Bugzilla

Bugzilla

4 / 5 24 reviews


Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Mac
    Installed - Windows

Vendor Details

  • Bugzilla
  • www.bugzilla.org

About Bugzilla

Improve customer satisfaction by quickly working out the issues in your website.


Spotlight_media_placeholder

Bugzilla Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Bugzilla Reviews Recently Reviewed!

5a1b25e9e41633ebd1141ad337a5a658

Good and versatile tool for bug filing with REST API support but it has customization limitation.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Bug reporting and tracking is easy
2. Email notifications can be enabled
3. Sorting of bugs is easy

Cons: 1. Dashboard customization is not available
2. UI needs improvement because lot of scrolling fields are present

Impressive features and functionalities, easy to use with and good gui look and feel

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Feature and functionalities are quite good as compared to this other tool like JIRA. Various queries and number of feature provided are are self explanatory.

Cons: will be good if we can prepare "Help" Tutorial for this for new customer. This is easy to understand in current state but if a link to tutorials videos made user requires no external training

My experience is with Bugzilla comes from a market and tools research and benchmarking perspective.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Below are the top 5 things that I like most about Bugzilla :
1. It is an open source widely used bug tracker
2. It is easy in usage and its user interface is understandable for people without technical knowledge
3. It easily integrates with test management instruments
4. It integrates with an e-mailing system
5. It automates documentation

Cons: 1. Sometimes it becomes difficult to manage logged errors
2. User interface could be improved
3. Bug numbers are unique in a particular installation

Overall: Enabled software delivery with superior quality code free from defects.

User handy to track work records

Jun 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Graphical representation of bugs. Defect life cycle representation is good enough to add proper status of the bug .

Cons: User Interface (UI ) is not user friendly. Unable to understand the things initially. Requirement tracking mechanism is not there.

Overall: Easy tracking of bugs

I am using this from last 2 year it very good

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We can log bug easily and have better functionality.
We can assign the bug to the respective person.
Developer has facility to change the resolved facility

Cons: I think UI type view of reported and resolved bug should be there.
Soeasily we can get the status of projects

Overall: Not need to keep the record of Bug in sense of excel sheet.
easily change the status of the bug. easily track the bug record.

I am using Bugzilla for past 7-8 years for defect life cycle.

Jun 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use search options of searching any defect Sorting search results with severities and other fields.

Cons: Difficult to analyse logging of the defect with respect to different logs that being attached and managing these attachments with history.

Overall: Being a free tool it is easy for small companies to adapt with ease.

Great bug tracking software with lots of customization options

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. E-mail notification alerts for bug and lots of configuration options for mail alerts
2. Filter options of all bugs made it easy to sort the bugs
3. Almost all options are available to raise a bug e.g. criticality, attachment options etc

Overall: 1. Tracking of bugs is made every easy
2. Advanced search option is excellent with lots of options available
3. E-mail alert feature is nice to have and good part is it is customizable

Bugzilla is good defect tracking tool which gives the complete buglife cycle scenario

Jun 21, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Its ease to use and install
it is an open source widely used bug tracker;
it is easy in usage and its user interface is understandable for people without technical knowledge;
it easily integrates with test management instruments;
it integrates with an e-mailing system;
it automates documentation

Cons: The UI is not that impressive, it should also contain manual for operation
If I have two products and I add a new bug to Product1, the bug number is 1.
If I then add a new bug to Product2, the bug number is sequential (ie. 2). In
this example there would be no bug number `2 for Product1. Ideally we would
want Product1 to have bug numbering sequentially specific to the product, so if there are 100 bugs for Product1 then the bugs are numbered from 1 to 100.

Overall: I was able to log the defects

Easy and Effective defect management software

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: -very simple to use software
-customization possible in various ways for user
-effective defect management and tracking to closure
-good user access management

Cons: -some cases workflow can be improved.
-can have improved reporting option in few cases.
-UI can be improved in many cases however works well for the purpose

Bugzilla - Best free tool for defect management - Easy to host and customize as per your use

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Feature rich defect management tool that too with all possible customization for your project. Email notifications, bug tracking and comprehensive and bug reporting available . Report customization as per user choice is also available.

Cons: Integration with test case management tool can be provided with simple configurations. We should be able to generate a Release report just specifying the release number.

Overall: Free defect management tool which supported all possible customization for our project !

Track your bugs.

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Best part of bugzilla is we can customize this as per business needs. It is a open source , free tool. only customer support and maintenance need money

Cons: As comparison of JIRA, its very less feature because JIRA supported agile fully but its doesn't. But use as per your need or convenience.

ease of use

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons: Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

It does what it needs to do

May 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It can easily be customized and the states are clear. Functionality-wise, it worked well for tracking task items.

Cons: The UI is a bit outdated. I definitely had a decent amount of trouble importing test cases from CSV, so the ease of use here should improve.

A versatile tool to log and track tickets.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons: The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

Very complicated bug tracking tool that doesn't have to be so complicated

May 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The basics are easy to use. Free and open source option is available, which is great for young tech startups.

Cons: Installation was a little tedious. Configuration is very complicated. Some critical features didn't work as expected, forcing us to migrate.

Overall: Open source bug tracking tool

great tool

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I love bugzilla

Pros: it is easy in usage and its user interface is understandable for people without technical knowledge;it easily integrates with test management instruments,it automates documentation

Cons: its interface is too sophisticated, complain that it is hard to manage the logged in errors and that there are many defects in code of this instrument

easy-to-use while might be more attractive UI

May 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use; more options to choose - almost include everything which must be included in a bug report.

Cons: UI not so attractive: too-tiny line spaces, may add more space and some bright color rather than grey.

Review of Bugzilla

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I like it a lot. Bugzilla is a great, helpful bug tracking tool and a project management platform.

Pros: I like nice user interface, It is very intuitive software, once I started using it, I did not have to put too much thought into it. I did not have to go through the training - it was easy to navigate.

Cons: I would like to see a better design, because this bug tracking system looks too plain on the front end. Some talented designers should be employed for that.

Good bug tracking system

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: It's been very instrumental and handy in tracking and maintaining the bugs. Easy to segregate bugs based on the environment type, priority and product.

Bugzilla is awesome

Mar 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I am using this tool from past five years and I love it

The best free bug-tracker.

Feb 26, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Free of cost with updates.
2. Easy of installation.
3. Browser compatible- with most of the varieties of standard ones.

Cons: 1. UI design not attractive.
2. Customization difficult.

Overall: This was the market pioneer for free-ware bug tracking. It is easy to set up and host on your office system.
Though the UI has a few things to be desired and you need to circumvent the lack of usability, but some good user training(which you will anyways be giving with process implementation with your team) helps a lot.

If you are looking for a free ware tool - esp where you need to start from scratch and have a limited budget, then look no further.

Major cons -
1. I felt the UI needs some improvement - alongwith Usability.
2. The other paid tools have good customizability - defining the workflows or even showing proper labels.

Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money.

But with good process definition and proper implementation(which will also help in long) these shortcomings can be overcome.

Though

Recommendations to other buyers: If you are on a shoe-string budget - this is God's blessing for you.

Bugzilla - an excellent bug tracking tool for all

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: excellent layout

Cons: integration with other utilities

Overall: I oftenly use this tool and has been using this for a couple of years, I like its web platform like dashboard it has provided with the great ease of logging the bugs and tracking the bugs, Very easy to track the flow of the bug.

Easy-to-use issue tracking software

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how Bugzilla offers many options and fields to apply for a particular bug. I like how it provides advanced search for bugs to quickly navigate.

Cons: I dislike the security model. Just recently there was a big breach in Bugzilla giving the attacker privileges to see secure bugs. Also, for a big project like Mozilla, it becomes difficult to navigate bugs easily. I also do not like the default review (Splinter) that is integrated with it. Also, it does not integrate nicely with Github.

Overall: Simple to use interface runs in any web browser. Details are granular enough to convey a basic idea or a complex analysis depending on the ability and willingness of the user.

Bugzilla review

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bugzilla provides a web interface where users can enters bugs, with there resolution status, severity, platform details. It provides color coding and open source as well.