# TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TherapyNotes, LLC the right Electronic Medical Records solution for you? Explore 962 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118981/TherapyNotes-com/reviews --- TherapyNotes, LLC 4.7 (962) [View alternatives](https://www.capterra.com/p/118981/TherapyNotes-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TherapyNotes, LLC Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Irina R PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “I recently began using the AI feature for note writing as it saves me a lot of time and works very well.“ May 15, 2026 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider.“ March 20, 2026 BH Bhumi H Operations SpecialistReal Estate, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments.“ July 9, 2025 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided.“ March 20, 2026 Jenna O Digital MarketerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Managing intake forms is very easy and integraes well with our native CRM.“ May 7, 2026 JM Jessica M Licensed Professional CounselorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients.“ March 26, 2026 Ali R LMFTMental Health Care, Self-employedUsed the software for: Less than 6 months. “Also, I learned that they can handle my Medicare billing which I had no idea about.“ February 12, 2026 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated.“ March 20, 2026 ## Showing most helpful reviews Showing 1-25 of 962 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ali R. LMFT Mental Health Care Used the software for: Less than 6 months ### "TherapyNotes is the best EHR platform around!" February 12, 2026 5.0 Fantastic experience. Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered. Pros Their customer support is outstanding. \[sensitive content hidden\] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic! Cons Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC The features, interface and customer support were all superior to the competition. Review Source MB Melissa B. Speech-Language Pathologist Medical Practice Used the software for: 1-2 years ### "Recognizing an exceptional employee" November 7, 2025 5.0 Pros I want to recognize \[sensitive content hidden\], a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. \[sensitive content hidden\] took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service. Thanks! Cons Increasing monthly price every year. Therapists that renew annually should be offered a financial incentive to renew their subscription. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Reason for choosing TherapyNotes, LLC Cheaper and the TheraNest account executive no-showed on the demo. Review Source ML Mika L. Biller Mental Health Care Used the software for: 2+ years ### "Therapy notes" November 25, 2025 3.0 It's fair, it is a lot better than some systems I have used in the past. They explain pretty well each service that's offered. Pros Easy to understand, learning and operating the schedule is simple. Having access to the billing part really helped. Cons All of the updates that makes it freeze. It doesn't allow you to add a new intake appointment for EAP services. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I began a new job that uses Therapy notes. Review Source JR Jamie R. Psychotherapist, owner Mental Health Care Used the software for: 2+ years ### "Great customer service and ease of use" July 10, 2025 5.0 I have been very happy with the cost effective comprehensive record system offered. The notes work for my practice and the reminders and to-do list are helpful. The client portal is useful (I don't use all features such as scheduling so don't know about that area). I do my own billing and it is extremely simple through Therapy Notes. Pros TherapyNotes is easy to use as a solo practitioner in private practice. It is affordable and the features offered are extensive for the price. The customer service is top notch - always available with short waits, real people, friendly, helpful, and always follow up when needed. Cons I have not been dissatisfied with any of the product for my needs. Any small issues have been quickly resolved and most were user error on my part. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC Ease of use, cost effectiveness, and customer service Review Source SD Shay D. Therapist Mental Health Care Used the software for: 6-12 months ### "Way less that Simple Practice" April 11, 2025 5.0 Pros This is an easy to use system with integrated telehealth platform. Cons At times the video is not very clear. There is not the ability to book just a consultation call through the platform. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice too expensive. TherapyNotes offers the same at much less. Review Source TG Tara G. Co-Founder, Co-Owner, Operator, SLP Health, Wellness and Fitness Used the software for: 2+ years ### "Pros/Cons TherapyNotes for Growing Practice" February 19, 2025 3.0 TherapyNotes started out as a well-functioning and organized software but did not meet our needs as our practice continued to grow. Pros The updated interface was visually appealing and made it easy to navigate. The organization of the system was helpful in maintaining patient records. Cons We often had to customize our own forms and documentation because the software was created with Mental Health therapy in mind and our company provide Speech Therapy. When we added another discipline (Occupational Therapy) to our practice, the billing became very disorganized. It was difficult to keep accounting records of each discipline clear and separate. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) ClinicSource became burdensome for our therapists. We wanted a software with a more updated interface and better organized documentation and accounting. Review Source CC Ceara C. Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for most therapists, not customizable enough for me" October 23, 2024 4.0 I first used therapy notes as a staff clinician at a group practice. When I opened my own therapy practice, I started with Therapy Notes since I was familiar with the platform and generally liked them. I found the support team very helpful in getting me setup. TherapyNotes was easy for both me and my clients to use which was a plus. The biggest reason I ultimately chose a different platform was because I wanted more freedom and flexibility with my documentation such as intake paperwork and notes. The templates in TherapyNotes offered minimal customization and that was ultimately a dealbreaker for me. Pros Very user friendly on both the clinician and client end. Affordable, especially for a smaller practice. Support team was great! Very responsive and helpful. Cons I wanted forms that were more customizable. This was the biggest reason that I changed platforms. I appreciated that the standard forms included necessary information, but they were not customizable enough for my specific niche/client population. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC I initially chose Therapy Notes because it was more affordable and I still got the most important features to me. Review Source AW Ashley W. Owner Mental Health Care Used the software for: 2+ years ### "A Decade of Consistent Quality and Outstanding Support" November 21, 2025 5.0 My overall experience has been outstanding. I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly. The software is reliable, the features keep improving, and the customer support is unmatched. I plan to stay with TherapyNotes long-term because they continue to earn my trust with every update and every interaction. Pros TherapyNotes delivers strong value. The price is fair for the amount of functionality, reliability, and support included. Top-tier. Their support team is responsive, knowledgeable, and genuinely cares about helping users. Very intuitive. Everything is laid out logically and easy to navigate, even for new staff. Well-rounded and constantly improving. They consistently add updates that make a real difference in daily workflow. The client portal is straightforward and easy for clients to use, with very few issues on their end. Cons Technical issues are extremely minimal, especially considering how many different features it has. Any issues I’ve encountered over the years were fixed quickly or added to the queue to be reviewed. Occasionally I wish some updates rolled out even faster, but the quality and thoroughness of their changes make the wait worth it. Review Source JE John E. Sole Proprietor Mental Health Care Used the software for: 1-2 years ### "TherapyNotes Support is great" February 23, 2026 5.0 Always good. The note templates are easy to follow and can be easily customized. The best part of TN is the support service. Pros TherapyNotes support continues to be great! I have utilized TN for several years and will continue because pf the support. Cons I cannot think of anything I "like least." I would not mind a break in price; however, it is reasonable compared to others I have checked out. Review Source VR Verified Reviewer CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good Job Overall" December 12, 2025 5.0 It is an overall great app and I'm glad to use it. The functionality is great and it makes going to therapy easy as for taking notes. Pros Very easy to keep track of therapy. The UI function was awesome overall. It has stepped up my therapy game. Cons I did not really dislike anything that much. I felt it could benefit from AI perhaps but that's it I guess. Review Source eM erica M. Billing Mental Health Care Used the software for: 1-2 years ### "Great system" February 17, 2025 5.0 Love the system so far. Still learning new details every day Pros The ability to customize the notes template Cons There isn't anything bad, still learning new things everyday Review Source SS Shaquita S. CEO PMHNP Mental Health Care Used the software for: Less than 6 months ### "PMHNP friendly EHR, pricey e-Rx fees" August 24, 2024 4.0 Overall I would highly recommend this software. I only practice part time so I am frugal and try to keep my cost low as possible, but if you do not mind spending $780 a year to prescribe then you should be satisfied with this EHR. Pros I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat. Cons The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing TherapyNotes, LLC initially for the cost; I was not aware that fee to e-Rx would be $780 a year Review Source IA Ileana A. LPC-Associate Owner Mental Health Care Used the software for: 6-12 months ### "Therapynotes not the worst, but not the most reliable." July 7, 2024 5.0 Pros The platform made it easy to schedule appointments with clients and made billing easily available all in one place, Cons When I conducted telehealth sessions the system would freeze a lot and was pretty inconsistent. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC I knew of another colleague who was using TherapyNotes Review Source JH Jamie H. LPC Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Decision I Made" January 24, 2024 5.0 Pros It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions. Cons I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC I liked the flow and set up of the platform. The cost was very reasonable and their customer service was so nice. I liked that they had medication management as an option as there is a possibility of adding that to the practice in the future. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Using Athena was too stressful and did not flow in the way I wanted it to. It felt like it ws set up for huge hospitals and not a small mental health practice like mine. The portal was not working for me and working to get insurances processed were a nightmare as they did not understand the nuances of working with some of the insurances. Review Source JM Jennifer M. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "TherapyNotes knocks it our of the park! " December 29, 2021 5.0 Overall, TherapyNotes is exceptional! Customer Service is outstanding in resolving issues quickly, and over the years the representatives I've spoken with have all been kind and patient. TherapyNotes is user friendly....easy to learn and easy to train new staff. This is a must! Pros Many features of TherapyNotes are so helpful and effecient. The scheduling is easy and the software is very user friendly. Cons The billing is always a nightmare no matter which software is used. However, I would like TherapyNotes to find a more user friendly way to bill multiple insurances and a better way to be able to easily see which has been billed and what has been paid. Currently when entering new information such as insurance ID, addresses, phone numbers, payments,....once a new one is entered the old information goes away. Reason for choosing TherapyNotes, LLC The reviews were great! Also, when speaking with the sales team they were very helpful and clear on the cost. The training was effective as well. Most of all TherapyNotes seems to understand that this part of our job (notes, billing, etc) is not the main part of our job. So, the customer service aspect was appealing in case issues came up that we needed help resolving. The customer service team does not disappoint! They are phenomenal! Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) The software was not user friendly and it was difficult to get through to customer service when issues needed resolved. Review Source Response from TherapyNotes, LLC January 3, 2022 Thank you for the great review. We are rolling out a feature that maintains historic insurance information. It will be enabled for all accounts soon. See our blog for more info. BH Bhumi H. Operations Specialist Real Estate Used the software for: I used a free trial ### "TherapyNotes Review" July 9, 2025 3.0 Overall not a bad application and a great way to streamline all the different needs with appointments. I think there is space for improvement but for the basic needs everything is there. Pros Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments. The program was easy to navigate as well. It also has the ability to do insurance claims and overview of billing. Cons There are areas of the application that could be improved. We did find that some features could not be customized for specialized documenation. The pricing for this is affordable but to have other features you have to pay the upcharge which was inconvienent. The mobile app is good however in order to see the full overview you still have to use the website so the app is a bit useless. Review Source RP Rebekah P. Instructor, Counselor Education Management Used the software for: I used a free trial ### "So Far, So Good" January 10, 2025 4.0 Overall, the experience has gone well. I am still a new user so issues my arise, but so far it is good. Pros It is quite comprehensive, and the free version allows access to several functions. Cons At this point in time, I do not have any complaints. Review Source CR Cheyenne R. Administrative assistant Mental Health Care Used the software for: Less than 6 months ### "Basic but efficient " October 22, 2024 5.0 Overall, Therapy Notes is a great program, especially for those running their own business. Its got very simple and easy to navigate features Pros I love the discount and pricing of the actual program. Also, the to-do list feature saves me so much! Cons costumer support isn't my favorite but its not bad Review Source SP Sarojben P. Caregiver Health, Wellness and Fitness Used the software for: 2+ years ### "TherapyNotes, LLC Software Pros and Setbacks" July 25, 2024 5.0 Pros TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone. Cons The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial. Review Source MBO Mary Beth O. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "TherapyNotes New User < 3 months Review" July 11, 2024 5.0 I am a new user with less than 3 months using TherapyNotes. It's easy to navigate. Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes Pros Easy navigation features and how everything interconnects. Cons Nothing comes to mind. Learning new apps takes time. Review Source MW MARIA W. PRACTICE MANAGER Mental Health Care Used the software for: 2+ years ### "THERAPY NOTES FOR THE WIN" February 5, 2024 5.0 100 % TOP NOTCH OVERALL FUNCTIONALITY, EASE OF USE AND BEST CUSTOMER SERVICE EVER Pros I LOVE EVERYTHING ABOUT THERAPY NOTES, BUT THE BIGGEST THING IS THEIR CUSTOMER SERVICE IS EXCELLENT AND BEYOND, AFTER CONTACTING THERAPY NOTES THE REPRESENTATIVE WILL FOLLOW UP WITH AN EMAIL ABOUT YOUR CONVERSATION. Cons I CANT THINK OF ONE THING I DO NOT LIKE ABOUT THERAPY NOTES, I HAVE ENCOURAGED OTHERS IN THE SAME FIELD TO MOVE OVER TO THERAPY NOTES AND WILL CONTINUE TO DO SO Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) TOO COMPLICATED TO USE ON THE CLINICIAN SIDE Review Source MF Melissa F. Clinician Mental Health Care Used the software for: 2+ years ### "Simple, Easy, Affordable" February 18, 2024 5.0 My overall experience has been amazing. I feel very competent in using this platform. When I make a mistake, I am able to reach out to customer service and get a response within a few hours, or faster! Pros Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed. Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful! Cons I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol. Review Source MS Meg S. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "One Stop Shopping~ A great concept!" January 7, 2024 5.0 Several years ago I was providing services for people who had litigation/disability/workers comp. issues and the format and ease to send documents was critical in meeting their needs. As well as CYA as a clinician. (No small concern in this day and age.) Within the first year of my work with TherapyNotes, they were hacked and seriously compromised. It was then that I encountered the outstanding customer service and support. They worked around the clock to resolve the problem. Their customer support has not wavered or even fluctuated. My previous encounters with EHR were through hospitals and agencies (since 2007) and, in comparison, I find Therapy Notes equal and even surpassed other systems . Pros The company continues to grow, expand its' services and scope, without losing their outstanding level of customer support. Like many other senior clinicians, we have had to adapt to electronic medical records systems and billing after years of handwritten forms. The conversion has been daunting . When I changed billers last year, the fact that she could administer through TN actually deducted a percentage from her monthly fee. I am in the process of assisting patients in creating portal accounts so that I can use their telehealth platform. I've been with doxy.me for years and am not exactly pleased with their product. Cons Notes have to be completed before claims sent. This isn't always practical, although it does help with motivation to stay in front of charting. I wish it was easier for patients, especially elderly ones, for them to use the Telehealth without setting up an account. That in itself is a barrier. Review Source JL Jennifer L. Qualified Supervisor/Therapist Mental Health Care Used the software for: 2+ years ### "My Love/Hate Relationship with This Software" May 17, 2020 5.0 As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math. Pros The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned. Cons The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings. Reason for choosing TherapyNotes, LLC One reason and one reason only: it is the only software that makes billing a breeze and actually gets me paid. With TherapyNotes, all I have to do is press a button and my claims are sent, processed, and paid within a few weeks. With all the other products I've tried, I still had to fill out my own forms and I often had errors. One of the other companies consistently paid my Cigna claims, but every Medicare claim was rejected. After months of going back and forth with customer service, I finally switched back to TherapyNotes. TherapyNotes irritates me for the "cons" I listed above, but at least I don't have to sit for hours trying to process my claims. In the end, this is the lesser of two evils. I would rather fill out intake paperwork ONCE per client than have to wrestle with claim forms every session. I have already tried four other EHRs and in the end, TherapyNotes does make my life easier than the others, even though I can't understand why they won't give us the simple features we've been asking for years. If TN did listen to its customers and add an app, a fillable intake form, and a two-way calendar, they wouldn't just be the lesser of two evils; they'd be the BEST. Review Source Response from TherapyNotes, LLC May 20, 2020 Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish. GS Gina S. Clinical Social Worker/CEO Mental Health Care Used the software for: 2+ years ### "Best Company in 42 Years of Work In The Field" October 4, 2022 5.0 I feel safe knowing that all of our data is clear and manageable Pros TherapyNotes started out with great structure and they have listened to us all for years and have increased systems and made them user friendly. The accounting features need a little human oversight but do a nice job of tracking what payments come in. Calls and emails with staff are incredibly helpful and they send emails with all the information they shared which I put into our staff and admin manuals Cons Getting the payments to match up with dates of service can sometimes be tricky and it doesn't always manage adjustments and other taxes clearly so I have a billing person keep track and manage it Reason for choosing TherapyNotes, LLC More robust systems for all areas of my practice Review Source Similar Products Featured ## Related categories [Medical Billing](https://www.capterra.com/medical-billing-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/)[Therapy](https://www.capterra.com/therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.