Best For

Behavioral health practices, both solo practitioners and large organizations.

Product Details

Trusted by over 60,000 mental health professionals, TherapyNotes helps behavioral health therapists manage their practices more efficiently through an easy-to-use, secure platform for notes, billing, scheduling, and more. TherapyNotes simplifies administrative work, giving practitioners more time and energy to focus on providing effective care for their clients.

Contact Details

TherapyNotes

https://www.therapynotes.com

Founded in 2012

Located in United States

TherapyNotes Pricing Overview

TherapyNotes pricing starts at $49.00 per month.There is a free version of TherapyNotes.TherapyNotes does offer a free trial.See additional pricing details for TherapyNotes below.

Client Portal
Calendar / Scheduling
Intake Note
Treatment Plan
Progress Note

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

TherapyNotes Features

Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration
Appointment Scheduling
Charting
Compliance Tracking
E-Prescribing
Handwriting Recognition
Meaningful Use Certified
ONC-ATCB Certified
Self Service Portal
Voice Recognition
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Appointment Scheduling
Billing & Invoicing
Drag & Drop
Faculty/Staff Management
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records Management
Physician Management
Recurring Appointments
Self Service Portal

TherapyNotes Reviews

Showing 5 of 520 reviews
Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.7/5
Mary A.
Director of Clinical Acumen
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 9, 2019

“Best EHR for Mental Health Practices”

OverallPlease see below...
ProsI love the overall professional presentation of the software. It is clear that Therapy Notes values this and that they work hard to not compromise this. It plays out in the way that they will take their time to carefully design and implement new features and the existing ones are relevant and well thought out. It is evident that they are concerned most with ethics and best practice in the mental healthcare field and not in pleasing everyone because designing a database is not in most clinician's wheelhouse. They have a big job with what they do and this clinician appreciates how they are doing it and the fruits of their labor.
ConsI do wish the portal could be a little more robust but again, this is something that I know they are working on and there are details that they are considering that are out of my scope.

Vendor Response

By TherapyNotes on October 10, 2019
Thanks for the great review! Yep, we continue to add functionality to the portal. Stay tuned to our blog for updates.
Reviewer Source 
Source: Capterra
October 9, 2019
Katie M.
LCPC, CADC, Owner
Mental Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 2, 2019

“Beyond Outstanding!”

OverallA+++++ EXCEPTIONAL, FAST AND ACCOMMODATING CUSTOMER SERVICE FROM A COMPANY I FEEL IS A TRUE TEAM WHO UNDERSTANDS ME AS A PROFESSIONAL (AND HUMAN BEING) AND THEY ARE ALWAYS, ALWAYS WILLING TO HELP ME IF A HARDSHIP ARISES AND WILL HONOR THAT EACH TIME BY HELPING ME OR ANYONE ELSE (as long as it doesn't become a continuous habit). They're truly amazing. I LOVE this company!
ProsTherapy Notes (as an organization) provides optimal, timely, friendly & solution-focused customer service for any need I've called about. They are EXTREMELY UNDERSTANDING if you experience a Hardship of Financial setback (I was diagnosed with Lupus) and will do ALL it takes to accommodating your needs to help get you back on track. Their software interace is extremey user-friendly (setting up your initial account, inputting new client information, scheduling (including a partient portal which assists clients in schedule their own appointment REQUESTS, automated email appt reminders, exceptional clinical documentation, SIMPLE billing practices to submit claims and receive ERA's (with one-click "posting" to various client accounts who are included on the same return ERA.) Payment processing has Several options (my favorite is "Submitted Payment through an External Account/Debit) because most of my client prefer quick POS payment processing for matters such as paying their per session Co-Pays. ETHICAL: Providers are blocked from submitted claims for processing until the corresponding clinical note has been signed. No way around this. Therefore, IF a provider wants reimbursement for services provided, they MUST be compliant and have signed and submitted their clinical documentation. Providers are able to change the settings of the program....but Not that ONE requirement for liability purposes of course. Seriously, Beyond Outstanding!
ConsI'd say the ONE thing that makes it Exceptional::: LOL:::: The program forces providers to complete their clinical documentation within 24-48 hours. Unless you do so, the system blocks your ability to "bill" (and get paid!!) Ugh (but it's a good thing!) I wish they'd develop an APP. I've been asking them for almost 4 years, yet they don't have one? Despite making several other changes to their system (i.e. blogging). They're such an advanced, in-tune, intelligent team of "younger" professionals, it's actually a bit mind-blowing for me that there hasn't been an APP created to support their "mobile consumers".... I feel they could POTENTIALLY be losing lots of business potential by neglecting to make this a priority (knowing that most of their main competitors do function via Apps and their lack of developing one decreases their "attractiveness" over to a company who uses an APP, DESPITE that TN is Superior in every other way!

Vendor Response

By TherapyNotes on September 3, 2019
Thank you Katie for the A+++++ review! Yes we do require notes before you can submit claims, but to be clear there is no "24-48 hour" requirement. You can do your notes whenever you want, as long as you do it before you bill. We haven't prioritized an app because we have so much else we want to accomplish. Plus, you CAN use TherapyNotes on your mobile device in your web browser, and you can push your appointments to your smart phone's mobile calendar. Please check the knowledgebase for instructions on how to do that. Thanks again! :)
Reviewer Source 
Source: Capterra
September 2, 2019
Bethany C.
Office Manager
Mental Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
June 26, 2019

“TherapyNotes- A revolution in Behavioral Health Billing and EHR”

OverallSubmitting claims for the entire day of work takes anywhere between 10 seconds to 4 minutes tops depending on if anything needs changed before it is submitted. The scheduling calendar is a breeze with the ability to see multiple locations and multiple providers at the same time, or restrict it to one provider at all locations, all providers at one location, or any configuration of that you can think of. It is color coded, giving each clinician a different color, so office staff can easily see which patients are with which doctor. And you can set up recurring appointments with the click of a button for as many or as few weeks as you would like for a patient. You can also individualize the billing per Insurance company, and per doctor, so any special billing can be saved and will be automatically input for the payers that require it. Also, the visit records (notes) that the doctors input for each patient are extremely well organized, and easy to print and provide to insurance companies/workers comp/other providers when requested. TherapyNotes is intuitive software that is easy to learn, user friendly, and inexpensive in comparison to other options.
ProsThe price charged, along with what you get is incomparable, this software is head and shoulders above the competition. TherapyNotes has solved 99% of our Billing and EHR issues. When issues do arise, we are able to get a representative on the phone within 1 minute flat, (this is record time, EVERY time.) and they are always extremely helpful, knowledgeable, and can SOLVE any problem. The one and only problem I still have, is already in the works for the next update to solve, and TherapyNotes staff has provided such an easy workaround in the meantime, that it has become nearly a non-issue. It is an extremely user friendly interface, and we have come to find that any mistake made within the system (Billing/health records/you name it) can be reversed, without any issues.
ConsThe Doctors had a hard time, when the office first transitioned to TherapyNotes, getting the notes completed. (All notes regarding a patient's visit on that date of service need to be completed before that DOS claim can be sent out. There is no deadline to complete them, you just can't send the claim until they are completed) Once the clinicians adjusted to writing their notes in a timely fashion, they too have concluded that they much prefer TherapyNotes over our old software (NueMD) which was MUCH more costly, for extensively less features that are beneficial to a behavioral health practice.
Reviewer Source 
Source: SoftwareAdvice
June 26, 2019
Brian T.
Clinical Social Worker, Psychotherapist
Mental Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 25, 2019

“Very comprehensive, user friendly, and overall fantastic EHR/Billing software!”

OverallOverall a really pleasant experience with TN. Highly recommended!
Pros- Comprehensive and robust charting system - Pre-populated progress notes from dx and treatment goals from intake / 1st treatment plan making completing half of the note a breeze! - Pre-populated interventions list, or create your own - Fantastic ability to submit claims electronically with ease making the billing process a breeze! ERA's (EOB's in electronic format) come straight from the clearinghouse making reconciliation a one click process vs manually entering insurance payments. These two features have saved me tremendous time! - All of your billing is easily accessible either by patient, or practice wide. Many reports you can run to efficiently keep an eye on your cash flow. - Appointment reminders via text, phone call, or email. Clients LOVE them! Reliable. - Incredible customer support! Second to none. Every time I call there are no long wait times (usually under 5 minutes or less!) Customer support is clearly extremely knowledgeable about the software and are eager to help problem solve technical issues or just there to guide you through the use of the product. I can't tell you how helpful they have been. Words can't describe. They really are amazing! :) - THE PRICE! Superb value for such a comprehensive system. This is a company who isn't looking to squeeze out as much as they can from you. It's very affordable for solo practice clinicians who are already struggling to make a living with all other expenses a practice runs into.
Cons- Sometimes the billing can get confusing due to the complexity of the process of billing with insurance in general. - No telehealth module yet! Once HIPAA complaint video confrerencing comes, TN will truly be an ideal fully comprehensive easy to use platform! Looking forward to it!
Reviewer Source 
Source: Capterra
April 25, 2019
Avatar Image
Katie M.
Owner/Administrator, Licensed Clinical Professional Counselor, Certified Alcohol & Drug Counselor
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 6, 2019

“Above & Beyond!!”

OverallTherapyNotes has the most outstanding customer service of Any company in which I've ever conducted business. Each time I call them they respond within 1-2 hours with a Solution to my inquiry. When I have certain requests pertaining to my practice or TN account, they willingly and generously support my concerns and do whatever it takes to work with me so that my practice succeeds. I could go on and on with this answer but simply put, I'm so grateful I "stumbled" upon this company and EHR softward progam because I've had ZERO issues with them at all and would highly recommend them to any person seeking a new documentation system!
ProsTherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.
ConsRegarding TherapyNotes, there are only 2 things that cross my mind now and then. 1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that! 2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.
Reviewer Source 
Source: Capterra
February 6, 2019