# RENTALL Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RENTALL the right Fleet Management solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119277/RENTALL/reviews --- RENTALL 4.4 (159) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RENTALL Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews SR Sathes R cEOTranslation and Localization, 2 - 10 employeesUsed the software for: More than 2 years. “When we started in 2014 the product was really good but after it got bought things changed.“ February 9, 2026 AC Ambe C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “our website was constantly running into tech issues, clients could not book for one reason or the other. As I write this right now, my website has been down for 2 days due to a Rentall outage and I haven't heard back on a solution from Rentall.“ November 19, 2025 RB Ryan B PresidentAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software“ February 16, 2023 AC Ambe C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Don't fall for the price and affordability, it will cost you a lot more money and frustrated customers down the road.“ November 19, 2025 RS Robert S Owner/ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great.“ August 26, 2022 kl kitty l ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: More than 2 years. “In the meantime we have to work with a rental system that calculates wrong days and prices and costs us money if we not pay very good attention.“ October 1, 2024 JC Joey C OwnerInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “The Navotar extensive team provided the needed online training and cooperation to exceed my expectations in providing a complete bilingual (English and French) website experience. “ April 28, 2021 PR Peter R Rental ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Software quality dropped drastically within 2 years after moving they moved the support to lebanon“ August 25, 2025 ## Showing most helpful reviews Showing 1-25 of 159 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rohit N. Project Manager (Cum G.M) Used the software for: 1-2 years ### "Excellent Product With Excellent Team With Great Support, So Far The Best System!!" June 29, 2018 5.0 Our company Europcar, was looking for new software few months, until we found Navotar and now we are truly grateful to find it. It is very easy to use, fast and customer interface is grate. Features that it has to offer are really endless. My management is very much satisfied having navotar on board and as our rental software partner. I can tell that customer support is one in million, every time they step up and in a minute they are ready to help. If anyone has second taught for Navotar, think no more, cause it is great value for money we get! Pros The cloud bases accessibility make it easier to use the system from anywhere, the mobile app is great and serves the same purpose. The team is readily available to support in case of any issues. Easy to learn & use. My team has become very efficient since we took this product. this software we are able to keep track of all the agreements, easy to pull up last previous agreements, summary of the vehicle , expense sheets , everything is very convenient. This is the future of the car rental software in the market. Don't hesitate to start doing business with them right away. You will be impressed what their software. I highly recommend this to anyone looking to switch their existing car rental software or even want to start a business even. Cons Some items are not customization which i have already discussed with their team and would be done in the future updates. Review Source Response from RENTALL July 4, 2018 Thank you Rohit. Nice working with you :) KK Kathy K. Owner Automotive Used the software for: 2+ years ### "Very happy, great customer service" October 13, 2020 5.0 Anytime I need help with something the response is very quick and they will walk you though everything step by step. It was a tough decision to make to change rental software companies after using the same one for 20 years, but Navotar did a great job making this software easy to use and great customer service for anytime you need help figuring something out or changing the software to better meet your needs. Pros There are several features I like about Navotar. What I like most is the customer service and how quickly they respond and help solve any issues that come up. Another feature I really like is the customization available. It is very easy to add features on or make changes when needed. Cons I'm not dissatisfied with the software, but when we first signed up, I thought more features were included in our package. I found out they were additional pieces we needed to purchase. Alternatives considered [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Reason for choosing RENTALL Price point. We are a small business and don't have the volume that the bigger rental companies have. We were looking for a reliable, up to date, software system that integrated newer technology that allows us to do our work more efficiently and accurately. The system is also very customizable. So you can add on features that you need, and you don't have to pay for the features you don't need, which comes in handy when you are a small business. Review Source Response from RENTALL October 20, 2020 Thanks Kathy. Nice working with you. AC Ambe C. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Business Owner " November 19, 2025 1.0 I regret going with Rentall, especially as a new business where you need to start off with a good impression- all the bad reviews my business received were due to Rentall bug related problems. Even when you report issues it takes weeks to resolve or in most cases they never get back to you and you just have to deal with the consequences of that. The software is very substandard. Don't fall for the price and affordability, it will cost you a lot more money and frustrated customers down the road. Pros Our experience has been very very bad. Really regret ever going with them. Online reviews is what swayed us but later realized most of the reviews Rentall is riding on is from when they were owned by Novatar- since Rentall took over after 2021 the service has been terrible and reflects in the reviews. Don't fall for the price, it will cost you down to road in angry customers, loss of time trying to fix issues and a software that doesn't work. Cons The software doesn't work for what it advertised for period. our website was constantly running into tech issues, clients could not book for one reason or the other. As I write this right now, my website has been down for 2 days due to a Rentall outage and I haven't heard back on a solution from Rentall. We get over booked all the time, the booking calculations don't work properly and you are constantly getting complains from clients- the system has so many bugs that they can't resolve. It's just not a market ready product since Rentall took over. Review Source SR Sathes R. cEO Translation and Localization Used the software for: 2+ years ### "It's Time to Switch to different product" February 9, 2026 2.0 When we started in 2014 the product was really good but after it got bought things changed. We are in the hunt of developing our own system or use AiRentoSoft Pros We loved the product for the reason it's value for money in 2014 when it's called Navotar but after moving to RENTALL price get increased every month Cons New RENTALL has lot of bugs & issues, support is Horrible , we don't get response for months, Billing and payments became complicated under new management. We were searching for new system TSD was expensive, looks like AiRentoSoft might be value for money or we need to develop our own Switched from [AiRentoSoft](https://www.capterra.com/p/10028428/AiRentoSoft/) Value for money and less billing issues and payments Review Source IV Ian V. General Manager Retail Used the software for: Less than 6 months ### "Great software with amazing support!" August 27, 2020 5.0 In one word... Phenomenal! Pros The support and sales staff are absolutely amazing. They aren't the type of company to sell you something that they don't back 100%! This company has hands-down the greatest customer support available in the industry (and I've tried other software - don't waste your time)! Their setup fees are higher than other companies in this industry - but the time saved is well worth the investment! Cons While their support is truly amazing it is advertised as 24/7 support. I don't think it's truly 24/7 but they are EXTREMELY supportive regardless! They WILL get back to you - they don't ignore you.... that is very important in the industry when a frustrated customer is standing in front of you and something doesn't work as expected (hey, it's technology, it happens to EVERYONE - even the multi-million dollar software that those big guys pay for!) Switched from [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Telephone support, having products that work, MUCH better coding in Navotar that results in a MUCH less glitchy user experience and faster loading with the web-based software Review Source Response from RENTALL September 14, 2020 Thanks for the feedback Ian. Great working with you. We are providing 24 \* 7 Live Chat and Email Support :) PR Peter R. Rental Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Move out from this product ASAP" August 25, 2025 2.0 We have been using a product Called Navotar since 2012, we were very pleased with the product & support. Company got acquired by Valsoft and the moved the team to some country. The current team doesn't know the product. Pros Very Bad Customer service. It takes 3 weeks to get a support request resolved. Lot of new bugs and no one seems to be fixing it. Cons Horrible support & Billing issues. Software quality dropped drastically within 2 years after moving they moved the support to lebanon Switched from [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Price and complicated system to use, poor support Review Source WD Will D. Owner Automotive Used the software for: 1-2 years ### "Horrible! Stay away!" October 21, 2024 2.0 Horrible experience, horrible support, and they take no responsibility and do not hold themselves accountable when they make a mistake that causes clients money. Pros I signed up for Navotar and was moved to Rentall without notice. Cons Support is terrible. Monthly payment is via a foreign company and additional fees were charged by my bank. Outages caused missed reservations. Review Source VR Verified Reviewer Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Buggy software and they'll continue to take your money after you cancel your account" March 6, 2022 1.0 Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, Rentall, is still buggy. Pros It has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that. Cons After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with \[SENSITIVE CONTENT\] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed. Alternatives considered [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/)[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing RENTALL Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall. Review Source Response from RENTALL March 24, 2022 Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success. Albert M. Principal Consumer Services Used the software for: Less than 6 months ### "Terrible Customer Support and Incomplete Features All Over" March 3, 2023 2.0 Overall, I haven't been able to use the system as is. Very ridiculous Pros I liked it's pricing and interface. In the demo, it looked like an easy-to-use, turnkey solution for our Tesla rental company. Cons However, after paying a 4-figure setup fee, customer support started responding in 3-5 days instead of hours. I would later find out that a few features, like bulk vehicle uploads, aren't even working. Customer support has told me several times now that they would send me a working Excel spreadsheet for it, but it has been over a week now with still no spreadsheet. Reason for choosing RENTALL Because it looked pretty - I know Switched from [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Because HQ was clunky. It's interface wasn't pretty, but it at least worked! Review Source Response from RENTALL March 15, 2024 Thank you for bringing these issues to our attention. We recognize your disappointment regarding the response time from our customer support team and the challenges with our system’s features, particularly the bulk vehicle uploads. We are taking steps to improve our support turnaround and ensure our features meet our clients' expectations. We are also reviewing our process for delivering necessary tools, like the promised Excel spreadsheet, to facilitate better service. We're committed to addressing these concerns and would welcome the chance to discuss this further with you. Please contact us at support@rentallsoftware.com kL kitty L. Manager Translation and Localization Used the software for: 2+ years ### "I would NOT recommend this program" October 1, 2024 1.0 Issues all the time, not responding to emails and sometimes it takes months to fix critical issues. In the meantime we have to work with a rental system that calculates wrong days and prices and costs us money if we not pay very good attention. Pros It's okay when it works and I have nothing more to say Cons issues all the time.... see issues below. Review Source RB Russell B. Branch Manager Automotive Used the software for: 2+ years ### "Navotar is awesome!" May 21, 2021 5.0 Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar. Pros My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs Cons I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me. Review Source Response from RENTALL May 24, 2021 Thanks for the review. We are glad to have you as our customer AP Avinen P. Director Automotive Used the software for: Less than 6 months ### "Navotar Car Rental Software" December 31, 2019 5.0 Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get! Pros The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even. Cons A few things are not customization which I have just talked about with their group and would be done later on refreshes. Review Source Response from RENTALL January 2, 2020 Thank you Avinen Permall. Great working with you. AM Abrianna M. Owner Automotive Used the software for: 1-2 years ### "Rentall " February 17, 2023 1.0 terrible Pros There was nothing I enjoyed about Rentall Cons unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image Review Source Response from RENTALL March 15, 2024 Thank you for your candid feedback. We're sorry to hear about your unsatisfactory experience with Rentall. Understanding that our customer service did not meet your expectations and that you found our program rigid and unclear is concerning to us. We are committed to providing clear, helpful support and versatile solutions that fit our clients' unique needs. Based on your feedback, it's evident we have areas to improve. We are currently reevaluating our support training and program flexibility to better serve our clients. Your concerns are important to us, and we would like to understand more about your experience to make the necessary improvements. Please reach out to us at support@rentallsoftware.com KG Kino G. Owner Automotive Used the software for: 2+ years ### "Navotar User" March 24, 2022 5.0 perfect experience Pros Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff. Cons New Development is perfect but too many bugs Review Source Response from RENTALL March 28, 2022 Thank you. dS deepak S. MANAGER Automotive Used the software for: 1-2 years ### "Worst Customer Support" October 16, 2022 2.0 Pros \>> Wide range of option >> User friendly Cons \>> Outdated >> Worst customer service >> Not ideal for small scale business. Review Source Response from RENTALL November 17, 2022 Thank you so much for taking the time to leave us a review. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from RENTALL. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at RENTALL. If you would like to discuss this matter in detail, please feel free to reach out via support@rentallsoftware.com and reference this review. We would be glad to understand the situation further. MA Muhammad A. Managing Director Automotive Used the software for: 6-12 months ### "Can't expect better than this" November 26, 2018 5.0 Excellent experience overall. I'm currently managing the agreement tracks of our customers, maintaining their records including their information and most of all, the finance sector with the help of Navotar. Also it gives my staff an overall idea about our fleet and if which vehicle has been booked and is ready to go. In short, Navotar has given us a centralised system which can be accessed from anywhere I want Pros I never thought cloud system could be this reliable. Tried few other cloud services available on the market but Navotar stands out for all reasons. System support is great. CSR are handling it quite professionally. Cons Sometimes the email system goes down,which can be tedious. But the good news is that it doesn't affect the main functionality of our work Also I would recommend Navotar to improve their mobile apps as it could be very handy for users, I suppose. The vehicle photos taken before Vehicle Checkout process are compressed and doesn't help alot. Review Source Response from RENTALL November 27, 2018 Thanks a lot Muhammad Abbas. Great working with you. NH Nilza H. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good!" March 27, 2020 5.0 Pros The system for viewing cars, contracts and reservations is easy to use. The layout also has visualization facilities. Cons The accounting part we are unable to use, the reporting system is not entirely effective. I can't see numbers in a single report and I need to keep looking separately. Review Source Response from RENTALL March 31, 2020 Thanks for your feedback. We are working on a smart report for you to built your own report by following simple steps. We will keep you posted once the update is done. We always enhance the solution based on our customer's feedback. We value your input. Thanks for being a valuable customer of Navotar! VT Vinod T. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Timesaver" May 24, 2019 4.0 Pros Creating and tracking rental agreement, financial summary,maintainence log Cons Functionality on IOS platform are minimized . Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source BS Baty S. Owner Automotive Used the software for: 2+ years ### "Navotar is very efficient and user friendly" October 14, 2021 5.0 Pros We've been working with Navotar for the past five years and have been quite pleased with their work ethic and system upgrades. Cons We have not encountered anything so far. Review Source Response from RENTALL October 19, 2021 Thank you SP SureshKumar P. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Satisfactory sofware" September 24, 2020 5.0 Good and satisfactory Pros Easy to access, fast and user friendly. Cons No notification received thru email or WhatsApp i.e like expiring driving licence, due date for collection car, Insuran, roadtax and etc Review Source Response from RENTALL October 2, 2020 Thanks Suresh. Great working with you. CC Christian C. Chief Operating Officer Used the software for: 6-12 months ### "I feel cheated by this company. They made me pay for an entire year and they never finished the job" January 23, 2018 1.0 we did not get any benefits. It was a waste of time and a huge HEADACHE. Save yourself the time and pain. Pros I was made to believe by the customer service reps that they had everything under control. They outsource everything, employees leave, new ones are hired and they don't know where to start. Cons Communication. If you ask questions they will answer until they get tired of you and push you aside. They DONT RETURN EMAILS REGULARLY AND THEY DONT ANSWER THE PHONE REGULARLY you have to leave a message and maybe they will get back if you dont call first. Review Source Response from RENTALL January 25, 2018 Thank you for your feedback. You had a requirement to print your rental contract in a Matrix Printer. Before signing the licence agreement itself we notified you that we need the exact specification to configure your rental agreement and we gave 30 days free trial account to you since you had complicated requirement. We never got the exact specs from you. Without the specs it is very difficult for us to assume and configure your rental terms. According to our history log we noticed that you have used the system in daily basis hence we charged you for the usage only. We are happy to visit you and discuss everything in detail to make sure the system works well for you. Looking forward to work with you again. RG Russell G. Owner Automotive Used the software for: 2+ years ### "Great Product " April 24, 2021 5.0 They have been great Pros The Daily Planner keeps things very organized and efficient Cons There isn’t anything we don’t like about it Review Source Response from RENTALL May 24, 2021 Thanks for the review. We are glad to have you as our customer LW Lisa W. Office Manager Automotive Used the software for: 6-12 months ### "Navotar customer service " September 27, 2021 5.0 good Pros Easy to navigate and update the days in and out. Cons There is nowhere to type/add activity notes on the file Example: 9/1 "rental covg $30 day, $500 max" 9/20 "Called customer to advise rental covg expires on Thursday" The capability to put notes on each file/agreement would help multiple users know what is going on with the file. Review Source Response from RENTALL September 29, 2021 Thanks RT Ruth T. CPO Transportation Services Manager Used the software for: 6-12 months ### "This software has helped modernize our department's Transportation Services infrastructure." February 21, 2018 4.0 Pros This software is easy to learn and the customer support team is very responsive. Our department is very unique and the developers at Navotar have been patiently helping us modify the software to fit our needs. Cons Our department's Transportation Services Model is unique and it has been a process to customize the software to best serve our system, as things change all the time. Because these are software changes, it has to go through the developers first, at an additional cost. Sometimes there are glitches (i.e. users having trouble using our site on Firefox or Safari), but the customer service team is great and quick to fix them. Review Source TG Tome G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent software" May 10, 2021 5.0 Very good Pros Easy to use and flexible in customising the features to suit my company needs. Cons Contract agreement setting has to go through Navitat. Reason for choosing RENTALL Flexibility Review Source Response from RENTALL May 12, 2021 Thank you Tome Talk to a Capterra advisor for free and get results within 15 minutes.