Who Uses This Software?

Formsite is a survey and forms automation software that brings the customer over 100 customizable templates for registrations, customer surveys, order forms, and more.


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Formsite
  • www.formsite.com
  • Founded 1998
  • United States

About Formsite

Easily build professional online html forms and web surveys. Choose from over 100 pre-built web form templates that you can customize for registrations, reservations, secure orders, customer surveys and payment collection. Our Drag & Drop editor lets you easily design almost any type of web form or survey. Responsive forms are standard, making them look great on all devices. We host your form and securely store your results that you can email, analyze, share, and download at any time.


Formsite Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

Formsite Reviews Recently Reviewed!


Lately improved

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A number of ways to track and search data. The volume of information it can be formatted to gather.

Cons: One thing. When we add data to the form, it requires you to go all the way to the end of the form to update it. Have update option at beginning AND end of a form.

Overall: Extensive use in our group to track applications and contracts. Clients had problems completing the forms on smartphones because the information would sometimes "slide" between questions. This issue has apparently been addressed in upgrades. Takes awhile to get familiar with its numerous features.

Recommendations to other buyers: I have never seen any instructions for use. I essentially had to fumble my way through and I am not sure that I am familiar with all the features and uses.

The best software for forms on earth without hesitation

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use.

- Amazing features.

- The best support on earth.

- Only pros, no cons at all.

Cons: - No cons at all, only pros (I have used it for more than 4 years) and have not find any con so far.

Overall: The best software for forms on earth without hesitation. If someone does not like it, there are 2 options: Or selected the wrong software profile (customer mistake) or did not use it at all. If you need forms online for surveys, take massive registration and why not, use it as a landing page in a marketing funnel, you will not find any other option better than this, I promise you that.

Recommendations to other buyers: If you need forms, surveys, massive registration or landing page, do not look further, choose this one without hesitation.

Great way to customize release forms

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money

Pros: I run a niche business that has specific needs for liability waiver forms. This gives me the ability to quickly get the client signed off and move on.

Cons: Once we had reached a certain limit, the software did not accept any more forms on the tablet. I had to change my preferences in the field and made a log jam while trouble shooting. A warning that we were getting close would have been helpful.

Vendor Response

by Formsite on April 16, 2018

Thanks for the review! Our system sends an email to the account email address when you approach your results limit for the form. We don't send multiple emails for multiple forms, however, so if you received a warning email recently for that or another form then you wouldn't have seen this one. Also, the message may have been filtered by your email account and you may find it in your spam folder.

Thanks again and feel free to contact us at any time with any questions: https://www.formsite.com/contact.html

Formsite gave us a platform to organize numerous miscellaneous requests that come in daily.

Jan 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a ton of functionality in Formsite. You can pretty much create any type of form with plenty different styles of questions.

Cons: Becuase of the level of customization that is available, it can get very confusing. The set up is probably necessary to carry out the customization, but it can get overwhelming. Exporting reports to excel is a little bit of a pain. I would enjoy more customization there.

Overall: This software has allowed us to organize our marketing requests on one platform.

Capterra loader

Formsite was flawless

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. How well it worked. It just did the job.

Cons: The software worked up to our standard. No cons at all.

Overall: Formsite allowed us to seamlessly connect potential leads to our program with our staff.

Great product, tons you can do with it, easy to embed

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Customizable, easy to share and embed. Can set up notifications for multiple people for part or all of each result.

Cons: Price goes up if you need more forms or a larger amount of results or more GB.

Overall: I use formsite.com for all my forms for my website. There is so many features I cant begin to list them, but it is super easy to create forms, share forms, set up notifications, results, etc. Easy to embed into my website, easy to edit (which automatically edits the embedded form on my website). Have not had to use the customer support because it's very self explanatory.

It is fine for small events but forget trying to organize anything where people sign up in groups

Dec 15, 2017
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: User-friendly, works for individual sign-ups.

Cons: Export file is not reliable, payment status unreliable, customer support was just plain unhelpful. When you have multiple people sign up in one form, there is no way to export the file and have all the names in one column. We make name tags and check people in for our events and having the file exoprt the names into column z when other names are in column b just doesn't work! I asked if this is something I could have assistance with from customer service and I got a "NO". not helpful thanks....

Vendor Response

by Formsite on December 18, 2017

Thank you for reviewing Formsite. To clarify, there is a way to do what you describe, which is to design the form to collect a single person per submission. Each result is recorded on its own row and there isn't a way to change how the system works, so the solution is to work with the system to get the results you want.

Our customer service explained that and did not reply with a "NO", as your message seems to indicate. It's definitely possible to do what you ask and we even have a blog post with instructions: https://blog.formsite.com/2016/11/18/allow-multiple-answers-formsite-form/

The other solution we proposed was to explore how to work with your results export file with Excel to format your results as you need.

Capterra loader

Great use for sponsorship applications

Nov 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexible use of conditional logic on the form and in emails. This allows you to creat unique experiences for the user.

Cons: If a payment doesn't go thru, there is no way to troubleshoot through Formsite. Additionally, if not using a login for customers, they cannot save and return to their application, which if not completed, will take items out of inventory.

Overall: We mainly use it for sponsor & exhibitor sales for our conferences.

Great for surveys, inquiry forms, etc.

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Several things I love about this program - it's online based so I can access anywhere, the document uploader is amazing (great if a client wants to submit a photo of inspiration to us), and it's super easy to get a new form created.

Cons: Once a form reaches it's maximum amount of results we have to clear out the old results. Totally understandable however it would be great if a notification got sent out when you get close to reaching that maximum.

Vendor Response

by Formsite on February 15, 2018

Thanks for the review. The system does send out an email when your form is approaching the results limit. Check your spam folder to make sure it's not being filtered.

Thanks again!

Not for complicated responsive forms

Sep 22, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Form responses are encrypted by default.

Cons: The reason I didn't stick with Formsite is because I was trying to create a fairly complicated, responsive intake form for my law firm, and there's no way to edit rules for more than one item at a time-meaning that you have to create a rule for every single item individually. That's all fine and good if you're building a short, simple form, but I wasted an entire day messing around with Formsite without getting very far on my intake form. Maybe I could've eventually created an amazing form, but I think it would've taken me a week to get there, and I don't have that kind of time.

Vendor Response

by Formsite on September 28, 2018

Thanks for considering us and for the review. Yes, item rules and page rules can only be created on individual rules, but the rules are only used to show or hide items so not every item needs a rule. For forms with a large number of items, combining them on separate pages is typical to make for easier completing and you can set up the page rules to skip pages if needed.

You don't mention the problem you had with responsive forms. Our forms are mobile-friendly and responsive by default so they're easily completed on all devices.

My recommendation is to always contact the customer support people if there are any questions about how to do things. Our support staff is always ready to provide suggestions and answers. https://www.formsite.com/contact.html

Thanks again!

Excellent software for good looking forms

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This creates the most flexible, clean looking forms out there. After trying several other form creators I came back to this one. I can create a form to match any type of branding. The notifications are instant and reliable.

Cons: The software is a little pricey for a low use user like myself. I only needed this to create a reliable web contact form.

Vendor Response

by Formsite on April 03, 2018

Thanks for the review! Note that we have a Free service level that allows for indefinitely free service. Send any questions to our support staff at https://www.formsite.com/contact.html.

Works Great for the Most Part

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its great to get information quickly with a link. Building the forms are pretty easy.

Cons: I hate the layout of viewing all of your forms, it gets confusing. Some settings for each form are in very random places. It is one of those sites that you have to check EVERYTHING before saving. The settings drive me nuts.

Formsite is an amazing tool

Apr 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Pros: I absolutely love formsite because it is incredibly easy to use , there are an array of valuable tools and the platform allows for the creation is aesthetically pleasing forms.

Cons: No cons at all, I am overall happy with form site; it's an amazing tool that we use on the daily for all of our need.

Vendor Response

by Formsite on April 24, 2018

We love hearing reviews like this! Thanks for choosing Formsite.

Comprehensive form builder for small businesses and startups!

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Formsite is a great tool if you'd like to embed a comprehensive or simple form on your website. We used it to create a fairly complex online application and it had great flexibility for our needs. It has powerful conditional formatting and overall the value for the functions and features is worth it.

Cons: The design interface for the tool took a little while to get used to using. It is a drag and drop, but building the fields and the conditional formatting was something that had a small learning curve.

Great features

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Formsite is a little pricey, but it makes embedding and utilizing every function you'd want from a fort very simple . Includes piping, auto responses, rules,m and anything you'd need. You can create unique forms and get results exactly the way you want them.

Formsite is Excellent

Sep 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Formsite to develop customized online survey for years and I couldn't rate them more highly! The surveys look professional and they offer all the options I've ever needed, including branching to scoring to signature blocks. Plus, their customer support is excellent - I have always gotten a response to support questions within hours, even on holiday weekends.

Love the variety of options

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: This is the perfect way to build a custom form with little coding experience necessary. So pleased with the forms on my site now, they ask exactly what I want, in the order.

Cons: The only thing I could say is a wider variety of text box and entry boxes might be nice, just to customize the aesthetics a little more.

Functional and Flexible

Apr 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've had a great experience with FormSite building everything from training registration forms to employment application. It's easy to use and customize to meet a variety of needs.

Variety of functions

Feb 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used form site with a number of my clients. It's great for everything from web registration to surveys to job applications.