# RENTALL Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RENTALL the right Fleet Management solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119277/RENTALL/reviews --- RENTALL 4.4 (160) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RENTALL Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews DT Dane T Web managerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “FareHarbor has worked amazingly and since switching our rental business has quadruppled!“ June 11, 2026 AC Ambe C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “our website was constantly running into tech issues, clients could not book for one reason or the other. As I write this right now, my website has been down for 2 days due to a Rentall outage and I haven't heard back on a solution from Rentall.“ November 19, 2025 SR Sathes R cEOTranslation and Localization, 2 - 10 employeesUsed the software for: More than 2 years. “When we started in 2014 the product was really good but after it got bought things changed.“ February 9, 2026 DT Dane T Web managerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Huge waste of money… We paid $5,000 and was never able to get a successful rental out of this service… I highly recommend choosing another company like fareharbor to build your rental website.“ June 11, 2026 RB Ryan B PresidentAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software“ February 16, 2023 kl kitty l ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: More than 2 years. “In the meantime we have to work with a rental system that calculates wrong days and prices and costs us money if we not pay very good attention.“ October 1, 2024 RS Robert S Owner/ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great.“ August 26, 2022 AC Ambe C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Don't fall for the price and affordability, it will cost you a lot more money and frustrated customers down the road.“ November 19, 2025 ## Showing most helpful reviews Showing 1-25 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rohit N. Project Manager (Cum G.M) Used the software for: 1-2 years ### "Excellent Product With Excellent Team With Great Support, So Far The Best System!!" June 29, 2018 5.0 Our company Europcar, was looking for new software few months, until we found Navotar and now we are truly grateful to find it. It is very easy to use, fast and customer interface is grate. Features that it has to offer are really endless. My management is very much satisfied having navotar on board and as our rental software partner. I can tell that customer support is one in million, every time they step up and in a minute they are ready to help. If anyone has second taught for Navotar, think no more, cause it is great value for money we get! Pros The cloud bases accessibility make it easier to use the system from anywhere, the mobile app is great and serves the same purpose. The team is readily available to support in case of any issues. Easy to learn & use. My team has become very efficient since we took this product. this software we are able to keep track of all the agreements, easy to pull up last previous agreements, summary of the vehicle , expense sheets , everything is very convenient. This is the future of the car rental software in the market. Don't hesitate to start doing business with them right away. You will be impressed what their software. I highly recommend this to anyone looking to switch their existing car rental software or even want to start a business even. Cons Some items are not customization which i have already discussed with their team and would be done in the future updates. Review Source Response from RENTALL July 4, 2018 Thank you Rohit. Nice working with you :) KK Kathy K. Owner Automotive Used the software for: 2+ years ### "Very happy, great customer service" October 13, 2020 5.0 Anytime I need help with something the response is very quick and they will walk you though everything step by step. It was a tough decision to make to change rental software companies after using the same one for 20 years, but Navotar did a great job making this software easy to use and great customer service for anytime you need help figuring something out or changing the software to better meet your needs. Pros There are several features I like about Navotar. What I like most is the customer service and how quickly they respond and help solve any issues that come up. Another feature I really like is the customization available. It is very easy to add features on or make changes when needed. Cons I'm not dissatisfied with the software, but when we first signed up, I thought more features were included in our package. I found out they were additional pieces we needed to purchase. Alternatives considered [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Reason for choosing RENTALL Price point. We are a small business and don't have the volume that the bigger rental companies have. We were looking for a reliable, up to date, software system that integrated newer technology that allows us to do our work more efficiently and accurately. The system is also very customizable. So you can add on features that you need, and you don't have to pay for the features you don't need, which comes in handy when you are a small business. Review Source Response from RENTALL October 20, 2020 Thanks Kathy. Nice working with you. DT Dane T. Web manager Automotive Used the software for: 6-12 months ### "Horrible service no successful website was built" June 11, 2026 1.0 Huge waste of money… We paid $5,000 and was never able to get a successful rental out of this service… I highly recommend choosing another company like fareharbor to build your rental website. Customer service is horrible and almost always unreachable… Do not hire this company! Since asking for a refund I have only been contacted demanding we pay again and threatened with legal action, when I explain the situation I am told someone will contact me… months go by and I am again contacted to demand payment but never about the refund I have asked for on several occasions.. FareHarbor has worked amazingly and since switching our rental business has quadruppled! Pros The empty promises made… they said they could help us read more customers and expand our business… the only part of this company that seems to respond is accounting when they think they are going to get paid Cons They never set up a website for us we paid $5000 for nothing and now we get constant calls and emails threatening legal action for not continuing service. Their services do not allow you to use your own payment method as you have to source with another company to take payments… Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing RENTALL I didn’t… initially rental seemed really easy, however never successfully did anything for our company I am now using fare harbor Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I switched to fareharbor because they are much better than and quickly and effectively respond to inquiries and provide a quality website that works Review Source IV Ian V. General Manager Retail Used the software for: Less than 6 months ### "Great software with amazing support!" August 27, 2020 5.0 In one word... Phenomenal! Pros The support and sales staff are absolutely amazing. They aren't the type of company to sell you something that they don't back 100%! This company has hands-down the greatest customer support available in the industry (and I've tried other software - don't waste your time)! Their setup fees are higher than other companies in this industry - but the time saved is well worth the investment! Cons While their support is truly amazing it is advertised as 24/7 support. I don't think it's truly 24/7 but they are EXTREMELY supportive regardless! They WILL get back to you - they don't ignore you.... that is very important in the industry when a frustrated customer is standing in front of you and something doesn't work as expected (hey, it's technology, it happens to EVERYONE - even the multi-million dollar software that those big guys pay for!) Switched from [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Telephone support, having products that work, MUCH better coding in Navotar that results in a MUCH less glitchy user experience and faster loading with the web-based software Review Source Response from RENTALL September 14, 2020 Thanks for the feedback Ian. Great working with you. We are providing 24 \* 7 Live Chat and Email Support :) SR Sathes R. cEO Translation and Localization Used the software for: 2+ years ### "It's Time to Switch to different product" February 9, 2026 2.0 When we started in 2014 the product was really good but after it got bought things changed. We are in the hunt of developing our own system or use AiRentoSoft Pros We loved the product for the reason it's value for money in 2014 when it's called Navotar but after moving to price get increased every month Cons New has lot of bugs & issues, support is Horrible , we don't get response for months, Billing and payments became complicated under new management. We were searching for new system TSD was expensive, looks like AiRentoSoft might be value for money or we need to develop our own Switched from [AiRentoSoft](https://www.capterra.com/p/10028428/AiRentoSoft/) Value for money and less billing issues and payments Review Source PR Peter R. Rental Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Move out from this product ASAP" August 25, 2025 2.0 We have been using a product Called Navotar since 2012, we were very pleased with the product & support. Company got acquired by Valsoft and the moved the team to some country. The current team doesn't know the product. Pros Very Bad Customer service. It takes 3 weeks to get a support request resolved. Lot of new bugs and no one seems to be fixing it. Cons Horrible support & Billing issues. Software quality dropped drastically within 2 years after moving they moved the support to lebanon Switched from [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Price and complicated system to use, poor support Review Source WD Will D. Owner Automotive Used the software for: 1-2 years ### "Horrible! Stay away!" October 21, 2024 2.0 Horrible experience, horrible support, and they take no responsibility and do not hold themselves accountable when they make a mistake that causes clients money. Pros I signed up for Navotar and was moved to without notice. Cons Support is terrible. Monthly payment is via a foreign company and additional fees were charged by my bank. Outages caused missed reservations. Review Source VR Verified Reviewer Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Buggy software and they'll continue to take your money after you cancel your account" March 6, 2022 1.0 Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, , is still buggy. Pros It has potential but some things still need to be smoothed out. This is mainly with the Software that is still in a Beta, but they don't tell you that. Cons After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with \[SENSITIVE CONTENT\] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed. Alternatives considered [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/)[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing RENTALL Navotar/'s video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall. Review Source Response from RENTALL March 24, 2022 Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success. Albert M. Principal Consumer Services Used the software for: Less than 6 months ### "Terrible Customer Support and Incomplete Features All Over" March 3, 2023 2.0 Overall, I haven't been able to use the system as is. Very ridiculous Pros I liked it's pricing and interface. In the demo, it looked like an easy-to-use, turnkey solution for our Tesla rental company. Cons However, after paying a 4-figure setup fee, customer support started responding in 3-5 days instead of hours. I would later find out that a few features, like bulk vehicle uploads, aren't even working. Customer support has told me several times now that they would send me a working Excel spreadsheet for it, but it has been over a week now with still no spreadsheet. Reason for choosing RENTALL Because it looked pretty - I know Switched from [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Because HQ was clunky. It's interface wasn't pretty, but it at least worked! Review Source Response from RENTALL March 15, 2024 Thank you for bringing these issues to our attention. We recognize your disappointment regarding the response time from our customer support team and the challenges with our system’s features, particularly the bulk vehicle uploads. We are taking steps to improve our support turnaround and ensure our features meet our clients' expectations. We are also reviewing our process for delivering necessary tools, like the promised Excel spreadsheet, to facilitate better service. We're committed to addressing these concerns and would welcome the chance to discuss this further with you. Please contact us at support@rentallsoftware.com AC Ambe C. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Business Owner " November 19, 2025 1.0 I regret going with , especially as a new business where you need to start off with a good impression- all the bad reviews my business received were due to Rentall bug related problems. Even when you report issues it takes weeks to resolve or in most cases they never get back to you and you just have to deal with the consequences of that. The software is very substandard. Don't fall for the price and affordability, it will cost you a lot more money and frustrated customers down the road. Pros Our experience has been very very bad. Really regret ever going with them. Online reviews is what swayed us but later realized most of the reviews is riding on is from when they were owned by Novatar- since Rentall took over after 2021 the service has been terrible and reflects in the reviews. Don't fall for the price, it will cost you down to road in angry customers, loss of time trying to fix issues and a software that doesn't work. Cons The software doesn't work for what it advertised for period. our website was constantly running into tech issues, clients could not book for one reason or the other. As I write this right now, my website has been down for 2 days due to a outage and I haven't heard back on a solution from Rentall. We get over booked all the time, the booking calculations don't work properly and you are constantly getting complains from clients- the system has so many bugs that they can't resolve. It's just not a market ready product since Rentall took over. Review Source TC Trace C. Owner Automotive Used the software for: 1-2 years ### "Terrible company" June 14, 2024 1.0 0verall I just wish they had not bought out Navotar and we were still using that program. We had to switch to a completely new company and website which again we lost time and money during that transition. Pros This company bought out Navotar. We did not like the switch at all. Thankfully they let us continue to use Navotar until it became obsolete. Cons The added more steps and complicated the rental process with the new version. Our site was infected with porn and malware, we had numerous occasions were it was completely down for various reasons. We lost a lot of money at critical times using during those times as our business is 85% seasonal. Lots of the staff that was with Navotar left after they were bought out. It was very clear that some of the developers have never been on the other side of renting cars. Review Source AP Avinen P. Director Automotive Used the software for: Less than 6 months ### "Navotar Car Rental Software" December 31, 2019 5.0 Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get! Pros The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even. Cons A few things are not customization which I have just talked about with their group and would be done later on refreshes. Review Source Response from RENTALL January 2, 2020 Thank you Avinen Permall. Great working with you. JS John S. CEO Automotive Used the software for: Less than 6 months ### "Horrible support" December 8, 2021 3.0 The software is not too bad, it is slow in performance. Customer support is out of Sri-Lanka and horrible. No one really knows much about the software, you have to talk to different agents to try and accomplish anything. I signed on in August of 2021, it is now December and I'm still not up and running and paying for the use of the software and still NOT ABLE TO USE. Pros Performs the very basic car rental operations Cons You have to push too many buttons to accomplish a simple task. Reason for choosing RENTALL I chose Navotar because I wanted to deal with a local company, but I was duped by \[SENSITIVE CONTENT\], the sales rep. After specifically telling him that I wanted a local company he kept the support a secret. I think support is a vital element of a software product. Review Source Response from RENTALL October 30, 2023 We apologize for the negative experience you had with our customer support, John. We have improved our support procedures and would like to assist you in your issues. Kindly reach out to our support team at support@rentallsoftware.com. AH Alan H. Rental Supervisor Automotive Used the software for: 2+ years ### "Rental Software Review " January 3, 2022 5.0 Overall I am happy with the experience. There are a few features I would like to see changed, but I understand that it cannot be customized to my wants. Pros The interface is easy to navigate. I can teach anyone to use the platform. Cons At times, the software is not responsive. Review Source Response from RENTALL January 4, 2022 Thank you Alan SG Shawn G. Manager Automotive Used the software for: 2+ years ### "Software " December 20, 2021 5.0 Very Good Pros Features, Easy to use, Service, problems solving made easy Cons Nothing its very easy to use software everything we need Review Source Response from RENTALL December 7, 2023 Thank You for your review Shawn! JC Joey C. Owner Information Technology and Services Used the software for: 6-12 months ### "Awesome Auto Rental plateform for online and Contactless operations" April 28, 2021 4.0 Pros Coming from a non-rental experience background. The Navotar extensive team provided the needed online training and cooperation to exceed my expectations in providing a complete bilingual (English and French) website experience. Looking forward to continuous support to continually adapt to my customers changing needs. Thx to the Navotar Team! Joey Cons The French version of the website was not built and needed to provide support but glad they were up to the task and did not let me down my exhaustive list of detailed corrections. Way to go Team! Reason for choosing RENTALL They were rated #1 in the top 10 Google search and liked their Contactless and paperless possibilities with possibility to have a mobile personal app and webpage complete solution under the same organization. Review Source Response from RENTALL April 29, 2021 Thank you Joey SS Sothy S. Project Coordinator & Procurement specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Fleet managements " March 28, 2022 4.0 Overall experience N/A But my team want to request to more option as below - Request Form of Maintenance (Can print out with Maintenance History attached file) - Inventory Stock Control - Quotation of Charge Is this possible to have or not please let me know. thanks Pros Dashboard, Vehicle status, Customer information, and agreement. Cons About reports some are not friendly to use Review Source Response from RENTALL October 30, 2023 Thank you for your positive review Sothy! Get in touch with us to know more! We are always here to help. AG Alfred G. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best Reservation and Online Booking" September 11, 2019 5.0 Pros Ease of use of the system and best customer support. Cons Navotar helped us a lot in managing our reservations, rental agreements, fleet (maintenance and vehicle registration) and customers. I realized how easy it is to manage a growing fleet with their system. It's a must for starting a car rental business. Hoping they will always update the system with the changing demands of technology of the customers. Switched from [Easy Rent Pro](https://www.capterra.com/p/105571/Easy-Rent-Pro/) Limited features Review Source Response from RENTALL September 22, 2019 Thank you Alfred. We really appreciate it. KA Kevin A. Rental Manager Retail Used the software for: 6-12 months ### "Navotar System is Awesome!" June 16, 2020 5.0 The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere. Pros Features and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response. Cons At this point our company is extremely please with the support we get and the system ease of use and features Reason for choosing RENTALL Value we felt we would get with all the features offered, as well as simple to use & train new employees Review Source Response from RENTALL June 25, 2020 Thanks for the feedback Kevin Alder. It is a pleasure working with you. EQ Emran Q. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "My review " December 29, 2021 4.0 Pros It’s simple and easy. Dashboard is vibrant. Cons It takes 6-10 seconds after click to change page. Tax amount is not accurate. Could be faster. Review Source Response from RENTALL October 30, 2023 Thank you for your positive review Emran! SC Sam C. President Automotive Used the software for: Less than 6 months ### "Great Company to work with!" June 23, 2016 5.0 I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the rest of the team introduced this software there and I was impressed at first sight. They have successfully worked on many other rental companies including luxury and exotic businesses as well. Pros The software is easy to maneuver through. The greatest thing about this is that the Navotar Team replies back so fast when there are any issues that need to be resolved or improved. This software is Apple Product friendly and is so responsive with any mobile device. Book or create a reservation with your phone or tablet in minutes! Also gives you the option to take pictures of the vehicles and have the customer sign right there in front of you so both of you agree if there were any damages prior them renting it out. This is the future of the car rental software. Don't hesitate to start doing business with them right away. You will be impressed what their team is capable of. I highly recommend this to anyone looking to switch softwares or start a business even. Review Source Response from RENTALL June 23, 2016 Thank you so much Sam Chong. Happy to work with you! JL Jeffrey L. Director Automotive Used the software for: 1-2 years ### "Excellent app for fleet management company " September 23, 2020 5.0 It was a pleasant experience with very professional and friendly customer service backup Pros It’s user friendly and a very stable system Cons We had indeed change some of our business processes to suit the system workflow. Nonetheless it was a blessing in disguise and the revised processes turns out to be more efficient Review Source Response from RENTALL October 6, 2020 Thanks Jeffrey. Great working with you. SD Susan D. Customer Service Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Customer Information " February 25, 2019 5.0 Excellent service from Shree. Extremely quick and professional help who guided me through the process. Got the issue solved very quickly and efficiently. Thank you for your help. Pros Very Easy to Use and navigate with the help of Shree. Cons I had no negative experience as was guided and helped throughout the process. Review Source Response from RENTALL February 28, 2019 Thank you Susan. Great to work with you. TZ Tasnim Z. Fleet Manager Used the software for: 1-2 years ### "Its great software" January 25, 2018 5.0 Pros this software is easy to use , keep track of all the agreements, easy to pull up last previous agreements, Summary of the vehicle , expense sheets , everything is very convinent Cons the only issue we are having which is not big issue is littel difficult of keep track of the parking tickets , when customer rent car and get parking tickets Review Source Response from RENTALL January 29, 2018 Hello Tasnim Zafar, thanks for the positive review. The parking ticket tracking is already available in the software. One of our support agent will contact you soon to explain about this function. GW Gayan W. Director Used the software for: 6-12 months ### "This software is perfectly matching with current requirement of my company and enhances the operatin" September 12, 2017 5.0 Pros Navotar is the best system because it offers affordable and complete features to our requirements, such as quick lookup, fleet utilization, Vehicle Depreciation Register Report, Reservation Quote Report,Payment Details, Financial Summary, Location Profitability Report ,rate management and other reports. Cons If navotar can include the online booking and payment systems then it will be 100% perfect system in this industry. Review Source Response from RENTALL September 13, 2017 Hi Gayan, Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :) Your respective Account Manager will get in touch with the details shortly. Thanks Team Navotar ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.