--- title: "TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TherapyNotes, LLC the right Mental Health solution for you? Explore 972 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118981/TherapyNotes-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- TherapyNotes, LLC 4.7 (972) [View alternatives](https://www.capterra.com/p/118981/TherapyNotes-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of TherapyNotes, LLC Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews LM Luis M Psychiatric APRNHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Great Customer services. As all platofrms needs some improvement in the front end of the platform and also ability to have more customizable notes“ June 23, 2026 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider.“ March 20, 2026 Irina R PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “I recently began using the AI feature for note writing as it saves me a lot of time and works very well.“ May 15, 2026 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided.“ March 20, 2026 LM Luis M Psychiatric APRNHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist.“ June 23, 2026 DK Darcie K HIM DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos are not clean, I wish you could change appointment color based on different things such as checked in or canceled.“ January 30, 2025 Jenna O Digital MarketerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Managing intake forms is very easy and integraes well with our native CRM.“ May 7, 2026 JM Jessica M Licensed Professional CounselorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients.“ March 26, 2026 ## Showing most helpful reviews Showing 1-25 of 972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin H. owner Medical Practice Used the software for: 2+ years ### "Great Therapy software" April 9, 2026 5.0 We have had a great overall experience with therapy notes and would highly recommend it to any practice! Pros Therapy Notes is a great all around EHR/EMR/RCM software. It is focused on mental health/therapy and does a great job for the clinician being an easy to use and navigable site. The RCM piece of it is simple and does the job. Cons It would be nice to be able to have more information on claim rejections and how to resolve the issue within the software. Review Source HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 2+ years ### "We Love Therapy Notes" March 31, 2026 5.0 Wonderful! It has never given us any trouble and our team as a whole loves it! I have worked with Therapy Notes for 4 years now and it has always been consistent and easy to navigate! Pros Therapy Notes is so easy to use & user friendly! We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes. Cons Nothing. No complaints at all. The Therapy Notes platform is setup wonderfully. You can leave notes in a patient's chart, in their appointment alert box etc. There are also note sections for billing and patient info. Review Source Michelle G. Therapist Mental Health Care Used the software for: 2+ years ### "Clinicians and Small Practices Beware!" March 20, 2026 1.0 I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided. By the time the issue was identified, the claims had fallen outside the payer’s timely filing window. What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider. I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission. Communication around this issue was also inconsistent. We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated. There was also no initial offer to reimburse the claims that were never transmitted, leaving me paying for a service that was not performed. The ongoing runaround in trying to obtain reimbursement has been the most frustrating part of this process. Support staff were initially courteous, but communication became increasingly vague and, at times, evasive. I have been working with both a support supervisor (Heather) and a representative from the sales team (Lymari), as those departments are not connected. This required managing communication across multiple channels and resulted in confusion and, at times, conflicting responses. After multiple exchanges, I was issued an $11 credit, but I am still seeking reimbursement for the July 2025 subscription fee of $78.37. I was told that full monthly reimbursements are not typically provided for claims-related issues, but this is not a typical issue. The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. As of March 20, 2026, the request has been re-escalated with no resolution. At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable. For clinicians running small practices, failures like this have real financial consequences. A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause. Pros It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. Cons Billing has been unreliable. Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement. The issue was not identified in time, and I was required to manually reconstruct and fax claims. Reimbursement efforts have involved prolonged follow-up despite paying for this service. Review Source MIN Maria I. N. Admin Mental Health Care Used the software for: 2+ years ### "Get your life back!" June 15, 2026 5.0 I can only tell you that I have a life back. Customer service makes all the difference when you can talk with someone. Pros What can I say? What you pay for this program gives you more than value for your money. It gives you peace of mind. The customer support is incredible. You get the talk to real people, not AI. The app is easy to use and you can start the same day you start working away seamlessly. It is always updating with great new features and the ones already there make your life so much easier! When there are any bugs, they are always there to listen and make it right immediately. I always know when there is a problem because the client support system they have keep you on the loop. Their reports are no nonsense. You get what you want and if you can't find it, call them. Someone will literally answer and get you what you need. I can't see myself using anything else ever! Cons There is nothing I can't like about therapy notes. I wish they would expand to spa ware. If they would I would so change the one I am using for my holistic spa practice! Review Source GW Gary W. Managing Partner Mental Health Care Used the software for: 2+ years ### "THERAPY NOTES IS THE BEST THERAPIST BILLING SYSTEM ON THE PLANET" July 9, 2026 5.0 Zero complaints. Heaps of positives. Rarely do you have to wait for help on the phone more than a couple of minutes. Pros Therapy Notes is an excellent billing system. It's very simple yet very complex. Best of all is the available 24/7 customer service. And, the customer service representatives are all in the United States. English is their first language. They're easy to understand for this hard of hearing billing novice. Therapy Notes has the best customer service this side of Apple. These people know their stuff and have easily resolved all issues I've faced over the last couple of years. Cons Zero negatives. This is an exceptionally well-designed therapy billing system done by people who know what they're doing. Review Source AW Ashley W. Owner Mental Health Care Used the software for: 2+ years ### "A Decade of Consistent Quality and Outstanding Support" November 21, 2025 5.0 My overall experience has been outstanding. I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly. The software is reliable, the features keep improving, and the customer support is unmatched. I plan to stay with TherapyNotes long-term because they continue to earn my trust with every update and every interaction. Pros TherapyNotes delivers strong value. The price is fair for the amount of functionality, reliability, and support included. Top-tier. Their support team is responsive, knowledgeable, and genuinely cares about helping users. Very intuitive. Everything is laid out logically and easy to navigate, even for new staff. Well-rounded and constantly improving. They consistently add updates that make a real difference in daily workflow. The client portal is straightforward and easy for clients to use, with very few issues on their end. Cons Technical issues are extremely minimal, especially considering how many different features it has. Any issues I’ve encountered over the years were fixed quickly or added to the queue to be reviewed. Occasionally I wish some updates rolled out even faster, but the quality and thoroughness of their changes make the wait worth it. Review Source KL Kristin L. Therapist Mental Health Care Used the software for: 2+ years ### "Therapy Notes gets the job done" December 31, 2025 4.0 It was not great, but it was a good experience. It worked for what was needed in the group practice, but I switched to a different option when I branched into my own private practice. Pros The ease of scheduling clients and being able to go from one note to the other with the click of a button was very helpful. Cons It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments. Review Source ML Mika L. Biller Mental Health Care Used the software for: 2+ years ### "Therapy notes" November 25, 2025 3.0 It's fair, it is a lot better than some systems I have used in the past. They explain pretty well each service that's offered. Pros Easy to understand, learning and operating the schedule is simple. Having access to the billing part really helped. Cons All of the updates that makes it freeze. It doesn't allow you to add a new intake appointment for EAP services. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I began a new job that uses Therapy notes. Review Source HW Hsiang-Hua W. therapist Mental Health Care Used the software for: 2+ years ### "Helpful tool but costly " June 23, 2026 4.0 I like the function and value of this platform but the cost is the only thing I would think twice before signing up for it. Pros I like how the platform is easy to understand and has all the parts we will need to fill up to avoid having out notes being unprofessional. Cons I don't love the fast I need to pay over 70 dollars after tax per month just to use this. This is a huge cost for someone who owns a small business that is just starting. Review Source FL Faith L. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service " July 3, 2026 5.0 Pros Therapynotes is user friendly, I love the features and assessments in the system. I like how you can see how much you will make for the month. Cons I don’t have any complaints about therapy notes other than I wish our company didn't change to another system. Review Source eM erica M. Billing Mental Health Care Used the software for: 1-2 years ### "Great system" February 17, 2025 5.0 Love the system so far. Still learning new details every day Pros The ability to customize the notes template Cons There isn't anything bad, still learning new things everyday Review Source ID Ilissa D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Can't love TN more!" January 17, 2025 5.0 I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I didn't feel like they met my needs with chart compliance. Review Source TW Tiffany W. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Never got to see it's full potential!" December 24, 2024 2.0 I had a trial with therapy notes that was extended to 6 months. With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve. I found myself watching YouTube videos and their tutorials trying to figure certain things out. I did not complete onboarding because it took up too much of my time. Pros It is a customizable EHR which is what I was looking for. Cons It was hard to set up, there is a learning curve, difficult to navigate initially. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing TherapyNotes, LLC I am currently in the process of leaving Simple Practice due to issues with reliability after 3 years. I was going to choose Therapy Notes and did a 6 month free trail. Due to issues with setting things up, as TN does not make it easy, I have chosen to go with Carepatron and I love it. Review Source WB Wendy B. Owner and Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Longtime customer of TN - almost 10 years" January 16, 2024 5.0 Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended. Pros I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind). Cons That every issue I have to call support desk for is a USER ERROR!!!! One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC ease of use for charting and adding other clinicians; HIPAA compliant; free trial made me comfortable enough to move forward in the very initial phase (I was able to see what I was paying for before I knew anything about running a practice) Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) I used therapy appointment at a private practice and when I left to start my own I chose TN after lots of research and using the trial month. Review Source SD Sarah D. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent system for therapists" May 24, 2023 5.0 Excellent experience with Therapy Notes. I highly recommend it. Pros I'm not tech savvy and neither are many of my clients. Therapy Notes is very user friendly on both ends and I hear positive reviews from my clients. I also appreciate that the intake forms and progress notes are efficient and can be poulated with past notes. The customer service is excellent. The wait time is minimal, the team member is always helpful and professional, and so far every question that I've had has been answered quickly. I don't accept insurance but issuing a superbill only takes a few clicks. I haven't tried any other programs but I recommend Therapy Notes all the time. Cons I wish that Therapy Notes had an app for myself and my clients. A number of my clients use their phones for our sessions and having an app would make it easier on their end and it would be easier for me when I'm out of my office. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC It was more reasonably priced and the credit card fees were lower. SimplePractice included a free website trial but I found that it was basic and not worth the extra money. I also just found the Therapy Notes platform more intuitive. Review Source SF Sion F. Health Insurance Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "TherapyNotes was the right move for us" June 7, 2021 5.0 Overall, their customer support can't really be beat. I like how quickly the implementation process has gone for us. I am in love with all aspects of claims management in this software. Pros We've streamlined our billing and our clinicians are finally able to create electronic charts! Cons I think missing certain features like robust patient portal billing could be good. Internal chat/messaging would also be great. Alternatives considered [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC TherapyNotes is strong when it comes to the claims life cycle and reconciling payments. When you add a payer, there is helpful information to help make sure that enrollment succeeds. The feedback on EDI transactions helps immensely when it comes to catching problem claims--our old system could not do that. TheraNest did not meet our bookkeeping needs when it came to financial reporting, but TherapyNotes lets us export what we need. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) We needed to move our paper charts into an EHR system. Review Source DA Damian A. Wellness and outpatient Therapy Health, Wellness and Fitness Used the software for: 6-12 months ### "Dynamic and Professional " April 23, 2026 5.0 My overall experience so far is fascinating and I have recommended it to other professionals who are looking for an easy, reliable and dynamic platform for their work. Pros Its very easy to navigate with prompt guidance and guidelines. It has all the necessary interfaces.. Cons Actually, Therapynotes is very easy and reliable. I have used it for 7months and I can't complain about anything. Review Source KP Katrina P. IT Analyst Information Technology and Services Used the software for: 6-12 months ### "TherapyNotes LLC Review" November 18, 2025 5.0 I use it for booking appointments and keeping track of records. It is a great software I enjoy using. Pros It has good customer support and allows easy management of notes and is easy to keep track of appointments. Cons I do not dislike anything at this time I find the software easy to use and the people to be very friendly. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Product Review" January 3, 2026 3.0 Overall, I had a decent working experience with this program. It was not the worst nor was it the best Pros This program provided a convenient way to write my notes. it was easy to use and easy to track patients Cons I had difficult times using the program. It was not all that intuitive for me, and it took a bit getting used to Review Source BM Bridget M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "TherapyNotes works well for me!" November 11, 2024 5.0 Overall I am very happy with Therapy notes LLC experience Pros I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having mutliple practitioners Cons This program has been very user-friendly although billing and claims process, may take time to fully learn how to use. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing TherapyNotes, LLC It seemed like what would work best for us. Review Source SS Shelley S. Executive Director Mental Health Care Used the software for: I used a free trial ### "The Best Customer Support since Chewy" May 24, 2023 5.0 Pros There is a whole lot to love about TherapyNotes, but I would say the best is the customer support. It is obvious they take client care seriously. I am able to reach a live person whenever I have tried and all of my emails are answered within a few hours to the next day. Cons Here is what I would like improved:1. Allow for recording of teletherapy sessions. This is vital for organizations with interns under supervision and individual practitioners attempting to gain certification in specialty areas.2. Make a more precise window for notifying patients of upcoming scheduled sessions. If the agency charges for appointments canceled within 24 hours, notification should come 25 hours before the scheduled appointment.3. Provide better training for using the Cardpointe services (is a wonky, non-intuitive portal, imho). Review Source AH Alixandra H. Licensed Mental Health Counselor Mental Health Care Used the software for: 2+ years ### "A great product! " May 10, 2023 5.0 Incredibly positive. The customer service is hands down the best out there. Pros Therapy notes is easy to use and integrates billing, scheduling, record keeping. If you are billing insurance in any capacity this is the software for you and your practice. Cons Previously when I left one practice to begin a new one I was unable to easily transfer my records to a different practice code. I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still using you guys for notes. Reason for choosing TherapyNotes, LLC It offered more robust insurance billing and I was familiar with it from the previous practice I worked at. Review Source JL Jennifer L. Qualified Supervisor/Therapist Mental Health Care Used the software for: 2+ years ### "My Love/Hate Relationship with This Software" May 17, 2020 5.0 As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math. Pros The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned. Cons The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings. Reason for choosing TherapyNotes, LLC One reason and one reason only: it is the only software that makes billing a breeze and actually gets me paid. With TherapyNotes, all I have to do is press a button and my claims are sent, processed, and paid within a few weeks. With all the other products I've tried, I still had to fill out my own forms and I often had errors. One of the other companies consistently paid my Cigna claims, but every Medicare claim was rejected. After months of going back and forth with customer service, I finally switched back to TherapyNotes. TherapyNotes irritates me for the "cons" I listed above, but at least I don't have to sit for hours trying to process my claims. In the end, this is the lesser of two evils. I would rather fill out intake paperwork ONCE per client than have to wrestle with claim forms every session. I have already tried four other EHRs and in the end, TherapyNotes does make my life easier than the others, even though I can't understand why they won't give us the simple features we've been asking for years. If TN did listen to its customers and add an app, a fillable intake form, and a two-way calendar, they wouldn't just be the lesser of two evils; they'd be the BEST. Review Source Response from TherapyNotes, LLC May 20, 2020 Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish. DR Debbie R. Administrative Manager Mental Health Care Used the software for: 2+ years ### "Ten years with Therapy Notes!!" January 7, 2022 5.0 Pros Ease of use and organization of everything I need in administrating this business. Cons Cannot think of anything that is a con. Therapy Notes has enabled us to grow and prosper and also bend with the changing times and teletherapy boom from COVID. Reason for choosing TherapyNotes, LLC I spoke to your founder back in 2012 and we talked about why and how he had developed Therapy Notes for his wife's therapy practice and I thought, who better to know what is needed. We signed up on a trial basis using the clinical director only since the system was very new and he loved it. It was a major improvement over what we had been using and the therapists loved it for it's ease of use and user friendly design. We recommend Therapy Notes to all. Review Source AH Amands H. APRN, Medication provider Mental Health Care Used the software for: 1-2 years ### "Not for prescribers" May 16, 2024 2.0 Not the worst but by far not the best either. Will be switching to a different system soon. Pros Great therapy note template. Ease of charging copays to client. Easily pull in intake information, however some of the intake is pyschotherapy based and not medication provider based. Cons Medication provider notes are all free text. The system constantly lags no matter what intenet connection I use or that I clear my internet history and cache daily. Tech support tells me that the lag is me and my connection. Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load. Then if a prescription does not go through since this does not communicate with therapy notes there is no notification. 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