---
title: "Less Annoying CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Less Annoying CRM the right Online CRM solution for you? Explore 654 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/"
page_type: "reviews"
language: "en"
---

Less Annoying CRM

4.8 (654)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 23rd, 2026

# Reviews of Less Annoying CRM

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

SL

Steve L

Business Development RepresentativeBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years.

“This service simply is fantastic for a sales rep. If you use a business card app, I use cam card, you can simply scan the card and synchronize and upload to LACRM.“

December 17, 2025

Violeta M

Founder and CEOInternational Trade and Development, 2 - 10 employeesUsed the software for: Less than 6 months.

“When we needed to look for a CRM we quickly became very frustrated with complex CRM systems and their high prices.“

February 23, 2026

Ty K

Commercial Mortgage BrokerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I also like the intake form that I was also able to set up on my own and use it with my website.“

May 29, 2026

JA

Josh A

Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years.

“System was too simplistic, didn't provide robust categorization, reporting and overall organizing leads, contacts, deals, etc.“

November 6, 2024

KG

Krista G

VPConstruction, 11 - 50 employeesUsed the software for: More than 2 years.

“I really like the ability to assign tags/create groups withint the platform.“

April 23, 2026

KG

Krista G

VPConstruction, 11 - 50 employeesUsed the software for: More than 2 years.

“I do not like that Less Annoying does not have a legitimate work flow/project tracker.“

April 23, 2026

Pat W

Sales administratorMedia Production, 11 - 50 employeesUsed the software for: 1-2 years.

“Their customer support is also excellent—friendly, responsive, and genuinely helpful. If you’re looking for a CRM that keeps things straightforward while still giving you all the essentials to manage your business effectively, Less Annoying CRM is a great choice.“

November 26, 2025

CG

Chris G

Business IntermediaryInvestment Banking, Self-employedUsed the software for: 6-12 months.

“Many competitors claim to be simple and they over complicate and never take a call.“

April 10, 2026

## Showing most helpful reviews

Showing 1-25 of 654 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ty K.  
Commercial Mortgage Broker  
Financial Services  
Used the software for: 2+ years

### "Excellent CRM, Easy to Use"

May 29, 2026

5.0

My overall experience has been very good and I plan to use LACRM for many year to come. I would highly recommend it to others.

Pros

It is easy to use, and I was able to customize everything specifically for my business without having to pay someone to do it. I also like the intake form that I was also able to set up on my own and use it with my website. The pipelines and opportunities were also easy to set up. In addition, it is an excellent value compared to other systems I looked at. The other systems were too complex and were not easy to use. There are so many great features that make LACRM very easy to use.

Cons

I wish I could send an email to a group (such as lenders) for my deals directly through the system without having to use a 3rd party. I am currently using another system to do this. If this was possible, it would help a lot since I use LACRM for everything else.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

I researched using Google and ready good reviews about LACRM. I tried it and agree with the reviews.

Review Source

Michael M.  
President  
Management Consulting  
Used the software for: 6-12 months

### "Finally a CRM System You Don't Need to be a Software Expert to Use"

January 7, 2026

5.0

My overall experience is excellent. The product is easy to use, it does what I need it to do, support is great if you need it, and it provides excellent value to me for the money.

Pros

I was looking for a CRM that was simple to use. I signed up for several other products and they were all too complicated. Yes they have lots of bells and whistlers and may be great for big corporations but I found just simple tasks were too difficult to do. I almost had to be a software expert to make them work. Also, getting a person to help with some of these other products was not easy. With Less Annoying CRM I was up and running literally in minutes, loading in my contacts, creating fields and scheduling tasks. It was so easy I never even needed to use Help to figure out how to do things. The one time that I did need to call support, someone in the US answered immediately and gave me the information I needed.

Cons

I have not found anything that I don't like. It is working perfectly for me. It does everything that I need it to do.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[FreeAgent](https://www.capterra.com/p/122008/FreeAgent/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

When I demoed the other products they were all too complicated. If I could be up and running in ten minutes, I didn't want to use them.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

ACT is too complicated and I could never get it running properly.

Review Source

KG

Krista G.  
VP  
Construction  
Used the software for: 2+ years

### "Intuitive Easy to Use CRM"

April 23, 2026

3.0

We have had a problem free experience. We have never experienced the website being down or losing information. It is reliable.

Pros

We use Less Annoying or contact management. I really like the ability to assign tags/create groups withint the platform.

Cons

I do not like that Less Annoying does not have a legitimate work flow/project tracker. You have to create a 'new contact' for a project, so the info fields are not really specific to projects.

Review Source

Chris G.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Incredible Value For The Investment"

May 11, 2026

5.0

Positive. It's easy to work with and the support is truly outstanding! I have been able to import a lot of contacts without a lot of hassle. I have never felt the system was insecure to use.

Pros

It's pretty intuitive and completely customizable. At first I thought for as little as they charge for a monthly subscription it would be bare bones but that is not the case at all.

Cons

I am not smart enough to really manipulate it to its full potential LOL! They need to incorporate AI to help the customer get the most out of customizing the functionality of the system.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

LACRM is much easier to use and manipulate and it's intuitive.

Review Source

Stephen M.  
owner and travel consultant  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great value for the money."

May 1, 2026

5.0

CRM is intuitive and easy to use. For the money, it is perfect for my needs. I have been able to customize it quite easily.

Pros

Less Annoying CRM is quite flexible and easy to use. It makes keeping track of all my travel sales a snap.

Cons

When looking at a specific client, I would like the option of only seeing items that are open by default. I should still be able to look at everything, bit those items that are closed, normally won't need to be seen again.

Alternatives considered

[Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/)

Reason for choosing Less Annoying CRM

LessAnnoyingCRM was powerful enough for my needs, and less costly than 4 or five other systems, including ones not listed in this survey.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Needed something much more comprehensive than spreadsheets.

Review Source

CG

Chris G.  
Business Intermediary  
Investment Banking  
Used the software for: 6-12 months

### "Perfect CRM for a small business!"

April 10, 2026

5.0

Fantastic customer service. Super attentive and they was before I even signed up. The logic of the program is simple yet comprehensive to account for most business customer management.

Pros

Simple , perfect for my purposes and super helpful in person support. Really great small company customer oriented.

Cons

I really can’t find much. It met my needs more than anything else . Many competitors claim to be simple and they over complicate and never take a call. Anything I didn’t find desirable, which is just really how it displays visually in certain views, I could probably customize the program if I just took the time. I really love the program and can’t recommend it enough.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Less Annoying CRM

Everyone one of them that I looked at claimed they were simple and as soon as I did the demo I was overwhelmed if it weren’t for this product, I never would have even signed up to use a CRM

Review Source

AD

Adelita D.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent CRM System"

May 20, 2026

5.0

Love them. I refer people to them all the time. An excellent CRM choice if you're needing a gateway into finally actually having and using a CRM.

Pros

So easy to use, cost is great for a small business, and the team? Beyond amazing. They have an excellent personal touch and I never have ever felt like I am talking to a bot. In fact when I first signed up a member of their team personally reached out to me to see if I had been referred by someone else (which I had) because they didn't want either of us to miss our referral discount.

Cons

I wish there were a few more options on filtering and automations, which I understand why they aren't there due to this being as simple as possible for a CRM. Some of the filtering may be user issues haha.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

It was more affordable and I couldn't stomach paying too much as a small business.

Review Source

LP

Lisa P.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Just over a year and I'm still loving it! "

May 21, 2026

5.0

I've really enjoyed using it! It's been just over a year and it has become a daily routine for me to log-in, check in with warm contacts, and organize tasks/information. I think the pricepoint is great for what you get, and the user experience and customer service are simple and easy.

Pros

I like how simple it is - no fluff or extra stuff like flyers or email campaigns. That's not what I wanted a CRM for. Just simply to organize contacts and make it easy to update them!

Cons

I'd like the ability to set recurring tasks. I have done some workarounds for it, but that's one feature that would be great.

Switched from

[MoxiEngage](https://www.capterra.com/p/173358/MoxiWorks/)

I was not happy with the functionality or user friendliness

Review Source

Michael L.  
Partner  
Executive Office  
Used the software for: Less than 6 months

### "Working with LACRM"

May 25, 2026

5.0

LACRM is the software tool that requires the fewest clicks for my daily work. It offers customization, for example through custom input fields. The app starts up and runs smoothly, without lag. Support is focused and responsive, although it is rarely needed.

Pros

LACRM is very easy to use and not overloaded with features. API access is included in the subscription.

Cons

I cannot really find things I don’t like. One feature I would appreciate: An expand function in the activity report, expanding all email texts.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

LACRM is much easier to use. LACRM offers access to the API.

Review Source

PTC

Piergiorgio Tamiazzo C.  
Project Manager  
Individual & Family Services  
Used the software for: 1-2 years

### "Less Annoying CRM Streamlines Email Marketing in Our Company"

July 19, 2026

5.0

For the days I have been using Less Annoying CRM, everything has been fantastic. The experience with Less Annoying CRM is incredible.

Pros

Less Annoying CRM is an accurate platform that has amazing and reliable email marketing features. I like the simplicity and reliability of Less Annoying CRM.

Cons

Less Annoying CRM has an impressive interface that makes email marketing for us. I experience no problems when using Less Annoying CRM.

Review Source

AS

Amanda S.  
Administrative Manager  
Construction  
Used the software for: 1-2 years

### "The perfect CRM"

November 4, 2024

5.0

My overall experience has been 10/10. The CRM is simple to use, it does exactly what I need, and the more I use it the more useful things I find. The customer service support has been brilliant even with the time difference (I'm in the UK) everyone has been really helpful.

Pros

The best thing about Less Annoying CRM for me is how simple it is to use. I'm not very tech savvy and I looked at loads of different CRM's before finding this one. The others were so complex I was put off before even starting but this one is fantastic, it does exactly what we need it to.

Cons

I don't really have any cons. Maybe just a couple of niggles but nothing that really bothers me.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Less Annoying CRM

Because it was simple and straightforward to use

Review Source

AA

Andy A.  
Executive Director  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "It Really Is Less Annoying..."

January 22, 2025

5.0

This was the perfect CRM program for me to start my business with. If you are a solo personal brand entrepreneur this is an ideal CRM platform to use based on what you get for what you pay.

Pros

I first heard about Less Annoying CRM from a colleague at a seminar. I am a personal brand entrepreneur and did not need the expense of or complication of a huge CRM program. After trying it, I was very impressed on how simple and effective LACRM was to use. Also, the customer service is AMAZING.

Cons

I haven't really found anything that I dislike. It took me awhile to learn how to navigate some of the features, but with anything it gets easier use.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

Price and ease of use. This was a better fit for me as a start up.

Review Source

• Barry M.  
Creative and Advisory Consultancy  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Less Annoying CRM = More Enjoyable CRM"

September 24, 2024

5.0

Given that the team at Less Annoying CRM is constantly improving the program, they continue to add new features regularly, and their price point is absolutly the most reasonable in the CRM marketplace.

Pros

It's the simplest CRM I've used in over 40 years.

Cons

It doesn't have all the bells and whistles some of the full-blown CRM's have, but what it does have is easy to use and not confusing.

Alternatives considered

[Insightly](https://www.capterra.com/p/130671/Insightly/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

Easier to use and the most reasonably priced.

Switched from

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)

Zoho erased some of my contact records, created duplicate records when syncing with Google Contacts, and refused to own any of these issues.

Review Source

AO

Andrew O.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "The Best CRM for Most Startups"

October 14, 2024

5.0

Using it to track customers, pilots, and even some investors. Quick, simple, all the things I need in a CRM and none of the overwrought complexity that other systems have.

Pros

Very streamlined product, basically every feature I need for running a small startup, and super simple setup.

Cons

The lack of customizable reports. There is good existing reporting, but sometimes I'd like to be able to see/pivot my data without having to export to .csv.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Less Annoying CRM

Simpler, easier to deploy and use. Cheaper. Enough customization for me.

Review Source

JR

Josh R.  
Co-Founder and CEO  
Medical Devices  
Used the software for: Less than 6 months

### "Flexible, modifiable system for people/companies that do more than sales"

August 20, 2024

5.0

LACRM's become not only my main CRM for our company but also a little bit of a project management and to-do tracking system. It's been handy for helping to prioritize work.

Pros

I've found LACRM to be very flexible and easy to set up for our my own needs that exist beyond sales and fundraising. Previously found other CRMs to be fantastic for one type of workflow but not for others, or that the CRM tried to do everything and just turned into a big mess. LACRM strikes a balance between a number of extremes to make a very usable product.

Cons

Not a dislike, but many integrations come only through Zapier. Just represents a little extra work to get systems to play with one another.

Alternatives considered

[Airtable](https://www.capterra.com/p/146652/Airtable/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Reason for choosing Less Annoying CRM

Best balance of price, ease of use, and functionality

Review Source

David R.  
President  
Publishing  
Used the software for: 6-12 months

### "Exactly as the name promises"

November 15, 2023

5.0

Very positive in all respects once we get to understand that we're having to accept some compromises in return for affordability and user friendliness.

Pros

It is easy, simple, and just plain works. Sure the feature set is limited, but the price is very very affordable and what it does is easy to understand, use, and benefit from.

Cons

More sophistication would be great, but I get it. Most of us don't use all the features in other CRM systems, and the add-on costs and complications are appalling. Less Annoying is a great compromise and we're very happy.

Reason for choosing Less Annoying CRM

Because it is easy to use and actually is used, and is very fairly priced.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Appallingly complex, terrifyingly expensive, and not very useful

Review Source

DZ

David Z.  
Business Development  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Excellent CRM for our small company (with a big footprint)"

October 23, 2020

5.0

We are very happy with LACRM on every level. It has helped us get super-organized in a short time in a painless fashion.

Pros

Less Annoying CRM offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any part of our business. This is a manual, hands-on product. Its customization does not come from dozens of complicated adjustable but hard-to-edit macros, but instead from accessible, logical, immediate relationships between the functions. And all our data can be output in easily-handled spreadsheets and compressed data folders, so it could be easily migrated or adapted for other functions if necessary. The whole LessAnnoying system is deceptively simple. There's nothing we've needed to do that couldn't be handled in a straightforward manner. I can see that maybe some larger companies might need more complex systems to track their customer interactions, with multiple permission sets for their various sales territories. Especially if they need to output complex pre-set reports to show relationships between different business units and products etc. But although our training and certification company has a footprint that involves thousands of professionals across the globe, at our heart we are a 12-person staff, including a 2-person sales office, with clear, basic needs.

Cons

I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Kommo](https://www.capterra.com/p/120048/Kommo/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Less Annoying CRM

The main competitor we test-drove was Hubspot, and we found it to be basically a re-working of Salesforce. Hubspot seemed to replace the Salesforce set of complex nomenclature with another set of also complex, unfamiliar terms and processes. While such apps are super-customizable and flexible, and probably great for larger companies, our small multi-tasking staff needs uncomplicated and straightforward administration. There were other reasons we didn't go with the other competitors we looked at. LACRM just seemed to click with us right away.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Salesforce was way too big and complicated for our small company. It was originally chosen around 2010 by a previous staff member who, I believe, chose Salesforce for its market dominance at the time.

Review Source

LF

Lauron F.  
Project Manager  
Management Consulting  
Used the software for: 6-12 months

### "Easy and flexible CRM tool. "

June 30, 2025

5.0

Pros

I love the user interface and the speed. It is lightweight and functional. The help articles are very useful. Creating and modifying custom fields is very easy and we are able to tailor this to our needs very well. I also like being able to access data with an API call to do more advanced analysis. We are getting a lot of use out of the email integration feature. We are a very small business but I can see this platform working well for much larger organizations also.

Cons

I think there could be improvements in the reporting capabilities within the LACRM platform but I currently make up for this by connecting the data to Power BI and doing more powerful analytics there. I also wish there were more advanced capabilities with bulk data uploads and updates, like being able to merge data with existing contacts. Currently, anything uploaded creates a new record rather than merge with existing. I wish there were a way to view all contacts or pipelines in tabular format to be able to quickly tell which records have missing fields, and be able to make edits in a tabular view.

Review Source

jSS

jason Schlabach S.  
Eastern Sales Representative  
Construction  
Used the software for: 6-12 months

### "Great Customer Service"

June 16, 2025

5.0

Great Customer Service!!! They are there to help you. Call them and there is an actual friendly person to answer the phone!

Pros

Just an all around great CRM. They keep adding great features!! Like emails log automatically!! A great Feature they just added.

Cons

Would be great it would interact with a map feature!! Not many cons on Less annoying CRM. Just a great Program!!

Review Source

SS

Shelby S.  
Founder  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "LACRM Review"

December 25, 2025

5.0

Pros

A couple of things that I've really enjoyed that Less Annoying CRM has is good customer support and the platform is really easy to use.

Cons

There are several things that I enjoy about Less Annoying CRM. For an area of improvement, considering the idea of business efficiency and time savings when updating/adding new features.

Review Source

RD

Richard D.  
Managing Director  
Education Management  
Used the software for: 1-2 years

### "A great CRM for a small-start up or solo practitioner!"

January 16, 2025

4.0

Extremely positive experience with Less Annoying CRM. As their same suggests, this CRM is truly "less annoying" to learn and navigate. It's easy to learn and use, reasonably priced, and not overly engineered. It's a great CRM for a small start-up or solo practitioner.

Pros

Easy to use. Not overly engineered. Great for a small start-up or solo practitioner. Reasonably priced.

Cons

As our small start-up grew, we needed additional track features and file management. We had to move on to another CRM.

Review Source

RS

Rochelle S.  
Founder  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Love Less Annoying CRM!"

December 10, 2024

5.0

It's a great database that has helped us keep track of our clients and outreach status.

Pros

It's so easy to use! Has all of the necessary functions without all of the "fluff" we don't need.

Cons

It was a bit hard to set up, but the support team was a huge help during onboarding.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Pipedrive was too complicated and expensive.

Review Source

SP

Sue P.  
Partner  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Why I chose Less Annoying CRM"

September 19, 2023

5.0

I have all my contacts & their individual information in one easily accessible place.I can create groups for the purposes of email drops. It integrates well with Mailchimp.This has saved me a considerable amount of time not only in terms of creating newsletters and target email drops but also in accessing specific information quickly.I can also access purchase histories & and track quotations and work in progress.It has features that the business will 'grow' into.Overall I have found it a pleasure to use.LACRM does exactly what it says on the box!

Pros

I was originally sceptical about how useful any CRM would be to our business, but that may have been because we were in the middle of huge changes and another change involving more technology felt like a step too far. I really liked the fact that when I trialled it, it was very user friendly.I learn best by actually doing something. I did look at the training videos but dropped in and out of them as I needed to - this was extremely easy to do and best of all the videos were not patronising and did not assume a level of knowledge but explained everything in a straight forward way. That encouraged me to start making trial entires and then deleting them just to see how everything worked The more that I experimented the more I enjoyed LACRM and could see its benefits. I also found the backup support to be excellent. Obviously there can be a time delay as I am in the UK, but the support that I received was given timeously (taking time zones into account) and in a straight forward and easy to understand manner.

Cons

I am being honest when I say that to date I have not found anything that I do not like.However, I am aware that I am not currently using LACRM to its full potential and indeed may never do so, so perhaps that has to be taken into consideration.

Reason for choosing Less Annoying CRM

It was user-friendly, uncomplicated & not intimidating - everything needed by a small business owner like me, who is involved in so many different aspects of the business. The price point was also excellent although this was not the main consideration.It made me want to use it which I knew I would never want to do with the other product. However, to be fair that product is probably more geared to a larger more structured organisation.

Review Source

RR

Rachel R.  
Trustee  
Individual & Family Services  
Used the software for: 6-12 months

### "LACRM for social work/case/client management"

September 23, 2021

5.0

I would be hard pressed to find any fault with LACRM for the purposes we use it for. We capture client data, establish safety protocols, keep case (SOAP) notes, document referrals, maintain statistics. I can also happily say that we are aware that having LACRM in use by an advocate in the field has recently led to a client's life having been saved. Well worth every penny (and probably more). LACRM, in comparison with other products we checked was also the most cost-efficient.

Pros

We are a community advocacy service, dealing with people who are struggling as victims or perpetrators of domestic violence. We also advocate for our clients with other community services. We found that LACRM is easy to use, simple to structure, and easy to remodel when new needs arise. We chose it because of it's ability to adapt immediately to the needs of our advocates.

Cons

The only area that we had trouble with was the shared contacts (networks). We found the workaround, but it costs us an extra user each month so of course it padded out the cost overall. Despite that, we felt it was worth the additional cost when we analysed the other features usefulness to us.

Review Source

MA

Michael A.  
Broker  
Insurance  
Used the software for: 2+ years

### "The CRM your staff will actually use!"

December 20, 2021

5.0

Every time I've had a question or concern, lACRM has responded immediately to my needs. I always ask them when they are going to change from "Less Annoying CRM" to "Never Annoying CRM"?

Pros

None of LACRM's features get in the way of using the system. It's not burdened with fluff - features in search of a benefit.

Cons

I'm transitioning from a tablet to my iPhone and miss the easy navigation available on the larger screen. I'm getting used to the Navigation/Page menu and suspect I'll soon forget the pain of change.

Reason for choosing Less Annoying CRM

I have used many CRM programs over the years. The more "powerful" a system is the harder it is to use and to get my team to use it. LACRM is perfect for small businesses that have a large number of clients and don't want to spend time working on their CRM instead of using it!

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Ease of use.

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