# Page 7 | Gradelink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Gradelink the right School Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118900/Gradelink-SIS/reviews --- Gradelink 4.7 (730) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 7 - Reviews of Gradelink ## Showing most helpful reviews Showing 151-175 of 730 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Debbie S. Academic Guidance Counselor Primary/Secondary Education Used the software for: 2+ years ### "Great Customer Service" May 23, 2024 5.0 Pros is very easy to use, however, if a question arises, the Support Team is quick to respond. In particular, Mark is always helpful, kind, and quick to resolve any issues that come up. Cons It would be helpful to have updated training videos available for review. Review Source Response from Gradelink May 30, 2024 Thank you, Debbie! Mark and the rest of the team work hard to take care of our schools, so they always appreciate the recognition. AE Adriana E. Secretary Education Management Used the software for: 2+ years ### "Excellent Support Team" August 17, 2023 4.0 I love that it doesn't matter where I am I have access to . Pros I came into this position and was already being used. Unfortunately there was no one to train me on how to use it so I had to learn on my own. Luckily Gradelink is very user friendly and it was pretty easy for me to figure it out on my own. Any time I have had a concern or a question the support staff has been amazing. Just recently I had questions on the ability to have attendance messages sent out automatically, not only did I get a quick response, \[sensitive content hidden\] created a step by step video showing me exactly how to do what I needed to do. Cons I wish that there was a little more flexibility in regards to changing the order that classes appear on certain screens. I would also love to be able to customize the grades and divisions. Finally I wish that when printing up certain reports, such as the family directory, I could customize how it prints, especially the size of the font because it prints so small. Review Source Response from Gradelink August 21, 2023 Our development team works hard to make Gradelink as easy to use as possible, so your review is encouraging to them, Adriana! We also appreciate your feedback on what you'd like to see changed because it helps us better understand our schools' needs. HD Heida D. Admissions Coordinator Education Management Used the software for: 2+ years ### "Great Program" January 24, 2024 5.0 Pros Ease of use and customer support. Customer support is always quick to respond and willing to work through the issue with me. Cons Wish there were just a few more customizable options in the Application process. Switched from [Orbund](https://www.capterra.com/p/67653/Education-Management-Tools/) Our school was growing and we needed a system that could handle more students and functions. Review Source Response from Gradelink February 1, 2024 Thank you for the review, Heida! We’re always glad to help. DH Debbie H. principal Education Management Used the software for: 2+ years ### "Gradelink does what we need!" August 13, 2019 5.0 We've solved communication problems and group texting as well as phone calls with the program. Our overall experience has been positive. has been very responsive to any concerns we have had. Pros has been user friendly and provides us with all that we need to store our student information and communicate with our families at a reasonable price. The customer service has been great. It is easy for us to call and get help if we get confused or don't understand an aspect of the program. We do not need to set aside days to do teacher training. The program is simple enough that brief training sessions and video links are all we need to train new teachers. Ease of enrollment and re-enrollment are nice as well. Cons At times, I would like more features, such as digital sign in for our preschool and aftercare. They have a program for that, but it is not what we need, so we will wait patiently for the program to be perfected! :) When parents enroll, we have found that they can skip certain answers by just putting in a space or a letter, for example. We would like for that feature to some how be fixed. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing Gradelink Originally, it was because of the cost of the other program. We are glad we made the decision because it is still much more cost effective for our small school AND seems much more user friendly when talking to other schools who use RenWeb. Review Source Response from Gradelink August 14, 2019 Thank you for a great review, Debbie! We always appreciate feedback from our schools to let us know what's working well and what could use improvement. IC Ira C. Principal Primary/Secondary Education Used the software for: 6-12 months ### "A Solid Product that is Improving as it Grows" July 20, 2022 4.0 Great people with a product that has promise that still needs some refining Pros Parent & Student app for smartphones and amazing response times from some wonderful individuals. \[SENSITIVE CONTENT\] is super and really works to help you to solve your issues. Love the optional SmartSend Pro. Cons Billing--cumbersome and frustrating. Limited ability to tailor the reports you want. We have to download information and put it into excel and build a pivot table to get the information we need for our financial guy. Another issue is pulling data quickly. They are some reports that are easy pull and some have way to much information that is hard to tailor. I simply cannot pick a high school teacher and print out all her rosters with exactly what I want on the roster. Reason for choosing Gradelink Recommendation from another school administrator that had tried several SIS. The parent portal/app was very, very positive for their parents Review Source Response from Gradelink August 3, 2022 Thank you, Ira; we value your feedback! It plays an important role in our ongoing product development. NW Natalie W. Academic Coordinator Education Management Used the software for: Less than 6 months ### "PK-12 School Transitioned to Gradelink" March 19, 2024 4.0 Overall, we transitioned after the start of the school year but found the process to be very smooth despite this. Everyone has taken it on board and is enjoying using it. Pros is overall very user friendly. It has been easy for our teachers to transition to it and it has made their jobs significantly easier. The parents and students also like that they can always track their grades so there are no surprises at parent conferences. Cons Some of the features still need further development. The preschool classes which are graded by subcategories don't have access to lesson planning which does not make sense as all types of class need planning. The scheduling feature is also not user friendly and is not visually clear so we are not using it. Review Source Response from Gradelink March 22, 2024 It’s wonderful to know your school community is getting so much out of Gradelink, Natalie! Please reach out to your support rep for a solution to your lesson planning needs for preschool classes and they’ll be happy to help. SP Susan P. Administrator Primary/Secondary Education Used the software for: 2+ years ### "Customer service " May 25, 2023 5.0 I love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact \[sensitive content hidden\] at and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need! Pros I love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact \[sensitive content hidden\] at and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need! Cons I like everything about I feel it is very easy to use and not complicated to understand. \[sensitive content hidden\] at Gradelink sends us videos that are so easy to understand plus he is always available to help when we need anything!! I feel like \[sensitive content hidden\] is key to your company’s success at Gradelink!! He goes above and beyond to always help with anything we need! Review Source Response from Gradelink June 1, 2023 Thank you, Susan! We wish your support rep's name could be shown so he could get the recognition he deserves for how well he takes care of our schools. MC Misty C. Academy Director Education Management Used the software for: 1-2 years ### "Gradelink " May 23, 2024 5.0 We are still trying to figure out all the features. And although there are tons of training videos, a class would be so helpful! Pros Support! I love \[sensitive content hidden\] who helps with website and \[sensitive content hidden\] who always helps me with report card issues! Cons Having to design my own report cards and create the classes. Literally hate that. It’s not too user friendly for the teachers either. Review Source Response from Gradelink May 30, 2024 Vincent and Wendy love the shout-out, Misty! Please let us know how we can help make working on report cards and classes easier for you. MS Monique S. Office Administrator Education Management Used the software for: 2+ years ### "Gradelink Simplified My Administrative Duties" November 8, 2023 5.0 Pros Having a system that parents were able to access with all student information and the ability to view and pay their bills. Cons Having to email for customer support, most times when there is an issue it needs to be resolved right then so it's best to be able to speak with someone versus emailing and waiting for a response. Review Source Response from Gradelink November 18, 2023 We’re always happy to help, Monique, so please feel free to call your support rep anytime you need. Just like email support, it’s included in all service plans at no additional charge. Assistance is also available 24/7 on the help website. Just click on the question mark icon at the top of the screen whenever you’re logged in. WN Whitney N. Instructor Education Management Used the software for: 2+ years ### "Great for grade school but lacking customization for adult learners" September 1, 2022 4.0 Pros This software is an amazing database for keeping student records. It is highly customizable and there are endless fantastic features for teachers when it comes to lesson planning and class management. Cons Not all schools are grade schools. The ability to change the verbiage of “parents” to something else would be helpful. It is also challenging to use the progress report feature because our school does not have “Terms”. Students come and go all year and have different program lengths. This makes for difficult reporting with the features has. Lastly, there is not a way to quickly copy a class and bring all existing assignments with it. Review Source Response from Gradelink September 12, 2022 Thank you, Whitney. We value your feedback! It helps us gain a better understanding of our schools' needs. HB Haiat B. Principal Education Management Used the software for: 6-12 months ### "I am very happy with gradelink software. It made my life easy as an administrator. " June 29, 2017 5.0 Most of all, the biggest benefit is that it saves our time in the office. We do not have information everywhere. All information is located in the software. Pros Every information we need is stored in G.Link. All lesson plans and standards are together. Standards carry a lot of information for teachers. Grades are easily entered and are not lost. Parents communication has gotten better this year because of G.Link. Every teacher has a web page that she/he can design. Administrators can publish their announcement daily, weekly and monthly. We like the fact that it prepares the students' report cards and transcripts. We do not have to do that any more. The discipline, students' health life, parents' information is all there for us. Teachers like it so much. They still need to get used to it and the deadlines they receive but I know for a fact that they like the features in the lesson plans such as copy and paste the whole week then make daily changes. I keep teaching this feature because that 's what will make their planning so easy, especially for those ho have 6 different subjects to plan. I love how the administrator can easily check teachers' lesson plans, up to date grades. Teachers reports is another feature that is really valuable. Once teacher understand how to use, they can retrieve a lot of information from those reports and use. The staff and team members are extremely sharp and helpful. They usually give us answers right a way even if we call 10 times a day. They still help. They know well that once we get it we will stop calling them. I love their big support. Cons One thing does bother me. We want to send information to parents such as pictures, newsletters and so on. We can not send 2 at the time or more than one. We have to wait a certain time in order to send another info. This does work for us as we have to send timely information. Something that we have to send today, we can wait until next week to send. It is time sensitive. Review Source Response from Gradelink July 6, 2017 It's wonderful that Furqaan Academy is making good use of so many of Gradelink's features, Haiat! We're always happy to help, so, if you haven't already, please contact your service representative about sending multiple messages to your students' parents. VP Vanessa P. IT Director Education Management Used the software for: 2+ years ### "Gradelink review" October 26, 2023 4.0 We love their customer service. They are pretty prompt. Overall, we have been very happy with the service. Our only motivation to every consider switching SISystems is so that our data can export much easier. Pros I like that it's difficult to permanently make an error. Most things are easily correctable should someone accidentally make a change that they didn't mean to make. It is user friendly. Cons The data doesn't easily export to other systems/apps. It has to be edited each time data is exported. I also wish all the reports were completely customizable, meaning I would like to be able to choose exactly what data I need for a report to export. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing Gradelink I was not part of that decision but I believe was chosen due to it's price. Review Source Response from Gradelink November 2, 2023 We love that you feel so confident in using Gradelink, Vanessa! Thank you for your valuable feedback. KF Kirtrail F. Receptionist Education Management Used the software for: 2+ years ### "Review of Gradelink by a busy mom" December 13, 2021 5.0 Pros Easy to use, easy to get in once you have the credentials. Easy to read, easy to print, and not time consuming at all. Highly recommend to other parents Cons I had no problems with , my sons have used the product for 2 years successfully Review Source Response from Gradelink December 14, 2021 Thank you, Kirtrail! We love hearing that Gradelink is working so well for you and your sons. LJ Lirse J. Office Manager Education Management Used the software for: 1-2 years ### "Gradelink Review" April 3, 2023 5.0 My experience with so far has been very good. Something that I really like about this program is the support that I have been receiving when I have a question. Personally, I have worked with \[sensitive content hidden\] during these two years, he has been an enormous support for me. When I have a question, he supports me too much in solving anything. When I send him an email in less than a few hours, he is replying with a solution. For me this is what I liked the most about using the system since \[sensitive content hidden\] has been there to help me and has trained me a lot Pros This is my second year working with and so far I am very pleased with how easy this system is to operate. In the past I have worked using Power School and when compared to Gradelink it is extremely easy to use. I recommend it 100 Cons Honestly, so far I have liked everything about the system, the support that one has is excellent. When you have any doubt, you can also go and search in the same system, and you will find the solution easily. I like everything and I'm very happy Review Source Response from Gradelink April 4, 2023 Thank you, Lirse! We are honored by your recommendation and thrilled that you find Gradelink easier to use than PowerSchool. YC Yessica C. 2nd grade teacher and Vice Principal Education Management Used the software for: 2+ years ### "Costumer Service " June 13, 2023 5.0 I encourage other schools to use this program as it is easy to use. Pros Easy to use. When I need support, the helpline responds quickly. Cons I have used for over 8 years and I have not encountered any difficulties. Review Source Response from Gradelink June 16, 2023 Thank you, Yessica! We are honored by your recommendation. PD Pam D. VPK Director/sis admin Education Management Used the software for: 6-12 months ### "here it is" May 26, 2023 5.0 \[sensitive content hidden\] saved my life today. My report cards would not print correctly and I tried everything to fix it. She was so helpful and within minutes helped me solve my problem. Customer Service is definitely her niche. Thank you so much \[sensitive content hidden\], I can now begin my summer vacation. Pros Attendance and maintaining records with enrollment process that parents had to complete themselves. Cons Ease of use and having things located in one section for student records Reason for choosing Gradelink We thought would be a one stop shop. However, we learned billing is not integrated in with Gradelink and for that reason we are planning our switch to FACTS. Thank you for helping us this year. Gradelink was also not helpful in syncing with Clever, we ended up having to do our own set up to help Clever sync. We began service with Gradelink and did not have a very helpful service rep who was let go not long after getting set up. Review Source Response from Gradelink June 1, 2023 We appreciate your feedback, Pam, and we're sorry your initial experience didn't meet your expectations. If it's OK with you, we'd like to talk with you directly about how we can better fulfill your school's needs. AM Angela M. Guidance Counselor Education Management Used the software for: 2+ years ### "Great Customer Service--Gradelink SIS" January 18, 2021 5.0 I have used this product for over 5 years now, and I recently had my first need arise to speak to someone, again after more than 5 years!! The program is sound and there is very little need for service. However, this past week, I had to contact customer service. I heard from \[SENSITIVE CONTENT HIDDEN\] very quickly, and we were able to email back and forth a few times until I had my answer. He was very patient, attentive, and knowledgeable! also has a wonderful online library that is easily accessible via their search engine. It answers most any question you could have! Pros is user-friendly! I can sit with a new teacher for less than an hour and have him or her fully functioning. Also, the support library of articles is extensive and covers many issues that may come up. I have gone there countless times and find exactly what I need. Cons I have not experienced any serious problems with this software. It does exactly what you tell it to do! The only category that I would like to see open up for customization by the user a little more would be the transcripts. There are categories that can be completed for awards and the degree obtained; however, there are other notable items to list on the transcript such as community service hour requirements and things that don't fit in the pre-made categories list. It would be nice to have a place to make additional notations on the transcripts. Reason for choosing Gradelink Cost Review Source Response from Gradelink January 29, 2021 Thank you, Angela! Our development team strives to make Gradelink intuitive to use and our support team does their best to take care of our schools, so your review warms our hearts. TS Tanya S. Registrar/Academic Advisor Education Management Used the software for: 2+ years ### "Gradelink " February 18, 2023 5.0 Exceptional. I was new to my position at the school and the team has guided me every minute of the way. There is still so much room for our school to utilize this great software! Pros Customer service is exceptional! Their team response time is extremely quick. The software allows you to put all notes/files and data in one software. Exporting data is very easy. Cons There are a few small features our team would like to see and 's development team is reviewing them for implementation. Despite this, the Gradelink team offers alternatives for our team to achieve our tasks/goals. Review Source Response from Gradelink February 21, 2023 Thank you, Tanya! We're always happy to help any time you need. LR Liz R. Office Manager Education Management Used the software for: 2+ years ### "Great Company To Work With" October 26, 2022 5.0 My experience has been GREAT! Being a new user to the platform, the incredible patience of \[SENSITIVE CONTENT\] in the service department has been nothing short of outstanding! With each call, \[SENSITIVE CONTENT\] has walked me (and others) through the process of what was giving us difficulty including sending links to tutorials. Not only has she simplified the use of the platform for me and the others who have needed her, but without fail she is positive, upbeat, and just generally a pleasure. Pros Easy to familiarize with general platform and easy to understand tutorials Cons It required a call to get clear directions on how to modify certain aspects of the program. Review Source Response from Gradelink November 7, 2022 We're thrilled you're off to such a great start, Liz! We're here for you whenever you need help. LR Lisa R. School Administration Team Education Management Used the software for: 2+ years ### "Improved Customer Service" January 18, 2023 5.0 The enhanced customer service over the past year was a tremendous help for our school as we transitioned to using our SIS to submit school data in real time to our state's department of education. I have been able to reach out to and get an answer quickly to most questions via an email or phone call. Pros has made every effort to comply with new requirements for our state's department of education school reports from an SIS. We are glad that we did not have to switch to a new company to receive this service. Cons It would be helpful if we could have multiple staff role choices ("access types") for the same person. It has been difficult when our administrators are also teaching a subject(s) so we have to create multiple "staff" entries to accommodate for the different roles. Review Source Response from Gradelink January 23, 2023 Thank you, Lisa! It's rewarding to know we were able to meet your school's needs as your state's requirements changed. KR Karen R. Guidance Counselor Education Management Used the software for: 2+ years ### "I enjoy using this comprehensive, well organized software. " June 29, 2017 5.0 Not only has this software streamlined our grading and transcripting process, but it allows us to keep parents informed of students' academic progress, as well as school events in an easy and seamless fashion. Pros I do enjoy this software immensely! It has a lot of great features, which meld together seamlessly. I have used this software both as a guidance counselor with full admin privileges, and as a teacher. It is easily accessible to parents, and allows teachers to keep parents informed on a daily basis. The platform appears to be solid, and I don't have random "grade changes" while I'm not looking! I've listed four small issues below. When these are fixed, it will be fairly close to perfect, and I will be able to give it five stars all around. As with any multiple-feature computer program, there is a learning curve. Customer support is always there and willing to talk to us. Cons 1\. We cannot set up grading differently for middle school and high school. (We would like 25% per quarter, 10% exam for middle school, 40/40/20 for high school.) 2. We cannot easily select out parent vs. student e-mail in the Communicate section. 3. I would like to ability to write a comment on a transcript that is neither a test nor an award. 4. I would like to have the ability to print out a grade level of transcript. Specifying graduation year rather than grade level would be fine. Review Source Response from Gradelink July 13, 2017 Thank you for taking the time to write such a well-thought-out review, Karen! We go to great lengths to make Gradelink an all-in-one solution for schools and their students, while still keeping it easy to use. We'll get in touch with you to talk about possible solutions to the issues you listed. We'll see what we can do to earn those five stars! SB Sandra B. Principal Education Management Used the software for: 2+ years ### "Gradelink Review" August 6, 2019 5.0 Overall, our experience with has been wonderful! The customer service personnel are very, very helpful, especially to those of us who need technical guidance. Pros has made it much easier for our staff and parents to keep track of our students' progress academically. I appreciate that I receive a copy of every initial email that goes out so that I am better aware of any potential issues. Grading parameters are easy to set up. We create individual schedules for our students as well. Cons What can be a bit time consuming is posting daily assignments. We also have to go into every individual account to click on the indicator for our parents to receive low grade alerts. As it is now, we would have to assume that parents would choose that option. Since we want to make sure our parents are notified whenever a student has a low grade, we must go into every student's account and click on that notifier. It would be great if Admins could do that with one click for the student body. We also use for our billing. While paying is relatively simple for our parents, understanding the balance sheet is not. Also, for some reason, even when a parent has paid a balance in full, it will still "look" like they have a balance. Review Source Response from Gradelink August 7, 2019 Good news, Sandra: the new Default Grade Alerts setting will make things easier for you! To learn how to use it, just click on the question mark icon at the top of the screen or contact your support rep and they'll be happy to walk you through it. CC Chiapei C. Teacher, vice principal Education Management Used the software for: 1-2 years ### "Good enough but can be better" April 2, 2023 4.0 It is a good system to maintain all database for a school. Not perfect, but good enough I guess. Especially the customer support is excellent. They can always answer my question promptly. I really appreciate that. Pros 1\. Student database (grade, attendance, basic info)2. Finance makes it easy to track student's payment. Cons 1\. We are a weekend Chinese school. Students are assigned to classes based on their level, not age or grade. So it is very inconvenient if cannot show the class a student is in.2. There is no "Chinese Name" field in EnrollMe online form, it is extremely inconvenient to input student's Chinese name manually EVERY SCHOOL YEAR.3. The "Assignment" in Gradelink is one-way communication. The teacher can assign homework to students, but there is no way for student to turn in their work. Hence, "Assignment" is not a practical function until student can turn in assignment in Gradelink. (or at least leave a comment) Review Source Response from Gradelink April 4, 2023 Thank you for your feedback, Chiapei! It helps us to better understand the unique needs of the different types of schools we serve. NA Nancy A. Admissions and Records Manager Education Management Used the software for: 2+ years ### "Gradelink is great!" December 3, 2019 4.0 Very helpful and friendly. They have a good help section and customer service answers right away . Good product! Pros This software helps us organize our student and parent population. We keep track of attendance and grading which allows us to print out report cards and keep grading information on .com. We can keep track of student alumni so we can keep in touch. We also are able to use the system to keep in touch with potential families who are looking for quality education. Customer service is fabulous! Every time I call with a question they help me in a friendly manner and solve my problem. We use the system keep track of hours at the Preschool and aftercare and thus are able to quickly see who may owe for such services. Cons They are still developing some aspects so sometimes a feature is not yet available. Such as last year we were looking at the sign in/out feature but it was not ready. This year we are using it! Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Gradelink We liked the product and the features it had and it was a good fit for us. Review Source Response from Gradelink December 4, 2019 Thank you for sharing so many ways you are using Gradelink, Nancy! And you're right our development team is continually working on creating new features and updating existing ones in order to offer the most complete system possible. LR Lou R. Head of School Education Management Used the software for: 2+ years ### "Gradelink Review" August 14, 2023 4.0 Overall, it is positive I wish there were a few more options available. Pros Tracking grades, creating transcripts, enrolling students. Cons Can't customize schedule and difficult to use for after school tutoring. Doesn't automatically enroll students once we accept them. Everything needs to be copy pasts from prospects to active enrolled. Switched from [PraxiSchool](https://www.capterra.com/p/33869/PraxiSchool/) I didn't like that program. Review Source Response from Gradelink August 23, 2023 Thank you, Lou, we value your feedback! Input from our schools plays a vital role in our ongoing product development.