--- title: "Formstack Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Formstack Forms the right Form Builder solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118892/Formstack/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Formstack Forms 4 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Reviews of Formstack Forms Ease of use 4.0 Customer Service 3.7 ## Pros and Cons in Reviews SJ Sarah J Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality.“ April 1, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “In the beginning, it was not the easiest platform to navigate, and I ran into some frustration with locating forms and keeping up with submission alerts.“ July 8, 2026 JP Joshua P Tessitura Operations ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “Formstack is a fairly robust system with many options for creating and customizing forms and allows for more automations through integrations and API hooks.“ March 26, 2025 Victoria D FounderPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong“ November 19, 2024 AJ G IT Systems AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market.“ January 26, 2026 MO Michael O Communications Project ManagerWholesale, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Formstack lacks the customization features of other interactive form offerings.“ June 1, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Overall, it is a solid app with a lot of value, though it can become a bit overwhelming when you are working with a high volume of forms.“ July 8, 2026 GL GEOFFREY L Lead DeveloperReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing.“ August 17, 2024 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John L. Office Manager Construction Used the software for: Less than 6 months ### "Formstack Forms does not dissapoint!" September 22, 2026 5.0 Overall, I am extremely happy with Formstack Forms. It makes my work life so much easier being able to quickly use a template to create a document. Pros I love how easy it is to use the templates to make forms and also the document generation. It really makes work life easier. Cons I have not had any issues using Formstack. Any difficulty with making the forms/documents have been short lived as I can easily find answers with the help section. Review Source AJ G. IT Systems Administrator Food Production Used the software for: 2+ years ### "High Quality Native Salesforce Integration Form Tool. " January 26, 2026 5.0 Overall, I found the quality to be top notch. Navigating the tool within Salesforce was not as user friendly as the standalone version. The detail, the customizability, and the broad range of integration is what makes this tool so good. Pros While this tool has a bit of a learning curve compared to other form tools, it is very high quality. The form creation aspect of it is powerful. It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market. With its native Salesforce integration, this tool is perfect for those needing to embed in the Salesforce house. Cons The tool was a bit overwhelming. Which is ultimately what makes this product work so well. It has a lot of moving parts. Review Source Jessica H. Processor Staffing and Recruiting Used the software for: 6-12 months ### "Formstack Forms is a great way to gather simple data" August 11, 2026 4.0 Definitely not for small budgets. Great for large teams and big corporations personally google forms is a much easier and cheaper option. Pros You don't have to know how to code to use. It has a lot of integration for any different software you use. Makes it great for form creation in any field of business. Cons Definitely not for small businesses with small budgets. Not a lot in the way of customization. What it makes up for in data efficiency it is spent in learning how to use the integration and storage set up. Review Source VR Verified Reviewer Founder Pharmaceuticals Used the software for: 2+ years ### "DO NOT USE FORMSTACK" November 19, 2024 1.0 Where do I even begin... Formstack is HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm... Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price. I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company. Pros They offered HIPAA compliant data managmenet Cons Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) HIPAA compliance needed so we switched to Formstack Review Source Khushdeep G. Sales Furniture Used the software for: 2+ years ### "Easy and efficient form builder for everyday business use" July 3, 2026 4.0 Easy drag-and-drop form creation, no coding required, and useful integrations that help keep everything organized and reduce manual work. Pros Formstack Forms has been very helpful in my sales work for creating and managing online forms without any technical difficulty. It makes data collection simple, organized, and much faster compared to manual methods. Overall, it improves workflow efficiency and saves time in daily tasks. Cons Some advanced features take time to learn, and the pricing can feel slightly high for light or occasional use. Review Source SJ Sarah J. Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "A Reliable and Easy-to-Use Form Building Platform" April 1, 2026 4.0 Overall, my experience with Formstack Forms has been positive. The platform is intuitive and easy to use, allowing forms to be built quickly and efficiently with minimal training. It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality. Pros Formstack Forms is very user-friendly and intuitive, making it easy to create forms without needing technical expertise. I like how simple it is to apply themes for customization, allowing forms to match branding quickly and easily. The drag-and-drop form builder streamlines the creation process and saves time. Additionally, the platform offers flexibility with conditional logic and integrations. Cons Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs. Review Source Aleah H. OSS Consumer Services Used the software for: 1-2 years ### "A Good Tool Once You Get Past the Learning Curve" July 8, 2026 4.0 My overall experience with Formstack Forms has been good, but it took some time to get there. In the beginning, it was not the easiest platform to navigate, and I ran into some frustration with locating forms and keeping up with submission alerts. However, once I spent more time looking around and learning the system, it became much easier to use. Overall, it is a solid app with a lot of value, though it can become a bit overwhelming when you are working with a high volume of forms. Pros What I liked most about Formstack Forms is that once I took the time to explore it, I could see that it is a very capable tool. It offers a lot of functionality and can be really useful for creating and managing forms. After getting more familiar with the platform, it became easier to understand how much it can do and how helpful it can be for organizing information. Cons What I liked least was that it did not feel very user-friendly at first. There was definitely a learning curve, especially when trying to find forms or stay alerted when new submissions came in. It can also start to feel a little chaotic when you are managing a large number of forms, which makes navigation and organization more difficult than it should be. Review Source AW Amber W. Lead IT Project Manager Automotive Used the software for: 1-2 years ### "Top Form Creation Tool" June 12, 2026 5.0 My overall experience with this tool was great and I would highly recommend it to project managers looking for an easy way to track risks. Pros I liked that I was able to create any type of forms for my teams for risk management. When there was an issue my team could log it. Cons I didn’t have a dislike about Formstack forms because it was an easy process and it had great integration. Review Source Madeline-Michelle C. Management Commercial Real Estate Used the software for: I used a free trial ### "Flexible Forms for Everyday Business Needs" September 22, 2026 5.0 Formstack Forms makes collecting and organizing information easier, though setup can take some time. Pros Creating forms is simple, with flexible templates, helpful integrations, and easy response tracking. Cons Some advanced features take time to learn, and pricing may feel high for a smaller team or projects! Review Source JZ Janet Z. Administrative assistant Education Management Used the software for: 1-2 years ### "Using FormStack" August 14, 2026 4.0 Pros Ability to individualize the information in which you can recruit information and accessibility across technology. Cons None that come to mind right away. I however was not part of the switch from Formstack to DocuSign so I don't know how it compares regarding pricing. Review Source SG Sally G. Customer Service Auditor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great form tool!" June 11, 2025 5.0 I've been using this tool for a while now and it's by far the most "high-end" form tool I have used. I did hear the cost is higher than others, but I can understand the reason for that. Pros What I like the most about Formstack Forms is that it has HIPAA compliance, which is extremely important as we are a healthcare company. Cons I don't really have any complaints, except maybe it's not that easy to learn as it's not as simple as other form tools, however, it's worth learning. Review Source AM Alyssa M. Owner Sports Used the software for: 1-2 years ### "I like it!" February 5, 2020 5.0 We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a martial arts school and are trying to figure out how to do new student intake and payment without using the really expensive companies like Mind Body or Zen Planner. I highly recommend using along side a merchant system like MXmerchant or a couple of the others Formstack has listed on their website and is compatible with. You can look at my website to see how we have done it ourselves, and saves someone else all the headache we went through before coming up with this. https://www.fitandkick.com/ Pros As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck. Cons I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read. Reason for choosing Formstack Forms Price and ease of use. Review Source UA Umer A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Good retail experience followed by horrible B2B experience" June 8, 2023 1.0 Deceptive sales practices. High pressure sales. Pros Initial retail product was easy to use and set up Cons Deceptive B2B sales practice after we reached out to their sales team. Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. Service was also not set up correctly and could not go live as intended. When we requested to cancel within a couple of days, never having gone live, they sent the $16k to collections. This company put a small business under a lot of distress. Sending threatening letters and court action, and has now in large part help push a business breaking even to insolvency and 4 people have lost their job now. Thank you! Reason for choosing Formstack Forms We initially liked the $50 consumer version of the product. Review Source VR Verified Reviewer Regional Digital Provisoning Manager Marketing and Advertising Used the software for: 2+ years ### "All the Basics You Need for Your Data Collection" December 31, 2018 5.0 Making the move from paper-based forms and needing to collect increasingly complex data, Formstack was able to meet and then exceed our expectations. The data export features were just what we needed at that time. Pros Formstack allows users to customize forms to meet their needs. It simplifies both the form design and the collections process. For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form. What we liked most about FormStack was the quality control features they had built in to make that forms were being used correctly. Submitted forms could either be approved or rejected before being added to the data pool. Cons We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface. Review Source KH Kristen H. Marketing Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "We use Formstack every day and we love it!" November 3, 2016 5.0 I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads. Cons We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update. Review Source Response from Formstack November 7, 2016 Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product. VR Verified Reviewer Senior software engineer Information Technology and Services Used the software for: 6-12 months ### "Easy Form Creation" August 19, 2024 5.0 Pros Formstack Forms makes it easy to create and manage online forms. I appreciate the drag-and-drop interface, which simplifies the design process. Cons One drawback is that some advanced features require a higher subscription tier, which can be pricey. Review Source VM Vali M. Owner Medical Practice Used the software for: 2+ years ### "Buyer Beware of their poor practices" June 27, 2023 1.0 Horrifying Pros When the difficult to build forms were actually built, the functioned Cons Poor customer service, extremely difficult to built forms, they force you into contracts to look good for their investors, the company run by so many amateurs, Review Source RB Raphael B. Ceo Renewables & Environment Used the software for: 2+ years ### "Outdated, expensive, lousy support " September 17, 2024 1.0 Horrible and getting Worse as weeks pass Pros None whatsoever. The product is outdated. Complex to use. Cons Support is rude. Inefficiënt. slow. The product is way too expansive Review Source Michael T. Business Development Food Production Used the software for: 2+ years ### "Formstack Review - Overall really useful" February 12, 2019 4.0 Formstack is great - we use it in our small business for taking orders, website contact forms and integrations with google drive and freshbooks Pros Easy to use for the non coder, a lot of integrations and features Cons Has errors sometimes, but are quickly fixed. Review Source Jeremy C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Service, Poor Product" June 14, 2024 1.0 I hated that you couldn't get ahold of any one. If we needed a form revamped, only they could do it and connecting with them was impossible. It became an impossibility of performance and we had to leave. Pros I think that they potentially could have given us usable forms, but the process was too cumbersome and the service was poor. Cons They wouldn't work with us and we opted to cancel, but they refused to release us from what they thought were contractual obligations. If you don't deliver what we contract for, then you better believe that we are not going to pay. They are unyielding. We paid over $2500 for nothing. Review Source Steve L. PMO Manager Construction Used the software for: 2+ years ### "Wonderful Form Tool" July 31, 2019 5.0 It's been great, an inexpensive way to extend Salesforce Pros Has worked great for extending the Salesforce Platform Cons I wish data limits were a little higher. Review Source AS Angie S. Senior Beach Development Coach Sports Used the software for: 2+ years ### "Quality Reporting of Data" February 25, 2022 5.0 Pros the way that the data is provided and the customization of how you want the data reported is great. Cons It is user friendly, but because of the ability to customize there is a small learning curve. Review Source RR Robert R. Treasurer Higher Education Used the software for: 2+ years ### "Forms made easy with Formstack" March 8, 2019 5.0 Pros This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super. Cons I did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop. Review Source AC Anil C. Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Form creation with Formstack" June 24, 2022 4.0 I used Formstack over 6 months to create my forms and surveys with templates, it helps you alot with creation well designed templates. Pros Formstack is important feature to use while you are creating form and surveys. Cons Formstack has impressive feature but it should offer more template to create. Review Source Response from Formstack June 24, 2022 Thank you for leaving a review! If you are logged in you should be able to use any of our 400+ templates from our main templates page here: https://www.formstack.com/templates! If you should ever need any help, please reach out to us! GC Gregg C. VP Sporting Goods Used the software for: 2+ years ### "The Best I’ve Used for Forms" October 21, 2021 5.0 Pros Creating complex forms was easy for me and I’m not a programmer. Lots of options for how to present and collect responses. Good integration with Google sheets for using the data after collection. Cons This is specific, but bummed it doesn’t integrate easily with NetSuite, which we just started using this year. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.