# Page 2 | TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TherapyNotes, LLC the right Electronic Medical Records solution for you? Explore 962 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118981/TherapyNotes-com/reviews --- TherapyNotes, LLC 4.7 (962) [View alternatives](https://www.capterra.com/p/118981/TherapyNotes-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TherapyNotes, LLC ## Showing most helpful reviews Showing 26-50 of 962 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle G. Therapist Mental Health Care Used the software for: 2+ years ### "Clinicians and Small Practices Beware!" March 20, 2026 1.0 I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided. By the time the issue was identified, the claims had fallen outside the payer’s timely filing window. What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider. I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission. Communication around this issue was also inconsistent. We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated. There was also no initial offer to reimburse the claims that were never transmitted, leaving me paying for a service that was not performed. The ongoing runaround in trying to obtain reimbursement has been the most frustrating part of this process. Support staff were initially courteous, but communication became increasingly vague and, at times, evasive. I have been working with both a support supervisor (Heather) and a representative from the sales team (Lymari), as those departments are not connected. This required managing communication across multiple channels and resulted in confusion and, at times, conflicting responses. After multiple exchanges, I was issued an $11 credit, but I am still seeking reimbursement for the July 2025 subscription fee of $78.37. I was told that full monthly reimbursements are not typically provided for claims-related issues, but this is not a typical issue. The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. As of March 20, 2026, the request has been re-escalated with no resolution. At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable. For clinicians running small practices, failures like this have real financial consequences. A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause. Pros It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. Cons Billing has been unreliable. Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement. The issue was not identified in time, and I was required to manually reconstruct and fax claims. Reimbursement efforts have involved prolonged follow-up despite paying for this service. Review Source JK JEn K. Psychotherapist and President Hospital & Health Care Used the software for: 2+ years ### "Wonderful Product & Organization" March 20, 2026 5.0 Absolutely fabulous and will be a customer forever! I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product. Pros I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were. Cons Nothing! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC At the time, Therapy Notes appeared more user friendly and cost effective has I only had a few clients. Review Source HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 2+ years ### "We Love Therapy Notes" March 31, 2026 5.0 Wonderful! It has never given us any trouble and our team as a whole loves it! I have worked with Therapy Notes for 4 years now and it has always been consistent and easy to navigate! Pros Therapy Notes is so easy to use & user friendly! We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes. Cons Nothing. No complaints at all. The Therapy Notes platform is setup wonderfully. You can leave notes in a patient's chart, in their appointment alert box etc. There are also note sections for billing and patient info. Review Source Kristin H. owner Medical Practice Used the software for: 2+ years ### "Great Therapy software" April 9, 2026 5.0 We have had a great overall experience with therapy notes and would highly recommend it to any practice! Pros Therapy Notes is a great all around EHR/EMR/RCM software. It is focused on mental health/therapy and does a great job for the clinician being an easy to use and navigable site. The RCM piece of it is simple and does the job. Cons It would be nice to be able to have more information on claim rejections and how to resolve the issue within the software. Review Source Irina R. Psychologist Mental Health Care Used the software for: 2+ years ### "Highly Recommend Therapy Notes" May 15, 2026 5.0 Very satisfied with Therapy Notes. I had to use another company for a short while and TN far outweighed them. Pros The customer service is consistently excellent. Also, it is a great value for the money. I recently began using the AI feature for note writing as it saves me a lot of time and works very well. It is now a joy to write notes! Cons I used the video capacity for multiple locations but have discontinued it. Also, sometimes the connectivity is not working, but that has been a minor issue. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I used TN then switched because of the security breach. I returned because of dissatisfying customer service. Review Source KL Kristin L. Therapist Mental Health Care Used the software for: 2+ years ### "Therapy Notes gets the job done" December 31, 2025 4.0 It was not great, but it was a good experience. It worked for what was needed in the group practice, but I switched to a different option when I branched into my own private practice. Pros The ease of scheduling clients and being able to go from one note to the other with the click of a button was very helpful. Cons It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments. Review Source BB Brenda B. LPCC, ATR, LSAA Mental Health Care Used the software for: 1-2 years ### "Fabulous!I have been recommending Therapy Notes to all my friends in the field." December 3, 2025 5.0 Therapy Notes makes it easy to use, and I get my notes done quickly and accurately. I love the support whenever I have an issue,e big or small. Pros The service is fabulous. I have been working with therapy notes for the past 4 years and have found it to be the best platform to use. Cons Sometimes issues with Telehealth cause interruptions. However, they are quick to fix problems that arise and to explain the causes. Review Source HR Heather R. Therapist Mental Health Care Used the software for: 2+ years ### "TherapyNotes has amazing customer service" November 3, 2025 5.0 TherapyNotes has amazing customer service! They are always friendly and very quick to answer emails or questions over the phone. I have been using TherapyNotes for a couple of years (under supervision and now on my own). Transitioning to my own practice and billing was made much easier with TherapyNotes. Highly recommend!! Pros TherapyNotes has amazing customer service! I very much appreciate being able to call any time of day, including on the weekend. Cons No cons - they are very open to customer feedback. They also have a community group on Facebook to help answer questions/provide feedback. Review Source CM Colleen M. Owner Provider Mental Health Care Used the software for: 2+ years ### "Awesome EHR and Practice Management Service" November 30, 2025 5.0 Excellent for the past 10 years, used within an agency and then in my own private practice! Supports me in all my practice management needs! Pros Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do! Cons Nothing to dislike! Excellent for the past 10 years, used within an agency and then in my own private practice! Supports me in all my practice management needs! Review Source JM Jessica M. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Easy and Simple EHR" March 26, 2026 4.0 Overall it’s been great using therapynotes. I docked one star just due to the frequency of glitches. It does seem to come and go in waves. Pros It is a simple EHR that is easy to navigate and keep notes organized. I like the newer feature of having assessments in the program to use with clients. Cons The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients. Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: I used a free trial ### "Quality EHR Software" April 20, 2026 5.0 TherapyNotes was a solid software option for EHR, notetaking, appointments, and all of the other basic functions needed to run a practice. Pros TherapyNotes provides a quality platform on which to complete patient notes while maintaining HIPAA compliance. It is easy to use and its features feel tailored to a clinician's daily needs, allowing clinicians to spend more time on client support. It has decent value for the money, depending on your practice model and clinic's needs. Cons TherapyNotes didn't end up being the option for me as a provider in solo private practice, as I was able to identify other options which made more sense financially while keeping with reliable HIPAA compliance. That being said, TherapyNotes is a well known platform and very well may be the option for you, depending on your clinic's needs. It wasn't a bad software - just not the one that met my usecase. Review Source BB Brittany B. Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Wonderful for my small therapy business" April 6, 2026 5.0 Pros Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice. Cons So far I haven't had any significant issues Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC Better price, and better customer service. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted a software dedicated to managing mental health related business. Review Source DK Darcie K. HIM Director Hospital & Health Care Used the software for: 1-2 years ### "Please give us better Reports and KPI Tracking options" January 30, 2025 4.0 My overall experience is good and they are making improvements regularly. Pros I like the ease of the system and readability Cons I feel there are many things that could be improved. Reports and data collection is almost non existent. tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos are not clean, I wish you could change appointment color based on different things such as checked in or canceled. Review Source SL Samantha L. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "User-friendly and efficient! " April 10, 2026 5.0 Pros I loved how user-friendly this program is. Especially when you're very busy and don't have a ton of time for documentation. It really is a time-saver and super efficient! Cons No complaints. One time I had a bug issue and customer service assisted me immediately and it was resolved within minutes! Review Source DA Damian A. Wellness and outpatient Therapy Health, Wellness and Fitness Used the software for: 6-12 months ### "Dynamic and Professional " April 23, 2026 5.0 My overall experience so far is fascinating and I have recommended it to other professionals who are looking for an easy, reliable and dynamic platform for their work. Pros Its very easy to navigate with prompt guidance and guidelines. It has all the necessary interfaces.. Cons Actually, Therapynotes is very easy and reliable. I have used it for 7months and I can't complain about anything. Review Source Desiree G. Peer Support Worker Health, Wellness and Fitness Used the software for: 6-12 months ### "TherapyNotes keeps everything in one easy place!" February 3, 2025 4.0 Wonderful product. Made my job much eaiser. Just a little more pricey than some of the other products that are the same as this. Pros Everything is in one easy spot. I can schedule an appointment, do telehealth, take notes, and bill all in the same platform. You don't really need anything else when using TherapyNotes, LLC. It keeps track of everything for you. Making the work load so much easier. Cons The price is very high. Custumer support was also hard to reach the first time I tried to contact them. Review Source KP Katrina P. IT Analyst Information Technology and Services Used the software for: 6-12 months ### "TherapyNotes LLC Review" November 18, 2025 5.0 I use it for booking appointments and keeping track of records. It is a great software I enjoy using. Pros It has good customer support and allows easy management of notes and is easy to keep track of appointments. Cons I do not dislike anything at this time I find the software easy to use and the people to be very friendly. Review Source VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Seamless integration, Best for small to mid-sized practices" May 7, 2026 5.0 Pros I work with healthcare clients and one of my clients is integrated with TherapyNotes. Managing intake forms is very easy and integraes well with our native CRM. Cons No mobile app, limited customization, limited native platform reporting capabilities, best for small to mid-sized practices Review Source AK Alexander K. Counsellor Mental Health Care Used the software for: 1-2 years ### "The best case notes are created with TherapyNotes" October 5, 2024 5.0 Writing case notes was something that used to take a long time and required me to create a whole new note every time. Thanks to TherapyNotes I can create and reuse a template to save time and make notes more organized and easy to read. I love the fact that the notes are all stored in one location that I can quickly access regardless of whether I’m on my desktop computer at home or through my smartphone when I’m out in the community. The software also makes it easy to filter through in order to find specific notes which is very convenient. Pros It makes writing case notes a breeze for mental health practitioners. It allows me to store all my case notes in one convenient place. This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to access. Cons The price is quite steep for solo practitioners. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) I had heard good things about TherapyNotes from friends and decided to give it a try since I was tired of not having a template to use and I was told this was a feature of TherapyNotes. I’m so glad I made the switch! Review Source ID Ilissa D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Can't love TN more!" January 17, 2025 5.0 I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I didn't feel like they met my needs with chart compliance. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Product Review" January 3, 2026 3.0 Overall, I had a decent working experience with this program. It was not the worst nor was it the best Pros This program provided a convenient way to write my notes. it was easy to use and easy to track patients Cons I had difficult times using the program. It was not all that intuitive for me, and it took a bit getting used to Review Source KC Kari C. Office Manager Real Estate Used the software for: 6-12 months ### "TherapyNotes Review" March 14, 2025 5.0 My counselor uses many different systems, but this is the one we have chosen to use. It is fast and simple and works well. Pros I currently use TherapyNotes and I like it. It has a good quality and is easy to use. Cons There is not anything I can think of I do not like about this. Switched from [Spruce](https://www.capterra.com/p/198267/Spruce/) My insurance changed and my counselor and I decided on this one instead. Review Source TW Tiffany W. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Never got to see it's full potential!" December 24, 2024 2.0 I had a trial with therapy notes that was extended to 6 months. With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve. I found myself watching YouTube videos and their tutorials trying to figure certain things out. I did not complete onboarding because it took up too much of my time. Pros It is a customizable EHR which is what I was looking for. Cons It was hard to set up, there is a learning curve, difficult to navigate initially. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing TherapyNotes, LLC I am currently in the process of leaving Simple Practice due to issues with reliability after 3 years. I was going to choose Therapy Notes and did a 6 month free trail. Due to issues with setting things up, as TN does not make it easy, I have chosen to go with Carepatron and I love it. Review Source VR Verified Reviewer Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Affordable Option for Newer Therapy Practices" February 13, 2025 3.0 Pros The price point initially seemed lower for a smaller or newer private practice. Cons It was more difficult to navigate than other similar softwares I have used. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Testing different options with lower pricing. Review Source JB Jennifer B. Counselor Individual & Family Services Used the software for: Less than 6 months ### "Still need therapy " January 2, 2026 3.0 Pros They fixed minor bugs. I still like that I don’t need multiple software to schedule, have payments etc Cons Nothing. I like it overall it’s a good software easy to use. Maybe the pricing could be cheaper or better Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.