Who Uses This Software?

SuccessWare21 is focused on companies in the residential HVAC, Plumbing and Electrical businesses with anywhere from 5 to over 100 technicians.


Average Ratings

8 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • SuccessWare21
  • www.successware21.com
  • Founded 1995
  • United States

About SuccessWare21

Service industry software to manage dispatching, customer information, service agreements, full accounting, sales leads, and more. Our industry leading mobile field service solution; SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time. Full operational and accounting reports will allow you to analyze and manage your business allowing you to achieve higher profits.


SuccessWare21 Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

SuccessWare21 Reviews Recently Reviewed!


We use the system heavily and successware provides us with an overall good experience

Nov 15, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Successware is an All in one solution. Call taking/dispatching

Integrates with other programs like SWRemote and Review Buzz.

Cons: It's outdated in the look and feel. Reporting isn't customized and we have to extract information to a speadsheet to manipulate to interpret. It requires extensive training to get someone up to speed ot use the program when we have a new user.

Call Taking Screen is outdated. Would be nice to have it tie to scripting and easily searchable resource documents for pricing, services offered, etc.

SuccessWare21

Sep 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We've been using SW21 for a long time, almost 20 years. It's great that it does everyone in one system!

Cons: The look is a bit outdated. it's difficult for new people to learn

Overall: We have continued to use the software for a long time. They listen to our enhancement requests (especially support team, which is appreciated). Customer service support at times has been a bit short and come across like we should know what we don't and be a bit snippy about it with an attitude "You don't know that? or why are you doing it that way?"

Overall covers about all that we ask of the program.

Nov 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, easy to train. I can get most of the information I need simply because it's so easy to find it.

Cons: Unable to go directly from purchase order to job costing. Commission/bonus is affected by parts costs, it would be easier to go directly from a purchase order created from a job to that invoice and recalculate commissions related to parts cost.

Successware does a great job for our Heating/Cooling/Plumbing business.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that our entire business is integrated into one software- customer relationship management, accounting, dispatch, all in one

Cons: Inventory can be hard to manage if you don't set it up right initially. Work closely with Successware's support team to make sure you have it set up correctly.

Overall: It manages our whole business.

A huge dispatching and invoicing software

Jun 26, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's very useful for dispatching and building a database. You can store on your own onsite servers or in the clouds

Cons: It's massive, I've been through the training and I still don't know everything about Successware. But the dispatching and customer service features are easy to use

Antiquated and clunky.

Sep 17, 2018
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It has a lot of functionality, and some integrations with outside resources like text messaging.

Cons: Where to begin. The system is extremely antiquated. It appears to be designed for Windows 95, and that is not hyperbole. Due to an existing contract with our corporate hiearchy, we are required to login using Citrix. So instead of me using a web based or computer based APP, I have to log into Citrix, wait to connect, download the launcher, and login again.

The whole system is based around hot keys, as the GUI is not intuitive at all. The hot keys do not represent modern computing standards. For instance if I press CTRL+P, that opens call progress, instead of print.

Exporting any type information is almost impossible. To export a report, I have to print to PDF, copy and paste, and hope that reformatting doesn't take me hours.

Overall: There are two points of failure, if Citrix goes down, I don't have access. If the Successware server goes down, I don't have access. We also pay Citrix and Successware to use the product. This system is terrible.

Successware 21 platfor

Sep 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Accounts Payable Module and Payroll Module are pretty easy to use.

Works for our service department team

Cons: Job costing and progress billings are an issue. Duplication of cost on reports.

Overall: We have used for awhile now, but not fond of the platform. Have found work around on issues.

Absolutely horrible

May 27, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: There's not much about it I like, honestly.

Cons: It's EXTREMELY antiquated and outdated. There is so much better software out there at the same expensive price point and at a much better price point.