDK Global](https://www.capterra.com/p/122988/CDK-Global/)

I switched company locations and autoraptor was the CRM used.

Review Source

Response from AutoRaptor CRM

January 17, 2023

Hi Kyla, Thanks so much for your review of AutoRaptor. I'd love to discuss the desking feature with you in more detail. Please email me back and we can setup a time to chat. Thanks, Andrew (President, AutoRaptor).

NL

Nicole L.  
BDC Manager  
Automotive  
Used the software for: 6-12 months

### "You get what you pay for"

November 20, 2023

3.0

It works well for the cost, but is not nearly as efficient as several other CRM's in the market.

Pros

I like how AutoRaptor makes searching for customers simple. It's very easy to pull up customers based on which vehicle they're interested in. The inventory features in AutoRaptor are great

Cons

The follow up isn't very easy to customize. There's no way to send out price change emails automatically or restart a follow up process. If the customer is in the system from 2 years ago and then submits another information request, the user has to manually fill in the follow up tasks. There's no way to automatically generate them once the customer has been entered into the system.

Reason for choosing AutoRaptor CRM

Pricing was attractive for this CRM compared to others.

Review Source

DP

Dave P.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "Functional and user friendly"

May 14, 2019

5.0

I've been using Auto Raptor for many years now and in the interim have changed offices within my company that required me to use many other CRM software. So far I like Auto Raptor better than all the others.

Pros

As we all know, Software functionality is more based on how well the end user and the designer think alike. If the thought process of the designer and the end user are similar, functionality for the end user is smooth and flawless. If not, they will eventually try to find something they get along with better. I concur with the designer's ideas of what is user friendly and useful information. The best part is the support I get when I need help. The support team is the most amazing team I have ever worked with. Fast, very accurate and very friendly. I've never experienced anything better.

Cons

Like all software, it is always a work in progress. If it were not for the support team and their amazing attention to my speedy needs, I would complain about occasional changes to the usability of the software, however because of the support team, I can't think of anything I would like to complaine about.

Reason for choosing AutoRaptor CRM

Initially, management support. Reports for the management team are exceptional. Later I discovered that the sales team loves the functionality and will actually use it.

Review Source

PB

Phil B.  
Sales Manager  
Automotive  
Used the software for: 1-2 years

### "autoraptor a great crm"

August 2, 2018

4.0

overall AutoRaptor is a great value crm... I enjoy using it for the most part... there is of course room for improvement however support is great and the crm is very functional.. I would recommend this to any dealer looking for an affordable crm to get the job done.

Pros

the software is very helpful with the methods I can contact my customer and how they can communicate with me... I enjoy being able to email customers although email is getting a little outdated as time goes on which brings me to the other great thing is the ability to text customers also through autoraptor. inventory is updated daily and that's kinda good. support is also great as you can message support team and they are highly responsive and helpful.

Cons

cons would be if I have a quick sale sometimes the inventory hasn't yet updated into raptor so when I go in after the fact or right after the sale... sometimes I cannot find the vehicle because it hadn't updated from our dms. so im not sure if that's an us thing or a them thing.. I do not like how the mobile app functions, its too basic and does not let you do things id like to do easily with it... such as claiming an upsheet, you cant do that on the mobile app... also trying to text images through autoraptor can be a little bit of a process almost to the point where id almost rather use my personal phone to send pics which I don't like b/c then customer have my personal number... so in short images could be uploaded to them from our website or by other means to simplfy sending customers images of cars... mobile app needs a big big update... also tasks in mobil app isn't very good either.

Review Source

DA

Daniel A.  
GM  
Automotive  
Used the software for: 2+ years

### "Remains to be the best CRM for the money"

August 6, 2018

5.0

AutoRaptor has enabled us to increase our accountability on our sales force by giving us the ability to easily track activity. If managed properly, it also has eliminated the "skateing syndrom" on our sales floor so there is no more of the "hey, that was my customer" BS. The texting feature is also a big one. Very seamless and easy to follow the communications between sale person and customer.

Pros

it is intuitive. A first time user does not have much trouble navigating the site and understanding the ins and outs of the CRM which is a big deal. Definitely their customer support is top notch! They really strive to understand the issue and work hard to resolve it. Speed is the third thing. When we signed up years ago it was lightening fast from page to page which no other CRM we tested could do at the time. Today it still remains fast (although not as fast as it used to be). Possibly the additional features or the size of our database has hurt the search speeds a bit but it is still hands down the fastest we've experienced.

Cons

Very little. I'm not sure the thing I like the least can be resolved but if I had a wish it would be for the system merge contacts better. I understand why it is a complex issue to fix so this is not a complaint; just a wish.

Review Source

SL

Sherry L.  
Internet manager  
Automotive  
Used the software for: 2+ years

### "Love this Software"

September 10, 2021

5.0

I have used other software programs in other dealerships and this one by far is the best.

Pros

The best product as it is so user friendly

Cons

The only thing I do not like is when a customer that has been put into the Delivered or Lost part sends an email or a text it does not pop up to notify me

Review Source

Response from AutoRaptor CRM

September 17, 2021

Hi Sherry. Thank you for your kind words. I'm glad you have found AutoRaptor to be user-friendly! We appreciate your feedback about Delivered and Lost leads as well. Feel free to reach out to support@autoraptor.com if you ever need anything!

rH

robin H.  
MANAGER  
Automotive  
Used the software for: 6-12 months

### "Easy to use but has some flaws and could use improvement"

May 3, 2019

4.0

The Auto Raptor definitely helps in keeping leads organized and ensuring that the proper follow up is being done to maximize opportunity for a sale. I like that we can listen to phone calls and track email correspondence and it seems to help the sales people stay organized and work efficiently.

Pros

I like that the Auto Raptor is easy to navigate through and that follow up emails, notes, document uploads, etc. are all in the same place on the up sheet so you do not have to waste time and effort going back and forth from one page to another.

Cons

When multiple leads come in, or when a license is scanned in to the system, a lot of times it will not link the up sheets causing duplicate leads. As a manager, I have to merge a lot of leads and notice that most of the time, they will have the same phone number or the spelling of the name is exactly the same and I am not sure why the system does not recognize that and ask the sales person if they want to update a current lead or create a new one. I also think it would be beneficial to have the option of entering sales staff's schedule into the system so that they do not have to do it manually every day and so the leads automatically distribute to those who are scheduled on a certain day.

Review Source

VR

Verified Reviewer  
General Sales Manager  
Retail  
Used the software for: 1-2 years

### "RV Nation Review on Autoraptor"

March 2, 2026

5.0

It works for now and would like it to be faster to help with time managament and get more sales faster and easier

Pros

Easy to use and easy to navigate throught the system. Always seemes to be up to date on everything new and making contact with the customers very easy and fast.

Cons

Lag time and updates that slow it down. When the sytem is down. We just has a problem with texting with AT&T.

Review Source

JS

Jamie S.  
Sales Manager  
Automotive  
Used the software for: 1-2 years

### "Great CRM for sales"

September 2, 2021

5.0

Have really enjoyed this CRM and it was a huge improvement for our dealership. Great customer service.

Pros

Great way to keep communication with customers and see all previous communication.

Cons

I wish there was a way for active admin to find up sheets without tasks other than going thru each upsheet.

Review Source

Response from AutoRaptor CRM

September 21, 2021

Hi Jamie. We really appreciate your feedback. I'm glad you are seeing improvements in your dealership using AutoRaptor! If you ever need anything, feel free to reach out to our Support Team!

jW

joey W.  
sales  
Automotive  
Used the software for: Less than 6 months

### "review of autoraptor"

December 14, 2018

3.0

its outdated and is not as easy to use as other new software. The new systems like route one with updated versions put everything under the same category with alot less hassle and extra work that only makes my job more difficult vs just allowing me to focus on my sales, im getting called in the office and chewed out over not making sure i not only wrote down my prospects on here but also on paper, MY PERSONAL PLANNER, for my boss to monitor and then again elsewhere

Pros

that all of your calls and text are set up with its own system and takes away alot of the after work calls and helps schedule appointments

Cons

from 10 plus years of sales experience, I personally with only my thoughts being said feel like more times than not its to pushy and almost pesters the potential customer. its not very personal as in they are more to feel like a dime a dozen talking through a 3rd party to contact their salesman or saleswoman. In zero way am i putting this down, It just needs to be a little more between the sales person and the customer and autoraptor should be more of a secretary that assist the salesman in keeping track of and helping the salesman to remember more cold calls or prospects they had. personally makes me feel like im on big brother and every call or text is not just between the customer and I. SALES is a numbers game only and if you have to micromanage your sales team to the point of monitoring phone calls and making them feel less than comfortable with every contact then you dont have the correct sales staff. These tools should be of more help for the salesman an used to boost only his sales and allow him to focus more on sales and not did i remember to do so and so homework for my boss.

Review Source

DM

Dani M.  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "auto raptor"

September 11, 2021

5.0

Pros

everything is easy to learn not complicated

Cons

while modifying appointments it can be more options

Review Source

Response from AutoRaptor CRM

September 17, 2021

Hi Dani. We appreciate your feedback! I'm glad you've had an easy experience learning our tool! Please let us know if you ever need anything :) Thank you!

VR

Verified Reviewer  
Sales  
Automotive  
Used the software for: 1-2 years

### "Good for small dealerships "

August 2, 2018

3.0

Pros

Simple interface, customer support through texts

Cons

Bugs with id's, text message delays, inputting phone numbers from mobile app. Much better suited for desktop use

Review Source

Response from AutoRaptor CRM

October 1, 2018

We appreciate your feedback! Please contact the support team with any bugs your encounter so that we can work on addressing them. We prioritize bugs every week to resolve. With the mobile app, it does not have every single feature of the web app but we do have some great improvements planned for 2019 so please stay tuned for those! You can also access the web application on your phone's browser.

VR

Verified Reviewer  
Office Manager  
Automotive  
Used the software for: 2+ years

### "AutoRaptor is the Best"

December 8, 2018

5.0

It definitely makes it easy for me because it reminds me of customer birthdays, appointments, etc. I definitely recommend AutoRaptor.

Pros

I like everything because allow you to be in touch with all your customer very easy an in one whole website either by email or text.

Cons

There isn't anything that i don't like about AutoRaptor. I liked it all.

Review Source

VR

Verified Reviewer  
Sales and Leasing  
Automotive  
Used the software for: 2+ years

### "A Great Resoce and Sales tool."

December 21, 2018

5.0

Using it for years and so far the upgrades have actually improved it and not made it harder and less helpful as so many other programs tend to do.

Pros

Ties Sales, Service, and Financing all together allowing a much bigger picture of everything that's going on with the Customer.

Cons

The system is not as intuitive as I would like it to be.

Review Source

VR

Verified Reviewer  
Sales Representative  
Automotive  
Used the software for: 2+ years

### "Kroeger review"

December 7, 2018

4.0

Easy to keep track of customers and potential customers. Just as intended. Appreciate the online ability to communicate w/ customer service.

Pros

Ability to use from my phone. Easy and intuitive

Cons

System puts appointments to late too quickly. Should wait at least 15 minutes before assigning them late.

Review Source

AG

Alex G.  
Sales  
Automotive  
Used the software for: 2+ years

### "AutoRaptor Reviews"

August 2, 2018

5.0

See first answer.

Pros

I enjoy the ease of operating most. I can use what is set up by the administrator or clear it and manage my own tasks. See where I am at with Reports when i am looking where I stand. Managing the customer is the best of all. I think the program has been well thought out. I could see where I would enjoy a few more features in search fields for lost customers but maybe just user error. Overall very satisfied!

Cons

searching for lost customers. I would like to be able to plug in a word like "BUCKET" and pull all customers that were looking for a "Bucket Truck" in my "Lost" customer file.

Review Source

Response from AutoRaptor CRM

August 3, 2018

Hi Alex, thank you! Happy to hear you are benefiting from using AutoRaptor! There is actually a way to search your Lost customers or any customers by their vehicles of interest. We would be happy to help you with that. Someone from the Support team will be in touch with you soon.

JJ

Jack J.  
Sales Representative  
Automotive  
Used the software for: Less than 6 months

### "Great Software! Could use 'Night Mode' "

February 18, 2021

3.0

It's good! It's good enough to handle and keep your customer base organized. In my personal opinion, they layout and some features could use some updates.

Pros

Easy enough to use if you have previous experience with CRM softwares.

Cons

Very similar to other CRM softwares used in the past, lacking a few features on the mobile app. Would suggest looking at VIN Solutions Mobile App, the ability to add a customer profile with the scan of a drivers license is phenomenal for those of us in the Automotive Industry. Mobile app needs the most work I would say, web browser personally, I would like to see notes separated to the side under the contact info rather than them getting lost in the activity log. Again, used to Vin Solutions and Compass. Both are a superior CRMs.

Switched from

[Connect CRM](https://www.capterra.com/p/83633/Complete-Dealership/)

New Dealership

Review Source

Response from AutoRaptor CRM

September 22, 2021

Hi Jack. Thank you for your review. We really appreciate your feedback! In regards to our Mobile App, we do have a DL and VIN scanner for you to use when creating an up sheet. I also wanted to bring your attention to the Notes section in someone Contact. Making notes in that section will keep them at the top of the up sheet. You can send any specific suggestions, you can send them to our team at support@autoraptor.com! Thank you again!

JH

Jon H.  
Internet Sales  
Automotive  
Used the software for: 6-12 months

### "Takes the stress out of my day"

December 11, 2018

5.0

As mentioned above, AutoRaptor has solved our issue of forgetting about customers if we didn't have the right vehicle at the time they visited the lot. Or if they weren't happy with our best price and we then lowered the price, it allows us to revisit those deals and still make the delivery instead of wasting the opportunity.

Pros

I really like how easy it is to develop 2 way communication with customers. Everything is in one place and easy to navigate. Keeping track of lost customers is easier than ever as well. I go through our lost customers daily with price reductions and new inventory alerts and have seen multiple lost up sheets turn into delivered vehicles. This CRM is well worth the money and can really ramp up your customer interactions/sales. It's important to remember though, your reps have to USE the tools this provides in order to be useful.

Cons

My only complaint at this time, and it's not their fault, is that AutoRaptor currently doesn't import leads from Facebook Ads. I believe this can be sorted out by going through Facebook's Ad Manager and having them reach out to AutoRaptor for CRM Integration. But that's the ONLY issue I've run into thus far.

Review Source

WS

William S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The best CRM"

October 2, 2019

5.0

With autoraptor CRM we were able to manage every lead that we touched in a very professional way engaging with customers via phone call, text and email.

Pros

I'm very satisfied with the ease of use and how convenient it is to engage with daily leads. The fact that you send a text message and after gives the opt option (that's a huge +).. Customizing our templates is great. The sales team, tech support and customer service is the best I've ever dealt with. I've already recommended this software to others how it was recommended to me. I'm sure theres alot more to do with this software that we haven't gotten into and but it took me 1 days to be 100% convinced.

Cons

With all reality I haven't found any Cons with this Software.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[IDMS](https://www.capterra.com/p/173877/iDMS/)[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/)

Reason for choosing AutoRaptor CRM

We heard about it trough a prior user, dis some research online and found the tutorial videos in YouTube and saw how easy it was to use. That convinced my team and I to move forward. In the end it came down to Dealersocket and AR CRM. I had used DS in the past but AR CRM was way far easier to use.

Review Source

AG

Amber G.  
Sales  
Retail  
Used the software for: 2+ years

### "Amber's Review"

November 2, 2018

5.0

Pros

This software is incredibly effective for keeping all of your important information very well organized. And the sharing option really comes in handy when you have to take a day off and have a customer change their mind about when they are coming in. Then you can share all of your already organized information about that customer with a co-worker and everything can still get handled easily!

Cons

It's not always the easiest thing to use if you have never used it before. But there is more training that could have been done with me before jumping in and trying to figure it out for myself.

Review Source

Response from AutoRaptor CRM

November 19, 2018

Hi Amber, Thank you for your feedback! Definitely appreciate you! If you ever want to do a refresher training/how am I doing call, our team is here for you. You can schedule by contacting support@autoraptor.com.

Antoine S.  
  
Automotive  
Used the software for: 2+ years

### "Big bang for the money"

August 6, 2018

5.0

Pros

The software is very user friendly. A true plug and play.

Cons

No cons at all. I was able to get right in and work without any help.

Review Source

VR

Verified Reviewer  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "Good software, but it could be better "

August 6, 2018

4.0

Pros

easy to use, the lay out of the software

Cons

I cant see what the exact time when the sales team signed in.

Review Source

VR

Verified Reviewer  
Senior Sales Associate  
Automotive  
Used the software for: 2+ years

### "AutoRaptor Review"

August 2, 2018

5.0

Pros

Ease and convenience of the CRM not to mention the price.

Cons

It doesn't integrate with a lot of DMS's

Review Source

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