Logicalware customer service

5 / 5
2 reviews

Who Uses This Software?

Customer Service & Support Operations & Contact/Call Centres of all sizes across a variety of industries including Retail & ECommerce, Insurance, Travel, IT, B2B, Gaming, Telecoms.

Average Ratings

2 Reviews

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Logicalware
  • www.logicalware.com
  • Founded 2002
  • United Kingdom

About Logicalware customer service

Our low-cost multi-channel customer service solution works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking and reporting. You can assign your tickets to a team or individual user, get rid of the spam and improve productivity with autoresolve, create canned responses for accuracy and consistency.


Logicalware customer service Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Logicalware customer service Reviews

17 02 15

Feb 17, 2015

Comments: We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers' enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently. In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.

Pros: * Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service. * Free 30 day trial

Cons: I wish I had all day to praise this company!

Service & Cooperation

Nov 17, 2016

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: user friendliness

Cons: no criticism

Overall: Your service is excellent

Appointments are fulfilled

You can move in the good wishes of the customer

Regards Ewald

Recommendations to other buyers: no