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CampDoc is the leading electronic health record system for camps, and the only camp management system designed BY camp doctors, nurses and directors FOR camp doctors, nurses and directors! Our secure, easy-to-use web-based solution offers online registration and form collection, allergy and medication management, pre-screening and illness/injury tracking, and much more, helping camps keep safety in the forefront of operations
Provider
DocNetwork
Located In
United States
Foundation
2009
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Videos, Webinars
Support
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
CampDoc works with over 1,250+ youth programs including resident and day camps, sports organizations, special needs programs, YMCAs, JCCs, colleges and universities, and many more! (193)
Content Source: CampDoc
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Reviewers highlight the benefits of CampDoc's online registration system, noting its ease of use and efficiency. They find the ability to create customized forms particularly useful, as it allows for a tailored registration process that meets specific needs. Families and camp administrators alike appreciate the streamlined application process and the convenience of making payments online, which simplifies the overall registration experience.
Users generally appreciate the support staff at CampDoc, praising their timely assistance and helpful interactions during setup and data entry. They find the one-on-one interaction with staff beneficial, as it ensures a smooth implementation process. However, some users mention that the software can feel unintuitive and clunky, particularly for seasonal staff, and note issues with browser compatibility and less responsive problem-solving from representatives.
Pros
Customer support representative is a true joy to work with and was always prompt and helpful with any question I had. The level of support was very high and made the transition very easy for TIP.
Well, once again I was thrilled with CampDoc this summer. I appreciated the familiar and the new improvements, as well as the customer service and quick response from you.
We loved the ability to generate reports with specific information quickly. Nolan, our account manager, is always helpful and friendly too.
Kirsten, our account manager, is very helpful and friendly. I love that storage is now electronic and that I can pull reports instead of staff having to pull them manually.
Cons
No specifics cons, and always provide feedback. CampDoc seems to listen to our feedback.
Customer support was very much a disappointment this year compared to last.
We also have a handful of parents who struggle with uploads; my guess is they're using old browsers.
No more hours of shuffling papers trying to find the information we need.
Most Recent Video User Review for CampDoc
SEE ALL VIDEO REVIEWSA Users View of CampDoc
Carl D.
"Almost perfect but very expensive "
Overall: Aside from cost, very positive. While it's clunky, they try to improve that each year and listen to suggestions/feedback and actually implement them. They are also always available to help.
Pros: We love the medical aspect, stronger than all other camp software that I've seen so far. I like that campers can register and get all their info in and that it rolls over year after year. Staff are always available for our needs. They also always ask for feedback and have seen some of our suggestions be implemented over the years. CampDoc really was a HUGE game changer for our program in terms of increasing medical safety, increasing camper enrollment, customer service (no more re-doing the same paper forms over and over!), improved data tracking, and reduced admin work when it comes to 'paper chasing' forms. I recommend it to all my camp friends who need a way to keep campers safe medically.
Cons: In short:Has a steep learning curve, clunky/not intuitive, missing a few important med features (but still is better than all other camp software!), SO EXPENSIVE (almost unaffordable) especially for a very small camp (we serve only about 100 campers total).Longer Explanation:After 7 years I still feel like I am stumbling through it or needing to re-look up how to pull specific reports that I feel I should be able to . It just still feels a bit 'clunky' and not quite as intuitive as it should be. If you don't use it every day, it's hard for seasonal staff to learn and re-learn year to year.Cost honestly is the worst part of CampDoc. Price SOARED in just a single year, I mean SOARED!!I wish they had a creative way to make it more affordable for small camps that only operate for a single weekend or serve few campers. I know several camps who had to let it go. My camp honestly can't afford it either, but because the alternative is far to risky (ie more med errors would happen, etc), we won't let it go and cut costs elsewhere.
Vendor Response
"I would highly suggest using this program for your next event whether it be a camp or not!"
Overall: At our camp, we didn't have WiFi, but we were able to print all food/environmental/drug allergies and prescriptions that were needed to be taken at camp at certain times of the day and included the dosage. Our nurse would administer the prescriptions, and then sign-off on the paper copies.
Pros: CampDoc has really helped our company with camp and a conference. It was great to have all of the medical history and insurance cards before the event. When we first got to leadership camp, one of our campers passed out in the first hour of camp. We were able to look-up his medical history and found he does faint a lot. So we were able to call his parents, and we didn't have to take him to the hospital since it is something that happens to him. Later in camp we had a camper cut open her knee. We were able to go to the notebook and pull her medical history & insurance card and take her into the hospital. Since we had all of this information they were able to take care of her without waiting for a parent to get to the hospital (several hours away). We are now using CampDoc for the Registration and collection of the health profile and insurance card for our next conference. It works so well, and saves us tons of time collecting all of this information in paper. Our conference will have WiFi, so we will be able to utilize the on-line format of this program. CampDoc was the best find for our company, and it has given us the documents we need to protect our company and help the student in the time of need. CampDoc employees are great to work with and help to set-up the system for what we need. Thanks so much CampDoc!
"CampDoc Review "
Overall: Overall I think CampDocs is a great software system if your camp has kids that require medicine, etc. their main focus was on the medical side, which we really didn’t have a need for. If they put as much effort into the financial reports as they did the medical, we probably would’ve stayed with them.
Pros: I liked the ease of CampDocs. The team responsible for our account was always responsive and available to help us navigate the software.
Cons: CampDocs lacked financial reporting. The dashboard never cleared after completing the season, so you’d see this big number but that number was cumulative of how many sales etc. you had since the beginning of time. It was very confusing and made reporting very difficult. Also, you could not enter in your camp seasons/ sessions on your own. Their team had to go in and do it for you, and then there was a testing phase before it went live. Sometimes that made us have to push back registration, which was an inconvenience.
"Probably best for resident camps."
Overall: Overall, CampDoc gets the job done.The price is prohibitive for us. We only use the software seasonally for 3-4 months and we also don't use a lot of the components available. We have 5 camps that run 9 weeks so the Campdoc staff can set it up very quickly and easily and it's just a copy of the year before. So really we only use it for camper data and reports of that camper data. We don't use the camper check in feature either. So basically I pay $3000+ to collect camper data. It would be nice if there were fees for components used.
Pros: I do like that it gathers all the camper information I need in one location. it is easy for parents to fill out and I like the automatic reminders that are sent from CampDoc.
Cons: It could be more user friendly. It is complicated making reports and groups and it is challenging to get all the information to all my camp locations and the staff there. We do not have computers at our parks so they all need to access it via camp cell phone. I'm not sure CampDoc was designed for municipal programs. Probably works better for resident camps.
Vendor Response
"Major improvement over paper records!"
Overall: Putting the responsibility on the parents to complete their children's profiles improved our complete health record rate. Previously, using paper health records, we had no way to track incomplete profiles, however we began Week 1 with 20% incomplete, but with each week and with mass communication tools you provided, the incomplete profile rate dropped and we averaged between 6 and 10% total. We estimate that this number is far less than any year using paper health records. Many parents were grateful for the ease of the online format, filling the information out from home or on their phones. Uploading through taking a picture with a smartphone was the most helpful tool in getting important forms from parents. Nolan, our account manager, was very responsive and always clarified the questions I had, or he worked quickly to find an answer or solution. He is one of the reasons our first year with CampDoc was as successful as it was.
Pros: The health log allowed us to log a camper's name and reason for visit (automatically saved with a time stamp) helped us treat more kids in a more efficient manner. We would often return when the office was less active and complete the entries, and share them if necessary. I liked the ability to customize the entries for the drop down responses. I loved the eMAR. It gave our nurses confidence that we haven't missed any meds, that we were attending to each of the 5 Rs of medication administration. On paper, it was harder to see that the time was passing on a child's window of administration. With an eMAR screen left open, I was able to see exactly when I needed to call a counselor to bring in a child.