# Bugzilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bugzilla the right Bug Tracking solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119057/Bugzilla/reviews --- Bugzilla 4.1 (136) [View alternatives](https://www.capterra.com/p/119057/Bugzilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bugzilla Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews yw yossi w Head of QASecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up.“ June 8, 2022 DX Derrick X Senior staff engineerProgram Development, 51 - 200 employeesUsed the software for: 6-12 months. “The interface is a bit old-fashioned and hard to use, especially for new users.“ May 20, 2024 yw yossi w Head of QASecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “basic functionality can be moderated and it is very close and similar to Jira“ June 8, 2022 RR Ross R PMEntertainment, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The UI also feels a bit from the 90ies and won't make your developers or QA community particularly happy.“ December 13, 2021 Muhammad Yousuf H Senior software Engineer Computer Software, 10,001+ employeesUsed the software for: 6-12 months. “Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need.“ April 21, 2021 EB Eric B Chief Product OfficerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “For me, to keep close track of workflows, Bugzilla just fails me and it's why I changed to another system.“ February 25, 2021 Chetan T Customer Experience DirectorBroadcast Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their reports were pretty good back in the day.“ September 7, 2022 MK Mohamed K Senior Software EngineerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me.“ April 6, 2021 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramon Israel S. Project Manager Telecommunications Used the software for: 2+ years ### "Best value for your money." September 22, 2021 5.0 I really like bugzilla for error management, as a testing company, something it gets hard to merge our internal operation to external operantion´s customers, so far with Bugzilla this task gets very easy. Pros It is very scallable. Easy to manage. Easy to deploy. Easy to share to internal team and customers. Cons From my experience it was not very easy to install, as it is an open software, I needed to pay for a third party for deployment. So far, this allows it to be very easy and it is quite cheap (250 USD per year for 5GB storage). Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Bugzilla Bugzilla is cheaper. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Expensive Review Source yW yossi W. Head of QA Security and Investigations Used the software for: 2+ years ### "the easiest way to track bugs" June 8, 2022 5.0 i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira Pros i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it Cons as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Bugzilla This was the cheaper option, when most options still remain with you, and as this is very familiear, it is easy to add new users to use this Review Source Chetan T. Customer Experience Director Broadcast Media Used the software for: 2+ years ### "Better alternatives available" September 7, 2022 3.0 The overall experience with Bugzilla was good. Back then there was no JIRA (or atleast it wasn't as popular as it is now) or ZOHO, and hence the adoption was a no-brainer. Since the rise of Atlassian and JIRA, the market share has completely been wiped away, barring a few customers/companies who still run it. And the beauty of FOSS has helped them retain some of their loyal users. The interface is very light, deployment is easy and no maintenance is needed unless there's a security upgrade coming. Pros When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day. Cons Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects. Alternatives considered [QMetry](https://www.capterra.com/p/98311/QMetry/) Reason for choosing Bugzilla This was the defacto tool at my organization for issue tracking. There was no JIRA/ZOHO back in the day. Bugzilla being available free and open source was also a reason for us to choose this platform Review Source AT Abhishek T. Bug Hunter Influencer Computer & Network Security Used the software for: 1-2 years ### "BugZilla Review " February 27, 2025 4.0 Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms Pros The interface of bugzilla is very attractive and useful for new users Cons Sometimes it doesn't work properly when I open it first time Review Source NR Neha R. QA Manager E-Learning Used the software for: Less than 6 months ### "BugZilla Review" February 5, 2025 4.0 Its a good Bug tracking tool, easy to enter all the details Pros It was easy to add in bugs and link it with ALM Cons Filter and Bug searching can be improved upon. Review Source Ramindu D. Software Technical Lead Computer Software Used the software for: 2+ years ### "Bugzilla: The grandad of modern bug tracking software" April 3, 2019 4.0 Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day. Pros Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out. Cons Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues. Review Source ravi R. Associate Software Developer Used the software for: 1-2 years ### "One of the best tool for tracking issues" May 27, 2018 4.0 A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues. Pros We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla. Cons Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered. Review Source Ruban D. Member of technical staff Information Technology and Services Used the software for: 2+ years ### "Best software bug tracking software" June 2, 2022 5.0 Pros Ease of use, all the features are available for the dev and testing team to track bugs. Mail notification, mail notification customisation. Searching and preset search. I literally like all the features in this product. Cons UI could be improved a lot instead of the monotonous old UI. Review Source Gagandeep S. Associate Project Manager Computer Software Used the software for: 1-2 years ### "Bugzilla use for bug tracking and its open source tool. " September 11, 2018 4.0 I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs. Pros Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are; Wide range of formats for bug lists. We can track the time. Informative report. Watch other user options. Last but not the least, we can use lot of Add-on. Cons UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free. Review Source Darshan Y. Linux and Virtualization specialist. Information Technology and Services Used the software for: 2+ years ### "Best tool to keep a track of bug" December 7, 2019 4.0 Bugzilla is the integral part of our devops team, We used in on daily basis to keep a track of bugs being filed Pros One of the best open source tools available in market to keep a track on bugs being logged, Track there progress until the fix being applied Cons Being a community edition Bugzilla still lags in terms of extensions & API's available for integration with third party tools Review Source VR Verified Reviewer Support Coordinator Used the software for: 2+ years ### "A great, but isolated bugtracker" March 19, 2018 4.0 Creating and finding bugs in a matter of seconds, completely hassle-free. Pros Up until about a year ago, Bugzilla was the bug tracking application used in our company. To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with. It's a school book example of how great free and open source software can be. The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away. This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something. One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated". Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system. Cons I do understand why we moved away from Bugzilla. It is merely a bug tracker. Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that. Our new platform can do it all and more, in one single system. Review Source VR Verified Reviewer Client Services Manager Computer Software Used the software for: 1-2 years ### "A simple open source tool with essential features" October 23, 2018 4.0 Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users. Pros Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation. Cons Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent. Review Source VR Verified Reviewer SR Business Analyst Project Lead Higher Education Used the software for: 2+ years ### "Great at Tracking bugs " July 30, 2018 4.0 Easily track bugs and ability to report bugs on project update. The email notification was great to see status of individual bugs The ease of use was a no-brainer The cost was relatively cheap compared to others in the market Pros Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners. Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses. Cons The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira. Review Source Gangani A. Senior QA engineer Computer Software Used the software for: 2+ years ### "Good Issue tracking System" July 31, 2019 4.0 When doing QA , to log tested functions issues i used this tool. When creating an issues at the same time project relevant parties get update at the same time. Pros \- Can customize the screen ( Issue log in page) - Can generate reports easily - Easy to manage Cons When creating an issue, for same category have to log on by one , if can enter multiple entries for 1 issues id it will be grate... Review Source VR Verified Reviewer Design Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Experiences on Bugzilla" October 25, 2018 4.0 Pros Easy to obtain. Somewhat easy to use. Scraping data from system is quite easy. Simple ui. Cons Editing entries is not fluent, sometimes it would beneficial to edit comments for typos. Layout problems on some web browsers. Pagination sometimes fails. Review Source VR Verified Reviewer Software Test Engineer Computer Software Used the software for: 1-2 years ### "Easy tool to track the bugs" March 3, 2019 4.0 For tracking bugs this is a good tool. Pros — bugzilla is a bug tracking tool which is open source and easy to use. —it is easy to learn for beginners. — it can be run on any browser. — it is secure and follow good data privacy policies. Cons Sometimes search feature doesn’t work properly while filtering the data. Sending email feature should be added. It takes times to logging bugs. Review Source VR Verified Reviewer Sr. Agile Transformer Computer Software Used the software for: 1-2 years ### "We used the product for tracking all of our software development bugs" May 4, 2018 4.0 I was able to log bugs quickly for my team Pros It was quick and easy to report our bugs. I was able to enter the info necessary in a quick manner without spending a lot of time filling out unnecessary fields Cons I did find the interface to be a bit out of date. It seemed very 90's to me. I also had a hard time getting the reports out of the system Review Source VR Verified Reviewer QA Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Web-Based Issue Tracking Tool" July 15, 2019 4.0 Our team members have used for creating the bug and Tracking the Issues to avoid the duplicate effort and to find the list of bugs in the Sprint. It supports the advanced search capabilities to search specific bug. Pros Bugzilla one of the great features is avoiding duplicate bug detection & Bug list in multiple formats. whenever the user has created the bug it will send the email notification to who all working on the same project to avoid the duplicate effort. Cons User Interface needs to be more robust and user-friendly. Review Source MM Mohamed M. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Bugzilla Review" December 10, 2021 5.0 it is an amazing experience Pros Easy to log in and check assigned bugs create new Custom filters export bugs information in excel sheets and other formats change several bugs at once change columns check several bugs info at the same time Cons Does not show red marks on required fields Review Source BJ Bheesam J. SVT PV Engineer 2B Used the software for: 2+ years ### "Impressive features and functionalities, easy to use with and good gui look and feel" September 8, 2017 4.0 Pros Feature and functionalities are quite good as compared to this other tool like JIRA. Various queries and number of feature provided are are self explanatory. Cons will be good if we can prepare "Help" Tutorial for this for new customer. This is easy to understand in current state but if a link to tutorials videos made user requires no external training Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 1-2 years ### "Basic Bug Tacking tool" April 30, 2019 3.0 We are using this tool currently in our company, but reasons are really historical. It has really minimal features in compare to other similar solutions like Jira. I just hope we will change this tool as it has multiple issues, lack of integrations being one of them. Pros Open Source, no license needed Free to use Simple to use and customize Cons Lack of integrations User unfriendly GUI, no fancy eye candy components, but it still can be positive for somebody :) Just web application It is developed only by few developers No possible use for Agile Review Source MK Mohamed K. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Bugzilla Review" April 6, 2021 5.0 it was an amazing experience working with it and tracking all the bugs. Pros Creating and tracking new bugs as it is sending email when anything change in the bug and this is amazing Cons some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me. Review Source sB sriramani B. software professional Information Technology and Services Used the software for: 1-2 years ### "Bugzilla is open source bug tracking tool software development and maintainence can be done through" March 20, 2018 3.0 Pros 1.Bugzilla is an Open source! 2.license fee not required 3.no limit to the number of licenses. 4.Can be easily installed as wel as maintain, except when migrating from one version to other. 5.It includes main features/fields that are needed to log a software bug/issue. 6Bugzilla was helpful for defect tracking and managing the entire the project and organization. Cons customizing dashboard according to users preference to be there as well as project level documentations Bugzilla was not helpful for more advanced features like linking defects when a specific requirement fails to complete. Review Source HK Hemant K. PV Lead Information Technology and Services Used the software for: 1-2 years ### "A good tool to manage the software development." May 11, 2018 4.0 Pros The tool, Bugzilla is very useful and helpful for bug tracking. It is quite easy to file defects/issues, track the bugs based. We can easily update the assignee, dev, and we can create multiple sub-releases. We can easily update filters and reports can be fetched easily. Cons More fields can be included to make the tracking easy. Overall the quality of the bug tracking software is good. Review Source yoshitha D. Qa lead Information Technology and Services Used the software for: 6-12 months ### "Best buy tracking tool" September 6, 2019 5.0 Pros Bug tracking is awesome and best reporting feature Cons Cannot integrate with project management tools example with Jira Review Source Similar Products Featured ## Related categories [Bug Tracking](https://www.capterra.com/bug-tracking-software/)