# Formsite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Formsite the right Forms Automation solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118995/Formsite/reviews --- Formsite 4.5 (44) [View alternatives](https://www.capterra.com/p/118995/Formsite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Formsite Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews Shaelina H Chief Operating OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We loved that formsite was easy to use and can capture complex answers without needing to know how to code.“ March 8, 2022 Shaelina H Chief Operating OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The integration breaks randomly and we'll get a notification that we have to go in and reconnect the integration.“ March 8, 2022 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shaelina H. Chief Operating Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Formsite for Human Services Nonprofits" March 8, 2022 5.0 We needed a dynamic form builder for our services applications in the nonprofit human services sector. We needed to ask complex matrix-style questions and use complex conditional logic, piping, etc. We also wanted to put specific masking requirements on certain question types, like phone numbers, emails, and even numbers within a range, etc. We loved formsite for meeting all of these needs with an affordable, easy-to-use form builder that does not require coding! Pros We loved that formsite was easy to use and can capture complex answers without needing to know how to code. Formsite is also affordable and can integrate with other commonly used software programs. Cons I wish there was a more seamless integration with SharePoint. Currently, it's more of a OneDrive integration for the results docs. The integration breaks randomly and we'll get a notification that we have to go in and reconnect the integration. Also, we have to use Zapier to capture the data points in a form that goes to an excel doc on a OneDrive account, then is added to a SharePoint list, where the applications are managed (accepted, denied, etc.). It would be much easier if formsite could integrate directly with a Sharepoint list. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[Plumsail Documents](https://www.capterra.com/p/214700/Plumsail-Documents/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Formsite Formsite was the most dynamic and most easy to use at the same time. Plumsail had more customizability and the ability to ask more dynamic types of question but was more difficult to use because users need to have some basic coding abilities. Review Source JK Johanna K. Senior Manager of Communications Staffing and Recruiting Used the software for: 2+ years ### "Formsite Delivers on Customizability & Workflows" March 4, 2025 5.0 We have been using Formsite for almost 10 years and we love how easy and customizable it is! The ability to use conditional formatting and create workflows is a pivotal part of our business needs and Formsite delivers. Pros We love the customizability when creating surveys and the ability to create workflows. Cons I can't honestly think of anything offhand. Formsite has continued to do updates that meet our needs. Alternatives considered [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Formsite The robust offerings in the platform. It's so quick and easy to build, customize, and send the forms. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Goods Used the software for: 2+ years ### "Easy and Simple Form Capture" January 14, 2020 3.0 While designed primarily as an intake form, our marketing department attempted to use Formsite to provide details for creative work orders with limited success. Formsite worked well for basic webforms, contact data collection, and customer surveys. I would recommend Formsite for any small to medium sized business looking to create webforms and aggregate data via Zapier integrations to more powerful platforms. Pros The setup of web forms for lead capture, surveys, and contact data is simple. The administrative back end is straight forward and intuitive. Formsite main features can be navigated without much training. Setting up basic forms is quick and easy, this is the greatest strength of Formsite. Integrations via Zapier allow for greater power when Formsite is applied to automation platforms such as Hubspot for marketing or Google Sheets for "if this then that" workflows. Cons There are limitations to Formsite in customization. User permissions were limited, but usable and scalable. Review Source BH Brian H. Software Engineer Computer Software Used the software for: 2+ years ### "Save and Return feature along with an ease to understand UI = Powerful form building" September 5, 2021 5.0 I enjoyed building forms with Formsite and for the most part, I can do everything I need to do to support my clients needs quickly and far cheaper than custom software development. I would recommend it to anyone to at least evaluate against the many other form building software as a service type systems out there. Pros The save and return feature is incredibly useful and was essential to allowing me to build my form so end users could return to see their results and verify their status (after an admin reviewed and approved/denied). It also allowed me to build follow up forms which were a breeze to start using the export/import features. Cons The save and return is fantastic, but it only works for a single form. So if you want a user to effectively have a form "library" under one account, its not possible. This can be circumvented by continuing to build on an existing form as needed, just start the end user at the right question. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing Formsite The save and return feature was critical for my clients needs. I also had experience with Formsite before from previous client engagements and they perform well and provide a rich feature set that I know how to work within. Review Source Response from Formsite September 7, 2021 Hello, Thank you for the review! We love hearing from customers and we're always available to answer any questions at support@formsite.com. VR Verified Reviewer Director of Marketing Automotive Used the software for: 2+ years ### "Easy To Create Complicated Forms" February 9, 2021 5.0 I have been using Formsite in 2 different jobs and for years. It is easy to embed the forms and get them very close to how you want them to look. Making the logic driven forms makes us look like a bigger company than we are. There are a lot of use cases for forms from leads to surveys to job applications that we use this for. Pros It is easy to build forms with rules and logic. It integrates with an increasing amount of other software platforms and the customer service is great. Being able to fully customize the notifications and success pages is really intuitive. It seems like they have thought of almost everything. Cons The design of the forms are a little out of date and don't respond to mobile in as pretty of a way as I would like. There could be more advanced verification of fields too like SSN and matching zip to cities. Also autofill doesn't always work with these but that may be a bug. Alternatives considered [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) Reason for choosing Formsite I was really comfortable with it and knew it had all of the features I would need. Many form products aren't very flexible but this one is. Review Source KF Krista F. Development Grants Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Software Review" February 5, 2024 5.0 Pros I liked the ease of being able to build the forms. Cons It was not very user friendly for the recommenders and evaluators. Switched from [SmarterSelect](https://www.capterra.com/p/140270/SmarterSelect/) Evaluators are able to just use 1 login multiple times to conduct their reviews. Also, recommenders are given a link to complete their portion of the application. Review Source Gibran Khalil G. Marketing Content Creator Marketing and Advertising Used the software for: 1-2 years ### "We really enjoyed Formsite! The custom .PDF and workflow really worked for us." December 19, 2021 5.0 The whole filling up pdfs automatically really was an amazing experience + paired up with the fact that you can let the user sign the form, it really eases up time if you are handling official documents that need to be filled ASAP. Pros To be able to fill our own .pdf with our company's info, logo and wording with Formsite's form answers. The workflow takes a while to get used to, but once you have everything set up automatically, it speeds things up and gives you reliable information that can be put in any document you want. Cons Only the packages pricing. At the end it was something that we had to let go because of how much entries we had and how much we were spending on it. It is worth it if you have a big corporation that has a lot of form entries on a daily basis. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Johnny C. Owner Non-Profit Organization Management Used the software for: 2+ years ### "Formsite was flawless " November 2, 2018 5.0 Formsite allowed us to seamlessly connect potential leads to our program with our staff. Pros Ease of use. How well it worked. It just did the job. Cons The software worked up to our standard. No cons at all. Review Source Kendra P. Industry Services Coordinator Government Relations Used the software for: 2+ years ### "Great use for sponsorship applications" November 19, 2018 4.0 We mainly use it for sponsor & exhibitor sales for our conferences. Pros The flexible use of conditional logic on the form and in emails. This allows you to creat unique experiences for the user. Cons If a payment doesn’t go thru, there is no way to troubleshoot through Formsite. Additionally, if not using a login for customers, they cannot save and return to their application, which if not completed, will take items out of inventory. Review Source Stephanie C. Online Task Contributor Market Research Used the software for: Less than 6 months ### "Simple to use" July 30, 2021 5.0 Pros I liked that the software allowed me to use Autofill so that I could hit one button and all my information was filled in on the form. Cons I liked all aspects of this software. There wasn't one aspect I didn't like. Review Source María de los Ángeles D. Responsable de Derechos Humanos Program Development Used the software for: 6-12 months ### "Una buena herramienta para crear formularios y encuestas" June 3, 2023 5.0 Una buena experiencia en general. Formsite nos ayudó a hacer cuestionarios de clima laboral, preferencias para eventos, etc. Pros La firma electrónica es su mayor fortaleza.Es intuitivo y fácil de usar. Cons Creo que no es tan conocido como otros softwares, por lo que es poco usado. Al no ser tan conocido, el público se siente más cómodo con otros softwares de formularios. Review Source KM Kathleen M. Director of Membership Services Civic & Social Organization Used the software for: 2+ years ### "Great Product for any kind of form" February 21, 2019 4.0 I use it for so many things, and the continue to upgrade the features, which is nice. I really could not work without it now. Pros It is so flexible and lets me customize the look and feel of my forms as well as create applications, surveys, etc. All the different options for drop-down, radio buttons, signature blocks, the ease of including photos and images are so great. I keep finding more ways to use it. Cons tech support is not great, you can't call and talk to someone, which is really frustrating sometimes. Review Source JC Jenyne C. Healthy Parenting Program Coordinator Individual & Family Services Used the software for: 6-12 months ### "Great automation" November 23, 2022 5.0 Clients complete the form online and it automatically sends the form to our email. Pros Allows us to collect information from clients with ease Cons Setting up the form can be confusing at first. More video training options would be nice Review Source Response from Formsite November 30, 2022 Hello, thanks for the review! Have you seen our support site or YouTube channel for support videos? Check it out at https://support.formsite.com and if there's anything you can't find, contact our support team from https://www.formsite.com/contact HH Holly H. Marketing assistant Used the software for: Less than 6 months ### "Great features" June 15, 2017 5.0 Pros Formsite is a little pricey, but it makes embedding and utilizing every function you'd want from a fort very simple . Includes piping, auto responses, rules,m and anything you'd need. You can create unique forms and get results exactly the way you want them. Review Source KH Ketty H. Used the software for: ### "Functional and Flexible" April 13, 2016 5.0 I've had a great experience with FormSite building everything from training registration forms to employment application. It's easy to use and customize to meet a variety of needs. Review Source Elisa Q. Responsabile Marketing and Advertising Used the software for: 1-2 years ### "La qualità nei form" June 18, 2024 4.0 Dopo la prova gratuita ci siamo convinti e siamo passati alla versione Pro. Mai avuto problemi. Il sistema drag & Drop rende facile e personalizzabile la costruzione dei form, riuscendo ad adattarli anche graficamente ai siti mantenendo lo stesso stile. Report accurati e semplice da analizzare. Soddisfatti. Pros Possibilità di prova gratuita, integrazioni con diverse applicazioni/software/metodi di pagamento... Personalizzabile, report ottimi Cons Costo sicuramente "alto" se iniziate e non siete sicuri che vi serva o di quanto utilizzo fate. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/) personalizzazione e integrazioni che aveva formsite Review Source II Irene I. Resident Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Formsite - keeps the work flowing through our organization" December 23, 2021 4.0 Formsite was already in place when I took my position with the HOA. Everything I know about it was self taught. (not very easy either) Formsite does allow for easy workflow between departments. the reporting feature is essential to us as we need to have tracking on all the forms as to when received, when assigned and when completed. The notes section also allows for additional information to be entered on each individual form. Honestly, I am not sure I would have picked this product for our office if I had been given a choice. Pros Formsite allows our homeowners to submit change requests and other concerns directly through our website. No special log in is required by the homeowner unless they want to get to the "homeowners' only" section of the forms. These would be for exterior modifications. Otherwise, anyone living in the community can access the forms on the website and submit a street light outage, concern or kudos. Formsite allows the admin to determine the fields to be displayed on each form and has an auto reply feature to let the submitter know that they have completed the process. This is key for us as we have over 5500+ homes and we can not personally reply to every submission. Formsite does that for us. Cons When creating a form from scratch, the system is cumbersome and the wording used to define the fields does not always make sense. I personally have gotten so frustrated with the process of creating a new form, that I have taken to copying an existing form and then adding, deleting or editing the fields I need to. Even after 5 years of using this software, I do not feel confident in creating a new form from scratch. and I would really like to have that feeling. Review Source CS Charles S. Content creator Publishing Used the software for: I used a free trial ### "AI integration is superb " June 23, 2024 4.0 It’s a simple and user friendly platform to generate surveys. It’s not fancy and gets the job done. Pros The AI integration tool to generate quick surveys is amazing and saves a lot of effort. Cons It’s a savior for those in need of creating quick surveys. I have no complaints. Review Source SW Sasha W. Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use Form Builder" June 24, 2021 5.0 I like using this site and product, its been made very easy to use for not technically minded people. Pros Copy and paste links to easily send to your clients. Clients can fill out the form on their mobile device which people appreciate. I like that its easy for clients to use and the forms get filled out correctly. Cons It would be good to recieve an email when someone has filled in a form, you have to visit the site and check if it's been done. But thats not really a big deal. Alternatives considered [GoFormz](https://www.capterra.com/p/125634/GoFormz/) Reason for choosing Formsite Ease of use. Switched from [GoFormz](https://www.capterra.com/p/125634/GoFormz/) I found the other product hard to use. Review Source Response from Formsite June 28, 2021 Hello, thank you for the review. You can set up the form's Notification emails to receive a message after each successful result. BA Becca A. Divisional Children and Youth Program Coordinator Religious Institutions Used the software for: 2+ years ### "Formsite Review" March 23, 2021 4.0 Formsite has been a great way for us to create and collect references for prospective staff. It's great that we can create what we want, and then simply provide a link to those completing the form. It's really made things simple for us. Pros Formsite allowed us to create our own online fillable forms with our own questions. It stores the answers online so it is easy to review and keep. I also really like that it sends an email once a form has been submitted so you know that it's complete. Cons The responses are stored within formsite and I am unsure of the options to import those to your PC, so this may be a con for some. You might find the completed form alert annoying if you expect a lot of forms to be submitted but you may be able to turn this off. Review Source Response from Formsite March 25, 2021 Hello, thanks for your review! The Notification emails sent after the form is submitted is not the initial behavior, so any emails you receive would have been set up by the account owner. You're welcome to disable those at any time and either receive a daily summary email or nothing at all. The default behavior is to collect the results data in the form's Results Table, then you can export them for local use as often as you want from the Results -> Export page. Thanks again for the good words and feel free to ask any questions at support@formsite.com. VR Verified Reviewer Public Relations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Formsite gave us a platform to organize numerous miscellaneous requests that come in daily. " January 22, 2018 5.0 This software has allowed us to organize our marketing requests on one platform. Pros There is a ton of functionality in Formsite. You can pretty much create any type of form with plenty different styles of questions. Cons Becuase of the level of customization that is available, it can get very confusing. The set up is probably necessary to carry out the customization, but it can get overwhelming. Exporting reports to excel is a little bit of a pain. I would enjoy more customization there. Review Source VR Verified Reviewer Estate Planning Attorney (Web-Based) Law Practice Used the software for: I used a free trial ### "Not for complicated responsive forms" September 22, 2018 3.0 Pros Form responses are encrypted by default. Cons The reason I didn't stick with Formsite is because I was trying to create a fairly complicated, responsive intake form for my law firm, and there's no way to edit rules for more than one item at a time—meaning that you have to create a rule for every single item individually. That's all fine and good if you're building a short, simple form, but I wasted an entire day messing around with Formsite without getting very far on my intake form. Maybe I could've eventually created an amazing form, but I think it would've taken me a week to get there, and I don't have that kind of time. Review Source Response from Formsite September 28, 2018 Thanks for considering us and for the review. Yes, item rules and page rules can only be created on individual rules, but the rules are only used to show or hide items so not every item needs a rule. For forms with a large number of items, combining them on separate pages is typical to make for easier completing and you can set up the page rules to skip pages if needed. You don't mention the problem you had with responsive forms. Our forms are mobile-friendly and responsive by default so they're easily completed on all devices. My recommendation is to always contact the customer support people if there are any questions about how to do things. Our support staff is always ready to provide suggestions and answers. https://www.formsite.com/contact.html Thanks again! kB karissa B. marketing and events manager Used the software for: 6-12 months ### "It is fine for small events but forget trying to organize anything where people sign up in groups" December 15, 2017 2.0 Pros User-friendly, works for individual sign-ups. Cons Export file is not reliable, payment status unreliable, customer support was just plain unhelpful. When you have multiple people sign up in one form, there is no way to export the file and have all the names in one column. We make name tags and check people in for our events and having the file exoprt the names into column z when other names are in column b just doesn't work! I asked if this is something I could have assistance with from customer service and I got a "NO". not helpful thanks.... Review Source Response from Formsite December 18, 2017 Thank you for reviewing Formsite. To clarify, there is a way to do what you describe, which is to design the form to collect a single person per submission. Each result is recorded on its own row and there isn't a way to change how the system works, so the solution is to work with the system to get the results you want. Our customer service explained that and did not reply with a "NO", as your message seems to indicate. It's definitely possible to do what you ask and we even have a blog post with instructions: https://blog.formsite.com/2016/11/18/allow-multiple-answers-formsite-form/ The other solution we proposed was to explore how to work with your results export file with Excel to format your results as you need. SR Sergio R. Manager Consumer Goods Used the software for: 2+ years ### "The best software for forms on earth without hesitation" February 6, 2017 5.0 The best software for forms on earth without hesitation. If someone does not like it, there are 2 options: Or selected the wrong software profile (customer mistake) or did not use it at all. If you need forms online for surveys, take massive registration and why not, use it as a landing page in a marketing funnel, you will not find any other option better than this, I promise you that. Pros \- Easy to use. - Amazing features. - The best support on earth. - Only pros, no cons at all. Cons \- No cons at all, only pros (I have used it for more than 4 years) and have not find any con so far. Review Source CW Conrad W. Owner Used the software for: 2+ years ### "Great way to customize release forms" April 13, 2018 5.0 Pros I run a niche business that has specific needs for liability waiver forms. This gives me the ability to quickly get the client signed off and move on. Cons Once we had reached a certain limit, the software did not accept any more forms on the tablet. I had to change my preferences in the field and made a log jam while trouble shooting. A warning that we were getting close would have been helpful. Review Source Response from Formsite April 16, 2018 Thanks for the review! Our system sends an email to the account email address when you approach your results limit for the form. We don't send multiple emails for multiple forms, however, so if you received a warning email recently for that or another form then you wouldn't have seen this one. Also, the message may have been filtered by your email account and you may find it in your spam folder. Thanks again and feel free to contact us at any time with any questions: https://www.formsite.com/contact.html Similar Products Featured