Tenrox

Tenrox - PSA

5 / 5 10 reviews

Who Uses This Software?

Project management solution for services organizations.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tenrox
  • www.tenrox.com
  • Founded 1995
  • Canada

About Tenrox - PSA

Tenrox automates project initiation, resource management, time and expense, and reporting and analytics to enable customers to improve the management of billable projects from pipeline to close. Tenrox offers configurable cost and billing rules, including chargeback or invoicing, with certified integrations to all major CRM and accounting systems. Organizations worldwide, including Autodesk, Estee Lauder, Eaton, General Electric and JDA Software, trust Tenrox.


Tenrox - PSA Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Tenrox - PSA Reviews Recently Reviewed!

Bumpy Start but We've Found Our Groove and Great Partner

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Focused on and geared to help run professional services businesses

Cons: TPP is old, outdated, and not geared to meet the ever-changing business needs of today. Online Planner should resolve this.

Overall: We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development.

Recommendations to other buyers: The functionality is robust but existing tool interactions require lots of manual effort. Be methodical in defining organization priorities and allow the tool to help the business manage these.

Always a first class service

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the initial implementation right through to BAU support and routine upgrades, Upland's Tenrox has been ideal for our organisation.

Tenrox leads with Customer Service

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Im able to cut time spent on data entry and invoicing while accelerating my processes for invoicing and expense reporting.

Overall: I've used Tenrox for a couple of years now through my job. Tenrox is an easy to use intuitive application that has enabled my organization to simplify our management of expense reporting and tracking timesheets.

Recommendations to other buyers: The flexibility of this application and the customer support is really what makes it stand out from the rest of the rest.

Great PSA software that is easy to use

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - Able to quickly learn the different functionality and features and use the tool without much difficulty.

Overall: Great PSA tool. There are many features and functionality that allows me to work with clients to help track resources, costs, and expenses. The tool is easy to use compared to most others in the market. It's definitely worth checking out.

Best well rounded PSA application

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to integrate to all our back office systems and the support from the services team.

Overall: The team at Tenrox is great to work with and the recent improvements to the user interface make it a breeze to use. As one of the longest running leaders in this market I highly recommend people evaluating service solutions to take a look.

Recommendations to other buyers: Make sure you ask about all the ways you can use the product to help increase your business. I found them very willing to share advice form their 20 plus years of experience. Something the others can't do.

Intuitive interface that our users found easy to adopt

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile app is easy to use and allows us to capture detailed timesheets while on the road

Overall: This tool is flexible enough to function the way our organization does business. It has enabled us to better forecast expenses and resources with custom reports. In addition, project invoicing has been completely streamlined and we now have real-time access to invoice and budget data, which was lacking in our previous system

Tenrox experience - TODO1 Services Inc

May 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tenrox is an easy to use tool for all type of role for our company. This tool is intuitive and does not require exhaustive training. Tenrox suite provide enough modules to manage projects, portfolios in terms of Hours, Cost, Billing and interact with other tools like SalesForce or Quickbook to make easy the information exchange among them. TPP tool requires improvements because present frequent bugs that make project managers plan tracking difficult to manage and publish to Tenrox. Overall TODO1 Services is satisfied with the tool because help to automate projects planning ad controlling process across the organization participant roles/users providing accurate and online data and reports.

Excellent PSA application

Mar 20, 2014
5/5
Overall

Comments: Our company has been using Tenrox for the past two and a half years. The application has been extremely useful in gathering information for the billing of clients, both internal and external. We've also been using the Resource Scheduling module for the past year, which combined with the time entry module, really gives a detailed actual vs estimated view of how our resources are utilized. Being able to schedule projects/jobs also gives us the added ability to produce hard numbers to justify additional headcount as work dictates. As with any time entry system, this really requires the buy-in of management to ensure data is entered and verified.

Pros: The latest version includes a new, contemporary UI and increased compatibility with all the major browsers. LOADS of reporting options

Cons: Some of the advanced functionality requires software plugins/add-ons. Would like to see this deprecated eventually.

my favorite application to use and share with others

Mar 18, 2014
5/5
Overall

Comments: I have been implementing/maintaining the Tenrox application since 2006 with over 1600 active users worldwide. All users from standard to VPs use the tool to maintain time reporting and "HR" policies. Project Managers use the tool to understand resource time. It is the easiest software to setup and train new users to use. I have users that jump in without formal training. I have been able to satisfy the business needs without any customizations. It is the only application that satisfies our government compliance for time reporting.

Pros: Easy to use Easy to maintain Easy to configure Easy to train - usual over the phone Able to satisfy variety of situations based on location - only show what the user needs

Cons: I'm no expert on SQL databases, that knowledge would help to create new custom reports.

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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