# Gradelink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gradelink the right Student Information System solution for you? Explore 683 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118900/Gradelink-SIS/reviews --- Gradelink 4.7 (683) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Gradelink Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews BC Barbara C PrincipalEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “My questions are always answered professionally and if I run into a snag, she is always able to guide me through adjustments or changes to be made.“ November 5, 2025 VC Virgilla C DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It's challenging when working on my laptop, but this is just a small issue compared to the ease of the product.“ February 22, 2026 DB Debbie B Human Resources Office MangerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Technical support has always been responsive and solving our immediate problems and they offer insight on how to make our process better and time efficient with their processes.“ June 5, 2025 TS Tara S directorEducation Management, Self-employedUsed the software for: Less than 6 months. “My zoom call with \[sensitive content hidden\] was not soom at all. “ November 8, 2025 GC Georgemay C AdministratorEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “He also took the initiative to demonstrate ways to make the most effective use of our plan, which was greatly appreciated.“ January 15, 2026 BR Bridgid R Registar and Website ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “There are some pretty substantial limitations on the backend that make a lot of extra work for reporting and rostering. “ September 6, 2024 BA Beverly A Administrator of Lighthouse Christian AcademyReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “She not only has answers but is willing to take you by the hand to correct necessary areas, She makes you feel warm and fuzzy inside which is a testament to her care of and for her responsibility in the corporation. “ October 14, 2024 JW Jana W Business Office ManagerPrimary/Secondary Education, 11 - 50 employeesUsed the software for: Less than 6 months. “Billing tab on the parent app can be a bit confusing when there are multiple sessions.“ June 6, 2024 ## Showing most helpful reviews Showing 1-25 of 683 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron H. Administrator Education Management Used the software for: 2+ years ### "Great SIS" May 22, 2020 5.0 WCA uses Gradelink to connect parents with their child's school experience. Being able to see grades, discipline reports, and upcoming events allow families to gain insight into the school. Pros Gradelink is a very simple School information System (SIS). As such, the setup time is very fast. The Gradelink support team is very helpful in getting the support that is necessary. Cons Because the SIS is a simple, there are not many additional features. The basic features- gradebook, lesson plans, etc. are accessible. However, the more complex features are not available. Alternatives considered [Sycamore School](https://www.capterra.com/p/75048/Sycamore-Education/)[FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing Gradelink Gradelink was simple to setup and offered their service at a price that was becoming to us. Review Source Response from Gradelink June 2, 2020 We're honored that you chose Gradelink, Aaron! We want to make sure you're getting the most out of your service, so please look at gradelink.com/features to see what's available to you. Your input is valuable to us, so if there are still additional features you'd find useful, please talk with your support rep. NE Nate E. Teacher Education Management Used the software for: 1-2 years ### "I like Gradelink." November 12, 2025 5.0 Very satisfied. This product fulfills all our needs at a far more reasonable price than its competitors. I still can't get over how good the customer service is. Pros Gradelink is simple to use. It does not over complicate things. Yet, it covers everything we need as a school. I almost forgot this. The customer service is unparalleled in the business world. It is absolutely fantastic. The response time is very short and the help is great. Cons The aesthetic is not great. I feel like the colors and overall theme could be modernized and improved. I would also love it if they made a feature where you could access one student and all his/her grades (and edit them). If a student is absent, it would be nice to enter all their missing grades in from one screen instead of having to click around. Switched from [PowerSchool](https://www.capterra.com/p/175664/PowerSchool/) Too complicated. Too expensive. Too difficult to use. Review Source Response from Gradelink November 14, 2025 It’s rewarding to hear that your school is getting everything you need out of Gradelink, Nate! We also appreciate your feedback. We recently redesigned the parent and student portal with a fresh new interface. Our development team is now hard at work on redesigning other areas of Gradelink, so stay tuned for updates. RM Rosalinda M. Secretary Front Office Religious Institutions Used the software for: Less than 6 months ### "KUDOS for GRADELINK" February 19, 2026 5.0 I am new to the school and new to using the Gradelink system. I adapted quickly and thank the customer service support team for their quick responses and help. Pros The Gradelink system is easy to navigate and use. I am in charge of attendance, report cards, and entering information for enrollment. When ever I am in a jam, there's always a quick response when I call or email. I sent an email this morning and the turn around time was 10 minutes, awesome. It' safe, secure and easy to use. Cons So far, I haven't had an issue that hasn't been resolved with the help of a Gradelink Rep either by phone or email. Review Source Response from Gradelink February 26, 2026 We’re glad to hear you’re getting the hang of Gradelink, Rosalinda! We’re here when you need us, and you can also get answers anytime you’re in Gradelink by clicking on the question mark icon at the top of the screen TS Tara S. director Education Management Used the software for: Less than 6 months ### "Please do NOT waste your time" November 8, 2025 1.0 My overall experience is horrible. There is zero support and understanding of what you are getting. I reached out for help multiple times. Pros I have ZERO pros. \[sensitive content hidden\] promised support that was NEVER given. I paid to enroll me and I never received support to make this work. Please do NOT trust this system. Cons There are no pros for GradeLink. This has been the most expensive product. There is no customer support. There is no clear understanding of what you are paying for. I paid for the enrollment package. I really thought my sales person, \[sensitive content hidden\] was trustworthy. He knew I was starting a nonprofit. He nor \[sensitive content hidden\] helped at all. My zoom call with \[sensitive content hidden\] was not soom at all. I never saw his face, however he logged into my computer for a minute but taught me nothing. I spent $1000 and have no program that works. Do not buy this. Go to Skyward or Powerschools. Alternatives considered [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) Reason for choosing Gradelink I wish I had not chosen GradeLink. \[sensitive content hidden\] made me think it was worth it. Review Source Response from Gradelink November 25, 2025 It’s unfortunate that you feel you have received zero value from Gradelink, Tara. We take all customer concerns seriously, and want to assure you that providing dedicated, comprehensive support is a top priority for us. Upon reviewing your account history, we do see a detailed record of multiple attempts by our support and billing teams to connect with you regarding your account. We understand that implementing new software, especially while launching a non-profit, can be challenging. This is why proper training and implementation are so critical. Our records show that our support rep was working diligently to connect with you and initiate this crucial setup. For clarification on what you’re paying for, please review your invoice, which provides a breakdown of your monthly fees. We would appreciate the opportunity to get this resolved. Please reach out to your support rep, and he’ll be happy to help. GC Georgemay C. Administrator Education Management Used the software for: 6-12 months ### "Exceptional Customer Service with Agent" January 15, 2026 5.0 This experience reinforced my confidence in Gradelink, and I truly appreciate \[sensitive content hidden\] dedication and excellent support. Pros I had an outstanding experience with the Gradelink customer service representative, \[sensitive content hidden\]. He was professional, patient, and highly knowledgeable, taking the time to thoroughly understand my issue and resolve it efficiently. \[sensitive content hidden\] communicated clearly and courteously throughout the entire process and went above and beyond to ensure everything was handled correctly. He also took the initiative to demonstrate ways to make the most effective use of our plan, which was greatly appreciated. It is rare to encounter customer service that is both this responsive and genuinely helpful. Thank you \[sensitive content hidden\]! We appreciate ALL that you do. Cons would like to note one area for improvement in the overall support process. On a few occasions, I left voicemail messages and did not receive a return call, which was challenging given the time-sensitive nature of my issue. However, once \[sensitive content hidden\] recognized that I was attempting to make contact, he proactively returned my call and immediately provided exceptional assistance. I was working against a tight deadline to resolve a dead link and publish report cards, and his responsiveness at that moment was invaluable. \[sensitive content hidden\] took the time to help me identify the right questions to ask and clearly understand the issue I was experiencing, something I had struggled to articulate despite Gradelink’s many excellent training videos and resources, which I truly appreciate. His ability to quickly assess the situation, guide me through the solution, and offer helpful insights made a significant difference and turned a stressful situation into a positive experience. Review Source Response from Gradelink February 26, 2026 Thank you for your very well-thought-out review, Georgemay. We love knowing your experience has been outstanding! SS Scott S. Director of Edcuational Technology Education Management Used the software for: 2+ years ### "The Small School's DREAM SIS" June 10, 2025 5.0 Experience has been wonderful! Don't see us changing to another platform anytime soon! We've used others that were meant for bigger schools and they were too clunky. Gradelink meets our needs perfectly and when we ask for a new feature, its gets added. Pros It is simple, easy to use and it gets the job done for our small schools totaling less than 100 students combined. \[sensitive content hidden\] in Support is the best! No matter what the question I ask, she always answers in a very timely manner and solves the issue for me (mostly of my own doing). Cons What can I say...we don't really have any downsides. Every issue we have had gets resolved. Our only real regret about Gradelink is that we didn't get it sooner!!!! Switched from [PowerSchool SIS](https://www.capterra.com/p/154883/PowerSchool-Student-Information-System/) Wanted something more cost effective and easy to use Review Source Response from Gradelink June 19, 2025 Wow, thank you for the raving review, Scott! We love that you’ve had such a positive experience with Gradelink. AS Angela S. Administration Office Secretary Education Management Used the software for: 2+ years ### "I would definitely recommend. Great customer support! " July 15, 2025 5.0 My overall experience has been great. We are a small school with many needs and gradelink has helped us to take our school to a new level. We are very satisfied with the customer support. I have talked to several representatives, one of them being Josue, who has helped me a couple of times; he has been a great help and has made the process super easy. All my experiences with the representatives have been good. Pros The customer support is great! I always have many questions and I get them answered! Whenever I don't get my call through, they follow up very quickly. Cons It doesn't have an app for a teacher login. The teachers often have commented how they which they could log in "easier" from their mobile devices. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Gradelink A friend recommended gradelink. Gradelink seemed like the best fit for what were looking for Review Source Response from Gradelink July 16, 2025 We love hearing that you’ve had such a positive experience with Gradelink, Angela! Thank you for sharing. VR Verified Reviewer Head of School Education Management Used the software for: Less than 6 months ### "Great customer service" September 23, 2025 5.0 This is our first year, and while GL does not quite function as we would like, we are grateful for great technical support, which makes day-to-day challenges so much easier. Pros Our school's tech support representative \[sensitive content hidden\] has been excellent. He has been quick to respond, giving very specific and helpful responses. Cons Being an international school, we would love to see Gradelink address differing time zones within a system and combine semester-long classes with year-long classes within the class schedule feature. Alternatives considered [Classter](https://www.capterra.com/p/155900/Classter/) Reason for choosing Gradelink It appeared to have more features we were looking for such as class attendance, family portal, and Google Classroom integration. Review Source Response from Gradelink September 24, 2025 Thank you for your feedback! We appreciate it because learning about our school’s needs plays a vital role in our ongoing product development. NM Nicole M. Executive Assistant Education Management Used the software for: Less than 6 months ### "Great fit for a small school" August 29, 2025 5.0 It's been a good fit for our small school, just starting. Families find it easy to navigate. it was easy to get started. Pros It's a reasonable price point & offers a lot of helpful features. The customer service is helpful & quick to respond. Cons It takes a lot of time to set up on our side of things. The videos are out of date & have a different look & settings. Alternatives considered [Mail Assure](https://www.capterra.com/p/178413/Mail-Assure/) Reason for choosing Gradelink price & options. features. price was the main option. Review Source Response from Gradelink September 5, 2025 We’re glad you’re off to a great start, Nicole! We look forward to working with you and your school for many more years to come. VC Virgilla C. Director Education Management Used the software for: Less than 6 months ### "Gradelink hits the mark!" February 22, 2026 5.0 Overall, I am very pleased with this program and my experience with Gradelink. There is lots of help available when needed and the program provides lots of training and is easy to use. Pros So far, Gradelink has been very user-friendly and the implementation staff has been very helpful. Ther are lots on online tutorials available as well. Cons I don't really like the look of the product when signed in. The text looks very small. It's challenging when working on my laptop, but this is just a small issue compared to the ease of the product. Review Source Response from Gradelink February 27, 2026 Good news, Virgilla! Our development team is hard at work updating Gradelink’s teacher and admin interface. Although we don’t have a release date yet, the new design will match the recently updated parent/student portal. A convenient way to stay informed on this and other helpful info is to subscribe to Gradelink News at gradelink.com/newsletter. LS Lisa S. Office Coordinator Education Management Used the software for: 2+ years ### "Excellent Customer Service" October 10, 2024 4.0 We have used Gradelink for over ten years and have been pleased with the capabilities the platform offers. Pros The customer service we receive is excellent. Having one SIS for managing our students and billing is very helpful. I like the ability to be able to see what the parents see when they login so I can answer their questions. Cons At this time nothing comes to mind that I like least with Gradelink. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) We wanted one platform for managing our student information, grades and billing. Review Source Response from Gradelink October 29, 2024 We love hearing that Gradelink has worked so well for your school community for so long, Lisa! We’re honored to have served your school for the last ten years and we look forward to many more years to come. EH Erin H. Secretary Education Management Used the software for: Less than 6 months ### "\[sensitive content hidden\] makes everything easier" August 6, 2024 5.0 From start to finish, it's been really pleasant! But, seriously it's \[sensitive content hidden\] who makes it work for us, who helps us when we have dumb moments, who never makes us feel dumb when we have dumb moments, and who keeps us loving gradelink Pros \[sensitive content hidden\] is amazing. She is always quick to help, very clearly answers questions, and is thoughtful and funny. Cons Our school year hasn't begun, so we haven't gotten our hands but so dirty with gradelink. As of today, there isn't anything we don't like...but if there is, I'm 110% sure \[sensitive content hidden\] will help us figure it out Alternatives considered [PraxiSchool](https://www.capterra.com/p/33869/PraxiSchool/)[DreamClass](https://www.capterra.com/p/197828/DreamClass/) Reason for choosing Gradelink Between cost and product, Gradelink was just an overall home run. Our teachers were excited, our administrators were excited...we needed some excitement about our operating system Switched from [HeadMaster](https://www.capterra.com/p/12021/HeadMaster/) Headmaster was not going to exist past August. We switched to My school works (option not available to select above) and MSW was not able to meet our needs Review Source Response from Gradelink August 7, 2024 Thank you, Erin! Kate appreciates the recognition, even if her name can’t be included in your review. We’re honored that you chose Gradelink, and we look forward to working with your school for many years to come. BP Barbara P. Principal Primary/Secondary Education Used the software for: 2+ years ### "Answer to a small school's needs" August 13, 2019 5.0 I have been very satisfied with Gradelink, from usability to customer service when there is a question or concern. The staff is always polite and efficient. I would like to see some of the"extras" included in our package, simply from a budgetary perspective. We are a little school, your tuition/fees program looks excellent, I would like to see if it more effective that what we are using now. I highly recommend Gradelink and have spoken to other administrators about our success with the program. Pros I needed a program that would be easy to implement, easy to use, and affordable. After reviewing a number of SIS programs, Gradelink met the needs of the school. Having the program for five years I have found new staff members are able to jump in quickly, parents love the ease of communication and availability of attendance, grades, and comments concerning their children. We also use the "news" page to keep parents up to date with reminders and current events. I use the program for snow cancellation and delays, as well as blast informational emails to our community, including alumni. Cons There are still a couple of pieces of information that take me time to access, including a quick attendance report on an individual student or a readable transcript that is inclusive of attendance, but a part of that might be my lack of knowledge. Customer service has been excellent in helping us customize report cards, something we could not do independently. Some of the staff is still reluctant to use the planning program to its full capacity, I'm not sure if there is an overarching reason or merely a comfortability learning curve. Alternatives considered [Follett Aspen SIS](https://www.capterra.com/p/141500/Aspen/)[AdminPlus SIS](https://www.capterra.com/p/10010511/Administrator-s-Plus/)[Sycamore School](https://www.capterra.com/p/75048/Sycamore-Education/)[FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing Gradelink I'm not sure these alternatives SIS companies are correct, the program is not allowing me to put in the companies as I remember them. Some programs were way out of our budget, some were far more or far less than what we needed, Gradelink was the right fit. The people I spoke with during the process were hugely helpful, professional, knowledgeable, patient. I spent a summer researching and experimenting with free trials. Gradelink won me over, and the staff has been nothing but supportive about the decision, which is why I have recommended Gradelink to other administrators that have been dissatisfied with their services. Gradelink grows with our school and our needs. I expect to be a long time customer. Review Source Response from Gradelink August 16, 2019 We love hearing how well Gradelink fits your needs, Barbara, so thanks for sharing! We're always happy to help and there's no charge for training and support so please contact your support rep for assistance on anything from lesson plans to attendance reports. Or click on the question mark icon at the top of the screen in Gradelink for tons of invaluable information, including articles, screenshots and videos. AW Andy W. Director Education Management Used the software for: Less than 6 months ### "Gradelink School Management System Review" March 24, 2023 5.0 Very positive. This is our first proper school management system and I am cannot recommend enough how impressed I am with the system and what it provides. Pros I always look for software that is intuitive and easy to pick-up and use. I found this to be the case with Gradelink. They provide an excellent Customer service to help get started and throughout the process of learning how to use the software as well as ongoing customer service. Cons As we are located outside of the US, organizing a way to pay the setup fee and annual fee took some time to sort out. This was eventually resolved. Alternatives considered [PowerSchool](https://www.capterra.com/p/175664/PowerSchool/) Reason for choosing Gradelink Price was competitive, customer service was excellent from the very beginning, product easy to use Review Source Response from Gradelink March 29, 2023 There are a lot of choices out their, Andy, so we are honored that you chose Gradelink! We're here for you, so please let us if you ever need assistance. RR Ross R. Teacher and IT Manager Education Management Used the software for: 1-2 years ### "They Don't Stop Trying" April 26, 2021 4.0 Any time you get stuck, help is very near at hand. They have an incredible number of short videos that get right to the point and handle almost any question you have about how to do something. Their tech support is usually very prompt and has been able to help us work through some of the unique situations we've encountered. We're still working at some but are confident something will be worked out. Pros The integration into our existing system was painful, mainly because our previous processes were primitive and we had some unique requirements being a religious school that is partly a boarding school and partly a local school and serves both high school and college. Gradelink was not setup for that scenario but worked very hard with us to create work-arounds that, after one year, seem to be working well. Their communication included all the methods we needed and replaced a hodge-podge of approaches we had been using. It is now seamless and very useful. Our parents are very appreciative of the improved communication we now offer as well as the mobile app that lets them more easily track their child's progress. Teachers love the ease with which assignments can be created and scored. The addition of Google Classroom integration was huge for our school as we a fully committed to Classroom and can now easily sync grades. Their approach works well with few hiccups once you have the process down. Cons We were told that we would be able to handle both our high school and our college with one "copy" of Gradelink. This has proved problematic, but GL continues to work with us on solving those problems. There are still problems we are having with transcripts and class rank and hope those get solved before the end of the year. Reason for choosing Gradelink Gradelink was suited for smaller institutions like ours and priced reasonably for what they offer. Switched from [GradeBookWizard](https://www.capterra.com/p/16072/GradeBookWizard/) Gradelink offered better communication features and and easier interface for all involved. Review Source Response from Gradelink April 27, 2021 Each school's needs are unique, and while yours have been particularly challenging, we're happy to have the opportunity to serve your school, Ross! JW Jessie W. Administrative Assistant Education Management Used the software for: 2+ years ### "Good Service" March 26, 2025 5.0 I feel it is pretty straight-forward to work with. Pros Gradelink is easy to work with. Their support staff is always attentive. Cons Sometimes there are glitches in the program. The events on the calendar will change dates or times if another adjustment is made. Review Source Response from Gradelink March 27, 2025 Thank you for your feedback, Jessie! We haven’t seen that issue with the calendar before, so please reach out to your support rep and we’ll be happy to help you sort it out. BA Beverly A. Administrator of Lighthouse Christian Academy Religious Institutions Used the software for: 6-12 months ### "Goodness is a virtue and holiness in action!" October 14, 2024 5.0 Great with \[sensitive content hidden\] as I am new to the process. Pros Our service respresentative \[sensitive content hidden\] Nevar was the most helpful person! She has such a sweet spirit and compassionate heart. She clearly understood the time constraints we were under and also showed a positive attitude even when we posed questions that were most likely all quite usophisticated. She was about to lead us through several challenging areas leading us to corrections as well as solutions. Her sense of humor and willing attitude made my day end with positive thoughts and direction. \[sensitive content hidden\] is certainly a keeper! I will always ask for her when I have a problem because she is that quiet spirit that makes things better just because she is there! Thank you for having this quality of personnel on staff working with flustered people who when they call seem to feel that there is no answer. She not only has answers but is willing to take you by the hand to correct necessary areas, She makes you feel warm and fuzzy inside which is a testament to her care of and for her responsibility in the corporation. Thank you! Cons Tutorials and videos. Too much information and hard to see. Review Source Response from Gradelink October 29, 2024 Thank you, Beverly! Kate and the rest of the support team work hard to take care of our schools, so she and the others appreciate reviews like yours. MH Marissa H. Office assistant Education Management Used the software for: 1-2 years ### "Learning Gradelink" February 14, 2025 4.0 Overall its been fine, can be bumpy when learning but when you learn it or ask questions it makes sense after. Pros The support by email has been so helpful! Cons It can be tricky to use when you're trying to learn. Review Source Response from Gradelink February 27, 2025 We’re always happy to help, Marissa! Another great to learn about Gradelink is to click on the question mark icon at the top of the screen when you’re logged in. It’ll take you to our help website, where you’ll find a wealth of useful information. JW Judy W. Head of School Education Management Used the software for: 6-12 months ### "Wonderful Support" August 2, 2024 5.0 Everything works really well in Gradelink, but my time is split among many responsibilities so the support I receive from Wendy Ge at Gradelink is extremely valuable to me! Pros I love the support I receive from very kind and helpful staff! Cons Sometimes I would like a very short video on accomplishing a single task. I would also like a checklist of what to do for those tasks that need to be done at each part of the school year. Review Source Response from Gradelink August 12, 2024 Thank you, Judy, you made Wendy’s day! You can find how-to videos, screenshots and articles by clicking on the question mark icon at the top of the screen in Gradelink. It’s available 24/7, and just like phone and email support, it’s always available at no additional charge. PS Pamela S. Consultant Education Management Used the software for: 2+ years ### "Comprehensive, easy to navigate SIS" May 30, 2024 5.0 Pros Exceptional customer service. Our technical contact was very responsive and answered any questions thoroughly. Program is easy to navigate and easy to learn. Great way to streamline all administrative tasks. Cons Would be more helpful to be able to modify/develop your own enrollment forms instead of needing to contact support. However, support’s response has been quick and helpful. Review Source Response from Gradelink June 7, 2024 We’re glad to be of service and happy to hear Gradelink is working so well for your school, Pamela! MC Misty C. Academy Director Education Management Used the software for: 1-2 years ### "Gradelink " May 23, 2024 5.0 We are still trying to figure out all the features. And although there are tons of training videos, a class would be so helpful! Pros Support! I love \[sensitive content hidden\] who helps with website and \[sensitive content hidden\] who always helps me with report card issues! Cons Having to design my own report cards and create the classes. Literally hate that. It’s not too user friendly for the teachers either. Review Source Response from Gradelink May 30, 2024 Vincent and Wendy love the shout-out, Misty! Please let us know how we can help make working on report cards and classes easier for you. LM Louis M. Dean of Admissions Religious Institutions Used the software for: 1-2 years ### "Graduate Studies " May 8, 2024 5.0 As stated above... quality is defined by the customer.. this customer says extremely good quality Pros Comprehensive...it covers the needs of our school from grades to transcripts Cons Still have areas i have not become proficient... but tech support exceeds expectations Reason for choosing Gradelink Met the needs we expressed in our product search Review Source Response from Gradelink May 13, 2024 Thank you for your review, Louis! We’re always happy to help. AE Adriana E. Secretary Education Management Used the software for: 2+ years ### "Excellent Support Team" August 17, 2023 4.0 I love that it doesn't matter where I am I have access to Gradelink. Pros I came into this position and Gradelink was already being used. Unfortunately there was no one to train me on how to use it so I had to learn on my own. Luckily Gradelink is very user friendly and it was pretty easy for me to figure it out on my own. Any time I have had a concern or a question the support staff has been amazing. Just recently I had questions on the ability to have attendance messages sent out automatically, not only did I get a quick response, \[sensitive content hidden\] created a step by step video showing me exactly how to do what I needed to do. Cons I wish that there was a little more flexibility in regards to changing the order that classes appear on certain screens. I would also love to be able to customize the grades and divisions. Finally I wish that when printing up certain reports, such as the family directory, I could customize how it prints, especially the size of the font because it prints so small. Review Source Response from Gradelink August 21, 2023 Our development team works hard to make Gradelink as easy to use as possible, so your review is encouraging to them, Adriana! We also appreciate your feedback on what you'd like to see changed because it helps us better understand our schools' needs. IC Ira C. Principal Primary/Secondary Education Used the software for: 6-12 months ### "A Solid Product that is Improving as it Grows" July 20, 2022 4.0 Great people with a product that has promise that still needs some refining Pros Parent & Student app for smartphones and amazing response times from some wonderful individuals. \[SENSITIVE CONTENT\] is super and really works to help you to solve your issues. Love the optional SmartSend Pro. Cons Billing--cumbersome and frustrating. Limited ability to tailor the reports you want. We have to download information and put it into excel and build a pivot table to get the information we need for our financial guy. Another issue is pulling data quickly. They are some reports that are easy pull and some have way to much information that is hard to tailor. I simply cannot pick a high school teacher and print out all her rosters with exactly what I want on the roster. Reason for choosing Gradelink Recommendation from another school administrator that had tried several SIS. The parent portal/app was very, very positive for their parents Review Source Response from Gradelink August 3, 2022 Thank you, Ira; we value your feedback! It plays an important role in our ongoing product development. MS Monique S. Office Administrator Education Management Used the software for: 2+ years ### "Gradelink Simplified My Administrative Duties" November 8, 2023 5.0 Pros Having a system that parents were able to access with all student information and the ability to view and pay their bills. Cons Having to email for customer support, most times when there is an issue it needs to be resolved right then so it's best to be able to speak with someone versus emailing and waiting for a response. Review Source Response from Gradelink November 18, 2023 We’re always happy to help, Monique, so please feel free to call your support rep anytime you need. Just like email support, it’s included in all service plans at no additional charge. Assistance is also available 24/7 on the help website. Just click on the question mark icon at the top of the screen whenever you’re logged in.