--- title: "Incident Tracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Incident Tracker Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/119211/Incident-Tracker/" page_type: "product" language: "en" --- # Incident Tracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Incident Tracker ## What is Incident Tracker? Incident Tracker is a cloud-based incident and reporting management platform trusted across healthcare, behavioral health, education, government, logistics, property management, hospitality, and more. Built for organizations of any size, it gives teams a centralized system to report, track, and resolve incidents from any device.Configure custom forms, automated reminders, escalation workflows, and approval routing — no coding required. Role-based access ensures the right people see the right information at the right time. The built-in analytics dashboard delivers real-time visibility into trends, response times, and resolution rates, while a robust API connects Incident Tracker to the tools you already use. Whether you're managing workplace injuries, behavioral health events, security incidents, or compliance issues, Incident Tracker adapts to your workflows — not the other way around. Fast to deploy, easy to use, and fully customizable out of the box. ## What is Incident Tracker used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $2100 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Incident Tracker?[Manage this product listing](https://www.g2.com/products/incident-tracker/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Incident Tracker 4.6 (25) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price $2100 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (25) Ease Of Use 4.2 (5) Value For Money 4.6 (18) Value For Money 4.3 (5) Customer Service 4.7 (20) Customer Service 4.5 (5) ## Incident Tracker alternatives [IBM QRadar Incident Forensics](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/) [4.6 (5)](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/) Highest Rated [Rely](https://www.capterra.com/p/265671/Rely/) [4.8 (14)](https://www.capterra.com/p/265671/Rely/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265671/Rely/) [Resolver](https://www.capterra.com/p/147599/Resolver/) [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147599/Resolver/) [Legal Files](https://www.capterra.com/p/2600/Legal-Files/) [4.5 (57)](https://www.capterra.com/p/2600/Legal-Files/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/2600/Legal-Files/) [View all alternatives](https://www.capterra.com/p/119211/Incident-Tracker/alternatives/) ## FAQs about Incident Tracker Overview ### Which roles and teams benefit most from Incident Tracker? Incident Tracker is most used by compliance, quality, and safety teams that document incidents, manage follow-up tasks, and support audits. Operations, housing, and student services leaders rely on it to standardize reporting and coordination, while HR, medical records, and frontline staff use it to capture events accurately and maintain accountability. Answer based on 25 reviews Overview ### What company size and industries is Incident Tracker built for? Incident Tracker serves midsize businesses most often at 56%, with hospital and health care leading reviewer industries at 24%. It also fits small businesses at 36% and enterprises at 8%, with strong use in mental health care at 16% and education management at 12%, primarily for incident management. Answer based on 25 reviews Features and Usability ### What are the key features of Incident Tracker? Incident Tracker offers incident management, incident reporting, case management, and issue management for tracking events and responses. It also includes configurable workflow, task management, CAPA, and investigation management, plus alerts/notifications, audit trail, access controls/permissions, customizable forms, and customizable reports for recordkeeping and oversight. Pricing ### How much does it cost and what fees or limitations are included? Incident Tracker starts at $2,100 per year for the Starter plan, with Professional at $4,200 and Enterprise at $8,400. A free trial is available. Starter includes unlimited users, no per-seat charges, and up to 2 hours of guided onboarding; Professional and Enterprise add SSO, API access, and higher support tiers. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does Incident Tracker integrate with? Incident Tracker integrates with Microsoft Entra ID for identity and access management. This catalog-listed connection supports authentication and user access control through a single third-party platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Incident Tracker offer? Incident Tracker provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Incident Tracker offer? Incident Tracker provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers describe the support team as attentive, responsive, and quick to resolve technical requests, with help desk interactions often leading to prompt resolutions and effective handling of issues. Answer based on 4 reviews ## Features AI summary Based on 984 Incident Management reviews Not all Incident Management products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Incident Tracker includes **Incident Reporting**, which gives teams a clear way to document issues and maintain accurate records during response efforts. However, it does not include **Compliance Management** or **Real-Time Monitoring**. Instead, it offers other highly rated capabilities, including **Alerts/Notifications** (**57%**) and **Ticket Management** (**62%**), which help teams respond faster, organize follow-up work, and keep incident resolution on track, helping businesses improve visibility and handle operational issues more efficiently. Incident Reporting 4.6 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Alerts/Notifications 4.2 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail 4.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Investigation Management 4.3 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Oversee people and resources to carry out an investigation Corrective and Preventive Actions (CAPA) 4.3 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Disaster Recovery 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events Incident Tracker 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Built-In Database: A system that allows access to a database structure without relying on an external program - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (25) 4.2 Based on 25 reviews ## Pricing Value for money 4.6 (18) Free Trial [View pricing plan details](https://www.capterra.com/p/119211/Incident-Tracker/pricing/) Starter $2,100 Flat Rate,Per Year It includes: - Core incident reporting platform - Unlimited form types and submissions - Workflows, routing, and notifications - Mobile app (iOS & Android) - Search, reporting, and CSV/Excel export - Up to 2 hours of guided onboarding - Email and phone support (Mon–Fri, Eastern time) - Unlimited users — no per-seat charges - HIPAA-compliant security controls Professional $4,200 Flat Rate,Per Year It includes: - Everything in Starter - Single sign-on (SSO) - API Access - Priority email and phone support - Up to 4 hours of guided onboarding Enterprise $8,400 Flat Rate,Per Year It includes: - Everything in Professional - SCIM provisioning — accounts sync automatically as staff join or leave - Microsoft Graph / Entra ID sync - Custom data retention policy - Dedicated account contact - Up to 6 hours of guided onboarding - Custom Dashboard Builder (included, coming soon) - Development environment (add-on) Value for money 4.6 (18) 4.6 Based on 18 reviews ## Integrations [ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (20) 4.7 Based on 20 reviews ## User reviews Overall rating 4.6 Based on 25 reviews Filter by rating 5(16) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MB Marissa B. Quality Improvement Manager Mental Health Care ### "Incident Tracker Product For Non-Profit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency. Pros We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program! Cons We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change! Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Malcolm J. OLOC Hospitality ### "Tracker review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 21, 2023 Its apart of my daily reports for work. Pros I like that its a simple process to learn and understand. Cons I dont like that it doesn't always save my work and then i have to re-do the work all over again. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 27, 2023 Thank you for your honest feedback Malcom! We are glad that the process has been simple and easy for you! MC Michael C. Supervisor Printing ### "easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 30, 2023 Pros the ease of use is very simple even to those who are a little computer illeterate Cons there isn't really anything i can comment on, never had any issues with anything. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 2, 2023 Thank you Michael for your honest feedback. We are glad you find the system so user friendly. We hope that you continue to have a smooth experience. DG Deborah G. Youth care Counselor Individual & Family Services ### "the ease of use and importance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2023 able to look back a info on youth and how certain incidents are handled and if its successful Pros easy to use easy to explain to new staff and self explanatory Cons nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 18, 2023 Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well! EL Elijah L. Residential Counselor Non-Profit Organization Management ### "working with the system. " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 9, 2023 I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present. Pros I like the ease of use during a day of work. The ability to review previous logs if need be. Cons Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 18, 2023 Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns. VS Vianney S. MLT Hospital & Health Care ### "Lab Incident Reports " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 4, 2023 Pros I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner. Cons Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 9, 2023 Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future! IM Isabella M. Graduate Resident Director Education Management ### "I Recommend Incident Tracker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2022 Pros I appreciate the amount of features on incident tracker for categorizing incidents. It is a user friendly, self explanatory software. Cons It would be good it the reports saved automatically as you type, so that if the internet disconnects you don't loose your progress in writing lengthy reports. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 28, 2022 Thank you Isabella for your honest feedback. We will take automatic saves into consideration. We are happy you find the software user friendly! KC Kate C. Online On-Call Individual & Family Services ### "Incident Tracker is so helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 8, 2022 I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker. Pros The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters. Cons Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 12, 2022 Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization. LL Laurie L. Quality Improvement Specialist Mental Health Care ### "Great Product!! Great Customer Service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2022 I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!! Pros Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program. Cons Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of! Reasons for choosing Incident Tracker We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments. KM Kate M. Assistant Director Libraries ### "Easily track incidents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2022 Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up. Pros Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management. Cons The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 24, 2022 Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless. [View all Reviews](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.