# Page 4 | TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TherapyNotes, LLC the right Electronic Medical Records solution for you? Explore 955 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118981/TherapyNotes-com/reviews --- TherapyNotes, LLC 4.7 (955) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of TherapyNotes, LLC ## Showing most helpful reviews Showing 76-100 of 955 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jennifer L. Qualified Supervisor/Therapist Mental Health Care Used the software for: 2+ years ### "My Love/Hate Relationship with This Software" May 17, 2020 5.0 As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math. Pros The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned. Cons The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings. Reason for choosing TherapyNotes, LLC One reason and one reason only: it is the only software that makes billing a breeze and actually gets me paid. With TherapyNotes, all I have to do is press a button and my claims are sent, processed, and paid within a few weeks. With all the other products I've tried, I still had to fill out my own forms and I often had errors. One of the other companies consistently paid my Cigna claims, but every Medicare claim was rejected. After months of going back and forth with customer service, I finally switched back to TherapyNotes. TherapyNotes irritates me for the "cons" I listed above, but at least I don't have to sit for hours trying to process my claims. In the end, this is the lesser of two evils. I would rather fill out intake paperwork ONCE per client than have to wrestle with claim forms every session. I have already tried four other EHRs and in the end, TherapyNotes does make my life easier than the others, even though I can't understand why they won't give us the simple features we've been asking for years. If TN did listen to its customers and add an app, a fillable intake form, and a two-way calendar, they wouldn't just be the lesser of two evils; they'd be the BEST. Review Source Response from TherapyNotes, LLC May 20, 2020 Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish. TK Tammy K. Owner / Provider Mental Health Care Used the software for: 2+ years ### "Therapy Notes makes billing a Breeze" June 10, 2021 5.0 Therapy Notes made my transition from group practice to private solo practice effortless. They imported my client contact list and populated the demographic info in 1 easy step. They do all the billing from submission to payment with a simple click of a button from me. They provide friendly telephone access to knowledgeable support techniques late evening hours and weekends. They follow up each support call with an email explaining all steps they took during the call and instructions for me to complete any details that may need follow through from me. They make business management a breeze which is saying a lot coming from a completely uninformed therapist like myself. Thank you Therapy Notes😊 Pros I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends. Cons I love everything about Therapy Notes. I have zero complaints. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC Easy to use and understand tools which frees me to do what I do best - provide counseling services to my clients. Therapy Notes provides telephone contact with Fast, Friendly, and Efficient Support Staff!!! Review Source Response from TherapyNotes, LLC June 14, 2021 Thank you Tammy for the glowing review! AR Angie R. Clinical Director Mental Health Care Used the software for: 2+ years ### "Stop torturing yourself" December 29, 2021 5.0 Overall I am very pleased. I have always been treated very well by your tech support as well as having the security of knowing that your group is on top of things. I never feel like I am missing something or am in the dark. Pros Therapy notes have been over the past 5 years amazing for us. I have used several EHRs This is by far the best for our needs. We are a small to mid-level group practice and have been able to have it grow with us as well as feeling secure that they are always on top of things and I can always ask for help. By the way, you get REAL help. You can ask anything and they will give you an informed answer with additional information as well direct ways to access whatever it is that you need. Cons PLEASE my only request is to have the ability to have more than one person on a telehealth appointment in your system. Currently, we have to keep another platform just so we can have the ability to have others join the session. This complicates family sessions as well as removes the ability for co-counseling or auditing sessions remotely. This is important for us as we are a teaching office. Reason for choosing TherapyNotes, LLC Price and recommendation from an independent auditor. Review Source Response from TherapyNotes, LLC January 3, 2022 Thank you for the great review. Multi-participant telehealth sessions is in development and coming along nicely! JS Jennifer S. Therapist Mental Health Care Used the software for: 1-2 years ### "Awesome Customer Service" January 30, 2022 5.0 This is the best software I have found for my private practice. It is priceless to me to be able to reach customer service by phone rather than by chat or an "online ticket". The billing aspect of the software is easier to use than the software I used previously. The only thing I would like to see improved is the addition of different notes and treatment plan templates, or at least ones that are more customizable. Pros Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate Cons No variety of notes and treatment plan templates Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC Primarily because customer service was more accessible and responsive. Also, cost was slightly less for what I use it for, and setting up the electronic billing feature was easier. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Cost was less with Therapy Notes overall, and billing was easier. Review Source MM Meagan M. Associate Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "Clean UI, Ease of Use, and Customization" September 28, 2022 5.0 Having a secure and centralized portal for clients and clinicians to manage documents and services has been great. I didn't realize how slow other EHRs could be until trying TherapyNotes and now I don't want to go back ever. If I were going into solo private practice whether online or a mix of in-person and online, I would seriously consider TherapyNotes to simplify my life. Pros The UI is overall intuitive and the software runs quickly. I've been on other systems that took a long time to load and save things. I love the templates for progress notes, these have definitely made my life so much easier in getting through my documentation. Scheduling is a breeze and it's easy to set and change appointments. The e-signature feature and custom forms for things like insurance are great, much safer handling that the clients appreciate. My to-do list encourages me to stay on top of documentation and my schedule. I love that I can see the total to-do list and per client so I can see the big picture of what I need to do and narrow the focus. Cons A feature I wish existed was a way for multiple people (think family clients) to be able to access a virtual session (telehealth) from different devices, maybe as like a guest or something. Sometimes it can be difficult to have a full family crunch in together to fit the screen without being on top of each other or uncomfortable. Review Source AH Amanda H. APRN, CNM, PMHNP-BC Health, Wellness and Fitness Used the software for: 6-12 months ### "Not for med providers" January 31, 2024 3.0 Not made for psychiatric medication providers. The support and development team is not very open to suggestions on how to develop templates to be more user-friendly for providers. The medication database is outdated and missing many current medications, when notified support about psychiatry templates missing medications, I was told that the matter would be looked at over a month ago, and no response. The TherapyNotes system is repeatedly lagging and freezing during the afternoon, it is not because of Wifi as I connect to the internet via ethernet cable, it does not matter if I am the only person in the building or not, it still lags and freezes. There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another internet screen has to be open. So use with caution. Pros Build in telehealth system Appointment reminders by email and SMS Cons Outdated medication database for psych meds, no none psych med selection Outdated ICD10 codes Outdated possible diagnosis for medications E-prescribe and progress notes are not linked Poor and limited selection of medical conditions No lab integration Very limited outcome measures Review Source PT Phyllis T. Family Therapist Mental Health Care Used the software for: 2+ years ### "Therapy Notes" January 21, 2024 5.0 Overall, it’s a great system, and I know the video issue is temporary but super important since I’m a telehealth provider. Pros The ease at working within the system is a great feature. It’s very user friendly. Cons Right now, w the upgrades, the video portion is a challenge. Reason for choosing TherapyNotes, LLC I chose Therapy Notes because of it’s very user friendly w so many features! One of my favorite features is that the system lets me know when I need to upgrade my treatment plan(s). Review Source AR Andrew R. Director Mental Health Care Used the software for: 2+ years ### "TherapyNotes is a workhorse for our clinic; 30 providers. " December 22, 2021 5.0 Excellent software, excellent support. Pros Enough guardrails to rest easy about compliance. Claims get submitted automatically. Support for multiple locations and modifier codes. Financial reporting is flexible. Most reports can be downloaded as spreadsheets. SUPER customer support. They answer the phone and that's a big deal for us. Cons Supervision features are lacking. We'd like to see our supervision note displayed if we reject a note and then a supervisee resubmits. We need a report on when tx plans are filed so we can monitor compliance. These are very minor issues compared to what TherapyNotes does for us. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SimplePractice has non-standard forms for intake, tx plan, progress notes. All these forms have to be customized, which is fortunately allowed. SimplePractice did not support modifier codes on claim submission so every claim had to be edited by hand (apparently they fixed this). Customer support has to be the worst in the industry. No phone number to call. The staff that monitors the Facebook group is downright abusive. (maybe they fixed this) Review Source SF Sion F. Health Insurance Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "TherapyNotes was the right move for us" June 7, 2021 5.0 Overall, their customer support can't really be beat. I like how quickly the implementation process has gone for us. I am in love with all aspects of claims management in this software. Pros We've streamlined our billing and our clinicians are finally able to create electronic charts! Cons I think missing certain features like robust patient portal billing could be good. Internal chat/messaging would also be great. Alternatives considered [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC TherapyNotes is strong when it comes to the claims life cycle and reconciling payments. When you add a payer, there is helpful information to help make sure that enrollment succeeds. The feedback on EDI transactions helps immensely when it comes to catching problem claims--our old system could not do that. TheraNest did not meet our bookkeeping needs when it came to financial reporting, but TherapyNotes lets us export what we need. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) We needed to move our paper charts into an EHR system. Review Source DR Debbie R. Administrative Manager Mental Health Care Used the software for: 2+ years ### "Ten years with Therapy Notes!!" January 7, 2022 5.0 Pros Ease of use and organization of everything I need in administrating this business. Cons Cannot think of anything that is a con. Therapy Notes has enabled us to grow and prosper and also bend with the changing times and teletherapy boom from COVID. Reason for choosing TherapyNotes, LLC I spoke to your founder back in 2012 and we talked about why and how he had developed Therapy Notes for his wife's therapy practice and I thought, who better to know what is needed. We signed up on a trial basis using the clinical director only since the system was very new and he loved it. It was a major improvement over what we had been using and the therapists loved it for it's ease of use and user friendly design. We recommend Therapy Notes to all. Review Source SS Suci S. Owner Mental Health Care Used the software for: 2+ years ### "Therapy Notes is the only EHR platform I'll use." June 23, 2023 5.0 I've been with Therapy Notes since I started my private practice and I won't use anything else. Pros I love the calendar feature in Therapy Notes. I also love the progress note platform. I find Therapy Notes easy to use and intuitive. Anytime I've needed help customer service has been there. I have no complaints. Cons The only thing I would like to see is a little bit more color coordination for the calendar or the ability to choose colors for specific appointment types myself. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[Psyquel](https://www.capterra.com/p/69929/Psyquel/) Reason for choosing TherapyNotes, LLC The options, the easy of use, the price. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I left the clinic I was working for and opened my own practice. Review Source AP Amy P. Mental Health Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Why I have stayed with Therapy Notes" August 4, 2023 5.0 Anytime I have had trouble with billing or questions about anything TherapyNotes responds within 24 hours. When I reduced my client load to less than 5 clients they allowed me to cut my monthly payment to them to which I was very grateful. Pros When I began my private practice in 2013 there were not a lot of online billing programs out there. I worked with a group of other therapists and we all chose Therapy Notes. Since that time I moved my practice to a home office and online. I no longer need the insurance option for Therapy Notes because I no loner accept insurance. Ten years later I continue to use Therapy Notes despite the fact that there are many other competitors who offer similar services primarily due to the 100% reliable and extremely satisfactory customer service. I am not a person with high tech skills, nor do I love spending time doing the administrative and billing portion of therapy work. Therapy Notes continues to provide a highly user friendly platform that makes this work much less painful! The portal they added has been an incredible bonus and made telehealth even easier. Cons I am looking forward to TherapyNotes adding more forms, especially a Release of Information form. Review Source BF Bill F. Owner/Psychotherapist Mental Health Care Used the software for: 2+ years ### "Best software for Behavioral Health" August 1, 2023 5.0 I am looking to keep paperwork to a minimum, remain organized and on top of my notes and billing- TN does this very well for me. Pros It is comprehensive and meets all of the needs I have to run my practice efficiently. TN seems to be constantly working on future improvements in all functional areas of the system. It helps me keep up with notes and billing in a seamless manner and the system availability is pretty close to 100%! Cons I really have no thoughts about what would be better. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC TN came very highly recommended by colleagues. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) It was a klunky nightmare - not geared to mental health so one had to work around the medical parts. It was not well designed, and was missing the features like scheduling and reminders and it did not scrub the claims to help you with errors. Review Source VR Verified Reviewer Founder & Therapist Mental Health Care Used the software for: 2+ years ### "TherapyNotes is Reasonable / Credit Card Fees are Double: LOTS OF HIDDEN FEES" April 6, 2023 4.0 The help desk initially was really good and they always answered the phones quickly. During the past year one usually was waiting on hold for 1+ hours. Once you do talk with a staff person they are helpful, but the wait is way too long. I am fuming over the credit card fees. Pros Intuitive, simple to use and easy to teach. Cons Not set up for large practices. They can't handle time zones. Hard to use for many clinicians. Best suited for 1-3 clinicians.... Not 30+ clinicians. And they charge ENORMOUS credit card fees. Truly double Square credit card fees and TherapyNotes makes a profit off of the credit card fees....so they get you on a monthly user fee PLUS a percentage of all money collected using credit cards. Reason for choosing TherapyNotes, LLC the fees were reasonable... then therapynotes pulled a money grab. My credit card fee went from being 2.3 per transaction to 2.9 plus 30 cents per transaction. Square is offering me 2.4 Review Source MF Merrill F. Mental Health Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Right Choice" August 25, 2023 5.0 I was anxious about starting use of a system on my own but it's really been simple w/TherapyNotes.I am a self-employed therapist working on my own so a straightforward need for my business. Pros This product is easy to use for someone who has used EMR's but always with lots of support. I am now on my own but TherapyNotes is pretty self-explanatory. The articles for figuring things out are well written and easy to follow-not too technical.The selling point for me was having on-call tech support if I can't figure something out. So far I haven't had to wait more than 15 minutes and typically it's a much shorter wait time, if I have to wait at all. The tech support people are efficient and clear in their instructions. They then send an email reviewing the steps they have gone through w/me that I can review in the future if necessary. Cons Not being able to add templates within the system. You can customize (to an extent) the templates already in the system. The work around is scanning and uploading forms to the system. Not too bad... Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC the number one factor was on-call tech support. SimplePractice had some benefits (customizable forms) but you must email them for support and have to wait for more than a day for replies. Review Source BC Bethany C. Office Manager Mental Health Care Used the software for: 6-12 months ### "TherapyNotes- A revolution in Behavioral Health Billing and EHR" June 26, 2019 5.0 Submitting claims for the entire day of work takes anywhere between 10 seconds to 4 minutes tops depending on if anything needs changed before it is submitted. The scheduling calendar is a breeze with the ability to see multiple locations and multiple providers at the same time, or restrict it to one provider at all locations, all providers at one location, or any configuration of that you can think of. It is color coded, giving each clinician a different color, so office staff can easily see which patients are with which doctor. And you can set up recurring appointments with the click of a button for as many or as few weeks as you would like for a patient. You can also individualize the billing per Insurance company, and per doctor, so any special billing can be saved and will be automatically input for the payers that require it. Also, the visit records (notes) that the doctors input for each patient are extremely well organized, and easy to print and provide to insurance companies/workers comp/other providers when requested. TherapyNotes is intuitive software that is easy to learn, user friendly, and inexpensive in comparison to other options. Pros The price charged, along with what you get is incomparable, this software is head and shoulders above the competition. TherapyNotes has solved 99% of our Billing and EHR issues. When issues do arise, we are able to get a representative on the phone within 1 minute flat, (this is record time, EVERY time.) and they are always extremely helpful, knowledgeable, and can SOLVE any problem. The one and only problem I still have, is already in the works for the next update to solve, and TherapyNotes staff has provided such an easy workaround in the meantime, that it has become nearly a non-issue. It is an extremely user friendly interface, and we have come to find that any mistake made within the system (Billing/health records/you name it) can be reversed, without any issues. Cons The Doctors had a hard time, when the office first transitioned to TherapyNotes, getting the notes completed. (All notes regarding a patient's visit on that date of service need to be completed before that DOS claim can be sent out. There is no deadline to complete them, you just can't send the claim until they are completed) Once the clinicians adjusted to writing their notes in a timely fashion, they too have concluded that they much prefer TherapyNotes over our old software (NueMD) which was MUCH more costly, for extensively less features that are beneficial to a behavioral health practice. Review Source KR Kaye R. Licensed Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Worth it! A few changes would make TherapyNotes the perfect mental health EMR!" July 24, 2023 5.0 Pros Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis. Cons When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[TherapyMate](https://www.capterra.com/p/134728/TherapyMate/)[Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing TherapyNotes, LLC Recommended by a former colleague. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Complicated and messy billing issues with SimplePractice. Review Source ET Ellie T. Owner, Psychologist Mental Health Care Used the software for: 2+ years ### "Hands Down Makes My Life Easier" January 9, 2024 5.0 Pros TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!). Cons I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC I was already familiar with TN from one of my training placements and knew I liked it. And my medical billers told me they prefer TN because the documentation includes everything they need for insurance, while some other products they found they often needed to track down additional information. Review Source Katie M. LCPC, CADC, Owner Mental Health Care Used the software for: 2+ years ### "Beyond Outstanding!" September 2, 2019 5.0 A+++++ EXCEPTIONAL, FAST AND ACCOMMODATING CUSTOMER SERVICE FROM A COMPANY I FEEL IS A TRUE TEAM WHO UNDERSTANDS ME AS A PROFESSIONAL (AND HUMAN BEING) AND THEY ARE ALWAYS, ALWAYS WILLING TO HELP ME IF A HARDSHIP ARISES AND WILL HONOR THAT EACH TIME BY HELPING ME OR ANYONE ELSE (as long as it doesn't become a continuous habit). They're truly amazing. I LOVE this company! Pros Therapy Notes (as an organization) provides optimal, timely, friendly & solution-focused customer service for any need I've called about. They are EXTREMELY UNDERSTANDING if you experience a Hardship of Financial setback (I was diagnosed with Lupus) and will do ALL it takes to accommodating your needs to help get you back on track. Their software interace is extremey user-friendly (setting up your initial account, inputting new client information, scheduling (including a partient portal which assists clients in schedule their own appointment REQUESTS, automated email appt reminders, exceptional clinical documentation, SIMPLE billing practices to submit claims and receive ERA's (with one-click "posting" to various client accounts who are included on the same return ERA.) Payment processing has Several options (my favorite is "Submitted Payment through an External Account/Debit) because most of my client prefer quick POS payment processing for matters such as paying their per session Co-Pays. ETHICAL: Providers are blocked from submitted claims for processing until the corresponding clinical note has been signed. No way around this. Therefore, IF a provider wants reimbursement for services provided, they MUST be compliant and have signed and submitted their clinical documentation. Providers are able to change the settings of the program....but Not that ONE requirement for liability purposes of course. Seriously, Beyond Outstanding! Cons I'd say the ONE thing that makes it Exceptional::: LOL:::: The program forces providers to complete their clinical documentation within 24-48 hours. Unless you do so, the system blocks your ability to "bill" (and get paid!!) Ugh (but it's a good thing!) I wish they'd develop an APP. I've been asking them for almost 4 years, yet they don't have one? Despite making several other changes to their system (i.e. blogging). They're such an advanced, in-tune, intelligent team of "younger" professionals, it's actually a bit mind-blowing for me that there hasn't been an APP created to support their "mobile consumers".... I feel they could POTENTIALLY be losing lots of business potential by neglecting to make this a priority (knowing that most of their main competitors do function via Apps and their lack of developing one decreases their "attractiveness" over to a company who uses an APP, DESPITE that TN is Superior in every other way! Review Source CL Christopher L. Neuropsychologist Hospital & Health Care Used the software for: 2+ years ### "Excellence" February 16, 2024 5.0 Pros Ease of use and immediate contact with person for any questions about the product. Superior customer support. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent. Cons NA. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) TN best fit the needs of my clinic. Other options lack features and/or are too expensive. Review Source KC Kimberly C. Owner and therapist Mental Health Care Used the software for: Less than 6 months ### "TherapyNotes BEST ever!!!" April 29, 2024 5.0 I will say my experience is wonderful and a blessing. Pros The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform. Cons it does not track external authorization which is highly needed to EAP session Reason for choosing TherapyNotes, LLC Best overall value. Had everything i needed and more. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) due to the financial changes within quick books. Review Source RF Rebecca F. Practice Owner Health, Wellness and Fitness Used the software for: 2+ years ### "So many good things. Consistent industry leader" February 13, 2024 5.0 Whenever I call, I get great support from kind, knowledgeable people. Pros They keep adding more features to make the platform robust and meeting all of our practice needs. Cons In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed. Reason for choosing TherapyNotes, LLC Honestly, it has been so long I don't remember, but I don't regret my choice. Review Source NC Nicole C. Owner Mental Health Care Used the software for: 2+ years ### "Excellent EHR for mental health companies " August 17, 2023 5.0 It’s been very helpful in navigating insurance discrepancies and customer service has been very helpful with that area as well. Pros We love how easy clinicians can navigate the system, the frequent updates, and customer service is superb. Cons I think there are opportunities to include several assessments yet but they continue to work on that by adding more and more. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC Simple Practice had several up-charges and hidden costs and is why we didn’t go with them. Review Source BA Beza A. Therapist Mental Health Care Used the software for: Less than 6 months ### "Overall Experience with TherapyNotes" February 9, 2021 5.0 I have also been impressed with the quality of the customer service with the support staff agent. The agent that assisted me one evening in particular, \[SENSITIVE CONTENT HIDDEN\] was knowledgeable, friendly, and prompt in resolving my issues that had stalled my work previously. Much appreciated and will highly recommend! Pros TherapyNotes was relatively easy to use after practicing some changes when crossing over from a different EHR (Theranest). After a month of practice, I found the documentation was relatively easy for daily progress notes and the psychosocial intake components. I particularly liked the intake section where it divides the areas of psychosocial with the specific questioner. Another plus is scheduling ease; TherapyNotes allows me to schedule my client on a monthly basis on a specific day rather than requiring manual entry from my previous EHR system. It also provides me with the option of system reminders via email and or text message depending on the client's preference. Lastly, from an audit standpoint, it appears TherapyNotes do not allow preliminary license holders such as LGPC, LGSW, etc.. from entering individual notes on new clients without the clinical supervisor approving/signing off on the treatment plan first. Also, TherapyNotes requires a clinician to document a treatment plan on the second visit following the initial intake prior to clearing the clinician from entering a progress note. I have also been informed billing insurance providers can only transpire after all entered notes for the service date has been signed off. The above-mentioned requirements from Therapynotes do quality control for audit and ethical purposes for practice holders. Cons The one thing I do find problematic with Therapynotes is the treatment plan section. The document allows the clinical to enter the approximate length of treatment however it does not allow for a clinical to set a review date (of 30, 60, or 90 days). This technically means Therappnotes does not generate a reminder for a clinical to review a treatment plan and resolve, complete, and or change with a selected review date in mind. That has been a rather frustrating experience and can possibly lead to audit issues. Review Source Response from TherapyNotes, LLC February 10, 2021 Thank you for the glowing review! Actually, you can set the treatment plan review reminders! Visit The To-Do List Settings page. The default is 90 days, but you can adjust this value for your needs. Enjoy! RM Regina M. Practice Owner Mental Health Care Used the software for: 2+ years ### "Great Product that continues to improve to meet customer needs" April 1, 2024 5.0 Exceptional customer support and communication during the Change HealthCare cyber attack. Pros TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement. Cons I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) DrChrono was a nightmare to use, too clicky, no flow. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.