--- title: "Bugzilla Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bugzilla Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/119057/Bugzilla/" page_type: "product" language: "en" --- # Bugzilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bugzilla ## What is Bugzilla? Ideal for website developers, the issue tracking system helps users manage and track change requests, bug modification and more. ## What is Bugzilla used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/) Top alternative Featured Overall rating Based on 136 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 1% Pros & cons Comprehensive bug tracking capabilities Beginner-friendly and intuitive operation Outdated and unattractive interface design Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bugzilla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bugzilla.org&name=Bugzilla) ## Bugzilla Overview Updated August 2026 AI summary Bugzilla offers businesses of all sizes a reliable solution for bug tracking and project management, with a focus on logging, assigning, and monitoring issues across multiple projects. Teams benefit from features such as customizable workflows, audit trails, and real-time notifications, while deployment options include cloud and desktop. Its ease of use supports quick adoption, though the interface is considered dated. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bugzilla 4.1 (136) VS. [4.5 (872)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting Price Contact vendor Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (136) Ease Of Use 4.3 (14,524) Value For Money 4.3 (103) Value For Money 4.4 (9,915) Customer Service 3.9 (96) Customer Service 4.2 (9,671) ## Bugzilla alternatives [4.5 (300)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,481)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) Highest Rated [GitHub](https://www.capterra.com/p/129067/GitHub/) [4.8 (6,204)](https://www.capterra.com/p/129067/GitHub/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129067/GitHub/) [View all alternatives](https://www.capterra.com/p/119057/Bugzilla/alternatives/) ## FAQs about Bugzilla Overview ### What problems does Bugzilla solve? Bugzilla solves scattered defect tracking, duplicate bug reporting, and poor visibility into issue status by centralizing bug logging, assignment, history, notifications, and searchable reports across multiple projects. QA teams, developers, project managers, and small software businesses benefit most when managing high bug volume, client reporting, and release-specific defect workflows. Answer based on 115 reviews Overview ### Which roles and teams benefit most from Bugzilla? Bugzilla is most used by software engineers, developers, QA teams, and technical leads who need structured bug tracking, defect triage, and release coordination. Project managers and consultants use it to prioritize issues and monitor progress, while executives and business owners rely on visibility into product quality, team accountability, and delivery risks. Answer based on 134 reviews Overview ### What company size and industries is Bugzilla built for? Bugzilla is built mainly for small businesses and IT-focused teams, with 50% of reviewers from small companies and 38% from Information Technology and Services. It also serves enterprise organizations at 32% and Computer Software at 30%, fitting developers who manage change requests, enhancements, file modifications, and bug tracking. Answer based on 136 reviews Features and Usability ### What are the key features of Bugzilla? Bugzilla includes core bug tracking and issue capture, with status tracking, prioritization, and milestone tracking for managing defects across multiple projects. Reviewers also highlight differentiators such as customizable fields and workflows, advanced search, email notifications, and reporting tools, including saved searches, scheduled reports, and audit trail visibility. Answer based on 100 reviews Getting Started and Support ### What training and onboarding options does Bugzilla offer? Bugzilla provides documentation to help teams get started. Documentation offers written reference material for learning core features, reviewing setup steps, and checking product details during use. Answer based on 8 reviews Getting Started and Support ### What customer support options does Bugzilla offer, and how do users rate the experience? Bugzilla offers email/help desk support. User feedback describes the support experience as mixed: help can be useful, and the community often fills gaps with practical answers, but users also mention weak direct support, unanswered questions at times, and the absence of a dedicated support team. Answer based on 16 reviews Security ### How does Bugzilla handle data security and access control? Bugzilla uses role-driven permissions, configurable user access management, and flexible login options to control who can view and work on issues. Self-hosting also gives organizations full control over users and permissions. Reviewers note solid privacy practices, but some criticize the security model and mention a breach that exposed secure bugs. Answer based on 13 reviews Features and Usability ### How good are Bugzilla email notifications? Bugzilla sends timely email alerts that help teams track bug updates without constant manual checking. QA teams, developers, and project leads often like the configurable notifications, group alerts, and status-change emails, though some users mention occasional inconsistency or setup limitations depending on how the system is configured. Answer based on 24 reviews Features and Usability ### How customizable is Bugzilla? Bugzilla supports workflow and report customization, but setup can feel limited or hard to manage for some teams. Technical users and QA administrators often adapt fields, screens, and processes to project needs, while less technical teams may find the interface dated and deeper customization harder without expert support. Answer based on 24 reviews ## Pros and Cons Comprehensive bug tracking capabilities 85% positive reviews out of 60 Most reviewers describe bugs and issues management as reliable, customizable, and effective for tracking defects. Outdated and unattractive interface design 63% negative reviews out of 41 Most reviewers indicate the user interface appears old-fashioned, visually unappealing, and lacks modern usability features. Beginner-friendly and intuitive operation 85% positive reviews out of 33 Most users report ease of use, highlighting straightforward navigation and minimal learning curve for new users. ## Features AI summary Based on 1,982 Bug Tracking reviews Capterra data shows that buyers of bug tracking software rank the following features as their top priorities: - **Bug/Issue Capture** (**61%** of reviewers rated this feature as critical) - **Issue Tracking** (**59%**) - **Multiple Projects** (**55%**) Bugzilla supports all three features that reviewers rate most highly: **Bug/Issue Capture**, **Issue Tracking**, and **Multiple Projects**. Together, these capabilities help businesses record defects quickly, monitor issues through resolution, and manage work across different projects, allowing teams to stay organized and respond to problems more efficiently. Bug/Issue Capture 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Issue Tracking 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Project Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Workflow Management 3.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Audit Trail 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Collaboration Tools 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Bugzilla 20 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Issue Tracking: Record and follow the progress of every issue - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Multiple Projects: Ability to handle several projects simultaneously - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.0 (136) 4.0 Based on 136 reviews ## Pricing Value for money 4.3 (103) Value for money 4.3 (103) 4.3 Based on 103 reviews ## Support, customer service and training options Customer Service 3.9 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (96) 3.9 Based on 96 reviews ## User reviews Overall rating 4.1 Based on 136 reviews Filter by rating 5(39) 4(76) 3(20) 2(1) 1(0) Mentioned topic Sorted by most recent AT Abhishek T. Bug Hunter Influencer Computer & Network Security ### "BugZilla Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 27, 2025 Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms Pros The interface of bugzilla is very attractive and useful for new users Cons Sometimes it doesn't work properly when I open it first time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Neha R. QA Manager E-Learning ### "BugZilla Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 5, 2025 Its a good Bug tracking tool, easy to enter all the details Pros It was easy to add in bugs and link it with ALM Cons Filter and Bug searching can be improved upon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Damien L. CTO Marketing and Advertising ### "Un très bon logiciel de suivi de correctifs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2024 Nous avons été satisfaits de l'utilisation que nous avons eu de Bugzilla. Il bénéficie d'une interopérabilité facilité avec d'autres solutions logicielles Pros Logiciel open source qui nous a permis de mettre en place nos premiers suivis de bugs sur nos développements logiciels internes. Cons Lorsque nous avons cherché à avoir une gestion de projet plus complexe, nous nous sommes tournées vers d'autres alternatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DX Derrick X. Senior staff engineer Program Development ### "Tackling Software Glitches with Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 Pros We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix. Cons The interface is a bit old-fashioned and hard to use, especially for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB shelly B. tester Information Technology and Services ### "Bugzilla : The ultimate bug tracking tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 3, 2023 Overall experience is that it is a good tool for defect tracking and gives user the flexibility of uploading test results in .jpg , .png and video format. Pros The most important Pro of bugzilla is the ease of use. Freshers can easily get a hand of it and focus on testing rather than learning a tool to report the bugs found. Cons Major drawback is it lacks the way to track exploratory testing results and can't automatically add test case execution results.It takes a lot of time to fill up all the bug description form. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VK Vishal K. QA Telecommunications ### "Bugzilla" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 21, 2023 Pros Easy to useEasy to track the bugsUser Friendly Cons Its is having a very basic UI needs to be updated and addon packages should be integrated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Giovani S. Project Manager Information Technology and Services ### "Ideal for bug tracking management " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 5, 2022 Pros We used Bugzilla in several projects and found out it is best used in projects where only maintenance is needed. It has a strong focus on bug tracking and resolution. Cons It was difficult to customize Bugzilla to use it in projects starting from scratch. We eventually moved to Jira. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chetan T. Customer Experience Director Broadcast Media ### "Better alternatives available" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 September 7, 2022 The overall experience with Bugzilla was good. Back then there was no JIRA (or atleast it wasn't as popular as it is now) or ZOHO, and hence the adoption was a no-brainer. Since the rise of Atlassian and JIRA, the market share has completely been wiped away, barring a few customers/companies who still run it. And the beauty of FOSS has helped them retain some of their loyal users. The interface is very light, deployment is easy and no maintenance is needed unless there's a security upgrade coming. Pros When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day. Cons Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects. Reasons for choosing Bugzilla This was the defacto tool at my organization for issue tracking. There was no JIRA/ZOHO back in the day. Bugzilla being available free and open source was also a reason for us to choose this platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Application Developer 2 Information Technology and Services ### "Great for bug tracking but lack in other features " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 9, 2022 Pros Bugzilla gives great audit trail and incident tracking is impeccable. Its easy to use by both engineering team as well as the business team Cons Comments and communication can be improved upon. Notification system remains inconsistent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YW yossi W. Head of QA Security and Investigations ### "the easiest way to track bugs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2022 i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira Pros i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it Cons as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Bugzilla This was the cheaper option, when most options still remain with you, and as this is very familiear, it is easy to add new users to use this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119057/Bugzilla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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