# Page 2 | Formstack Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Formstack Forms the right Form Builder solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118892/Formstack/reviews --- Formstack Forms 4 (121) [View alternatives](https://www.capterra.com/p/118892/Formstack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Formstack Forms ## Showing most helpful reviews Showing 26-50 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Raja G. Directrice E-Learning Used the software for: Less than 6 months ### "Un outil de création de formulaires flexible et puissant" March 6, 2025 4.0 Pros J’ai apprécié la facilité de création de formulaires, les nombreuses options d’intégration et l’automatisation des workflows Cons La personnalisation des designs est limitée par rapport à d’autres outils Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Publer](https://www.capterra.com/p/177145/Publer/)[Sapling](https://www.capterra.com/p/151559/Sapling/) Je suis passé à un autre produit car j'étais pas trop satisfait Review Source GL GEOFFREY L. Lead Developer Real Estate Used the software for: 1-2 years ### "Horrible product, horrible people (stay away)" August 17, 2024 2.0 In every possible manifestation of the word: Horrible. Pros It actually does merge Salesforce data into PDF form fields... eventually, anyway. Cons It's wildly buggy and inconsistent. Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing. Also, their business practices are generally shady and they honestly shouldn't be trusted. Oh, plus they raised their already expensive fee as if they were worth it - they're not. Nintex/Drawloop is 1000% better at only 50% of the annual cost, we should have switched years ago. Alternatives considered [Nintex DocGen for Salesforce](https://www.capterra.com/p/226275/Nintex-DocGen/) Reason for choosing Formstack Forms At the time, it seemed less expensive and didn't require an up-front annual payment. But the nonsense limit on allowed template quantity creates a hidden fee that you can't realize until you're more familiar with the platform, and by then it's too late. Review Source RB Raphael B. Ceo Renewables & Environment Used the software for: 2+ years ### "Outdated, expensive, lousy support " September 17, 2024 1.0 Horrible and getting Worse as weeks pass Pros None whatsoever. The product is outdated. Complex to use. Cons Support is rude. Inefficiënt. slow. The product is way too expansive Review Source NT Nick T. Operations Mechanical or Industrial Engineering Used the software for: 1-2 years ### "FormStack Forms Review" September 12, 2024 3.0 Pros Clean looking product once completed and distributed. Cons The setup is always a hassle. There is always some minor nuisance that breaks the form. You are lucky to have more than one communication from customer support per business day. So in order to get anything corrected, it takes almost an entire week. Review Source VR Verified Reviewer Senior software engineer Information Technology and Services Used the software for: 6-12 months ### "Easy Form Creation" August 19, 2024 5.0 Pros Formstack Forms makes it easy to create and manage online forms. I appreciate the drag-and-drop interface, which simplifies the design process. Cons One drawback is that some advanced features require a higher subscription tier, which can be pricey. Review Source Jeremy C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Service, Poor Product" June 14, 2024 1.0 I hated that you couldn't get ahold of any one. If we needed a form revamped, only they could do it and connecting with them was impossible. It became an impossibility of performance and we had to leave. Pros I think that they potentially could have given us usable forms, but the process was too cumbersome and the service was poor. Cons They wouldn't work with us and we opted to cancel, but they refused to release us from what they thought were contractual obligations. If you don't deliver what we contract for, then you better believe that we are not going to pay. They are unyielding. We paid over $2500 for nothing. Review Source Mary H. President Financial Services Used the software for: 2+ years ### "Formstack is crucial to an efficient small business" January 9, 2018 5.0 Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks. Pros In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools. Cons The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic. Review Source Response from Formstack January 15, 2018 Hi Mary! Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help! MS Melissa S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake" April 21, 2020 1.0 Everything up until discovering that the product was not as promised was good. The people I dealt with were kind and pleasant to work with. It was clear that they were under the same impression I was, they communicated this to me via email, apologized for the mess up and tried to make it better. However, the only thing that would make it better is a refund as I was still paying for all the other systems that this one was intended to replace but without the integration there was no reason why I would change and pay more for what I already had set up and in use. The whole purpose of changing was to consolidate and send the data to my CRM without using an integration tool so that we can create a HIPAA compliant integration and start sending patient data between the forms and the CRM which was not a possibility all along, or at least not at the price they quoted me but they never fixed the issue which was a major disappointment given the otherwise positive experience with their staff. Pros I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible. Cons I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information through intake documents, onboarding new staff and clients. We discussed at length using the forms to collect patient data that could sync with our CRM, Infusionsoft and this was all confirmed. The price was quoted to me that would include Formstack, Docs, and Sign. It was more than I was paying for an electronic document system, an electronic check in system, an integration tool, and an onboarding / training tool however the convenience of consolidating all of these into one platform was the reason I purchased it. After a full month of trying to set it up with my rep, talking to the strategic accounts manager, more testing with my set up rep, it was finally determined that integration with infusionsoft was an additional custom coding project and would cost hundreds more a month. This was not what was communicated, I was invited to meetings with the developers to sell me an integration, I asked for a refund and and was happy to talk once they had the integration they advertised. They agreed but never gave me the refund. Their mistake cost me about $2,000 for an unusable product. Reason for choosing Formstack Forms I intended to replace IntakeQ, theReceptionist, Tranual, and Zapier for Formstack and integrate all of these into Infusionsoft without needing Zapier and also being able to integrate the forms that would allow patient data integrated with Infusionsoft. Something we are unable to do now with Zapier. So, I did not end up switching, overall I like those other programs but was looking to consolidate and streamline and since it wasn't possible I stuck with the other systems. Review Source AT Atour T. Analyst Research Used the software for: I used a free trial ### "Workflow routes are a useful tool for streamlining team-based processes." November 19, 2023 5.0 Salesforce and Formstack interface smoothly, enabling data to be gathered and recorded on pertinent documents. Questions and problems are promptly addressed by Formstack support. Pros Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this. Cons Better back-end form storing organization structure. The capacity to replicate forms and guarantee that every rule is copied over. High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) More comprehensive and interesting information might be displayed on the Form Manager dashboard. Review Source Response from Formstack November 20, 2023 Hi Atour, I just wanted to drop you a quick note to say thanks for your great review. We're thrilled to hear that you're enjoying our product. Your support means the world to us. If you ever have questions or need assistance, feel free to reach out anytime—formstack@formstack.com Thanks again! Best, Caitlin Earle K. A+ Certified IT Support Specialist Religious Institutions Used the software for: 2+ years ### "Uggh...." October 9, 2018 2.0 I wish I could tell a different story, but unfortunately,​ we had a terrible experience with the software and the "support" team. Pros It is completely web based. That is really the only good point about the solution. Cons Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them. Review Source VR Verified Reviewer IT Manager Construction Used the software for: Less than 6 months ### "Stay Away - doesn't worth the money nor the time" January 19, 2024 1.0 Worst ever! no support! product is not working! causing a lot of issue in the business functionality! Pros None! product is not working! causing more issues than solving issues. Cons Payment links didn't work, we had to spend time fix payment links manually them and make us look like fraud. Spent hours with the support which couldn't provide working solution. We had to switch provider and dispute the charge since they try to make us pay for non working product. Review Source Response from Formstack January 22, 2024 We appreciate your feedback and take it seriously. We're sorry to hear about your experience, and we'll use your input to improve our product and services. AM Alyssa M. Owner Sports Used the software for: 1-2 years ### "I like it!" February 5, 2020 5.0 We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a martial arts school and are trying to figure out how to do new student intake and payment without using the really expensive companies like Mind Body or Zen Planner. I highly recommend using along side a merchant system like MXmerchant or a couple of the others Formstack has listed on their website and is compatible with. You can look at my website to see how we have done it ourselves, and saves someone else all the headache we went through before coming up with this. https://www.fitandkick.com/ Pros As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck. Cons I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read. Reason for choosing Formstack Forms Price and ease of use. Review Source RS Rachel S. Executive Administrator Religious Institutions Used the software for: 2+ years ### "Need forms that are highly functional and also look good? Yep...Formstack." October 16, 2020 5.0 Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free. Pros Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us. Cons Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Formstack Forms Cost was the main factor as well as the ability to produce complex forms. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) For the complexity of our event registrations, we needed something more than Google Forms (which we still use for more basic forms all the time). Review Source Steven S. Chief Engagement Officer Used the software for: 2+ years ### "Favorite form provider!" November 17, 2017 4.0 Pros Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever. Cons If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well. Review Source Response from Formstack November 20, 2017 Hi Steven! Thank you for taking the time to review Formstack! We are thrilled that you love our product! We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com. Drew S. Manager, Brand Development & Merchandise Sports Used the software for: 2+ years ### "Solid and helpful product " June 26, 2019 5.0 For myself, I use formstack more with our Boomer’s Kids Club and is the primary way for parents to sign their kids up and for us to collect payment along with their information for the sign up. The organization also uses this as a way to help sell group tickets. The link can be sent out to specific groups and is a way for individuals to purchase group rate tickets with all info and payment going directly to the account rep rather than having one individual collect all payments and distribute tickets. When fans purchase, they either select mail or will-call. All purchases are fulfilled and fans are seated as their orders come in. Pros This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club. Cons Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them. Review Source Response from Formstack July 9, 2019 Thank you for taking the time to provide your feedback. We're sorry to see that this error has occurred more than once and would like to take a look to fix the issue. If you don't mind, please submit a ticket with our Support Team so they can jump into your account and investigate this error. You can do that here: https://help.formstack.com/hc/en-us Thank you! DS Daniela S. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Good for the price, but lacking in integration with Salesforce" April 10, 2018 4.0 Pros One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good! Cons Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack. Review Source Response from Formstack July 2, 2018 Hi Daniela! Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN. Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com. Thank you! Nik K. AGENCY OWNER Insurance Used the software for: 6-12 months ### "Right Price in a sea of competition" June 9, 2020 5.0 Overall, I highly recommend Formstack or at the very least giving it a try. Pros There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign. Cons It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust. Alternatives considered [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Reason for choosing Formstack Forms Integration with my AMS. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price Review Source UA Umer A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Good retail experience followed by horrible B2B experience" June 8, 2023 1.0 Deceptive sales practices. High pressure sales. Pros Initial retail product was easy to use and set up Cons Deceptive B2B sales practice after we reached out to their sales team. Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. Service was also not set up correctly and could not go live as intended. When we requested to cancel within a couple of days, never having gone live, they sent the $16k to collections. This company put a small business under a lot of distress. Sending threatening letters and court action, and has now in large part help push a business breaking even to insolvency and 4 people have lost their job now. Thank you! Reason for choosing Formstack Forms We initially liked the $50 consumer version of the product. Review Source ZG Zecharia G. Digital Marketing Leadership Marketing and Advertising Used the software for: 6-12 months ### "Formstack is good for companies that need to scale up forms and do complex things" July 17, 2023 4.0 Product is good, support 0/10. Pros Ability to iterate on form development was good. Cons Their customer support was terrible. They used some legacy scripting which cost us alot to mitigate even though I had asked them to updated their legacy script calls. Reason for choosing Formstack Forms Ability to customize look and feel. Review Source VR Verified Reviewer Regional Digital Provisoning Manager Marketing and Advertising Used the software for: 2+ years ### "All the Basics You Need for Your Data Collection" December 31, 2018 5.0 Making the move from paper-based forms and needing to collect increasingly complex data, Formstack was able to meet and then exceed our expectations. The data export features were just what we needed at that time. Pros Formstack allows users to customize forms to meet their needs. It simplifies both the form design and the collections process. For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form. What we liked most about FormStack was the quality control features they had built in to make that forms were being used correctly. Submitted forms could either be approved or rejected before being added to the data pool. Cons We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface. Review Source Randall C. Church consultant and wokshop leader Religious Institutions Used the software for: 2+ years ### "Best and Easiest to use Form and registration service that I have ever used" December 8, 2016 5.0 I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people. Pros Ease of Use. Integrations of third party services, customer service Cons Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do. Review Source Response from Formstack April 5, 2017 Thank you for the wonderful review and for being a loyal customer! KH Kristen H. Marketing Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "We use Formstack every day and we love it!" November 3, 2016 5.0 I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads. Cons We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update. Review Source Response from Formstack November 7, 2016 Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product. Cayley V. CEO Architecture & Planning Used the software for: 2+ years ### "Forms fail randomly and no support is available " April 24, 2024 1.0 Started good Now expensive and not supported Pros Was the only option when I started over 10 years sgo Cons No support Buggy sending Expensive No flexibility Review Source VR Verified Reviewer Fund Accounting and Operations Intern Events Services Used the software for: 6-12 months ### "Formstack Review" October 22, 2019 5.0 Overall, Formstack gives me the ability to get responses from large groups of people in a seamless way. Pros What I like most about using this software is the ability to gather information digitally. You can send out a link to your form and multiple people can make responses. One of my favorite features of this software is the ability to extract the information as an excel. It give you information all the way down the the exact time that the person submitted their response to the form. Cons What I like least about this software is the inability to find certain settings. For example, it could be difficult to find out how to disable a form after a certain time or number of responses unless you already had knowledge of it. Review Source Stuart G. Hydraulics Engineer Government Administration Used the software for: 2+ years ### "Pretty good product at a good price." March 23, 2017 4.0 Formstack is fairly simple to use. Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad. Pros It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake. Cons I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions. Review Source Similar Products Featured ## Related categories [Registration](https://www.capterra.com/registration-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.