Who Uses This Software?

Behavioral health practices, both solo practitioners and large organizations.


Average Ratings

484 Reviews
Ease

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Edu, nonprofit, and other discounts available
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TherapyNotes
  • www.therapynotes.com
  • Founded 2012
  • United States

About TherapyNotes.com

Trusted by over 60,000 mental health professionals, TherapyNotes helps behavioral health therapists manage their practices more efficiently through an easy-to-use, secure platform for notes, billing, scheduling, and more. TherapyNotes simplifies administrative work, giving practitioners more time and energy to focus on providing effective care for their clients.


TherapyNotes.com Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration
  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice

TherapyNotes.com Reviews Recently Reviewed!


Very comprehensive, user friendly, and overall fantastic EHR/Billing software!

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Comprehensive and robust charting system

- Pre-populated progress notes from dx and treatment goals from intake / 1st treatment plan making completing half of the note a breeze!

- Pre-populated interventions list, or create your own

- Fantastic ability to submit claims electronically with ease making the billing process a breeze! ERA's (EOB's in electronic format) come straight from the clearinghouse making reconciliation a one click process vs manually entering insurance payments. These two features have saved me tremendous time!

- All of your billing is easily accessible either by patient, or practice wide. Many reports you can run to efficiently keep an eye on your cash flow.

- Appointment reminders via text, phone call, or email. Clients LOVE them! Reliable.

- Incredible customer support! Second to none. Every time I call there are no long wait times (usually under 5 minutes or less!) Customer support is clearly extremely knowledgeable about the software and are eager to help problem solve technical issues or just there to guide you through the use of the product. I can't tell you how helpful they have been. Words can't describe. They really are amazing! :)

- THE PRICE! Superb value for such a comprehensive system. This is a company who isn't looking to squeeze out as much as they can from you. It's very affordable for solo practice clinicians who are already struggling to make a living with all other expenses a practice runs into.

Cons: - Sometimes the billing can get confusing due to the complexity of the process of billing with insurance in general.

- No telehealth module yet! Once HIPAA complaint video confrerencing comes, TN will truly be an ideal fully comprehensive easy to use platform! Looking forward to it!

Overall: Overall a really pleasant experience with TN. Highly recommended!

Capterra loader

Above & Beyond!!

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: TherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.

Cons: Regarding TherapyNotes, there are only 2 things that cross my mind now and then.

1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that!

2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.

Overall: TherapyNotes has the most outstanding customer service of Any company in which I've ever conducted business. Each time I call them they respond within 1-2 hours with a Solution to my inquiry. When I have certain requests pertaining to my practice or TN account, they willingly and generously support my concerns and do whatever it takes to work with me so that my practice succeeds.

I could go on and on with this answer but simply put, I'm so grateful I "stumbled" upon this company and EHR softward progam because I've had ZERO issues with them at all and would highly recommend them to any person seeking a new documentation system!

Excellent Company

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like everything about it. It is user friendly, if you need help the support team is exceptional. Notes are professional and clear, easy to read, treatment plans are wonderfully easy and all you need for notes are available for documentation. Their billing is easy and support is a phone call or email away. I have used the product for 3 years plus and have never had a bad experience with the company. It keeps confidentiality, and ease of keeping client information in a safe place.

Cons: There isn't anything I don't like about this software.

Overall: Excellent company

I have been with Therapy Notes for over three years and have never had a bad experience with the product or the service. They go above and beyond to make sure you as a provider or user have the help and support you need. They are constantly making improvements in the software and they make taking care of the paperwork end of business so easy. I have had pleasant and great experiences every time I call their support team with questions. No question is left unanswered nor are they too trivial. They try to make the product as user friendly as possible and are there to guide you through it all. I love that my notes are professional and easily read, all information that needs to be in them are there, I once got audited on a couple of clients by Medicaid and it was so easy to pull up what I needed and get it sent in. Passed with flying colors because all that I needed was in the note format. My clients all get a reminder text or call and they love it. I appreciate all the hard work they do on their end to make this a top of the line product for those of us on the front lines with clients. Billing is easy and user friendly. i would and have recommended this company to anyone looking for a good safe and professional product to help you in keeping documentation and billing orderly and consistent with expectations of our fields of practice. Thank you Therapy Notes!

A great therapy office addition

Oct 24, 2012
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Notes are easy to enter for a busy practice. I love the features of uploading old paper charts for storage (other programs don't allow this). The feature of customizing procedure codes and interventions are a great option. The system is extremely easy to use. The to do list section is great for seeing notes that you may have forgotten to write, to notify you when a treatment plan is due, and to remind you to discharge clients who are no longer active. This is been extremely helpful to keep charts current. The ability to log in from other computers helps for accessing client information in a crisis without needing to go to the office. When I get requests for charts, I can easily download notes to fax or email without problems. The feature of generating client statements helps save a lot of time.

Cons: Being a small practice, I don't have funds for purchasing billing services in addition to the system, so I was disappointed in the billing fee being per submission rather than a flat rate. If a flat rate was offered for billing integration this might be resolved for smaller offices. It would also be helpful to generate customizable letters to clients for reoccuring situations such as discharge notice and missed appointments. There is also no way to generate client numbers within the system, so I currently have to keep a seperate excell document to generate client numbers (i.e. automatically assigning numbers when entering a new client). I also would like to have a billing documents section to scan copies of EOB statements that is seperate from the clinical chart. Current there is not way to integrate credit card processing within the system, but is a possible future feature.

Overall: Overall I am very happy with the system and recommend it for practices of all sizes. The pros out weight the cons. Most of the negatives I have found are potential future features. There is already a plan to integrate appointment reminders to clients, which will be a great time saver. I have found updates to the system to occur very quickly and good follow through on promised features. They owners are definitely motivated to keep customers happy when able.

Vendor Response

by TherapyNotes on October 24, 2012

Thanks for the great feedback. Yes, future planned futures will definitely assist with some of the items you mentioned and you are right that appointment reminders are coming very soon! (FYI, I'm typing this on 10/24/12. If you are from the future, we may already have this feature. Check the web site to find out!)

Therapy Notes for Administrative Use

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The software is pretty easy to use and set it up to what works best for your practice/office. I have trained many people on Therapy Notes since we started using it in February of 2016. The software is intuitive and learning the ins and outs is not too time consuming. I like it much, and I mean MUCH, better than our previous software program.

Cons: There are a few items that we would like to see such as being able to set up a client with more than one provider, and have the software bill insurance for one provider, but allow another provider to be self-pay with no insurance. The other really big item would be to add a comments section on the actual billing page. While we can make comments on the billing settings page, it would make sense to also allow comments on the billing page, where our providers are more likely to look. There are a few tweaks here and there that I'd love to push for, but all in all it's a great program.

Overall: For me personally, and we have four offices filled with providers, Therapy Notes has enough options to fit the majority of our needs. I appreciate the quick support feedback. That's an important feature to me as a manager. I also appreciate their quick updates when there is an issue with the program, which is going to happen in any program one uses. It doesn't happen often, but when it does, they keep all of their users up-to-date in real time. I think Therapy Notes is a really good program and I would recommend it to anyone in this industry.

Great EHR Product

Feb 24, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I highly recommend this software.

Pros: The program is extremely easy to use with a very small learning curve. The automated task list is fantastic. I am able to keep on top of all that I need to do to be successful! Insurance claims and payments are a snap. All you have to do is write the note and click to submit a claim! Treatment planning template is quite useful and easy to populate Notes are organized in a really great format. I am confident I could succeed if ever audited. Customer support is AMAZING and LIVE any time you need them. They are a phone call away!

Cons: I would like a scheduling app that is directly tied to the Notes scheduling calendar. It is annoying to have to open a browser on my smartphone and input a password every time. Some screens are not able to be enlarged and therefore I am not able to schedule with ease. There is no way to create forms online and send them to clients to fill out online. I am currently sending paper, having clients fill them out with pen, and then scanning and uploading. A secure overlay email function (like hushmail?) directly incorporated into the software would be useful. When I click on the client's email address this would automatically open and be so useful and safe. A video conferencing option might be nice, depending on the overall cost.

Awesome in Every Way!

Oct 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about every topic imaginable. I love having access to a knowledge-based library this comprehensive that I can utilize at times I need to look up a quick procedure I had forgotten or for when I need an answer quicker than it may take for TN to respond (NOTE: I'm referring to an email response!) You do have the option of calling the TN support team and receiving instant customer service from a friendly, patient TN support representative. One thing I love is that in the 4-5 short months I've been using TN, I've had to contact Support for a number of matters, as I am a new, first time practice owner. It's very comforting to be greeted by or responded to by the same set of people on staff to assist me. The consistent low turn over rate says a lot about the management of a company and the staff at TN genuinely make me feel as if they're getting to know me and my company/account personally. Some of the actual features that has made my job easier by switching to Therapy Notes is their multiple drop down menu features for Clinical Interventions, or the History drop down tap, which you can click on during a session with your Client to instantly review their status from their last session. Scheduling is a breeze, Billing is effortless and the Patient Portal is exceptional. The features are endless and I can't rave about it enough. Not to mention, they take ALL suggestions for improvement into consideration and actually respond to those requests with gratitude while providing you feedback on your request. IF YOU ARE LOOKING FOR A SIMPLE, YET THOROUGH AND COMPREHENSIVE SYSTEM DESIGNED SPECIFICALLY FOR THE MENTAL HEALTH PROFESSION, THEN THERAPY NOTES IS THE ONE TO CHOOSE. HANDS DOWN, IT HAS MADE MY JOB SIMPLER AND HAS FREED UP VALUABLE TIME IN MY LIFE THAT I CAN NOW ALLOCATE TO MY FAMILY OR OTHER AREAS OF INTEREST. STOP RESEARCHING NOW! I personally signed up for the 30 day free trial to 5 or 6 different systems simultaneously when trying to make my choice as to which company to use. THERAPY NOTES IS ALL YOU NEED. Enjoy!

Best Product Available for Private Practice

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is such a user friendly interface. I am not technologically astute and this software is very easy to learn, it is so logical and straightforward. I love that it saves information enterened in previous sessions, such as MSE, medications, etc. and lows you to edit and adjust for current session rather than re-enter all of the data. There is no redundancy or series of non applicable boxes to check throught that you encounter in other EMR's.

Cons: I wish there was part of the software that would save past med trials. I enter them in my intial eval, but they do not save and as I try and discontinue medications, I would like them to be saved. I have asked about this and told I can enter them in the area saved for notes on medications, but I would like it to save on med list automatically.

Overall: Customer service is by the far the highest quality that I have encountered in many of the providers that as health care practitioners we deal with on a regular basis. The turnaround time is rapid, and I mean rapid. At times it has been within minutes. They are so easily accessible and so courteous and efficeint. If all companies operated with this model, medical offices everywhere would have a lot more smiling faces!!

Great Experience with Therapy Notes

Mar 18, 2015
5/5
Overall

5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Therapy Notes has been the best thing we have done for our practice. It has saved time, money and space. I own a group practice and we are able to have multiple clinicians using the system at the same time. TherapyNotes will automatically do the billing with one click once the client information is entered and the note is finished. The notes are extremely user-friendly and easy to use. The notes can definitely be filled out between sessions to maximize your time. There is also no need for bulky file cabinets as all of the client documents can be scanned and entered into the system. It is very user-friendly, even my most technology challenged clinician can use it at ease. Also, the customer service is amazing. You can ask them any question and they will answer it, usually within a few minutes, at most a few hours. I would recommend this product to any clinician who wants to keep his or her sanity and time. Everything is all in one place and life is much more streamlined for sure! This product has literally saved my practice.

Cons: The thing that I like least is that there is no client portal, which means clients cannot log in to schedule appointments or change them. We have our website set up so that clients can book their own appointments and we must use Full Slate to do this, so it means we must constantly go back and forth to the two sites in order to keep our calendar. Other than that, it is great and hopefully they will have the client portal up and running really soon.

Recommendations to other buyers: Try it. Once you get all of the client information into the system you will love it. It takes a while to transfer all of the information from your paper files to the TherapyNotes system, but once you do you will love it. It is worth the monthly fee.

My general experience with Therapynotes has been good. The program is versatile, efficient and very

Apr 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My pros for Therapynotes are: user-friendly for staff and clinicians; different degrees of accessibility for users as set up by the administrator; most of the office's working can be assess in Therapynotes (such as patient reminders, different levels of accounting, and patient files); good availability to the company for support which has been friendly, knowledgeable, and prompt; easy insurance billing, quick and efficient remit processing, easy entry and manageability of insurance companies, CPT codes, and other billing codes; patient progress notes are in a usable and a nicely tailored format for mental health usage, and diagnoses are generated when you begin to type it in versus having to know the ICD 10 codes.

Cons: My cons are: would like a better querying system or means of searching patient information quickly and easily, sometimes the system runs slowly or seemingly gets bogged down for several hours.

Overall: This is a very good software that deals with most all of my company's needs in a user-friendly format with very good customer service.

TherapyNotes.com

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros: Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons: It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.

Always looking out for the provider

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There's a lot to like. Unlike the EHR at my previous agency, TherapyNotes.com speaks actual psychologist lingo and seems to include nothing unnecessary. Lately, they've provided free one-credit continuing education courses about ethics, attachment, mindfulness, and other relevant topics. I queried whether they could seek APA-accreditation for the CEU's (in addition to the already-in-place NBCC-accreditation) in order to meet my state's requirements, and customer service replied that they *already* have an application submitted with APA. I've requested that with other CEU providers in the past and have gotten a negative response...so I'm especially thankful for TherapyNotes.com!

Cons: Over the last two years, there are a few tweaks I have suggested to customer service for the program to better meet my needs (and probably the needs of many others) in terms of functionality. I haven't seen any of my suggestions implemented yet.

Practice Management Made Easy

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I most appreciate the organization the software provides. From running revenue reports to scheduling patient appointments, it keeps my time on the computer minimal and efficient. Customer Support has also been helpful on a number of occasions when I've called in to ask questions or get directions on performing a specific task.

Cons: In the two plus years I've been using TherapyNotes, the system has shut down a total of two times (that I can remember). Even though it was inconvenient at the time, I was impressed with the communication from the company to its users and their efforts to get things back up and running. This is why I decided to continue using the software. Their response to system glitches (which are extremely rare) is prompt and always involves an email or message from their Facebook page.

Overall: Using TherapyNotes.com allows me to confidently run my business, especially since I handle billing, scheduling, and documentation, in addition to providing the service. Thanks TherapyNotes!

Overall TherapyNotes is a great program for solo and small providers who are needing a EHR program.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: TherapyNotes is a great program for small providers who are needing to move to EHR/EMD. The interface is easy to follow, and the support team is easy to work with and great in resolving issues. I have recommended this platform to numerous peers and colleagues in the Mental Health Counseling or Psychotherapy fields.

Cons: Things I wish it had, like some of the larger software programs are:

1. Dashboard view for Supervisors and Administrators to notify them of any documentation that may be nearing required time frames for submission, and of any upcoming treatment plans, etc.

2. The ability to modify documentation templates to meet the specific need of the provider.

3. The ability to have billing modifiers automatically generate with a service claim, as currently you have to enter these prior to billing for each claim being submitted. In my small Outpatient practice, all users have a "HO" modifier that has to be added to every service claim. It would be nice if the TherapyNotes program implemented a process that would generate that code based on the professional providing the service.

These three items are personal "wants", but considering the cost and ease of use, they are minor compared to the great product that is being delivered by TherapyNotes.

# One Go-To

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating progress notes (option to select from history)

Submitting claims

Scheduling and email reminders

To many to list!

Cons: Nothing. Why do I have to put something down if I have nothing bad to say?

Overall: I'd been holding off on reviewing Therapy Notes for nearly 2 years now because I've had this feeling that the moment I do, i'd jinx it. The truth is that I have not had a single bad experience with Therapy Notes since I got started. They have been so considerate. They understood that I although I needed a quality method of writing my notes, scheduling and submitting claims, I was also starting out - setting up my practice in a new city; and they took that into consideration in their pricing.

Prior to Therapy Notes, I did my notes myself. Can I just say, it was HECTIC and time consuming. Now, note-taking and scheduling as well as submitting claims, are a breeze. Therapy Notes has surely made my work easier - to say the least.

Special shout out to team. It's simply awesome! Very kind, patient and polite, never failed me and I bet she never will.

Therapy Notes...KEEP UP THE GREAT WORK and HR...keep hiring awesome workers.

An excellent system for any therapist

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of scheduling and billing.

Very knowledgeable and responsive customer support.

The format of the psychotherapy progress note is excellent and has passed insurance audits with flying colors.

It provides a great amount of safe-guards to help minimize documentation and billing errors.

The amount of features offered for the price is outstanding in my opinion.

Cons: Very few cons I can think of aside from maybe a bit more flexibility with editing. For example, if I realize I made a spelling or grammatical error on a note after I've signed it this can pose a challenge in terms of going back and editing.

Overall: Excellent overall experience and I recommend TherapyNotes to any therapist I talk to. So comforting to have a system customized for therapists that helps make record keeping, documentation, and admin responsibilities run smoothly so we can focus on client-care. I have worked in other organizations that didn't have a system like TherapyNotes and it was a nightmare keeping up on notes and billing.

The transition from paper record keeping to TherapyNotes was smooth and easier than expected!

Sep 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't say enough great things about TherapyNotes, LLC. I am a licensed psychologist who has been in private practice for 10 years. I switched from a paper system to TherapyNotes about two years ago. At first I was worried that the adjustment would be rough on an "old-schooler" like me, but the transition was smooth and I found the platform very user friendly. I love that TherapyNotes integrates my calendar, to-do list, notes and billing - it helps me to keep organized and on top of my practice. The progress note template provided is quick and easy to complete yet thorough. If you're looking to change to an electronic record keeping system, I would highly recommend TherapyNotes, LLC.

Cons: I honestly like everything about this program. If there was something I had to complain about, it would be that I don't know how to use all the features of this program; specifically the billing features and the client portal. That is not the programs fault though...that is a user error:)

Overall: Moving from a paper system to an electronic record keeping system.

Increased efficiency in my record keeping.

Computer (and math) impaired therapist finally found practice program I love!

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes sense. They have a ledger with session charge, what patient paid what patient's balance is, what insurance should pay, what it did pay, what's outstanding all laid out together in a line. I tried Simple Practice and Theranest and quickbooks and could never figure out what everyone's balances were, now it's right there. Such a time saver. Submitting and tracking insurance payments is just a click, great. They understand that therapists do groups, and have a pretty good system for tracking notes and payments, could use a little work there. Scheduling is clear and easy. Getting around is clear and easy. Correcting errors is a breeze! I neeed that a LOT! Tech support is wonderful (OK they do get that very kind tone in their voice but everyone always uses that tone when they talk to me about computers.)

Cons: The damn blue type face! What is it with practice programs using this hard-to-read font? I have a visual limitation and it's difficult to see. Also don't like it that they won't let me take things off my "to do list" until I do them. thanks mom!

Overall: I have cleaned up my backlog of insurance claims, am current and sleep better at night. I am so glad to have found this program after 10 years of attempting to use others, spending hours and hours trying to figure out what I did wrong and how to correct it with them. They were time consuming instead of time saving TherapyNotes is time saving. These guys seem to have thought of pretty much everything and seem to understand what therapists need. I was able to do everything I wanted to do with the program the first day, it was extremely easy to figure out, and I am a slow learner THANKS!!

Makes a small practice possible!

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I've been using TherapyNotes for a year. The improvements over time make the program easier to use, which only improves my satisfaction. With the note taking template I find my practice to be more goal oriented, as opposed to "problem du jour," and the ability to print out professional looking Intake Evals, notes and billing records provides very professional looking communication. I was skeptical that I had the brain to do billing, but the features of this program are intuitive and the phone support is so patient and knowledgeable, that even I can pull this off without hiring a biller. The price is quite reasonable. I was paying a lease fee that was a quarter to a third of what I was making at a group practice. The text message reminders are effective and scheduling portal saves me time on the phone. I have only had one person miss an appointment. TherapyNotes allows me to practice in a rural, underserved population without having a long commute to make my living. I feel a sense of satisfaction every time I use it. It's almost like having your own staff in a tablet! I use an iPad and a jet pack. I have a laptop for downloading the Electronic Funds Transactions that are not yet automatic. The service is reliable. It's never not come through and the system always responds.

Pros: Ease of use

Cons: You really should have some basic education in billing. It won't take much time, but knowing basic terms and the limits of billing codes is important .

User friendly plenty of options for our office setting. Great customer service they are very helpful

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy to learn. They have great options such as the automatic reminder system this helps cut down on individual calling. The new patient portal option seems to be helpful.

Cons: The system does not have a option to print multiples schedules at one time. We have 15 therapist and we have to print their schedules individually. Therapist do not have the option to see their billing totals to keep track. When using the portal you still have to call, schedule, and send paperwork.

Vendor Response

by TherapyNotes on April 17, 2018

Thanks for the 9/10 review, Starlene! Perhaps you can avoid printing schedules at all by using the calendar sync feature so that clinicians can see their schedules on their smart phones? There is a setting to give therapists limited billing access so they can see their billing totals. We are working on more portal improvements, as you know, so a lot more is coming! Please call or email support if you want to follow up on any of these items. Thanks again!

Capterra loader

I love the support and the professional quality of Therapy Notes.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support and the professional quality of Therapy Notes. I have tried most of the programs for therapist billing and practice out there today and Therapy Notes stands head and shoulders above the rest. Having been in practice for 40 years now, I hope to be able to continue for the next few decades with Therapy Notes as my professional companion.

Cons: THe software demands that you write a session note before submitting any sessions for payment from insurance companies and patients. However, this insures that the therapist is doing everyhting legally since session billing, according to all state licensure regulations, can only be billed following documentation of the session.

Overall: Greatest efficiency of appointment scheduling and billing as well as accurate documentation of all therapy sessions

Extremely comprehensive and easy to use

Jul 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After this recent malware attack, they will be stronger and better prepared than most companies out there providing Electronic Medical Records.

Pros: The product is extremely well written, with all the functionality that you need in a private practice or a group practice. It is also extremely easy to use. Customer service is excellent all well. It was written by a group of experienced software engineers, and the main developer/owner is married to a psychologist! This is probably one of the reasons it is so comprehensive, they both are experts in the respective fields and know what was needed at the onset.

Cons: There are a couple of features I would like to see added, and they have taken my suggestions and they are functions they have considered adding in the future, which is nice to know.

Capterra loader

Awesome practice management

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is nothing that it doesn't do, well accept some telemental health stuff, but even that they are working on. Anything we need, they are there to help and if they can't (hardly ever!) they look into it and before you know it, there's a new added feature to TN! For us part timers, they adjust the monthly fee, which is so helpful. I have been so happy with this help for my private practice!

Cons: No telemental health platform provided to online therapists yet.

Overall: Keeps my notes, claim submissions organized and efficient. The fee is so much less than what you would pay to have an actual person doing this for you. Time commitment is minimal and new products/services are always in process. TN really keeps up with the current needs of private practice clinicians. Thumbs up!!

Great EMR for private practice mental health

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, this is a great product. Customer support is second to none, I'd recommend this solution to any private practice owner.

Pros: This EMR is as user-friendly as they come. Set up and integration are quite simple, scheduling is a breeze, and EDI claim submission requires little more than a click of the mouse. If you own a small to medium sized counseling practice, I highly recommend this product. TherapyNotes is a no-frills, cost effective solution for any practice owner looking to simplify scheduling and billing functions.

Cons: What Therapy Notes offers in ease of use, it equally lacks in reporting and analytics. If you are looking for detailed metrics at your finger tips, this is not the EMR for you. I will add that the Excel-savvy user can render useful data from TherapyNotes, but it does require a significant amount of manipulation if you wish to gain deeper insights into your practice.

Betty J. Owen, LCSW, Clinical Director

Jun 05, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: We love your program. It has resulted in the biggest change in our office for the past ten years. I love the document uploads and its ease of use.

Jordan West researched and reviewed many software programs before being introduced to therapy notes. It has resulted

Simplification in our practice

Decreased paperwork. We scan and drop all documentation into each client file reducing the need to handle client files. We have gone nearly paperless due to therapy notes.

It is easy to navigate.

Ease of auditing clinician files have improved record keeping. It was a nightmare each month to complete audits on client files.

Time and energy saving. Documentation may be completed at home or at the office

Training requirements are minimal. HIPAA standards are in place which allows clinicians to have confidence in documentation.

Great Support Staff.

Cons: Lack of call reminder feature

Payroll feature per session rather than by revenue

Clinician information section

Overall: I recommend this program to everyone small or large agencies. It meets and surpasses all expectations for a documentation program. The interfacing is clean and efficient. Scheduler is a breeze. Record keeping is amazing. When I meet with other organizations I suggest they take a look at this wonderful and timely program.

Our State Licensing Auditor reported it was her easiest audit due to the ease in navigation of Therapy Notes. The only suggestion she has is for us to have a clinician section where all license, insurance, etc. could be accessible while auditing each clinician. Even the State Auditor loves Therapy Notes.

Vendor Response

by TherapyNotes on June 06, 2012

Thanks for the glowing review! I'm happy to report that we are actively working on an appointment reminder system!

Time saving

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use the very first time; doesn't require a lot of software knowledge

I really love the program because their technical support is very helpful especially with helping me figure out billing procedures. One service representative gave me additional advice on what to include with mailing billing to major insurance company to get reimbursed (he went beyond what other software companies have provided me in the past)

Cons: Need to include Objectives in progress notes; sometime don't want to include but maybe they'd help if i were audited. If TherapyNotes would provided additional references on building and creating Objectives, I'd be willing to pay additional fees.

Couldn't be more satisfied!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, keeps me on track and when my docs are reviewed by the insurance companies they have never made suggestions about how I could improve my documentation or that I am missing something important like timely tx plans, interventions etc.

Cons: Sometimes the spell check dictionary needs to be edited for people adding misspelled words.

Overall: I love TN because I can do all of my documentation and billing at the end of each visit. I don't need a clerical staff, billing service or an exchange service. I can be a one person business and spend my time on my work with patients. Also, the Technical Help staff if really knowledgeable re: billing, coding, documentation etc. and have been able to get me through even the most gnarly issues.

I Couldn't Do This Business of Mine Without Therapy Notes!

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to understand. Easy note writing, billing, scheduing and reminders to clients. Everything I need is right in one place. What I like the best is that it always works. If I have a question the support people are AMAZING and helpful and quick to respond with clear correct information on how to solve my issue. I feel very well supported. I have no patience for technical issues and with Therapy Notes I know I will be able to get any answers I need. The best part is that it is rare that I even have a question because the system works so well.

Cons: I honestly can't think of anything I don't like about Therapy Notes.

Why You Need TherapyNotes

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is intuitive and does a good job of only displaying the information needed for the page that you're viewing or task you're trying to undertake. Easy to use.

Cons: Changing billing if there are errors can be a bit of a struggle and as far as I know, there's no way to order procedure codes in the dropdown for scheduling. These are very minor things of course. Oh but users without clinical access cannot add to their schedules. This would be good for helping clinicians know when the support staff will be in our out.

Overall: It's been sensational and made my job so much easier. We're talking from a black and white infomercial struggle to a color view of life with the product difference here.

Outstanding Software and Service

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Therapy Notes is very easy to navigate and find what you need. They also have integrated claims submission which is very convenient.

Cons: There isn't anything that I don't really like about the software, just maybe some suggestions on features to add. For example, it would be great to be able to customize the reminder message for each therapist so we could put their direct contact number on it.

Overall: Overall, I really enjoy using Therapy Notes everyday. The system is really simple to learn and use, especially with their Youtube channel tutorials. Therapy Notes customer support is outstanding whether it is a simple fix or more complex question I have, they always know what their doing and there is never a long wait time.

Disappointed after 3 years with the platform

Mar 11, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons: Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

I've been using TN for three years, and I've never been disappointed.

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the iPhone of EMR software, at flip phone prices. Intuitive. Easy to use. Pleasing to look at. Without glitch. Highly integrated with all practice functions from notes to billing to collections. I'm not easy to please when it comes to organization and administration, and TN always exceeds my expectations.

Cons: I wish there was the capability of setting up regular automatic payments for clients who are on a payment plan for paying down a balance.

Overall: Here's the kicker: I've never, ever anywhere else in my life experienced such consistently good customer service (friendly, happy, helpful, knowledgable). It's uncanny. Other companies should take notes from TherapyNotes.

Comprehensive Practitioner Tool

Apr 13, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Very happy with this program and I evaluated a lot. It is easy to use and keeps one focused on meeting client goals. The risk assessment conducted at each assessment would stand up in a coroners court if ever needed. I am thoroughly impressed with all contact I have had with the producers of this program. They have made individual changes where possible as requested and maintained contact to advise of changes that will take a while to implement (e.g., international sms reminder function; change of time zone). Ticks all my boxes.

Cons: The American date system took a bit of getting used to and if I was tired, would worry I could enter the wrong date. Also the sms feature for international is still being investigated. I would like to see some additional on board tools such as the DASS rating scale, Audit etc; however the interpretive reports can be uploaded. The Cons are really just teething problems and I have found the owners to be VERY receptive to constructive feedback and ideas on how to improve - if they don't have it, mention it to them and they will look at the possibilities.

Overall: Excellent program - diary and note recording system. Clearly identified goals in notes section. Owners always open to suggestions for improvement and will bend over backwards to do what they can to meet your individual needs. Highly recommend you give it a trial, you won't look back.

Vendor Response

by TherapyNotes on April 14, 2013

Thanks for the feedback! To clarify to readers of this review, this customer is in Australia. We primarily support the United States. International customers use TherapyNotes but need to accept the limitations. We will continue to enhance TherapyNotes for international usage over time.

Easy to learn and use, many great features and fantastic customer service.

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and use, many great features, and fantastic customer service. So many people have recommended TN to me and what sold me was hearing about the ability to approve and co-sign notes, that their customer service is great, and the different roles and multi-roles available. All the prompts are helpful too and are subtle rather than annoying like some other programs might be. Very organized, clear, with great direction and easy on the eyes. It was easy to teach myself how to use it, and I would not even call it 'teaching' because they design it to feel intuitive and give guidance not only as you go, but also in a designated 'to do' area so that it is easy to manage and you can take your time.

Cons: Would like there to be fillable forms we can customize for clients that are browser based, like IntakeQ for example or SP.

Overall: I love that I can use one system for notes, plans, documents, upload, download, billing, accounting features, and I am even considering switching to also use TN for billing insurance eventually. Also love the very helpful and fast customer service and that they email.

Therapy Notes Review

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to use it from any device connected to the internet

Cons: The functionality of the secondary insurance does not work for any carriers except Medicare. As the front desk/biller and scheduler I would like the ability to create my own to do /reminder lists that would pop up in a calendar type of format so I can remind myself to go back in and check on accounts at a later date.

Overall: Being able to upload documents to the clients chart is great! We can do away with paper files, as well as being able to email the client forms directly from Therapy notes it looks more professional. The ability to send clients text and email reminders is amazing as well!

Excellent software across multiple platforms.

Mar 20, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: TherapyNotes has the best screen layout to be able to use across a laptop, tablet and smartphone. I was already saving a lot in going out on my own and leaving a counseling center where a large portion of my monthly fees were going to pay for receptionist and billing. Now, I can do all of that on my own in a much quicker and cheaper fashion. With the latest addition of a client portal, my time and be spent even wiser in helping clients rather than responding to so many emails, texts and phone calls about scheduling issues. This by far is the greatest addition to the software for me.

Cons: With the addition of the client portal, this software is fully functioning for my needs like never before.

Recommendations to other buyers: Jump in, take it slow, learn one section at a time, but don't hesitate. TherapyNotes is so easy to learn, and their customer support has been one of the best I have ever interacted with. There is a lot to learn, but give yourself a good 4-6 months learning one thing at a time. In the end you will not regret the transition to electronic filing, scheduling and note taking.

Capterra loader

The best business decision I ever made

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Therapy notes grows with my agency which I appreciate a great deal. I started out in private practice and am now a 10 counselor agency and TherapyNotes has been with me all the way. They also continue to improve the software and keep up with what is going on in the industry. Their customer support is second to none and they are always interested in suggestions that we make.

Cons: I have no negative regarding this software

Overall: I could not be happier with this software. It is so user friendly that we have interns up and running the same day. We use it for scheduling, billing, reminders and so much more.

My practice is so much easier now.

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way that billing and charting are integrated; once my notes are done, I am only a few clicks away from my billing being done. What a relief. I also like that some of the tasks that used to be onerous, e.g. submitting records for disability reviews, printing out billing history, etc... are now just a matter of minutes to perform. This is a great value for the price.

Cons: I really don't have any things that I do not like about the software. Honestly, this is the least stressful or frustrating part of my practice, and it mitigates so many other stresses.

Therapy Notes Review from Psychotherapy Practice

Jan 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use.

Cons: New features take a while to come out and sometimes are not options at all.

Overall: We chose Therapy Notes due to the ease of use. We have been happy with the product and their role out of new features.

Recommendations to other buyers: Don't look at the cost of an EHR but the ease of use when deciding.

Vendor Response

by TherapyNotes on January 05, 2017

Hi Stephanie, Thank you for the review. We have a dozen full time developers working on TherapyNotes. Some features take months to develop, so although there's a new version about every 2 weeks, it only includes the work that is ready to be released. We expect to release many new features in 2017. Your review isn't clear on what features you are looking for, so be sure to send them to support if you haven't already. We hope we will earn a 5-star review from you over time.

Keeps me organized

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Billing by pushing a button.

Easy to send records to an M.D. to coordinate care.

Love the To-do list and all its feature

Automatic notice scheduling features.

New feature of letting clients sign treatment plans on line

Cons: Cannot customize anything.

Sure could use something like Wiley treatment planning.

The nickel and dimeing for everything extra re scheduling billing etc adds up quickly.

Overall: The best benefit is it keeps me organized. Cannot bill until I do a note. Reminders for everything. If a bill is rejected the reasons are listed quickly to remedy.

Love this product!

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how most daily administrative tasks for a therapy office can be accomplished with this software. It is easy to implement and once you start using it, you won't want to change.

Cons: There are certain things I wish could be more customizable, but overall I have no complaints with this product.

Overall: TherapyNotes.com has helped me streamline my private practice and keep track of all the administrative tasks. I'm not the best at admin, but this really makes my life so much easier! I get to spend more time with my kid :)

Amazing Support!

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendliness. Instant feedback on how to correct a mistake.

Cons: Having to sign in multiple times while using the software and having it "time out."

Overall: My experience with customer support has been wonderful. I was treated with friendliness and patience when I did not know what questions to even ask during a difficult billing dilemma. After struggling for many hours trying to figure out the solution and talking to other insurance representatives who were unable or unwilling to help, my billing problems were solved in minutes after calling Therapy Notes Support.

Best Mental Health EHR

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros: Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons: More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

Simply the best!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Therapy Notes at my small private practice for almost 1 year. Almost every day- we say "that's Therapy Notes for you"- with absolute astonishment! In starting a private practice you there are a lot of decisions to make and some of them you have to make twice- because your first decision wasn't right. We went through that with our phone service- it was a nightmare. However, with Therapy Notes, we have been continually amazed at how much they have to offer us and their beautiful product. It is truly amazing. My office manager was the one who decided that we were going to put our schedule in therapy notes. Brilliant idea- we can schedule simultaneously - and send text reminders. I can't say enough great things about this product and all that it has to offer for a growing practice!

Pros: Everything!

Cons: There aren't any that I know of!

Recommendations to other buyers: Stop struggling with paper- and make your life much easier... try Therapy Notes. What other company would offer a month for free? Seriously, after 30 days you will be sold!

Helpful product for therapists in private practice

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: - Interface is user-friendly and easy to navigate.

- Keeps client load manageable between myself (the therapist) and the office staff.

- Tabs on top keep work load organized.

Cons: - There is no option for sending clients digital reminders via email/texting.

- There are occasional glitches, such as phantom clients appearing years after they've terminated, or multiple clients will show up on the calendar (Yet these are highly likely due to non-user software bugs).

Highly intuitive therapist focused interface

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons: There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Clean and simple

Nov 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The user interface is so much cleaner than other outdated programs I've used at other practices. Finding every menu page is intuitive and the load times are fast. I also like that clients can submit requests and questions through this app directly and securely to the clinician instead of having to go through voice messages or email.

Cons: It's taken a little time to get used to and since there are so many programs included with it, it's difficult to sync it with outside programs. Some repetitiveness happens there.

Overall: I enjoy working with TherapyNotes.com because it lets me commmunicate more directly with my supervisors and my clients. I could see myself one day using this program exclusively for billing and scheduling if I was working independently. Security measures are tight and have had no problems so far.

Wolf in sheep's clothing...

Jul 23, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: I cannot recommend this produce. I raved about them three years ago, but now they care more about profit and covering their butts, than any customers!

Pros: Many of the features are easy to use, such as the notes and scheduling. Billing can also be easy if the insurance company accepts payment from TherapyNotes clearinghouse. Best feature by far is the reminder texts to clients!

Cons: The company has grown exponentially, at the customer's expense! They've switched building, added new staff, moved servers and replaced servers, added features, but the quality has suffered and the mistake have been adding up! I get lots of excuses, but no apologies! TherapyNotes servers crash oftens and I've lost notes several times! They have also been hacked and allow access to their internal system putting my records at risk. I could not get access to any client data for 3 days! Totally Unacceptable!! This month they made me accept a new privacy agreement (or not have access to my client data) that indemnified them from any responsibility for any errors or lost data or any hack and illegal use of our client data. I went to log-in on a Monday and the website said, sign our new agreement or you cannot access any of your files, data, schedules...nothing... that's holding my records for random!

Best thing I've done for the documentation and billing side of my practice, Thank you Therapy Notes.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use is the thing I like the most and that is closely followed by great quick responsive support the few times I have needed it. I used two other software programs to keep records and other billing clearing houses---horribly difficult and cumbersome. Therapy Notes has never disappointed me.

Overall: I think, "hard to believe, but true"I have recommended Therapy Notes to all my therapist friends who have asked about record keeping and billing.

Vendor Response

by TherapyNotes on August 09, 2017

Thank you for the wonderful review!

Excellent Software

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Value for the money....you will not regret making the switch. It also sends out email appointment reminders which has drastically cut down on my no-shows, forgotten appts, cancellations, etc. That in of itself saves me money each month and makes up for the cost of the software.

Cons: It is labor intensive in the beginning to input all of your clients, info, scan intake docs, etc. Once it is set up there is no going back.

Overall: I love this software. It has made my note taking and charting so easy and seemless. I have up-to-date treatment plans, one-click Super Bills, and an active to-do list. Amazing. I have recommended it to all of my colleagues.

Recommendations to other buyers: Buy it....seriously.