# Page 4 | Less Annoying CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Less Annoying CRM the right Small Business CRM solution for you? Explore 653 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews --- Less Annoying CRM 4.8 (653) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Less Annoying CRM ## Showing most helpful reviews Showing 76-100 of 653 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark P. Assistant Residence Director and Business Owner Hospital & Health Care Used the software for: 2+ years ### "Best CRM I've come accross out of many" September 17, 2020 5.0 I'd tell anyone I know to go for it, it's that good, and seems to be getting better all the time. I also know that I've only begun to use a lot of it and am looking forward to using more. I know it will help me and make my life easier the more I take time to learn about its capabilities. Pros I have used many CRM's personally for my business and also in my corporate work, meaning I've had some very expensive options at my disposal. This is by far the easiest, most intuitive and portable for a mobile setting. I am very impressed with their level of customer support also. I just get the feeling they are out there hustling just like I am and treating me with customer care and modeling service as I try to do the same with my leads. Recommend this to anyone, glad I stumbled upon a US News and World Report that said it was among the best out there, because after using it now for years in multiple career stops I agree! Cons Just keep making the mobile quicker, more intuitive. Make an Ipad version that rocks, and and Iphone version that does, too. I think your offerings now are just fine, but I always like it getting sleeker and more easy to use, or maybe AI learning what I want to do and adjusting to my style, etc. Review Source DF Diane F. Founder, Freelance Ghostwriter, Content Marketing Strategist, Editor Publishing Used the software for: Less than 6 months ### "Best CRM I've found!" September 1, 2021 5.0 My overall experience has been wonderful. I credit LACRM with helping me sign seven clients in two weeks because I was able to track where everyone was in the sales funnel, track the conversations, plan, etc. I swear by LACRM and have been promoting it to whoever I know needs or uses a CRM. Pros What I like most about LACRM is not only its ease of use but its intuitive feel in customizing features. The customer service is top-notch, too. Easy to get a hold of and thrilled it's US-based. Cons There hasn't really been a con for me yet with LACRM. I guess the only thing that could improve the software would be a timer feature so I can track how long it takes me to do the various tasks so I can break down how much I'm making an hour (I charge by project) and make better pricing decisions in my marketing. Reason for choosing Less Annoying CRM Ease of use. The intuitiveness of features. Customizability--the fact that I could customize this for my field (writing, content marketing strategy, ghostwriting, editing) sold me. The price was also a factor. As a one-person operation, I needed something affordable, and LACRM is certainly that. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I made the switch from HubSpot to LACRM because of ease of use, mainly, and price. I get so much more for my money because I actually am motivated to use LACRM throughout the day, every day. And the ease of customization has been an absolutely amazing experience. I am able to track all the variables I need because I'm the one setting the variables. And everything is so intuitive. Also, the fact that the customer service is US-based is a big factor for me. Review Source RM Renee M. President Writing and Editing Used the software for: 1-2 years ### "A common sense, elegant CRM" April 10, 2023 5.0 As a one-person business owner, I was delighted by how quickly I was able to use . It's the kind of software that's so well-designed you think it's too simple. Don't be deceived. It is a powerful software that you can go deeper and deeper into, but there aren't weird tools and menus nor bloated features that visibly get in the way of its basic strengths and functionality. A great example of the designers' common sense is that they didn't create a mobile app just because it's the "cool" thing to do. Their responsive website works like an app on your phone just as it is. Pros I was using it effectively within a day, and continued to add contacts and learn features as I went along. Within one month, I couldn't imagine working without it. I had a couple initial questions as I started and was assisted immediately by Less Annoying staff. Cons The pipeline feature was harder to understand, but in the end, I didn't need it. Reason for choosing Less Annoying CRM I was able to try it out, enjoyed it and was happy to pay $15.00 a month. The software engineers have carefully thought through how businesses actually use CRMS. So many CRMS are just too complicated and bloated. It shouldn't have to take hours of training to use 10-20% of a CRM for which you pay full price. Review Source CF Cheryl F. Photo Coach Photography Used the software for: 1-2 years ### "Very easy to use CRM System" October 22, 2021 5.0 I have had much better interactions with my clients since using LACRM. The system reminds me of when I told a client I would follow up. It also helps me refresh my memory about what we talked about previously so I start the conversation in the correct place. I can also add fields such as what client a product was interested in and were waiting for a sale and reach out to them when the item comes on sale. Pros I love being able to have all the information about my clients in one space. I can group my clients in groups I create myself so they are very relevant to my own process. Just about everything in this system can be customized to meet the needs of my own business. Setting up tasks has been extremely helpful so clients don't get lost or forgotten. I love that emails I send are automatically added to the clients records - great for refreshing my memory before reaching out to a client which results in much better client interaction. I love that I can add my own personal fields. Cons The only two drawbacks, which are fairly minor is that I would love to be able to categorize or search on different notes in the system and I would love to have the ability for the calendar to sync with my iPhone calendar. Review Source EW Elijah W. Realtor Real Estate Used the software for: 2+ years ### "Perhaps the best starter to intermediate CRM you can get" June 17, 2021 5.0 LACRM is one hell of a good product that has an excellent layout, great customer service, good mobility in implementation, and a price point that I don't think is beatable. Pros It's very flexible in implementation. I use it as a Realtor for every client introduction pipeline, and for renting I use LACRM for the entire deal start to finish, minus paperwork. The fact I can change the software to fit my specific needs means if I discover a more efficient way of working a problem I'm free to change the software some to fit my needs. If your currently running a small business like mine that require a lot of client interaction and no inventory, this is a killer software to have. Cons It's lack of reminder automation. Being that I work in real estate, timelines are important. Some types of clients, say renters, use the same kind of reminder pipeline over and over. Or initial first contact pipeline may have the same reminders spaced out over variable times unrelated to specific dates. Example: reminder every 5 days, then ever 10 days, then every 30 days for 4 months. Since these kinds of pipelines are consistent, it's a pain to have to open a calendar and set a reminder for each one of these tasks. It's just not time efficient. Review Source AG Avery G. Owner Legal Services Used the software for: 2+ years ### "Air Traffic Control for Your Business. It's the DASHBOARD for sure" May 1, 2023 5.0 There are many but LACRM is a MUST for any business. I don't understand people who push back when I suggest they implement it. I have something happen now THREE times with different clients, and here is where LACRM has an opportunity to be creative in their marketing. Video is needed for potential employees of companies who DO NOT WANT TO BE HELD ACCOUNTABLE for their activities. I get pushback often from people who are offended that they have to enter data other than contact, into the platform. In other words, they don't want to be held accountable or document their activities. Garbage in equals garbage out. Pros LACRM is powerful and easy to navigate. It's flexible too. One can use it for simple contact management, and that's fine, but when all the different modules are set up, this platform is the heartbeat of a business. The platform can easily be misunderstood, and I would imagine most users don't understand the full impact it can make in their activities. The "system" allows you to anticipate what's coming or not based on the activity entered. Cons Integration with a current system all depends if a company has its current system documented and understood by all. I provide consulting for companies interested in LACRM (that's one of my businesses). The LACRM part of implementation is seamless. I do have a few other issues. Mail handling is a problem, and I am not pleased with the responses from the team. I've used other CRMs that have the mail built into the platform and that makes for a more confident capture of needed data. Reason for choosing Less Annoying CRM Ease of use, cost. Review Source John F. President Financial Services Used the software for: 1-2 years ### "The Best Small Business CRM - So Easy To Use!" March 29, 2023 5.0 I have tried many CRMs and they are often overally complex for small businesses who need fundamental features. The other CRMs tend to cater to larger and enterprise companies that have very special needs. These CRMs really need a programer to set them up. LACRM was easy for me to setup myself. I was using it in minutes after subscribing. Pros The task features and pipeline features are really great. The LACRM makes staying organized and prioritizing critical tasks easy and effective. Cons I wish it connected in a more direct way with my emails. I use Office 365 Outlook and connecting them is not ideal, but it can be done. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Less Annoying CRM Price, ease of use, easy to setup, and funtionality. Review Source AY Amber Y. Owner/Agent Leisure, Travel & Tourism Used the software for: 2+ years ### "Agency Heartbeat" October 22, 2020 5.0 LACRM keeps me organized. They have upgraded and redesigned and such, yet I've never lost a contact -- everything is still there all the way back to my very first contacts. I have never experienced a "down" time -- it's always available. Though I've tried other software, LACRM has earned my trust and "trust" is everything!! I am confident in their knowledge which allows me to be confident in mine. Pros LACRM is a part of my daily life; I use it multiple times hourly throughout my entire work week. I've been with them since 2013 and every note I've ever entered about my clients throughout the years is still right there at my fingertips: Birthdays, anniversaries, all past cruises, their personal information, preferred packages and upgrades, everything! LACRM makes it easy to ensure my clients feel special and well-looked after. With their program providing everything I need, I look real good in my client's eyes. Many times cruise guests are surprised to find I have hundreds of clients on board -- they exclaim, "I thought I was your only customer". It's easy to give them that, "only customer" feeling when everything is right in front of you at LACRM. There are many features I use to benefit my clients but, top of my favroites list is something for myself -- I enjoy their superb customer service. Anytime I didn't know how to do something or didn't understand it, they would quickly come to my rescue (even outside of their regular office hours!) and explain on my level to get me up and running again. They also follow-up with me to make sure it still works well for me. They definitely go the extra mile with a friendliness that doesn't feel or sound forced. They are ... just right!! Cons There is nothing about the software itself. However, I do not like that I have not taken full advantage of everything they have to offer. Originally when there was no phone integration (to my knowledge), I went elsewhere for phones and, especially, recorded lines (recordings have saved my bacon numerous times). When I learned of companies providing integration to LACRM or that have integration potential, I was already so entrenched in the first company I started with until I didn't make time to investigate any of the others. So, although there is nothing I like least about the software, there are things I could improve about my way of doing business. Being too busy to read/learn and make full use of all features is a shame. Reason for choosing Less Annoying CRM Their excellent customer service, their great assistance during onboarding, their willingness to answer all questions and explain things I did not understand at the time, the ease of use and organization of upcoming events, tasks, bookings, potential clients , etc. -- \*all\* business activity. They are the heartbeat of my agency!! Review Source RR Rachel R. Trustee Individual & Family Services Used the software for: 6-12 months ### "LACRM for social work/case/client management" September 23, 2021 5.0 I would be hard pressed to find any fault with LACRM for the purposes we use it for. We capture client data, establish safety protocols, keep case (SOAP) notes, document referrals, maintain statistics. I can also happily say that we are aware that having LACRM in use by an advocate in the field has recently led to a client's life having been saved. Well worth every penny (and probably more). LACRM, in comparison with other products we checked was also the most cost-efficient. Pros We are a community advocacy service, dealing with people who are struggling as victims or perpetrators of domestic violence. We also advocate for our clients with other community services. We found that LACRM is easy to use, simple to structure, and easy to remodel when new needs arise. We chose it because of it's ability to adapt immediately to the needs of our advocates. Cons The only area that we had trouble with was the shared contacts (networks). We found the workaround, but it costs us an extra user each month so of course it padded out the cost overall. Despite that, we felt it was worth the additional cost when we analysed the other features usefulness to us. Review Source DZ David Z. Business Development Professional Training & Coaching Used the software for: 1-2 years ### "Excellent CRM for our small company (with a big footprint)" October 23, 2020 5.0 We are very happy with LACRM on every level. It has helped us get super-organized in a short time in a painless fashion. Pros offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any part of our business. This is a manual, hands-on product. Its customization does not come from dozens of complicated adjustable but hard-to-edit macros, but instead from accessible, logical, immediate relationships between the functions. And all our data can be output in easily-handled spreadsheets and compressed data folders, so it could be easily migrated or adapted for other functions if necessary. The whole LessAnnoying system is deceptively simple. There's nothing we've needed to do that couldn't be handled in a straightforward manner. I can see that maybe some larger companies might need more complex systems to track their customer interactions, with multiple permission sets for their various sales territories. Especially if they need to output complex pre-set reports to show relationships between different business units and products etc. But although our training and certification company has a footprint that involves thousands of professionals across the globe, at our heart we are a 12-person staff, including a 2-person sales office, with clear, basic needs. Cons I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Kommo](https://www.capterra.com/p/120048/amoCRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Less Annoying CRM The main competitor we test-drove was Hubspot, and we found it to be basically a re-working of Salesforce. Hubspot seemed to replace the Salesforce set of complex nomenclature with another set of also complex, unfamiliar terms and processes. While such apps are super-customizable and flexible, and probably great for larger companies, our small multi-tasking staff needs uncomplicated and straightforward administration. There were other reasons we didn't go with the other competitors we looked at. LACRM just seemed to click with us right away. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was way too big and complicated for our small company. It was originally chosen around 2010 by a previous staff member who, I believe, chose Salesforce for its market dominance at the time. Review Source MA Michael A. Broker Insurance Used the software for: 2+ years ### "The CRM your staff will actually use!" December 20, 2021 5.0 Every time I've had a question or concern, lACRM has responded immediately to my needs. I always ask them when they are going to change from "" to "Never Annoying CRM"? Pros None of LACRM's features get in the way of using the system. It's not burdened with fluff - features in search of a benefit. Cons I'm transitioning from a tablet to my iPhone and miss the easy navigation available on the larger screen. I'm getting used to the Navigation/Page menu and suspect I'll soon forget the pain of change. Reason for choosing Less Annoying CRM I have used many CRM programs over the years. The more "powerful" a system is the harder it is to use and to get my team to use it. LACRM is perfect for small businesses that have a large number of clients and don't want to spend time working on their CRM instead of using it! Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use. Review Source JE Jon E. President Education Management Used the software for: 6-12 months ### "A fantastic mid to small size replacement for expensive enterprise level CRMs" October 8, 2021 5.0 With 2,000 contacts in my database I need something that is organized and keeps historical information -- LACRM does this with a very functional interface. Pros Any good software has a learning curve. The LACRM team, and they really work as a coordinated team, was incredibly available and clear in getting me to understand each feature as I got to it both before and then after I bought in. They worked with me to import my old CRM data. As I used it over the months they were as quick, and I mean really quick, in showing me features I missed. There are many opportunities to customize the program. I even got a letter saying they noticed that I wasn't using the Pipelines -- and then showed me how to use that feature for my specific business. Integration with my e-mail is amazing, filling e-mail with clients as fast as I receive or send. When I wanted a search feature they didn't have yet, they taught me a workaround that was very efficient. The more I use LACRM, the more I use LACRM. From "the thing I had to learn" it has moved to the tool I use all day every day. I had to learn a different way to work, but the transition was worth it. It is now present in my life, but certainly not annoying -- with the best customer service I have ever experienced. I don't use Customer Service to fix anything -- but to learn more. Cons I would love an overall search function that would reach into documents and notes. I cannot respond to an archived e-mail but have to copy/paste a old e-mail into a new one. Reason for choosing Less Annoying CRM It looked like it had most of the critical features of my old system, I knew that any new product would require quite an investment in transferring data and getting up to speed on it, and I could afford it all the way to retirement. So I jumped, struggled a bit with lots of help from LACRM, and am quite satisfied with the result. Switched from [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) I downsized my business and they upsized their price. Review Source Kelly B. Certified Professional Organizer Professional Training & Coaching Used the software for: 2+ years ### "Simple and pleasant" October 19, 2020 5.0 was recommended to me years ago when I was trying to get the company I was working for to start using a CRM. After playing around with the free trial I recognized what a fantastic tool it was! The ability to link tasks and appointments to contacts and customize pipelines revitalized my workflow. Logging interactions with clients and contacts in the CRM meant no more emailing back and forth with our small team, the information was there if anyone wanted it. Pros \- The ability to link contacts to appointments and tasks made it easy to navigate to the information I needed. - The dashboard gives a clear (and customizable) overview of what's on the horizon - It was simple to set up and understand, very intuitive! - It was easy to import contacts from MailChimp. - It was easy, and so helpful, to link it to my Google calendar. - Being able to log emails to the contacts via bcc made it easy to gather all relevant information in one place. Cons \- I received some exported data from and it was all jumbled into thin columns. This could have been some default setting from the sender though. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Insightly](https://www.capterra.com/p/130671/Insightly/) Reason for choosing Less Annoying CRM It was less expensive and easier to understand and use.Zoho was way too robust for the little company's needs, Less Annoying suited us perfectly. Review Source MP Michael P. Director Media Production Used the software for: Less than 6 months ### "Assessment of Less Annoying CRM by Michael Piercy of Mandelbrot Ltd UK " September 6, 2021 5.0 Very competent and an extraordinarily good helpline, with 40 minute seminars with very inspirational people. You do get the impression that it is an harmonious company and we are doing this from almost 4,000 miles away. There is little choice about going online - and it has huge benefits such as sharing tasks and data - and Less Annoying will hold your hand in that process. Pros It has the advantages (and disadvantages) of being online. For older people like myself there is a learning process in moving everything from a locally based network or even single PC and getting used to using it online. Less Annoying understand the difference and help you up this important step. Cons There is nothing I like least about it - I still have a little discomfort having used a previous CRM over several years working of a local PC, networked locally, but that is a generic online software issue not in any sense a shortcoming of LA. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) Reason for choosing Less Annoying CRM Enthusiasm - and you got a month in which to taste it - helpfulness, competence and a better price than ACT. Switched from [Act!](https://www.capterra.com/p/175860/Act/) To be fair I hadn't used ACT for several years and it used to be outstanding. It is very expensive now in its online form and we are small. And I think they were less clear about their switch from LAN/Single PC to online whereas you got the impression that Less Annoying - though much younger - had been there from the start. Review Source Paul V. Recruiter, Owner Computer Software Used the software for: 1-2 years ### "The Easiest Application to Implement and Run in my Business" November 6, 2020 5.0 I needed a CRM to keep track of my recruiting clients, candidates, prospects, and contacts. I needed a method to keep all the notes, history, email, documents, and so forth with each contact. I needed to keep track of my tasks and follow-ups for each contact. I needed to put contacts into groups or lists. I needed a sales funnel. And I needed this with the minimal amount of effort. LACRM came through on everything. Pros I selected LACRM for the ease of implementation and use. As a small business, the time it takes to implement, learn, and use applications can be a real drain on the business. I view any new application with dread, for the effort necessary to implement it and get it going. But LACRM turned out to be a joy. It was the easiest and fastest implementation of a business app I have ever encountered. It has a wonderful user interface, totally within the browser with no need for a downloaded app. The data is maintained in the cloud without any effort on my part. It is very fast and responsive, and has all the capabilities I need. It has a series of short video tutorials that are effective and correct. You can watch a video and learn and use its features in minutes. And it works flawlessly. Cons The product is very easy to use, and supports all my business processes. I would like it to be able to automatically enter single contacts with their data from LinkedIn profiles. That way I could enter a LinkedIn contact that I am viewing with a single click, instead of copying the fields one at a time by hand. I can enter bulk contacts downloaded from LinkedIn in an automated way. Review Source JP Johnny P. Partner Venture Capital & Private Equity Used the software for: Less than 6 months ### "Simply the best CRM for small businesses" December 8, 2023 5.0 Wonderful. Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious elements of databasing, contact archiving, structuring tasks and initiating pipelines effortless. My emails go to the relevant contact notes, my fully integrated google calendar becomes central to planning, not an afterthought. The LACRM team have their own Youtube tutorial series. Perfectly executed instructions on how to use a brilliantly simple bit of software. Excellent customer service too. Pros The layout is flexible and counter-intuitive, making it highly user friendly. The click and drag mechanic makes it very easy to use. The ability to build your own fields, data boxes and drop-downs makes this highly customisable. Ultimately, a CRM succeeds or fails by the user experience. I have used a handful of well-known CRM's over the last decade and this provides the best experience, with none of the shortcomings of more complex tools...and at a much lower price point. Cons None. I really would struggle to come up with anything meaningful. Even the customer service is first class. Review Source PL Pam L. President Education Management Used the software for: 2+ years ### "The Perfect System for Us" September 29, 2020 5.0 We absolutely love LACRM. The program meets our needs, but a product is only as good as the people who support it and this, is where LACRM excels. I don't think there is a customer service department better than LACRM. They are quick to respond to us. If they say they are going to get an answer, they'll get an answer and get right back to us. They are incredibly patient, eager to help and cheerful. They speak easy-to-understand English. When I talk with them about a problem, I feel like I'm their only client and they have all the time in the world to help me. Their client support team means the world to us and that's one of the primary reasons we won't ever change. Pros What we loved most about LACRM is how easy it was to learn and how easy it is to use. No one in our office is highly technical, so we needed a program that people could understand quickly, was intuitive and allowed us to be up and running quickly. LACRM has exceeded our expectations. We can train new employees on the system and it doesn't take them long to become proficient. My staff LOVES LACRM. Cons It doesn't have all the advanced bells and whistles that some of the other programs have but, honestly, I'm not sure we really need them. As a database software to manage our client database and prospects, LACRM meets our needs. Too many features and I'm not sure we need them, and I like the idea of paying only for what I need. The price we pay is extremely fair and reasonable and affordable. Reason for choosing Less Annoying CRM Easy to understand. Affordable. Simple to implement. Served our needs at a very reasonable price. Review Source DF Doug F. Sales, Marketing Automotive Used the software for: 1-2 years ### "It Really Is Less Annoying" January 22, 2024 5.0 Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the life out of you trying to learn and maintain it. Pros Very simple and easy to use. Easy to customize for our needs. Great value for the money. Every other CRM I looked at was bloated with features that we didn't need and increased time to learn. provided what we needed. Easy to onboard other members. Customer service response was immediate and helpful. Cons Did not have a template for small dealer auto sales. Did my own customization. Very easy. Alternatives considered [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Less Annoying CRM Simple, lean, inexpensive and effective for our needs. Really is very good for small business. Most CRM products are geared for large enterprise. Review Source JS John S. Sales Rep Machinery Used the software for: 6-12 months ### "Get it Done!" October 13, 2021 5.0 The best benefits I've had from LACRM is improved customer communication due to using the tasking system of the CRM. Elimination of writing weekly sales reports is also a huge relief as our management team can see what we're up to at any time. Pros All useful tools without complications. Being well organized enables sales success. Timely and persistent communication is critical to showing your customers your value. LACRM has all the tools you need to accomplish these critical fundamentals without a bunch of useless clutter. Easy to create reports gives your sales managers the info they need to be informed and off your back. Engaging the software is as easy as it gets. A simple contact list import and you're off and running. We've also found that the shared and refined contact list in LACRM has strengthened our organization and improved our customer service because we can easily assign tasks for continued customer support after the sale as well as inform the sales team if there is a support issue ongoing. Cons No one likes spending time keeping records, writing reports, and being held accountable but being organized and diligent does pay off long term. LACRM is the easiest CRM I've used and is well tuned for our organization. Can't really say that I've found anything not to like. Review Source VR Verified Reviewer PCA Hospital & Health Care Used the software for: 6-12 months ### "Just as it says, "Less Annoying!" " July 15, 2023 5.0 It is definitely something I will be exploring more in the future! Pros It is easy to move around and very well put together. It is as it says, "Less Annoying!" I lovee the notes feature and being able to attach documents to files! Cons There are some things that bigger crm software companies offer that this one doesn't, but they are improving their product all the time! Review Source LC Lee C. Sales Rep And Consultant Utilities Used the software for: 2+ years ### "Simple to Use & Fantastic Value" June 12, 2024 5.0 My overall experience with this company from day one (I have been a customer for many years now) is extremely positive! I would not hesitate (and have done in the past) to recommend to friends and colleagues. Pros I love how I can store all my leads and contacts in a really simple to use and functional database and for such a low monthly subscription from a cost perspective. Most of all - I love the Customer Service from this company. The whole team are always so friendly and quick to respond to any questions. The communication is first class as well e.g. with regards to changes to the CRM / software and price changes are announced well in advance. They also do not take their customers for granted and keep in regular contact. They ask for feedback every year. What a lovely positive, enthusiastic bunch of people! Cons I honestly cannot think of anything that I would complain about. It more than meets my needs... Review Source DH Dori H. Office Manager Construction Used the software for: Less than 6 months ### " Truly easy to use CRM" February 3, 2022 4.0 We were able to import all contacts, assign all users and begin using in one day. It took about a week to set it up exactly like we wanted it. At that point, all users were utilizing the CRM on a daily basis. We've gotten feedback from sales staff that simply love it. Pros I mostly like the ease of use. As a small business with a diverse background of employees, we've been looking for something that does what we need, but is also able to be used by all staff, even the ones that fear technology. So far, so pleased. Cons There are some limitations. We'd like to be able to personalize some fields in the contact section, but are not able to. It's not a deal breaker. Would also like to set up tasks to repeat, but don't see that that is a function. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Less Annoying CRM Less Annoying was exactly that. Less Annoying. Simple process and clear instructions. Review Source AK Autumn K. owner Financial Services Used the software for: 2+ years ### "Great, low-cost product for contact tracking, calendaring, client notes" February 27, 2024 5.0 It's been very reliable. It's one of only two programs I use for my contacts and notes. (the other is my email.) Pros I like that it doesn't try to connect me to any other programs (except gmail for the calendaring), it's inexpensive, and the customer service has been really responsive and nice. Cons I hate gmail. It bothers me that I can't use the calendar without gmail. Reason for choosing Less Annoying CRM Cheaper, fewer other programs entangled in it Review Source ER Eamon R. CEO Professional Training & Coaching Used the software for: 6-12 months ### "CRM that actually is Less Annoying" October 9, 2020 5.0 Simple to set up, easy to use, and most importantly people are using it! Pros Have over the years dealt with a range of CRM tools from high end to basic. It is a sector that almost seems obsessed with adding features and integrations that largely swamp users so that what gets used is a small subset of the functionality. Equally the more functionality the more the CRM begins to dictate how you conduct your business as against assist you to do it better. actually is exactly that - less annoying and even more, positively engaging. It has a minimalist approach but one which gets it just right - we use all the functionality and even the CRM agnostics use all the functionality. There is a compromise in that full integrations are limited but personally think that was the positive right choice. It is an excellent example of user focused software design. In keeping with that its support mirrors that feeling - responsive with a human face. It is quite refreshing for support to tell you honestly what is and is not possible in a constructive way rather than endlessly trying to make you feel that you are being 'heard'. So genuinely Less Annoying - fine job and hope it holds to its Philosophy as it grows Cons Given the design concept full enterprise integrations are a little limited. But in my view balance is right in that people use it, learning quickly and correctly to their needs. Reason for choosing Less Annoying CRM Assisting users in doing their job not trying to instruct them on how the software thinks they should do it. The support service proved a very pleasant surprise in its accessibility when required Review Source KD Kevin D. Executive Coach | Partner Management Consulting Used the software for: 6-12 months ### "They are truly Less Annoying in every way! " March 22, 2023 5.0 They are amazing and I can't recommend them enough. I feel like we tried so many options prior to Less Annoying and they were exactly what we needed. Pros Whatever ways you've found CRM's to be annoying, they are not. Very responsive, helpful and friendly customer service. Unlimited customization of the database to fit our use. And with all the flexibility we have also leveraged the customization to help us with the project management side of our needs. Cons You can't bulk update contacts, so have to occasionally go through a merge contacts that get duplicated. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Copper](https://www.capterra.com/p/141642/Copper/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Less Annoying CRM Too expensive, too complicated and too limited. Having to pay per feature you need gets ridiculous. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Copper](https://www.capterra.com/p/141642/Copper/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Too expensive, too complicated and too limited. Having to pay per feature you need gets ridiculous. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.