# Bugzilla Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bugzilla Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more. Source: https://www.capterra.com/p/119057/Bugzilla --- # Bugzilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bugzilla ## What is Bugzilla? Ideal for website developers, the issue tracking system helps users manage and track change requests, bug modification and more. ## What is Bugzilla used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/) Top alternative Featured Overall rating Based on 136 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 1% Pros & cons Comprehensive bug tracking features Accessible for all experience levels Outdated and unattractive interface Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bugzilla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bugzilla.org&name=Bugzilla) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bugzilla 4.1 (136) VS. [4.4 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price Contact vendor Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (136) Ease Of Use 4.1 (14,362) Value For Money 4.3 (103) Value For Money 4.3 (9,768) Customer Service 3.9 (96) Customer Service 4.2 (9,524) ## Bugzilla alternatives [4.5 (857)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Highest Rated [4.5 (13,548)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month [4.5 (294)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/) Starting price $12.00 Per User, Per Month [4.4 (2,888)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/119057/Bugzilla/alternatives/) ## Pros and Cons Comprehensive bug tracking features 85% positive reviews out of 60 Most reviewers indicate bugs and issues management is reliable, customizable, and supports efficient team collaboration. Outdated and unattractive interface 63% negative reviews out of 41 Most reviewers describe user interface as visually outdated, confusing, and lacking modern design and integrations. Accessible for all experience levels 85% positive reviews out of 33 Most users report ease of use, quick onboarding, and intuitive navigation, even for non-technical individuals. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Workflow Management 3.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Audit Trail 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Collaboration Tools 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Issue Tracking 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Prioritization 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Project Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Bugzilla 20 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Provides a channel for team members to share media files, communicate, and work together Customize data fields to support various needs and use cases Alter the layout and content of reports Record and follow the progress of every issue Monitor task progress and planned accomplishments to better manage project status Ability to handle several projects simultaneously Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Create, design and manage workflows for repetitive tasks Features 4.0 (136) 4.0 Based on 136 reviews ## Pricing Value for money 4.3 (103) ### Starting price Contact vendor for pricing Free trial available Value for money 4.3 (103) 4.3 Based on 103 reviews ## Support, customer service and training options Customer Service 3.9 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (96) 3.9 Based on 96 reviews ## User reviews Overall rating 4.1 Based on 136 reviews Filter by rating 5(39) 4(76) 3(20) 2(1) 1(0) Mentioned topic Sorted by most recent AT Abhishek T. Bug Hunter Influencer Computer & Network Security ### "BugZilla Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 27, 2025 Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms Pros The interface of bugzilla is very attractive and useful for new users Cons Sometimes it doesn't work properly when I open it first time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Neha R. QA Manager E-Learning ### "BugZilla Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 5, 2025 Its a good Bug tracking tool, easy to enter all the details Pros It was easy to add in bugs and link it with ALM Cons Filter and Bug searching can be improved upon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Damien L. CTO Marketing and Advertising ### "Un très bon logiciel de suivi de correctifs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2024 Nous avons été satisfaits de l'utilisation que nous avons eu de Bugzilla. Il bénéficie d'une interopérabilité facilité avec d'autres solutions logicielles Pros Logiciel open source qui nous a permis de mettre en place nos premiers suivis de bugs sur nos développements logiciels internes. Cons Lorsque nous avons cherché à avoir une gestion de projet plus complexe, nous nous sommes tournées vers d'autres alternatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DX Derrick X. Senior staff engineer Program Development ### "Tackling Software Glitches with Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 Pros We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix. Cons The interface is a bit old-fashioned and hard to use, especially for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB shelly b. tester Information Technology and Services ### "Bugzilla : The ultimate bug tracking tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 3, 2023 Overall experience is that it is a good tool for defect tracking and gives user the flexibility of uploading test results in .jpg , .png and video format. Pros The most important Pro of bugzilla is the ease of use. Freshers can easily get a hand of it and focus on testing rather than learning a tool to report the bugs found. Cons Major drawback is it lacks the way to track exploratory testing results and can't automatically add test case execution results.It takes a lot of time to fill up all the bug description form. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VK Vishal K. QA Telecommunications ### "Bugzilla" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 21, 2023 Pros Easy to useEasy to track the bugsUser Friendly Cons Its is having a very basic UI needs to be updated and addon packages should be integrated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Giovani S. Project Manager Information Technology and Services ### "Ideal for bug tracking management " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 5, 2022 Pros We used Bugzilla in several projects and found out it is best used in projects where only maintenance is needed. It has a strong focus on bug tracking and resolution. Cons It was difficult to customize Bugzilla to use it in projects starting from scratch. We eventually moved to Jira. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chetan T. Customer Experience Director Broadcast Media ### "Better alternatives available" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 September 7, 2022 The overall experience with Bugzilla was good. Back then there was no JIRA (or atleast it wasn't as popular as it is now) or ZOHO, and hence the adoption was a no-brainer. Since the rise of Atlassian and JIRA, the market share has completely been wiped away, barring a few customers/companies who still run it. And the beauty of FOSS has helped them retain some of their loyal users. The interface is very light, deployment is easy and no maintenance is needed unless there's a security upgrade coming. Pros When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day. Cons Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects. Alternatives considered [QMetry](https://www.capterra.com/p/98311/QMetry/) Reasons for choosing Bugzilla This was the defacto tool at my organization for issue tracking. There was no JIRA/ZOHO back in the day. Bugzilla being available free and open source was also a reason for us to choose this platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Application Developer 2 Information Technology and Services ### "Great for bug tracking but lack in other features " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 9, 2022 Pros Bugzilla gives great audit trail and incident tracking is impeccable. Its easy to use by both engineering team as well as the business team Cons Comments and communication can be improved upon. Notification system remains inconsistent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YW yossi w. Head of QA Security and Investigations ### "the easiest way to track bugs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2022 i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira Pros i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it Cons as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Bugzilla This was the cheaper option, when most options still remain with you, and as this is very familiear, it is easy to add new users to use this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119057/Bugzilla/reviews/) Popular comparisons [Jira vs Bugzilla](https://www.capterra.com/compare/19319-119057/JIRA-vs-Bugzilla)[GitHub vs Bugzilla](https://www.capterra.com/compare/119057-129067/Bugzilla-vs-GitHub)[TestMu AI vs Bugzilla](https://www.capterra.com/compare/119057-170732/Bugzilla-vs-LambdaTest)[Zoho Projects vs Bugzilla](https://www.capterra.com/compare/119057-169455/Bugzilla-vs-Zoho-Projects)[Asana vs Bugzilla](https://www.capterra.com/compare/119057-184581/Bugzilla-vs-Asana-PM)[ClickUp vs Bugzilla](https://www.capterra.com/compare/119057-158833/Bugzilla-vs-ClickUp) [Shortcut vs Bugzilla](https://www.capterra.com/compare/119057-160498/Bugzilla-vs-Shortcut)[Zoho Sprints vs Bugzilla](https://www.capterra.com/compare/119057-169569/Bugzilla-vs-Zoho-Sprints)[Mattermost vs Bugzilla](https://www.capterra.com/compare/119057-170524/Bugzilla-vs-Mattermost)[Backlog vs Bugzilla](https://www.capterra.com/compare/119057-162032/Bugzilla-vs-Backlog)[Wrike vs Bugzilla](https://www.capterra.com/compare/76113-119057/Wrike-vs-Bugzilla)[JIRA Service Management vs Bugzilla](https://www.capterra.com/compare/119057-227102/Bugzilla-vs-JIRA-Service-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)