CWA

CWA SmartProcess

4.5 / 5 3 reviews

Who Uses This Software?

entire Company, Business Analyst, Process Owner, Improver, Quality Management


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CWA
  • www.cwa-software.com
  • Founded 1999
  • Germany

About CWA SmartProcess

BPM Software for Process Management, Quality Management and Workflow Management. The process module enables the simple creation and publication of process maps, process diagrams, process descriptions, and documents. Process modelling with the BPMN notation and the generation of process descriptions is possible directly using a browser. The Business Process Management Software provides optional modules for measures, tasks, , claims, complaints and Audits


CWA SmartProcess Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

CWA SmartProcess Reviews Recently Reviewed!


Our tool for business process management

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.

Cons: Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.

Overall: CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.

Easy to use, most features are self-explaining.

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.

Cons: There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.

Overall: It helped us to totally improve our quality management system and process organization.

We used CWA to design, implement and maintain our QMS.

Jul 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.

Cons: It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.

Overall: Helped us to interpret and implement the ISO 9001:2015 standard