# Bugzilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bugzilla the right Bug Tracking solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119057/Bugzilla/reviews --- Bugzilla 4.1 (136) [View alternatives](https://www.capterra.com/p/119057/Bugzilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Bugzilla Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews yw yossi w Head of QASecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up.“ June 8, 2022 DX Derrick X Senior staff engineerProgram Development, 51 - 200 employeesUsed the software for: 6-12 months. “The interface is a bit old-fashioned and hard to use, especially for new users.“ May 20, 2024 Muhammad Yousuf H Senior software Engineer Computer Software, 10,001+ employeesUsed the software for: 6-12 months. “Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need.“ April 21, 2021 RR Ross R PMEntertainment, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The UI also feels a bit from the 90ies and won't make your developers or QA community particularly happy.“ December 13, 2021 Chetan T Customer Experience DirectorBroadcast Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their reports were pretty good back in the day.“ September 7, 2022 EB Eric B Chief Product OfficerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “For me, to keep close track of workflows, Bugzilla just fails me and it's why I changed to another system.“ February 25, 2021 Shubham S Application Developer 2Information Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “Its easy to use by both engineering team as well as the business team“ August 9, 2022 MK Mohamed K Senior Software EngineerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me.“ April 6, 2021 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramon Israel S. Project Manager Telecommunications Used the software for: 2+ years ### "Best value for your money." September 22, 2021 5.0 I really like bugzilla for error management, as a testing company, something it gets hard to merge our internal operation to external operantion´s customers, so far with Bugzilla this task gets very easy. Pros It is very scallable. Easy to manage. Easy to deploy. Easy to share to internal team and customers. Cons From my experience it was not very easy to install, as it is an open software, I needed to pay for a third party for deployment. So far, this allows it to be very easy and it is quite cheap (250 USD per year for 5GB storage). Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Bugzilla Bugzilla is cheaper. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Expensive Review Source yW yossi W. Head of QA Security and Investigations Used the software for: 2+ years ### "the easiest way to track bugs" June 8, 2022 5.0 i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira Pros i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it Cons as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Bugzilla This was the cheaper option, when most options still remain with you, and as this is very familiear, it is easy to add new users to use this Review Source Chetan T. Customer Experience Director Broadcast Media Used the software for: 2+ years ### "Better alternatives available" September 7, 2022 3.0 The overall experience with Bugzilla was good. Back then there was no JIRA (or atleast it wasn't as popular as it is now) or ZOHO, and hence the adoption was a no-brainer. Since the rise of Atlassian and JIRA, the market share has completely been wiped away, barring a few customers/companies who still run it. And the beauty of FOSS has helped them retain some of their loyal users. The interface is very light, deployment is easy and no maintenance is needed unless there's a security upgrade coming. Pros When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day. Cons Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects. Alternatives considered [QMetry](https://www.capterra.com/p/98311/QMetry/) Reason for choosing Bugzilla This was the defacto tool at my organization for issue tracking. There was no JIRA/ZOHO back in the day. Bugzilla being available free and open source was also a reason for us to choose this platform Review Source AT Abhishek T. Bug Hunter Influencer Computer & Network Security Used the software for: 1-2 years ### "BugZilla Review " February 27, 2025 4.0 Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms Pros The interface of bugzilla is very attractive and useful for new users Cons Sometimes it doesn't work properly when I open it first time Review Source NR Neha R. QA Manager E-Learning Used the software for: Less than 6 months ### "BugZilla Review" February 5, 2025 4.0 Its a good Bug tracking tool, easy to enter all the details Pros It was easy to add in bugs and link it with ALM Cons Filter and Bug searching can be improved upon. Review Source Ramindu D. Software Technical Lead Computer Software Used the software for: 2+ years ### "Bugzilla: The grandad of modern bug tracking software" April 3, 2019 4.0 Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day. Pros Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out. Cons Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues. Review Source ravi R. Associate Software Developer Used the software for: 1-2 years ### "One of the best tool for tracking issues" May 27, 2018 4.0 A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues. Pros We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla. Cons Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered. Review Source Ruban D. Member of technical staff Information Technology and Services Used the software for: 2+ years ### "Best software bug tracking software" June 2, 2022 5.0 Pros Ease of use, all the features are available for the dev and testing team to track bugs. Mail notification, mail notification customisation. Searching and preset search. I literally like all the features in this product. Cons UI could be improved a lot instead of the monotonous old UI. Review Source Gagandeep S. Associate Project Manager Computer Software Used the software for: 1-2 years ### "Bugzilla use for bug tracking and its open source tool. " September 11, 2018 4.0 I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs. Pros Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are; Wide range of formats for bug lists. We can track the time. Informative report. Watch other user options. Last but not the least, we can use lot of Add-on. Cons UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free. Review Source Darshan Y. Linux and Virtualization specialist. Information Technology and Services Used the software for: 2+ years ### "Best tool to keep a track of bug" December 7, 2019 4.0 Bugzilla is the integral part of our devops team, We used in on daily basis to keep a track of bugs being filed Pros One of the best open source tools available in market to keep a track on bugs being logged, Track there progress until the fix being applied Cons Being a community edition Bugzilla still lags in terms of extensions & API's available for integration with third party tools Review Source VR Verified Reviewer Support Coordinator Used the software for: 2+ years ### "A great, but isolated bugtracker" March 19, 2018 4.0 Creating and finding bugs in a matter of seconds, completely hassle-free. Pros Up until about a year ago, Bugzilla was the bug tracking application used in our company. To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with. It's a school book example of how great free and open source software can be. The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away. This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something. One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated". Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system. Cons I do understand why we moved away from Bugzilla. It is merely a bug tracker. Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that. Our new platform can do it all and more, in one single system. Review Source VR Verified Reviewer Director Enterprise Solutions Computer Software Used the software for: 2+ years ### "Simple tool for defect tracking" August 17, 2018 4.0 It serves our needs for tracking defects and validation activities for our client development projects. Pros The tool is pretty easy to use. Saved filters/searches help keep track of pending tickets. Workflows can be programmed to track the status of a bug through a specified lifecycle. Cons Not sure if it's a limitation of the product or the way it was configured, but there don't appear to be role-specific restrictions on who can move a ticket to a specific status. For example - only a tester should be able to close a defect bug, but really any user can close as long as it's an available step in the workflow. Review Source VR Verified Reviewer QA Automation Lead Information Technology and Services Used the software for: 2+ years ### "Bugzilla Review" April 15, 2019 5.0 Excellent experience Pros This is the best tool for bug tracking tool. User can search bug easily with multiple search options . All notifications are done via email, so make it very user friendly any update on bug will be notified to concern person or group. Scheduled reporting is another feature which is very useful. Cons Nothing much for this section. but this tool have less integrations with other 3rd party tools.like git Review Source VR Verified Reviewer Quality Assurance Analyst II Used the software for: 6-12 months ### "Track your bugs with Bugzilla" January 16, 2018 5.0 Pros Bugzilla is an open source tools that I use to efficiently track issues. It comes with tons of useful features like: email notifications and reports & charts It is very customizable flexible. It's also not too difficult to use. Bugzilla gives me the ability to collaborate with my team without setting up meetings and the ease of logging, tracking and closing defects. Cons I think the UI could be better improved because the themes that are available online aren't the best. Bugzilla is an old tool so some additional work need to be done so that it can better align with the Agile practice. Review Source EB Eric B. Chief Product Officer Internet Used the software for: 2+ years ### "Bugzilla was my app of choice until I found out how much was missing" February 25, 2021 3.0 It's plug and play and works in the way that makes sense for most people. Pros The ease of use and status-focus allows Bugzilla to be extremely approachable and for a tiny team, it works well. I never have had to explain it to anyone; engineers just pick it up instant. Cons Reporting is a limitation for Bugzilla. For me, to keep close track of workflows, Bugzilla just fails me and it's why I changed to another system. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Bugzilla I didn't. I left Bugzilla for JIRA. Review Source VR Verified Reviewer Senior Business Analyst Information Technology and Services Used the software for: 2+ years ### "Makes the issue tracking more efficient " May 19, 2019 4.0 Pros Bugzilla enables bug tracking more easier by customizing as per the user need, recording and updating the status and owners and providing customized reports. Cons implementation and customization was bit difficult Review Source RR Ross R. PM Entertainment Used the software for: 6-12 months ### "Good, but a bit outdated on-prem issue-tracking solution" December 13, 2021 4.0 Pros It's a robust issue-tracking suite with all the features you'd need: admin-side control over exposed fields and forms, workflows, good security, watching issues, notifications, etc. Fairly inexpensive if you're willing to go through the trouble of installing and maintaining it on your own servers. Cons In a world where everyone is moving towards the cloud, on-prem solutions seem outdated, lack the required level of integrations with other cloud software and require skills that are harder to find for deployment and maintenance. The UI also feels a bit from the 90ies and won't make your developers or QA community particularly happy. Overall, I find that the learning curve of Bugzilla is a bit longer than that of cloud-based systems like Jira. Review Source VR Verified Reviewer Software Development Engineer Computer Software Used the software for: 1-2 years ### "Sadly Firefox Development tools is on, but I prefer this one" February 5, 2019 4.0 Really good experience, I keep using it on Firefox. Pros It was the first developer helper when firefox didn't used its own. I like the way it displays services benchmarks and its console better. Cons It is not a cons per se, but I would like it to mash up with Firefox Development tool and get the best of the two worlds for the users. Review Source IC Ian C. it tech Computer Networking Used the software for: 2+ years ### "Awesome Product" September 25, 2019 5.0 Pros An Open Source project that can be used with the largest software that you plan on developing to keep track of bugs among hundreds of people. Before this software came out in 2011, I was always looking for something more effective to mark and track bugs in my software. Bugzilla is extremely easy to use and at the same functions perfectly for any project that you or your company are working on. Cons I haven't found anything wrong with this software besides fighting bugs in mine or other peoples programs. Review Source VR Verified Reviewer Quality Assurance Engineer Computer Software Used the software for: 6-12 months ### "It does what it needs to do" March 9, 2018 4.0 Pros \- Easy to navigate and to browse, organize, and track bugs. - It can easily be customized to adapt to project particularities. Cons \- Really outdated interface. It needs a serious refactoring. - Importing test cases from .csv files is not straightforward. Review Source SC Shitalkumar C. Head QA and Operations Used the software for: 2+ years ### "Easy and Effective defect management software" June 12, 2017 4.0 Pros \-very simple to use software -customization possible in various ways for user -effective defect management and tracking to closure -good user access management Cons \-some cases workflow can be improved. -can have improved reporting option in few cases. -UI can be improved in many cases however works well for the purpose Review Source MK Mohamed K. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Bugzilla Review" April 6, 2021 5.0 it was an amazing experience working with it and tracking all the bugs. Pros Creating and tracking new bugs as it is sending email when anything change in the bug and this is amazing Cons some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me. Review Source sB sriramani B. software professional Information Technology and Services Used the software for: 1-2 years ### "Bugzilla is open source bug tracking tool software development and maintainence can be done through" March 20, 2018 3.0 Pros 1.Bugzilla is an Open source! 2.license fee not required 3.no limit to the number of licenses. 4.Can be easily installed as wel as maintain, except when migrating from one version to other. 5.It includes main features/fields that are needed to log a software bug/issue. 6Bugzilla was helpful for defect tracking and managing the entire the project and organization. Cons customizing dashboard according to users preference to be there as well as project level documentations Bugzilla was not helpful for more advanced features like linking defects when a specific requirement fails to complete. Review Source HK Hemant K. PV Lead Information Technology and Services Used the software for: 1-2 years ### "A good tool to manage the software development." May 11, 2018 4.0 Pros The tool, Bugzilla is very useful and helpful for bug tracking. It is quite easy to file defects/issues, track the bugs based. We can easily update the assignee, dev, and we can create multiple sub-releases. We can easily update filters and reports can be fetched easily. Cons More fields can be included to make the tracking easy. Overall the quality of the bug tracking software is good. Review Source yoshitha D. Qa lead Information Technology and Services Used the software for: 6-12 months ### "Best buy tracking tool" September 6, 2019 5.0 Pros Bug tracking is awesome and best reporting feature Cons Cannot integrate with project management tools example with Jira Review Source Similar Products Featured