Average Ratings

41 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • MantisBT
  • www.mantisbt.org
  • Russian Federation

About MantisBT

Written in PHP, this free issue tracking software is written under GNU protocol.


34058

MantisBT Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project/Product Planning
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Traditional Methodologies

MantisBT Reviews Recently Reviewed!


Easy to involve the costumer in tracking of issues

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What i like most about this product is that is easy to use when you need to track issues associated to a software development so the client is easily involve and help you in the process, you get to see and issue since it's first spotted to the resolution state

Cons: There are a lot of differente states to an issue that could be the same, i'm not sure if that is customizable or it comes with that out of the box

A great tool for keeping track of various bugs and issues.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part about Mantis is that it's free and open source. Our team of developers where able to implement it rather quickly into our information system to use as a bug/issue tracker. We like it so much we plan on widening the scope to use it for an online helpdesk ticket system for our district.

Cons: With it being open source there are a few bugs here in there of it's own accord. Sometimes access permissions can get kind of wonky and there isn't an easy way to delegate only certain amount of access to a single person.

Good but feels dated

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to setup and straightforward to use. The user interface is simple but gets the job done plus it's free and open-source.

Cons: The user interface, although has been refreshed, still feels dated compared to some of the more popular alternatives

This is a solid, battle-tested bug tracker with focus on simplicity and clarity.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how Mantis has improved and progressed over the years but has retained its core principles: it's a solid product, with all the features you would expect by a professional bug tracking platform, and focuses on developers productivity.

Cons: It can be intimidating for novice developers and its look-and-feel might not be gorgeous, but its UI is clear and concise.

Great for basic project management

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: If you are look for a basic bug tracking system for software development, this is one of the tools you might want to look at. Got all the basic things you need to start a project.

Cons: Not as feature rich and as cutomizable as some other bug tracking/project management tools like jira.

Capterra-loader

If you want to control bugs, MantisBT is the best solution.

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Suitable software to track errors, inform the team through fault reports. It is important to highlight that MantisBT has a free license that allows multiple options to carry the day to day of the software that is already in the test stage. For the user, it has a nice interface and the team can be notified of each stage of the test cycle.

Cons: Your options are limited when it comes to customizing and creating new reports and more accurate tracking of manual test cases. Does not allow direct interaction between users.

Mantis is used by my company to track issues that require resolution

Apr 07, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is fairly simple to use and new employees pick it up quickly which is great, not a lot of training is required.

Cons: The user interface feels a little old and could use an upgrade! Also, the easier it is for a user to fill out an issue, the more likely they are to do it so I would suggest more multiple choice options!

Was not hard software to learn and work through

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can tack jobs logged relatively easily. Works well in a software dev environment where you are tracking bug related jobs and creating release notes for techs.

Cons: Every now and then the job submitted would not log properly and you would have to start the whole log again.

Rock solid Bug Tracker

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Simple installation and use.
- Allows customization to address different project needs.
- Useful integration with Testlink allowing to assign bugs to test cases

Cons: - UI is very outdated.
- The reporting tools are limited.
- The installation files lack any kind of documentation.

Open source customizable ticket tracking system

Jan 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that its open source written in PHP allowing further customization. It does the job out of the box but also can be further customized.

Cons: Well, the interface feels dated and somewhat cumbersome. The mobile experience is not up to par with desktop. Its ok on tablets.

We use for project management, bug tracking and testing.

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everyone has access and you are able to tag multiple people to view issues. You are able to break down issues into categories.

Cons: The interface is a bit dated. It can be cumbersome to jump to previously created issues. Emails are often sent even if you are not tagged on the particular issue.

OK bug issues reporting/ tracking platform

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: MantisBT is quite an easy-to-use platform for both technical and non-technical users, the reporting works, the tracking works.

Overall: I have used other platforms like JIRA and I think it is more intuitive and it has better functions and integrations.

Capterra-loader

Mantis is a solid program for tracking issues

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Highly customizable, Open Source, Easy for new users to get the hang of it. I'm a developer and have modified Mantis for users adding time tracking and billing to the base product. It is very robust, fast and secure.

Cons: The interface is a little dated. Mobile users are stuck using a desktop web interface. Some configuration options are difficult to understand.

The product looks very RAW. sorting is very limited on the product but the search function is great.

Nov 27, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Help keeps assigned task in order. Also can review other people task and check their progress. I like the color coding for different type of task which really helps

Cons: It could have been more user friendly. I would prefer asana over this product. sometimes i don't receive mails for the new task assigned to me but that could very well be a problem with the mail client.

Overall: Keeping task in order and help you back track a task and check the work done on it.

MantisBT product review

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: overall 5

Pros: almost everything what you can imagine with great feature even in free version. You can create/modify as per your requirement. Many things you can add as per client requirement.

Cons: e-mail configuration is bit tricky...many people have issues while configuring email part and solutions given in forums worked differently for different people.

I use it for tracking issues on software I develop

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mantis BT is easy to maintain, it is free, it is fast and really easy to customize. Requirements are standard php/mysql.

Cons: There are not so many plugins/extensions in the market. Also mobile applications for Android/iOS are missing (but still you can use the browser)

Overall: It's a free bug tracker software, nothing less, nothing more.

Good for issue tracking

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is good for small projects to track the issue. By using this, we can generates the reports on different filter basis. Also, log the discussion points during the progress of task.

Cons: Filter is not customizable. But i will recommend this because it will give us a productive working facility.

Great free tool for bug tracking !

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very simple, user friendly and most of the bug reporting and monitoring parameters are pre-configured. Integration with 3rd party software management tool is possible.

Cons: Bug search and dashboard should be more customizable. Report generation can be made more simple , easy and with custom options.

Overall: Free bug tracking and management tool

User friendly bug tracking tool

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Mantis is open source and highly customizable bug tracking tool. It is very user friendly and has a simpler GUI.A must have tool for any project

Cons: Reporting can be improved, user customization can be enhanced and integration with othet project management tool can be added

Wonderful and very fast Bug tracking tool

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It provides easy bug tracking covering all basic things required fo ra Bug tracking software. It can be integrated with all the build and task management tools. We have it integrated with TFS & SVN

Cons: Reporting & Filters should be improved a lot. if both these things are improved people will find it an ideal solution for bug tracking

Overall: Since it is easy to use, we are easily able to help our QA & Dev team to use the bug tracking & reporting tool. It is best option for Start-ups and new users

It's very helpful software. I have to use it every day and it helps me to solve my problem whenever

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quickly and easily update your team and clients via notifications on issues, resolutions, and comments
There is no like least like discover so far, I will keep updated once I have bad experience to use this program

It's an easy to use bug tracking software and can be used for tracking multiple projects

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Customizable issue workflow , Notifications , Search and Filter tools , Various levels of users Access

Cons: It is an amazingly simple tool to install but the included download file does not contain any documentation. Instead it redirects to the on-line documentation from within the /docs/directory.

Great free tool for project management

Aug 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: *Open source.
*Easy instalation and use.
*Unlimited number of users.
*Very flexible.
*Have roles
*You can use custom Fields

Cons: *Don't have local documentation in the installed version.
* The search is not available with custom fields

Overall: A basic project management tool, really great to start!

good

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: fields are well designed and dashboard. i can find my assigned work quickly and its priority. You can customize your workflow.

Cons: reports are not that easy to get when you want an specific scenario and through historics it is a bit difficult to get those.

Good Product for bug tracking

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am recommending to use Mantis

Pros: I've had Mantis running since last 2 year without trouble. The reporter simply logs in and reports a problem. This is very easy to use. User can log his bug and track the status very easily. Best tool for bug tracking.

Cons: I have no issue to use this product but design view is not good. Need to improve some graphical look and feel.

Best Software for bugs tracking

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: MantisBT is for any company that relies on a centralized system in order to keep track of software/Web site bugs. This system can be used by any level of business from SMBs to large enterprises.

Fantastic open-source bug tracking tool

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Open source, easy to configure and customize, has all the basic features we need, makes testing and tracking issues very easy

Cons: Very basic user interface, does not integrate with other tools, sometimes the configurations are too complex to bother

Overall: Bug testing, tracking tickets, product management

Good Issue Tracker

May 17, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mantis offers a good interface to gather comments, files... for all team members involved. A lot is predefined (like choice lists), so you can quickly dive in.
Lots of possibilities to filter your views and searches.

Cons: Personally, I find it hard to set up - let alone customize - the system. Therefor, we're using it straight from the box. There are features that I'd rather remove from the interface, but I wouldn't know how.
I contacted Support several times in the past (not recently though), no response.
Most of the settings are awkward to apply, takes a little getting used to.

Overall: Collecting data on all of our firm's development issues is of high importance to us. Mantis is a good tool for that.

The tool is very good, the reported issues can be easily tracked. The GUI is user friendly.

May 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The GUI and field provide in UI are very good and easy to understand . It allows to fill the relevant fields

Cons: Sometimes face issue to take out the reports the procedure is also not easy. the representation can be improved.

A Very Simple product

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: i like the features of exports - like Export to csv, Microsoft Excel, Microsoft Word which are common tool we are using giving the easy access to the activities.Another feature i use is its ability to send messages to other users for a specific issue.

Nice Bug tracking tool

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mantis is nice and easy to use bug tracking tool.we can check our project health easily by checking the status of the tasks.

Maintaining the life cycle of task is very easy.

Mantis-Nice Bug tracking tool

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mantis BT is really good bug tracking tool. Its open source, web-based, free and very useful tool for managing bugs. Life cycle of an issue can be easily managed and tracked.
Health of the project can be view by checking the status of bugs. Send E-mail to each individual on status change of the task. A good tool to in a project.

Mantis - The simplest tool for beginners

Feb 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: simplest tool

Cons: Lack of collaboration

Overall: Mantis is one of the simplest bug tracker tool. It goes well with if somebody with no background of any tool starts working with any tool. Although lacks some features that takes it behind the other tracking tools, can be improved a lot by adapting of more collaborative approach.

An effective Bug tracking tool

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to project bug status

Overall: We've used this tool for bug tracking in one of our project. The prime need for this was that while working in an Agile environment it became quite necessary to be able to manage and assign bugs within the team. Project QA status and be able to manage bug workflow.

Recommendations to other buyers: Integration with Project management tool

Very nice tool

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a very nice free solution for bug tracking. Even tough the looks aren't that pleasing, the functionality is there and gets the job done and more importantly, it's free!

Syed Mantis Review

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. User friendly

Cons: You don't have a way to track stuff automated way. Where you should receive notification if a person did not touch the ticket and the deadline is near. You have to go in and track all those things manually. Where a person who assigned the case and the person to whom the case is assigned both should receive automatic reminders and warnings.

Overall: I have been using Mantis for my current company for almost 4 years. This software is being used for tracking and assigning issues/tickets to the team for different projects and you can follow up with your team members by manually going into the specific ticket what is due for that day etc. I gave Mantis 3 stars because there are limitations and have some boundaries.

Recommendations to other buyers: Automate the software by putting automated tracking and reminders.

Great product with lots of funtionality

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality

Cons: Looks a bit more technical for the nontechnician minded

Overall: I used this for my old place of work! and must say at the time it was easy to use, With tons of features!
I like the drop down list for different departments (sites) and how easy it is to track faults open or closed with different colors for different states!

I now use a program called Team support, which I have found easier to use, With the Sam functionality! unsure on prices of either product as I'm just a user!

but mantis is definitely a handy little program that I would say is focused more on the technical user!

Recommendations to other buyers: Everything seems square rather than rounded with this product, work with it and you'll pick it up quickly

Solid issue tracking software, but a little clunky

Nov 04, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reminder system drives better accountability. Filtering is useful to find only issues of a certain type.

Cons: User interface isn't pretty, although it is functional.

Overall: We use Mantis to track all of our customer's request for software configuration changes. It gives us a great historical record of the work being done, and provides constant reminders to drive action.

Recommendations to other buyers: More user customization of the interface would be great, at first there is a lot of unused fields for what we do.

Best bug tracker I ever used

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overview page with the different colours and simple forms.

Cons: Not adapted for agile programming.

Overall: I only have experience with Mantis, TFS and Jira. And this one I like the most. Most orderly bug tracker and easy to use.

Recommendations to other buyers: One can easely adapt the status flows an issue can follows in the processes, e.g. New -> Confirmed -> Assigned -> etc.

It is very easy user friendly software

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent customer service

Not User Friendly and no support.

Mar 21, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Very bad experience. Very painful to use.