--- title: "TherapyNotes, LLC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TherapyNotes, LLC Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/118981/TherapyNotes-com/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # TherapyNotes, LLC Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TherapyNotes, LLC ## What is TherapyNotes, LLC? TherapyNotes is a comprehensive EHR and practice management software designed for behavioral health professionals. It integrates functions like scheduling, documentation, insurance claims, payments, and client engagement through a secure portal. The intuitive interface and customizable templates facilitate detailed, person-centered notes and treatment plans, enhancing efficiency and documentation quality. ## What is TherapyNotes, LLC used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Overall rating Based on 971 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Pros & cons Highly responsive customer service Intuitive and user-friendly design Frequent technical disruptions Challenging insurance billing processes Starting price $69 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TherapyNotes, LLC alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/118981/TherapyNotes-com/alternatives/) ## FAQs about TherapyNotes, LLC Overview ### What problems does TherapyNotes, LLC solve? TherapyNotes, LLC solves fragmented therapy practice administration by combining clinical notes, treatment plans, scheduling, appointment reminders, client records, insurance claims, payments, and telehealth in one system. It helps solo therapists, group practices, office staff, and clinical supervisors reduce incomplete documentation, missed follow-up tasks, billing delays, and time spent switching between separate tools. Answer based on 675 reviews Overview ### Which roles and teams benefit most from TherapyNotes, LLC? TherapyNotes, LLC is most used by private practice owners, clinical directors, and mental health professionals such as therapists, psychologists, counselors, and social workers. Clinicians document sessions, manage treatment records, and schedule appointments, while practice leaders and office managers oversee intake, billing, insurance claims, reporting, and daily administrative coordination. Answer based on 935 reviews Overview ### What company size and industries is TherapyNotes, LLC built for? TherapyNotes, LLC is designed for small mental health practices, with 96% of reviewers from small businesses and 70% in Mental Health Care. It serves psychologists, therapists, psychiatrists, social workers, and other mental health professionals, while reviewer representation also includes Health, Wellness and Fitness (12%) and Hospital & Health Care (8%). Answer based on 972 reviews Features and Usability ### What are the key features of TherapyNotes, LLC? TherapyNotes, LLC includes charting and EMR/EHR tools for clinical documentation, therapy notes, treatment planning, and patient records management. Calendar management and appointment scheduling support booking and reminders, while medical billing and claims management handle insurance workflows. It also covers HIPAA Compliant requirements. Answer based on 100 reviews Pricing ### How much does it cost and what fees or limitations are included? TherapyNotes, LLC offers Solo at $69 per user/month, with unlimited clients and appointments plus phone and email support. Group and Enterprise cost 79 per month for the first clinician, then 50 per additional clinician. A free version and 30-day free trial are available. Reviewers generally see value, though some solo and small practices consider the monthly cost high. Answer based on 158 reviews Integrations ### Which third-party tools and platforms does TherapyNotes, LLC integrate with? TherapyNotes, LLC integrates with three third-party calendar platforms: Google Calendar, Microsoft Outlook, and iCloud. Google Calendar synchronization is the most frequently reviewer-confirmed connection, supporting appointment scheduling, calendar syncing, reminders, and the ability to port TherapyNotes schedules to Google Calendar. Answer based on 109 reviews Getting Started and Support ### How easy is it to onboard and train a team on TherapyNotes, LLC? TherapyNotes, LLC offers live online training, webinars, documentation, and video tutorials to support onboarding. Reviewers report that clinicians and teams with basic workflows often learn the system quickly with minimal training. New users, some therapists, and billing or administrative staff may need more time for setup, insurance coding, and billing processes. Answer based on 35 reviews Getting Started and Support ### What customer support options does TherapyNotes, LLC offer, and how do users rate the experience? TherapyNotes, LLC offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users commonly report quick, knowledgeable, patient assistance, short phone waits, and useful follow-up guidance. Some reviewers cite inconsistent support quality, longer queues, or unclear communication during service and claims issues. Answer based on 380 reviews Security ### How does TherapyNotes, LLC handle data security and access control? TherapyNotes, LLC uses role-based access to specific client records, individualized two-factor authentication, secure client portals, secure cloud storage, and secure messaging to protect client information. Automatic logouts and password verification add safeguards. However, some users report cumbersome password resets and frequent reauthentication, while others cite past outages and concerns about breaches or hacking. Answer based on 49 reviews ## Who uses TherapyNotes, LLC? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Highly responsive customer service 97% positive reviews out of 351 Most reviewers find customer support friendly, quick to respond, and effective in resolving questions or issues. Rocky T. Intake Coordinator, 11 - 50 employees. "In the event that I have needed to reach out for assistance, TN customer service has went above and beyond to help solve any issues that I have encountered" Frequent technical disruptions 51% negative reviews out of 88 Some users report bugs and issues, including downtime, glitches, and slow problem resolution impacting workflow. Intuitive and user-friendly design 96% positive reviews out of 200 Most reviewers indicate ease of use, noting the platform is straightforward, efficient, and simple to learn. Challenging insurance billing processes 39% negative reviews out of 61 Some reviewers find insurance billing complex, especially handling secondary payments and tracking payer responsibilities. Darcie K. HIM Director, 11 - 50 employees. "tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos are not clean, I wish you could change appointment color based on different things such as checked in or canceled." Responsive and knowledgeable assistance 92% positive reviews out of 88 Most reviewers describe staff and support as patient, accessible, and consistently helpful with prompt responses. ## Features AI summary Based on 1,280 Mental Health EHR reviews Capterra reviewers point to these as the top priorities when choosing a mental health EHR: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) TherapyNotes, LLC supports all three of the features buyers rate most highly: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help practices protect patient information, document care clearly, and manage clinical records in one system, allowing teams to maintain compliance, improve documentation quality, and keep daily operations organized. HIPAA Compliant 4.8 (208) 74.04% of 208 reviewers that rated this feature as important or highly important TherapyNotes, LLC offers strong HIPAA compliance, helping you keep client data secure through password policies, two-factor authentication, and customizable access. Reviewers appreciate the peace of mind, easy compliance, and built-in privacy safeguards for legal and ethical practice. Therapy Notes 4.8 (81) 69.14% of 81 reviewers that rated this feature as important or highly important Tools to help therapists document, record, and recall patient encounters EMR/EHR 4.7 (163) 63.19% of 163 reviewers that rated this feature as important or highly important TherapyNotes helps you keep records organized, secure, and easy to access, with customizable forms and efficient documentation. Users think the EMR/EHR is simple to use, reliable, and supports insurance needs, though some want more flexibility for prescribers and messaging options. Charting 4.7 (152) 64.47% of 152 reviewers that rated this feature as important or highly important It gives you efficient, structured charting with dropdown menus, templates, and supervisor sign-off options. Some reviewers find charting easy and time-saving, but others wish for more customization, additional templates, and better support for medication management providers. Document Management 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Scheduling 4.7 (121) 61.98% of 121 reviewers that rated this feature as important or highly important You can quickly schedule, cancel, and reschedule appointments, with clients able to manage their own bookings online. Reviewers appreciate the straightforward process, integration with Google Calendar, and time-saving interface, though some want improved color coding and consultation options. TherapyNotes, LLC 132 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: You can quickly schedule, cancel, and reschedule appointments, with clients able to manage their own bookings online. Reviewers appreciate the straightforward process, integration with Google Calendar, and time-saving interface, though some want improved color coding and consultation options. - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: With this capability, you can easily organize and view your schedule, manage repeat appointments, and block out holidays. Reviewers appreciate the intuitive interface, multiple viewing options, and syncing with personal calendars, though some wish for more color customization. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: It gives you efficient, structured charting with dropdown menus, templates, and supervisor sign-off options. Some reviewers find charting easy and time-saving, but others wish for more customization, additional templates, and better support for medication management providers. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: TherapyNotes helps you keep records organized, secure, and easy to access, with customizable forms and efficient documentation. Users think the EMR/EHR is simple to use, reliable, and supports insurance needs, though some want more flexibility for prescribers and messaging options. - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: TherapyNotes, LLC offers strong HIPAA compliance, helping you keep client data secure through password policies, two-factor authentication, and customizable access. Reviewers appreciate the peace of mind, easy compliance, and built-in privacy safeguards for legal and ethical practice. - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - On Call Scheduling: Track and organize on-call shifts - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - To-Do List: A digital list of items that need to be completed - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (801) 4.5 Based on 801 reviews ## Pricing Value for money 4.6 (692) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/118981/TherapyNotes-com/pricing/) Solo $69.00 Per User,Per Month It includes: - Appointment Reminders - Credit Card Processing - Custom Client Portal - Data Import - Electronic Billing - Medical Billing - Secure and Tension-Free Backups - Unlimited File Storage - Unlimited One-on-One Teleheath Sessions Group $79.00 Flat Rate,Per Month It includes: - Unlimited One-On-One Teleheath Sessions - Appointment Reminders - Client Portal - Credit Card Processing - Data Import - Electronic Billing - Medical Billing - Secure Backups - Unlimited File Storage Enterprise (20+ users) $79.00 Flat Rate,Per Month It includes: - Appointment Reminders - Unlimited One-On-One Teleheath Sessions - Unlimited File Storage - Secure Backups - Medical Billing - Electronic Billing - Data Import - Credit Card Processing - Client Portal Value for money 4.6 (692) 4.6 Based on 692 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ iCloud](https://www.capterra.com/p/204717/iCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (920) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (920) 4.7 Based on 920 reviews ## User reviews Overall rating 4.7 Based on 971 reviews Filter by rating Counts reflect reviews available in this feed. 5(747) 4(166) 3(29) 2(14) 1(15) Mentioned topic Recent reviews first, then most helpful RE Reviewer Licensed Professional Counselor Used the software for: 3-5 years ### "Private Practitioner, time saving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 I have enjoyed how TherapyNotes has grown over the years and saves me so much time as a private practitioner. Pros I have been with Therapy Notes as a Private Practitioner for over a decade. The features continue to improve and be top quality. The customer support (when needed) is amazingly fast, and has always resolved my issue on the first time. The program is very easy to use and keeps track of all the things I need to have successful files for my clients. I accept Medicaid, and I am able to manage all the requirements within this EHR program. I find it very valuable for the costs, especially as they have included the AI note writer and the ability to meet with clients virtually right in the EHR. Cons I do not use the connected co pay collection system, opting for the more affordable IvyPay instead. I would love a training tracking system for staff included. However, the way this program makes it so easy for every part of paperwork for clients is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mohammed R. Technical engineer Used the software for: Less than 1 year ### "Easy to Use with Helpful Practice Management Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2026 Pros What I liked most about TherapyNotes is how easy it is to use for managing day-to-day practice tasks. The features are well organized, and the reporting tools make it easier to keep track of important information. Cons I’ve noticed a few occasional bugs and small issues that can interrupt the workflow , which can be easily improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinican Used the software for: 3-5 years ### "Disappointed by Lack of Transparency and PCI Fee Notification" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 14, 2026 My overall experience with TherapyNotes was disappointing. While the platform itself has useful tools for managing a practice, my experience with the payment-processing side significantly changed my opinion. I was charged a recurring $29.95 PCI non-compliance fee beginning in 2022 without being aware that I was allegedly non-compliant or that these fees were accumulating. When I brought the issue to TherapyNotes and CardPointe, I was offered only a three-month refund. I am also concerned about a merchant application I do not recall completing or authorizing. Most disappointing was the lack of clear communication, transparency, and accountability. Based on this experience, I would not recommend TherapyNotes to other providers. Pros The platform itself was generally ok. However, my experience with the payment-processing and PCI compliance issues significantly overshadowed those positives. Cons The lack of clear communication regarding PCI compliance and the recurring $29.95 monthly non-compliance fee. I was charged these fees beginning in 2022 without understanding that I was allegedly non-compliant or that the charges were continuing. When I raised the issue, I was offered only a three-month refund. I was also concerned by a merchant application I do not recall completing or authorizing. The overall lack of transparency and accountability was extremely disappointing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer License mental health counselor Used the software for: I used a free trial ### "Partners and business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2026 Always available for tech support. Cost efficiency. Notes more accurate with less mistakes and AI notetaker. Pros Service is excellent efficient Thank you. One thing I've noticed compared to my last company was that they're easy to get in touch with when in need for technical support. Cons Nothing. I don't know that I like some of the features that are challenging to work with not easy to gain access to my notes sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 3-5 years ### "THERAPY NOTES IS THE BEST THERAPIST BILLING SYSTEM ON THE PLANET" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2026 Zero complaints. Heaps of positives. Rarely do you have to wait for help on the phone more than a couple of minutes. Pros Therapy Notes is an excellent billing system. It's very simple yet very complex. Best of all is the available 24/7 customer service. And, the customer service representatives are all in the United States. English is their first language. They're easy to understand for this hard of hearing billing novice. Therapy Notes has the best customer service this side of Apple. These people know their stuff and have easily resolved all issues I've faced over the last couple of years. Cons Zero negatives. This is an exceptionally well-designed therapy billing system done by people who know what they're doing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Therapist Used the software for: Less than 1 year ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Pros Therapynotes is user friendly, I love the features and assessments in the system. I like how you can see how much you will make for the month. Cons I don’t have any complaints about therapy notes other than I wish our company didn't change to another system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer therapist Used the software for: 3-5 years ### "Helpful tool but costly " 4.0 June 26, 2026 I like the function and value of this platform but the cost is the only thing I would think twice before signing up for it. Pros I like how the platform is easy to understand and has all the parts we will need to fill up to avoid having out notes being unprofessional. Cons I don't love the fast I need to pay over 70 dollars after tax per month just to use this. This is a huge cost for someone who owns a small business that is just starting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Psychiatric APRN Used the software for: I used a free trial ### "Great Platform, with some improvement needed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Great Experience . Great Customer services. As all platofrms needs some improvement in the front end of the platform and also ability to have more customizable notes Pros Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist. I have tried multiple EMRs and none vcan beat TN Cons The front-end part. Need Receive Telehealth link via SMS and not onloy by email . Will be great to improve also the intake process for Presciber providers, such as fill out forms reciving a link by SMS -since there is a lot of elderly patients not able to have access to portals Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Used the software for: 3-5 years ### "Get your life back!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 I can only tell you that I have a life back. Customer service makes all the difference when you can talk with someone. Pros What can I say? What you pay for this program gives you more than value for your money. It gives you peace of mind. The customer support is incredible. You get the talk to real people, not AI. The app is easy to use and you can start the same day you start working away seamlessly. It is always updating with great new features and the ones already there make your life so much easier! When there are any bugs, they are always there to listen and make it right immediately. I always know when there is a problem because the client support system they have keep you on the loop. Their reports are no nonsense. You get what you want and if you can't find it, call them. Someone will literally answer and get you what you need. I can't see myself using anything else ever! Cons There is nothing I can't like about therapy notes. I wish they would expand to spa ware. If they would I would so change the one I am using for my holistic spa practice! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Member Used the software for: I used a free trial ### "Well detailed and comprehensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I will describe it as detailed,very comprehensive, easy to navigate all the features in the therapy note. Pros What i like most is the features are very easy to navigate it.its very detailed and comprehensive to use. Cons Nothing is least about this experience. Every bit of it is so detailed,very comprehesive and very easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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