Logicalware

Logicalware customer service


5 / 5
2 reviews

Who Uses This Software?

Customer Service & Support Operations & Contact/Call Centres of all sizes across a variety of industries including Retail & ECommerce, Insurance, Travel, IT, B2B, Gaming, Telecoms.


Average Ratings

2 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Logicalware
  • www.logicalware.com
  • Founded 2002
  • United Kingdom

About Logicalware customer service

Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers. We connect you to your customers with seamless communication in a single interface, managing inbound communications and increasing the visibility of each customer.


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Logicalware customer service Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Logicalware customer service Reviews


17 02 15

Feb 17, 2015
5/5
Overall

Comments: We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers' enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently. In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.

Pros: * Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service. * Free 30 day trial

Cons: I wish I had all day to praise this company!

Service & Cooperation

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: user friendliness

Cons: no criticism

Overall: Your service is excellent

Appointments are fulfilled

You can move in the good wishes of the customer

Regards Ewald

Recommendations to other buyers: no