---
title: "SmartProcess Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SmartProcess Software - reviews, pricing plans, popular comparisons to other Quality Management products and more."
source_url: "https://www.capterra.com/p/119097/CWA-SmartProcess/"
page_type: "product"
language: "en"
---

# 

 SmartProcess Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SmartProcess

## What is SmartProcess?

Software for process management, quality management, documents and workflows with AI functions – for smarter, faster and more efficient processes. SmartProcess enables the simple creation and publication of process maps, process diagrams and documents. SmartProcess provides quality modules for processes, worklfows, measures, tasks, skills, complaints and audits. Process modelling with the BPMN notation and the generation of process descriptions is possible directly using a browser. AI functions support users in the areas of processes and documents.

## What is SmartProcess used for?

[Quality Management](https://www.capterra.com/quality-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)

Overall rating

Based on 30 user reviews

Reviews sentiment

Positive

93%

Neutral

7%

Negative

0%

Starting price

$1

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## SmartProcess alternatives

Highest Rated

[4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting price

$25000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (67)](https://www.capterra.com/p/148633/Isolocity/reviews/)

Starting price

$220.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (63)](https://www.capterra.com/p/147317/PropelPLM/reviews/)

Starting price

$73.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/119097/CWA-SmartProcess/alternatives/)

## FAQs about SmartProcess

Overview

### Which roles and teams benefit most from SmartProcess?

SmartProcess is most used by quality managers, process managers, and compliance leaders who standardize procedures, document controls, and audit readiness. Operations and production leaders use it to improve shop-floor consistency and corrective actions, while project managers and executives rely on it for cross-functional governance, process visibility, and continuous improvement.

Answer based on 30 reviews

Overview

### What company size and industries is SmartProcess built for?

SmartProcess is suitable for businesses of any size, with reviewer adoption led by small businesses at 60%, followed by midsize companies at 27% and enterprises at 13%. It appears most often in Automotive and Information Technology and Services, each at 13%, plus Wholesale at 10%, mainly for Quality Management.

Answer based on 30 reviews

Features and Usability

### What are the key features of SmartProcess?

SmartProcess offers business process automation, configurable workflow, and a graphical workflow editor for process modeling and control. It also includes document management, audit trail, compliance management, CAPA, risk assessment, role-based permissions, real-time reporting, and third-party integrations, along with AI Copilot and generative AI.

Integrations

### Which third-party tools and platforms does SmartProcess integrate with?

SmartProcess integrates with Microsoft Azure, Microsoft Excel, and Microsoft Word. These catalog integrations connect process management workflows with identity and cloud services, spreadsheet-based reporting, and document creation tools, giving teams a small but focused set of Microsoft-based connections for daily work.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does SmartProcess offer?

SmartProcess provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, webinars cover key topics in a group format, and documentation offers written reference material for ongoing use.

Answer based on 6 reviews

Getting Started and Support

### What customer support options does SmartProcess offer?

SmartProcess provides email/help desk, phone support, and chat. Users describe the support as reliable and supportive, with a helpful first contact during the purchase process and a balanced follow-up style. Some also note very good customer care that accompanies the software across different use cases.

Answer based on 2 reviews

## Features

AI summary

Based on 2,611 Quality Management reviews

Capterra data shows that buyers of quality management software rank the following features as their top priorities:

-   **Document Management** (**54%** of reviewers rated this feature as critical)
-   **Quality Control** (**50%**)
-   **Compliance Management** (**44%**)

SmartProcess supports all three features that reviewers rate most highly: **Document Management**, **Quality Control**, and **Compliance Management**. Together, these capabilities help businesses keep records organized, maintain consistent product and process standards, and stay aligned with regulatory requirements, allowing teams to improve oversight and reduce quality-related risks.

Document Management

4.4 (10)

110.00% of 10 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Quality Control

4.3 (4)

125.00% of 4 reviewers that rated this feature as important or highly important

Ensure that quality requirements and standards are met across production processes

Change Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and monitor efficient handling of all changes/transitions

Corrective and Preventive Actions (CAPA)

3.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Investigate and take action at root cause or error in processes to prevent recurring issues

Access Controls/Permissions

4.6 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Workflow Management

4.3 (7)

100.00% of 7 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

SmartProcess 64 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
- Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Change Management: Track and monitor efficient handling of all changes/transitions
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communications Management: Record and track all relevant internal and external communications
- Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error
- Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed
- Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms
- Forms Management: Store, manage and track all forms in a centralized location
- Generative AI: Use AI to generate content in the form of text, images, videos, etc.
- Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project
- Incident Management: Manage and track all disruptions and incidents
- ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO
- Maintenance Management: Manage, maintain and track the performance of assets and equipment
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code
- Process Change Tracking: Document any changes or proposed changes made to business processes or workflows
- Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements
- Quality Control: Ensure that quality requirements and standards are met across production processes
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Risk Assessment: Initiate collection and analysis of known risks
- Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Task Management: Create, manage and track all task activities and progression
- Task Progress Tracking: Track the status and progress of tasks
- Templates: Sample files or documents that could be customized as needed or used as is
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Training Management: Track employee/learner's progression through training programs
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Version Control: Track revisions and updates made to files and navigate between different versions
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.3 (30)

4.3

Based on 30 reviews

## Pricing

Value for money

4.4 (29)

Free Trial

Basic

$1.00

Value for money

4.4 (29)

4.4

Based on 29 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (30)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (30)

4.6

Based on 30 reviews

## User reviews

Overall rating

4.4

Based on 30 reviews

Filter by rating

5(14)

4(14)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Stefan S.

Principal Governance, Risk and Compliance Officer

Information Technology and Services

### "SmartProcess - einfach TOP!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

Die Software ist leicht zugänglich und es lassen sich schnell sehr gute Ergebnisse erzielen. Die Arbeit mit Workflows erfordert etwas mehr Einarbeitung, bietet dann aber einen mächtigen Satz an Werkzeugen.

Pros

SmartProcess bietet viel Flexibilität, um auf die unternehmerischen Herausforderungen zu reagieren. Der Support und die Consultants reagieren sehr schnell und hilfsbereit.

Cons

Das Wiki ist noch sehr rudimentär und sollte um wichtige Funktionen, wie Freigabe-Workflows, erweitert werden. Generell wäre eine Markdown-Unterstützung wünschenswert.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Stefanie B.

Prozess Managerin

Insurance

### "Vielseitig einsetzbar und hervorragend betreut"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2026

Unsere bisherigen Erfahrungen mit SmartProcess sind sehr positiv. Die Anwendung bietet vielfältige Einsatzmöglichkeiten rund um Prozesse und lässt sich gut in den Arbeitsalltag integrieren. Besonders schätzen wir die gute Betreuung und den zuverlässigen Support, der bei Fragen oder Anliegen schnell und kompetent unterstützt.

Pros

Aus unserer Sicht sind insbesondere die \*\*große Anwendungsvielfalt\*\* sowie die \*\*sehr gute Kundenbetreuung\*\* hervorzuheben. Die Lösung lässt sich flexibel in unterschiedlichen Kontexten einsetzen und wird durch einen zuverlässigen und unterstützenden Service begleitet.

Cons

Aktuell sehen wir nur wenige Nachteile. Einige Funktionen wirken anfangs etwas umfangreich, sodass man sich zunächst einarbeiten muss, um die Möglichkeiten vollständig zu nutzen. Mit etwas Erfahrung relativiert sich das jedoch schnell.

Switched from

[SAP Signavio](https://www.capterra.com/p/137139/Signavio/)

Das vorherige Tool war für unsere Anforderungen zu umfangreich und damit auch kostenintensiv. Viele Funktionen haben wir im Alltag nicht benötigt. Zudem wurde der Support zunehmend umständlich und weniger hilfreich, sodass wir uns nach einer passenderen und praxisnäheren Lösung umgesehen haben.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VI

Viktor I.

Qualitätsmanager

Automotive

### "TOP Anwendung, die ihren Namen verdient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2025

Wird hauptsächlich als Prozessdokumentation verwendet. Letzter Zeit vermehrt als Datenmanagement und Workflow, was Anwendungsbereich sehr effektiv erweitert.

Pros

1\. Intuitive Bedingung! 2. Alles funktioniert, wie erwartet. 3. Guter Funktionsumfang. 4 4. Möglichkeit der Selbstgestaltung der Startseite sowie automatisierte Vorlagen, Workflows, etc.. 5. Mehrere Sprachen können angelegt werden 6. Super schneller und effizienter Support bei Problem oder Fragen - wirklich außerordentlich!!!

Cons

1\. Keine Möglichkeit Unterschriften in die Dokumente bei der Freigabe zu setzten. 2. Kataloge kann man nur einsprachig anlegen (Problem bei der Sichtbarkeit, wenn andere Sprache ausgewählt ist)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2026

Herzlichen Dank für Ihr positives Feedback. In einem Freigabe-Workflow werden die Signaturen derzeit als Druckschrift in das Dokument übernommen. Gerne können Sie sich mit einer kurzen Beschreibung an unseren Support wenden, damit wir Ihr Anliegen rund um die Signaturen besser nachvollziehen und Sie gegebenenfalls unterstützen können.

CS

Carlo S.

CEO

Mental Health Care

### "Im ganzen eigentlich zufrieden"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

June 23, 2025

Es werden seit längerem immer nur die gleichen Schulungsmodule angeboten. Produkt ist aber nach wie vor sehr gut.

Pros

Prozessmodelling und Dokumentenverwaltung sind top. Mittlerweile gibt es einige Zusatzmodule und Funktionalitäten, diese sollten mehr aktiv angeboten werden. Videoclips.

Cons

Organigrammausgestaltung ist zwar fuer das Prozessmodell tauglich aber nicht genügend um vorzuzeigen. (nicht Praesentationstauglich). Nicht Mandantenfähig.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CS

Clarissa S.

Qualitätsmanagement

Wholesale

### "Ich bin begeistert!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2025

Wenn man sich mit dem Programm beschäftigt, ist es auch ohne Schulung möglich sich ein tolles QMS aufzubauen. Besonders die Dokumentenfunktionen gefallen mir und erleichtern die Routine ungemein. Kein langes Suchen mehr und alles auf einem Blick und an einem Ort. Das System erinnert einen daran wenn eine Gültigkeit abläuft.

Pros

Anwenderfreundliches und selbsterklärendes Programm. Flexibel und für alle Branchen nutzbar. Man kann sich mit ein wenig Übung alles so gestalten wie es für das Unternehmen passt.

Cons

Die Flexibilität und die fehlenden Vorgaben gefallen vielleicht nicht jedem, da man sich damit intensiv beschäftigen muss.

Alternatives considered

[d.velop](https://www.capterra.com/p/229974/d-velop/)

Reasons for choosing SmartProcess

Preis-Leistungsverhältnis, Anwenderfreundlichkeit, kostenlose Demoversion, Kundenservice

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jenny S.

Senior Expert Business Process Manager

Biotechnology

### "Hervorragendes Tool zum Prozess- und Workflowmanagement"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 20, 2025

Guter Kundenservice. Auf Anfragen wird zeitnah reagiert. Der direkte Betreuer versucht bei Problemen praktikable Lösungen zu finden.

Pros

Man kann fast alles selbst konfigurieren. Das Tool ist vielseitig einsetzbar. Die Hilfe bietet einen umfangreichen Einblick, ebenso die Videos.

Cons

Schnittstellen sollten erweitert werden. Direkt zu SAP oder PowerBI. Bei Prozessen muss jedes Feld übersetzt werden, was mühselig ist.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 22, 2025

Vielen Dank für die tolle Bewertung. Ab der nächsten Version ca. im Oktober ist auch eine Funktion enthalten, mit der man mit der Deepl-Integration ganze Prozesse und Workflows inkl. der Felder auf einmal übersetzen kann.

FS

Fabian S.

Koordinator Integriertes Managementsystem

Automotive

### "Effiziente Prozessautomatisierung und Transparenz im QMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 13, 2024

Auf dem ersten Blick war ich etwas erschlagen. Man findet sich aber sehr gut in das System ein. Wir haben begonnen mit Smartprocess unser QM-System von Grund auf neu zu gestalteten. Bzw. mussten wir es neu aufbauen. Mit den Prozessmodellierer, dem Dokumentenmanagement und dem Workflow-Editor war es uns möglich ein super übersichtliches und verständliches QMS aufzubauen. Und dadurch das im System alles miteinander verknüpft ist, ist auch hier die Transparenz und Übersichtlichkeit auf einem sehr hohen und gutem Level. Smartprocess ist der perfekte Begleiter für dein QMS und perfekt für Audits :)

Pros

Übersichtlichkeit und Anpassungsfähigkeit. Durch den Workflow-Editor kann man vorhandene Prozesse perfekt (teil-)automatisieren.

Cons

Einige Funktionen sind noch nicht ganz ausgereift. Es ist aber nichts weltbewegendes. Es wird ja auch nach und nach geupdated. Fehlende REST-API um noch mehr mit dem System machen. (Ich bin mir bewusst dass es eine gibt, aber nur für Katalog-Einträge)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 22, 2025

Vielen Dank für die Bewertung. Wir haben uns sehr darüber gefreut. Wir haben jetzt auch die Rest Api ausgebaut, so dass man die Rest Api auch für Workflows bzw. für die Vorgangsbearbeitung nutzen kann.

CD

Christoph D.

Leiter Technologie

Automotive

### "Super intuitives System mit vielen Funktionen"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 8, 2024

Mir gefällt das System seit dem ersten Tag an sehr gut. Alle unsere Anforderungen können wir mit CWA abdecken. Wenn wir Rückfragen haben, haben wir bisher immer und schnell eine Antwort vom Support bekommen. Wir sind nach wie vor überzeugt, dass CWA das richtige System für unsere Firmengruppe ist.

Pros

Einfach zu lernen, sehr intuitiv, Automatische Übersetzung mit Deepl im Hintergrund wird sehr viel verwendet. Lizenz Verwaltung funktioniert auch super (Lizenzen auf andere Mitarbeiter übertragen). Die einfache Modellierung von eigenen Workflows ist gut gemacht. Hiermit haben wir schon Mitarbeiterumfragen gemacht und managen unser KVP-Wesen.

Cons

Es gibt keine Benachrichtigung im System selbst, sondern nur über E-Mails. Mitarbeiter, die keine eigene E-Mail Adresse haben, bekommen viele Nachrichten nicht oder nur umständlich. Und wir nutzen den "News" Bereich als "Schwarzes Brett" um unternehmensweite Infos zu kommunizieren. Hier wäre etwas mehr Funktionalität oder ein eigenes Modul wünschenswert (Z.B. mit Sortierung der aktuellen News und Archivierung von nicht mehr gültigen)..

Alternatives considered

[Q.wiki](https://www.capterra.com/p/198622/Q-wiki/)

Reasons for choosing SmartProcess

CWA hat alle unsere Anforderungen erfüllt und war dazu noch das günstigste System

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Rosina Susana M.

Senior System Engineer

Mechanical or Industrial Engineering

### "A game changer! The perfect tool to support our goal of standardising and aligning all our business activities."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 25, 2024

Great service and support. The system keeps on opening up new opportunities for the business with regards to digitising processes, forms and workflows etc.

Pros

The system is user friendly and the available functions allow us to create many workflows that support our business processes. Our processes are clear and transparent to the whole business for each user at every level. The reporting function is very beneficial for monitoring and managing.

Cons

External persons (supplier/customer) not being able to save a form sent from SmartProcess, to send at a later date. As this means the user must complete the form in one go, which can be challenging when the forms are lengthy.

Reasons for choosing SmartProcess

SmartProcess offered many functions that are relevant to our business at a reasonable cost. The system is very user friendly and the service provided has been brilliant. We were also provided access to a demo system so that we could trial out the functions for a number of weeks before deciding whether to purchase.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

Kevin R.

Qualitätsmanagementbeauftragter

Education Management

### "Hohe Zufriedenheit mit Verbesserungshinweisen"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 16, 2024

Wir haben am 03.06.2024 eine ausführliche E-Mail an \[sensibler Inhalt ausgeblendet\] als Feedback bzgl. Nutzung in den ersten 6 Monaten geschickt.

Pros

\-Hohe Akzeptanz bei den MA -Macht Spaß damit zu arbeiten -Besonders gut: Verlinkungen der Prozesse, mehrere Ebenen der Prozessdarstellungen möglich -Externer Auditor beschrieb SmartProcess als sehr anschaulich, farbenfroh und anwenderfreundlich

Cons

Import von exportierte Signavio Dateien zu SmartProcess: Importieren wir Dateien von Signavio nach Smartprocess, wird nur eine Lane übertragen, und IT-Symbole, Kommentare und die Formatierung von Gateways werden nicht übertragen

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 24, 2024

Für das Feedback möchten wir uns herzlich bedanken. Wir schätzen Ihre Anregungen sehr. Derzeit unterstützen wir den Import eines offenen und eines geschlossenen Pools mit den dazugehörigen Lanes pro Prozess. Wir analysieren zur Zeit, ob wir spezifische Artefakte ebenfalls importieren. Wir planen, den BPMN-Import in Zukunft weiter auszubauen. Für Fragen zum BPMN-Import und für weitere Fragen stehen wir Ihnen jederzeit gerne direkt zur Verfügung.

[View all Reviews](https://www.capterra.com/p/119097/CWA-SmartProcess/reviews/)

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