Upland Software

Tenrox


4.5 / 5
15 reviews

Who Uses This Software?

Professional Services Organizations and Embedded Services Teams who are investing in streamlining their operations related to how they run their services for maximum profit.


Average Ratings

15 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Upland Software
  • uplandsoftware.com/tenrox/
  • Founded 2012
  • United States

About Tenrox

Tenrox is a powerful, yet intuitive Professional Services Automation (PSA) solution to help organizations better plan, manage and optimize resources and projects. It streamlines administrative operations, ensures accurate invoicing, and accelerates revenue recognition. The only Knowledge Enabled PSA, with proposal automation and built-in analytics, Tenrox helps organizations drive greater team collaboration, improve project quality and improve profit margins.


Tenrox Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Tenrox Reviews Recently Reviewed!


Our organization uses the software for project billing, employee time management and tracking.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use with full support if we run into any problems. The training provided to all users is 24/7 and very easy to understand. The admin is always available that is assigned to each account, giving undivided support and considered a valuable member of our team. The admin assigned to my team is available for all out weekly team calls providing answers to questions and quick follow up when needed. Very engaging staff.

Cons: In terns of adding additional applications project management setup, it seems to be limited in terms of accessing. The available applications my not be accessible to everyone depending on the role in the organization. For employee time keeping, the use of the application is easy but still has limitations in terms of approving hours or seeing individual payroll information such as vacation, sick balances. This task is simply forwarded to Payroll so the functions seem to be duplicated on the internal payroll system in addition to entering in Tenrox.

Overall: The ease of use when entering hours for projects and employee time, makes it easy for all users regardless of skill level. The benefits of having knowledgeable personnel is a valuable asset to any organization.

Would NOT recommend Tenrox

Nov 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I enjoy the combination of managing projects, being able to complete timesheets and also have PTO requests tracked in the system. It does make it easy to have it all in one place

Cons: Tenrox has a lot of things to work on. It's slow (for my company), they are reluctant to make upgrades based on your needs and based on what package you get, you typically get low customer service. The system is very manual and in 2018, we need to have a more automated tool to get things done.

Overall: I would not recommend tenrox as a project management tool for companies. There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service.

An OK system for time entry - kludgy for management

Oct 16, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The time entry and management is meant for consultants, with jobs available by name rather than project number

Cons: It is difficult to extract information about time off and assignment for users. The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary.

Overall: Time entry and time management for assignment of personnel to jobs

Bumpy Start but We've Found Our Groove and Great Partner

Dec 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Focused on and geared to help run professional services businesses

Cons: TPP is old, outdated, and not geared to meet the ever-changing business needs of today. Online Planner should resolve this.

Overall: We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development.

Recommendations to other buyers: The functionality is robust but existing tool interactions require lots of manual effort. Be methodical in defining organization priorities and allow the tool to help the business manage these.

Tenrox leads with Customer Service

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Im able to cut time spent on data entry and invoicing while accelerating my processes for invoicing and expense reporting.

Overall: I've used Tenrox for a couple of years now through my job. Tenrox is an easy to use intuitive application that has enabled my organization to simplify our management of expense reporting and tracking timesheets.

Recommendations to other buyers: The flexibility of this application and the customer support is really what makes it stand out from the rest of the rest.

Intuitive interface that our users found easy to adopt

Aug 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile app is easy to use and allows us to capture detailed timesheets while on the road

Overall: This tool is flexible enough to function the way our organization does business. It has enabled us to better forecast expenses and resources with custom reports. In addition, project invoicing has been completely streamlined and we now have real-time access to invoice and budget data, which was lacking in our previous system

Best well rounded PSA application

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to integrate to all our back office systems and the support from the services team.

Overall: The team at Tenrox is great to work with and the recent improvements to the user interface make it a breeze to use. As one of the longest running leaders in this market I highly recommend people evaluating service solutions to take a look.

Recommendations to other buyers: Make sure you ask about all the ways you can use the product to help increase your business. I found them very willing to share advice form their 20 plus years of experience. Something the others can't do.

Lots of features. Terrible interface.

Mar 23, 2018
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: When you need software to do timekeeping, allocation tracking, utilization tracking and PTO tracking, Tenrox has you covered. Lots of features.

Cons: Unfortunately the interface is absolutely terrible. It feels like the interface was top-of-the-line maybe back in 2004.... It's just a big jumbled mess.

Excellent PSA application

Mar 20, 2014
5/5
Overall

Comments: Our company has been using Tenrox for the past two and a half years. The application has been extremely useful in gathering information for the billing of clients, both internal and external. We've also been using the Resource Scheduling module for the past year, which combined with the time entry module, really gives a detailed actual vs estimated view of how our resources are utilized. Being able to schedule projects/jobs also gives us the added ability to produce hard numbers to justify additional headcount as work dictates. As with any time entry system, this really requires the buy-in of management to ensure data is entered and verified.

Pros: The latest version includes a new, contemporary UI and increased compatibility with all the major browsers. LOADS of reporting options

Cons: Some of the advanced functionality requires software plugins/add-ons. Would like to see this deprecated eventually.

my favorite application to use and share with others

Mar 18, 2014
5/5
Overall

Comments: I have been implementing/maintaining the Tenrox application since 2006 with over 1600 active users worldwide. All users from standard to VPs use the tool to maintain time reporting and "HR" policies. Project Managers use the tool to understand resource time. It is the easiest software to setup and train new users to use. I have users that jump in without formal training. I have been able to satisfy the business needs without any customizations. It is the only application that satisfies our government compliance for time reporting.

Pros: Easy to use Easy to maintain Easy to configure Easy to train - usual over the phone Able to satisfy variety of situations based on location - only show what the user needs

Cons: I'm no expert on SQL databases, that knowledge would help to create new custom reports.

Tenrox experience - TODO1 Services Inc

May 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tenrox is an easy to use tool for all type of role for our company. This tool is intuitive and does not require exhaustive training. Tenrox suite provide enough modules to manage projects, portfolios in terms of Hours, Cost, Billing and interact with other tools like SalesForce or Quickbook to make easy the information exchange among them. TPP tool requires improvements because present frequent bugs that make project managers plan tracking difficult to manage and publish to Tenrox. Overall TODO1 Services is satisfied with the tool because help to automate projects planning ad controlling process across the organization participant roles/users providing accurate and online data and reports.

Great PSA software that is easy to use

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - Able to quickly learn the different functionality and features and use the tool without much difficulty.

Overall: Great PSA tool. There are many features and functionality that allows me to work with clients to help track resources, costs, and expenses. The tool is easy to use compared to most others in the market. It's definitely worth checking out.

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Always a first class service

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: From the initial implementation right through to BAU support and routine upgrades, Upland's Tenrox has been ideal for our organisation.

Jul 30, 2018
5/5
Overall