# Page 31 | TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is TherapyNotes, LLC the right Electronic Medical Records solution for you? Explore 955 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118981/TherapyNotes-com/reviews

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TherapyNotes, LLC

4.7 (955)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 31 - Reviews of TherapyNotes, LLC

## Showing most helpful reviews

Showing 751-775 of 955 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jennifer C.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Excellent"

December 6, 2017

5.0

Pros

I love this Program. This is the third one I have tried since opening my business and it is the best. The customer service is amazing and everyone is patient and helpful. Great program. Many features to use and great selections of articles to assist.

Cons

No automatic reminder for treatment plan reviews. No separate psychotherapy note section for private notes.

Review Source

AD

Ashley D.  
Sole Proprieto  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great service"

March 5, 2019

5.0

Helpful with organizing my practice

Pros

The software is easy to use and helps with listing out all the client data.

Cons

I wish it came free, bundled with my Practice Solution fees.

Review Source

NR

Nicole R.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Figuring it out"

April 2, 2015

5.0

Pros

I really like how there are drop down boxes with answers to choose from. I also really like that I can click a box for autofill answers.

Cons

The financial reporting could be more robust. There aren't enough options for financial reports.

Review Source

MD

Mary D.  
Business Owner  
Mental Health Care  
Used the software for: I used a free trial

### "Always There"

September 26, 2018

5.0

The ability to know what paperwork is due at all times.

Pros

It made note writing and treatment planning eady. It allowed for all UCD 10 and 9 codes. It allowed the therapist the ability to nor worry about billing and no missed notes

Cons

Some things were difficult when needed a change such as changing a modifier that. had to be done one by one. They are working on it...

Review Source

PS

Paul S.  
Operations Director  
Hospital & Health Care  
Used the software for: I used a free trial

### "Operations Director"

April 19, 2021

4.0

Pros

The ease of submitting claims through the system

Cons

Having to have supervisor sign all charts...a bit of a hassle IT NEEDS TO CONNECT W QUICK BOOKS

Review Source

OJ

Orlando J.  
Director  
Mental Health Care  
Used the software for: I used a free trial

### "Great EHR!"

September 13, 2018

5.0

I'm still in trial period but it's been great so far!

Pros

Has lower pricing for non-profits Lowest pricing I've seen per e-claim Patient portal allows online appointment setting Patient portal with e-signature of intake forms Very helpful support Company is easy to work with

Cons

No bulk import of patient progress notes or billing due to HIPPA restrictions

Review Source

JB

Judith B.  
Licensed Clinical Social Worker  
Mental Health Care  
Used the software for: I used a free trial

### "Electronic Billing"

July 13, 2020

5.0

I had great support and pleasant people to help me to set myself up with the software and help me to understand how to use it.

Pros

I was unable to find an affordable way to submit my billing to FL medicare electronically. I used to submit paper documentation and my billing was always being denied. I needed to find a software that would help me to recoup the thousand of dollars that I was owed. Within two weeks of using the software I have been paid for all my services.

Cons

AT this point, I have not found any concerns.

Review Source

KA

Karen A.  
Early Childhood Therapist  
  
Used the software for:

### "Love it!"

January 28, 2013

4.0

Highly recommend!

Pros

Love this! I have been using and have felt like it covers most of my needs. Support has been exceptional and use is simple. Most of my clients are not insurance based but keeping track of clients is simple and covers almost everything. Cost is reasonable.

Cons

I work with children and the system does not modify to meet all of my needs for pediatric patients.

Review Source

Response from TherapyNotes, LLC

January 29, 2013

Thanks for the great review Karen. Be sure to use our feedback form on TherapyNotes.com to let us know about any suggestion you have for improvements so we can address them. If you have already, thanks!

TH

Tori H.  
Speech Pathologist  
Education Management  
Used the software for: Less than 6 months

### "Great site to help make my business even greater!"

October 19, 2018

5.0

Overall, TherapyNotes has made business run smoother! That is an absolute great thing for me!!!!! I love it and would recommend it to anyone!!!

Pros

I love the ease of use of the system! I was able to just jump right in to start using it with ease!!!!

Cons

I like the lack of some permanency name changes. Specifically have to change the name of the Progress note each time.

Review Source

AR

Adam R.  
Therapist  
Mental Health Care  
Used the software for:

### "One Stop Shopping for a Private Practioneer"

March 18, 2015

5.0

Pros

There are two things I like equally about TherapyNotes: 1. It is easy to use and intuitive. Having all the major pieces of my bookkeeping (scheduling, notes, and billing) all linked and easy to access has saved me time. 2. Customer service is top-notch. I always feel my issues have been answered quickly and effectively. I have not come across a problem they couldn't solve!

Cons

Though the price is a little high, I have found it to be a valuable cost of doing business. I wish the progress note was a little more customizable.

Review Source

SM

Shawn M.  
  
  
Used the software for:

### "Very Happy with TherapyNotes So Far!"

April 4, 2017

5.0

I have been using TherapyNotes in my private practice for a few months now after doing a trial run with a few other EHR systems and liking TherapyNotes the best. The system was easy to learn and is easy to interact with. I have never had trouble doing what I need to do, but there are also lots of helpful tutorials available if needed. The system operates smoothly and has never glitched or frozen on me. The one time that I called customer service with a question, I received friendly, helpful assistance. TherapyNotes costs more than some EHR systems, but I believe that it is worth the price to have something that works well, is reliable, and doesn't cause me stress.

Review Source

MC

Mary C.  
  
  
Used the software for:

### "TherapyNotes makes all of it easier"

April 11, 2017

5.0

After 20+ years using a paper calendar and Intuit, my colleagues and I switched to using TherapyNotes only. The system is pretty intuitive and I only qualify that as "pretty intuitive" because they keep making improvements. It is secure and easy to manage from an Administrator point of view. I have access by computer and by smartphone -- I will see changes to my schedule without any phonecalls. I am mostly private pay but plan to use TherapyNotes for a few insurance clients so I can stop the expense of paying an outside billing person. TherapyNotes gives me significantly more time to be with clients, read the literature and go the extra mile for a client if needed.

Review Source

PM

Pam M.  
Owner  
  
Used the software for:

### "Therapy Notes overall best product"

May 19, 2014

4.0

We have used many other electronic notes and billing systems which have been cumbersome, time consuming and in fact, really tough to learn . We were so happy to find Therapy Notes and it has made our life so much easier. We have a three person team and all of us love Therapy Notes. It is easy to learn, easy to adapt to, easy to apply to our office team that we wouldn't think of going anywhere else for our needs. Their service team is easy to get in touch with and responds quickly to our service questions. If you are thinking of using electronic notes or billing, you have to consider Therapy Notes! We love it!

Review Source

Response from TherapyNotes, LLC

May 20, 2014

Thanks! What can we do to earn a 5 star review?

AM

Alastair M.  
Counsellor  
Mental Health Care  
Used the software for: Less than 6 months

### "Customer support excellence"

October 4, 2018

4.0

Pros

This is a relatively simple program to use, however has features that can be utilised as your practice grows. Their customer service is excellent. I had a personal call from a member of the sales support team who spoke to me about my experiences with the product which I appreciated.

Cons

The product is only set up for folks in the United States. This is frustrating as the address fields and telephone numbers will not accept an international address. Also, the time zone is an issue when date stamping notes/correspondence. To compensate for this, customer service extended the free trial to one year for me as an international customer which I thought was excellent.

Review Source

SL

Shoshana L.  
Psychologist  
Individual & Family Services  
Used the software for: Less than 6 months

### "Excellent customer service support"

August 5, 2018

5.0

In general I am very happy with the customer support and with the features.

Pros

I like the setup - it is very user friendly!

Cons

I moved from a EHR system that had been free, so it is taking me time to get used to paying monthly for this service. I also wish there was the option to modify the intake template to better suit my practice’s needs.

Review Source

PS

Phil S.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Mental Health Practice Software"

May 16, 2018

4.0

Pros

Fair value Mental health focus Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons

No e-prescribing option We are considering starting a nurse practitioner and that is a limitation that we might run into.

Review Source

JF

Jennifer F.  
owner  
Mental Health Care  
Used the software for: 6-12 months

### "Therapy Notes has great customer service!! They are very quick to respond. "

August 28, 2017

4.0

Pros

Therapy Notes has great customer service!! They are very quick to respond and I like the fact that they have a phone support line to make calls, as well as email to communicate.

Cons

The application has some growing opportunities (reports, a phone app, etc), they are open to suggestions and improvement ideas.

Review Source

MT

Mandi T.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Great EHR system to transition into"

November 9, 2017

4.0

Love the to-do list tab

Pros

Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons

Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Review Source

sA

susan A.  
Licensed Psychologist  
  
Used the software for:

### "excellant support"

November 18, 2014

5.0

Striking out on your own as a solo clinician (who has never done billing) - can be daunting. While learning billing is taking some time - I do no feel alone in this because TherapyNotes.com has such a great support team to walk me through any question or concern (sometimes twice for the same concern!) They are immediatley available, patient, and explain the process well. I am truly impressed and have been pleased with this program!!! The intake, treatment plan, and therapy session templates are quick and easy and allow me to modify as I need. If you are needing a therapy note & billing program, this program wont disappoint.

Review Source

Response from TherapyNotes, LLC

November 26, 2014

Thank you!

MD

Michele D.  
Owner  
  
Used the software for:

### "Therapy Notes Saved My Practice!"

May 29, 2013

5.0

Excellent program.

Pros

I have nothing but positive things to say about Therapy Notes. The program is intuitive, easy to use and well laid out. The customer service is beyond excellent. They are responsive and patient with those of use who frequently experience technical challenges and difficulty with math! They are also very receptive to ideas to improve the site and have incorporated several of my own.

Cons

None that I can think of.

Review Source

Response from TherapyNotes, LLC

May 29, 2013

Thank you Michele! We love the title of your review "Therapy Notes Saved My Practice!"

KM

Kelli M.  
psychotherapist / owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Awesome and time-saving software. "

September 30, 2016

5.0

This is a great practice management tool that helps me stay organized and efficient.

Pros

Ease of use. To-do list. Billing is a breeze. Client portal.

Cons

Researching ERAs is a little cumbersome and I'm not sure I have been able to efficiently do it yet. I am still going to availability for researching ERAs at this point.

Review Source

TA

TERRY A.  
CFO  
  
Used the software for:

### "therapy notes"

February 1, 2013

5.0

The programmers listen to your remarks and are constantly improving the program. Great for smaller office that can't afford to shell out $1000's... for a per computer program

Pros

1 Can be accessed from any computer, You can work at home or at the office. 2 Automatically searches first or last name or patient number 3. Claim is generated from doc's notes , other programs require you to input claim info. 4. Sends patient reminders by phone ,text or email

Cons

Does not have a intra office office memo system yet

Review Source

Response from TherapyNotes, LLC

February 2, 2013

Thank you - thank you!

TC

Tammy C.  
Co-Founder  
  
Used the software for:

### "Love them more if they'd add more features"

July 23, 2013

4.0

I actually love Therapy Notes--it's by far the easiest, most intuitive mental health potential-EHR solution out there. It lacks a few features, like batch billing, EHR-certification, patient portal, etc. to make it as competitive as it needs to be. Until it adds certain features, it can't compete as well with other companies, but once it does, there will be no contest! I would give customer service a higher rating, but the representatives don't seem to always know what's in the works and could provide more information if they kept up on what is in development and tried harder to communicate where the company is going.

Review Source

DZ

David Z.  
Clinical Psychologist  
  
Used the software for:

### "TherapyNotes Review"

February 6, 2013

5.0

This is an excellent program and highly recommend it.

Pros

I have used and implemented Behavioral Management Software for more than 25 years for psychiatric hospitals, residential programs and drug programs. This is one of best programs I have used in years. Its interface is simple and integrates the current demands of a private practice--Notes, Billing, Scheduling & Reminders.

Cons

I would like to see more breadth in billing reports

Review Source

Response from TherapyNotes, LLC

February 6, 2013

More billing reports will definitely be added in the future. Thanks for the great review!

CG

Ciji G.  
Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Very Pleased User"

November 3, 2016

5.0

I'm a licensed counselor and I use therapy notes for all of my documentation, and text message reminders. since using therapy notes I have not had any No show appointments. Additionally I love the reminders of what documentation is needed. I could not recommend it more.

Pros

Text reminders Notes and auto fill information for mental status

Cons

Customized notes

Review Source

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