--- title: "Page 2 | RENTALL Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is RENTALL the right Fleet Management solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119277/RENTALL/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RENTALL 4.4 (160) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of RENTALL ## Showing most helpful reviews Showing 26-50 of 160 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Founder and Business Development Director Used the software for: 1-3 years ### "The most disgusting experience of my life." February 12, 2024 1.0 The worst thing about this company is that they absolutely do not know how to build communication with customers. Our letters went unanswered for weeks and months. No one seems to have read the documents describing the tasks we prepared for them. Even the documents prepared by Rentall's employees were never used for work. Sometimes after months (!) it turned out that the programmers had not read what their own managers had written. There is no quality control at all. We were repeatedly shown unfinished work and they assured us that we could start using the platform, but because of the bugs, we were never even able to make a single test booking. Our cooperation with Rentall cost us two lost years and a huge amount of money. I would not recommend working with this company to anyone. Pros At first we liked the relatively affordable price, simplicity and functionality of the platform. Cons Despite the company's advertising claims, the platform is completely unsuitable for the scooter and motorcycle rental business. However, Rentall's managers assured us that they could customize the platform for our needs. We spent two years (!), but the customization was never completed. We wrote hundreds of documents and emails, talked to the company's management, and did our best, but in vain. In the end, we came to the conclusion that Rentall simply does not have competent specialists who understand how the rental business works. Review Source R Reviewer Owner/Manager Used the software for: 3-5 years ### "Base product is great but very buggy and very slow customer support. I would not reccomend" September 5, 2022 4.0 The base product is a good idea and has many useful features. In reality though day to day use of the product is buggy. Customer facing emails and PDFs are often wrong, displaying wrong pricing etc. which causes a lack of trust with our customers. Customer support is painfully slow to respond and often responds just saying we will look into this and then nothing happens or offering to make me pay to fix things they should fix themselves. Pros The basis of the product is great. It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great. Cons Many critical bugs - people cannot sign e-contracts on safari on mac or iPhone. Major problem which has existed for the 2 years we have had the software and still hasn’t been fixed. E-contracts are illegal in Hawaii, allowing for CDW to be sold without explaining it. I suggested a change for this many months ago and was offered the option to pay $2,500 to fix it. This is unacceptable. The plug-in often has issues that doesn’t let people book online. The plug-in has no Google analytics support. The worst problem for me is the very slow and often non-existent customer support. They often respond days or weeks or even months later (even though advertised as 24/7 on their website). Critical issues which I have brought up to them are often not fixed at all and even worse they have tried to charge me to fix them. Quickbooks integration is TERRIBLE. Do not purchase if you are looking for this. Any customers who are already in your system will not have their invoices synced. Tax rates are not matched, you cannot edit invoices once they are copied to quickbooks to fix the tax rate as it says another user is working on this at the same time. It wastes more time than doing the invoices manually. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Sadly this software was plagued with functionality failures one after the other" January 31, 2023 1.0 We have are a small growing company with 9 full time employees, gave rentall and their team our best and honest effort, invested countless hours and money on their reservation plug-in, e-conyract, billing, rental car fleet management and electronic check in check out process, adding our employees users, all at additional costs and worked with training, software engineers and technical supportdirectly as the owner of our company. They are very slow to respond, you have to communicate via email, if you call, they pull a support ticket and it's days of waiting for a simple reply. I didn't want to give up on it after putting in such time and money. We were with rentall for about a year, it was glitches and failed fixes and slow tedious software processes. The vehicle inspection was agonizing, the video and pictures were such poor quality they are absolutely useless, the steps and functionality made our employees frustrated at every step that the engineers were unable to remedy. Emails wouldn't work, the reservation plug-in kept having issues, functions would not work properly, there were constant snags. I escalated all the problems immediately through their support tickets and foolishly kept paying their monthly fees for over a year while they tried fixing bugs etc. It is unfortunately a poor software system as a whole. It shouldn't have been released at all as it seems to be an unfinished product if not a failed one. I did find a high quality product also advertised in Capterra Pros It's cheap but in this case, you get what you pay for Cons It's cheap, we worked with their support staff for over a year unsuccessfully. Review Source R Reviewer President Used the software for: Less than 1 year ### "Good software but could use some improvements" February 18, 2023 4.0 This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software Pros Writing quotes is quick and easy. Easy to reference previous quotes and change them. Cons We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department. Review Source R Reviewer Manager Used the software for: 3-5 years ### "I would NOT recommend this program" October 4, 2024 1.0 Issues all the time, not responding to emails and sometimes it takes months to fix critical issues. In the meantime we have to work with a rental system that calculates wrong days and prices and costs us money if we not pay very good attention. Pros It's okay when it works and I have nothing more to say Cons issues all the time.... see issues below. Review Source R Reviewer President Used the software for: 3-5 years ### "You get what you pay for" June 10, 2022 1.0 The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame. Pros It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work. Cons There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly. Review Source R Reviewer DIRECTOR Used the software for: 1-3 years ### "worst system ever seen" June 7, 2022 1.0 I never recommended try to get back our money IF I GET BACK MONEY we definitely go with another product Pros No one co operation same error coming again and again only they doing temporally solution hard to contact them Cons very bad wrong calculation we have to calculate manually and keep the record otherwise we cannot run the business Review Source R Reviewer Branch Manager Used the software for: 3-5 years ### "Navotar is awesome!" May 24, 2021 5.0 Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar. Pros My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs Cons I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Horrible Experience" April 17, 2019 1.0 In my opinion Navotar comes across as a very dishonest company. Somehow the great customer service magically disappears after they take your credit card information. It gets even worst when you try to get technical assistance. I've been trying for 3 years now to get a refund for a product that I have never used because of poor customer service and up to this day I have never received it. Even though the software seems to be a good solution for car rentals I would not recommend them to anyone. Pros Seems to be an ok product but very poor customer service. Cons Customer service magically disappears after receiving payment information Review Source DS Deepak S. CEO Used the software for: 3-5 years ### "Our car rental business is more efficient thanks to Navotar." December 29, 2021 5.0 Pros I found out about Navotar by accident when researching on the competitors. Renting a car has become easier, more secure, and more profitable thanks to this software. I really like the daily planner it shows all the bookings and availability of the vehicle. Cons We love the software and we are looking forward for full automation. Review Source R Reviewer COO Used the software for: Less than 1 year ### "Dishonest Company - Bad Software" July 2, 2024 1.0 They owe me a few thousand dollars because the software doesn't work. I WANT MY MONEY BACK! Pros The things it's SUPPOSED to do. (Bit doesn't.) Cons HORRIBLE CUSTOMER SERVICE. AND SUPPORT. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "The best rental software support " May 5, 2021 5.0 Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy. Pros Navotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner. Cons The software is great ... we need to get better an the self serve online plug in. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Rentall " February 20, 2023 1.0 terrible Pros There was nothing I enjoyed about Rentall Cons unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image Review Source R Reviewer Gerente Used the software for: Less than 1 year ### "Un completo Desastre" January 4, 2023 1.0 Desastre, poco efectivos, venden un producto que no esta listo y se tiene que empezar a solicitar correcciones, las mismas duraron mas de 2 meses en tratar de corregir y al llegar a la fecha límite se envía un aproximado de 20 funciones que no están funcionando. Poco interés después de haber realizado los cobros.\*\*\*\* No se pudo realizar un solo contrato con las funciones al 100%\*\*\*\* Pros El sistema parece funcional, pero el que no este funcional y tener que esperar mas de 2 meses sin que terminaran de implementarlo y corregirlo nos obligo a dejarlo.Al día de hoy 21-12-2022 no han retornado el monto cobrado. Cons Inseguro, cambiaron nuestras contraseñas sin autorización varias veces2 meses tratando de implementarlo, pero nunca funciono, se envían documentos con 30 o mas puntos que funcionaban mal y reparaban unos y empezaban otros.Atención al cliente lenta y poco amable. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Great Rent a Car Software" February 14, 2020 5.0 This software is great, friendly, very interactive and easy to use and read. It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is. The customer service and all the navotar employees are always great and have a solution for any requirement I may have. Pros \- Easy and friendly interface. - Simple to set it ip. - Easy to train employees. Cons \- There is space to be improved in online plug in but as always have been, it is impriving on daily basis. Review Source R Reviewer Sales Director Used the software for: Less than 1 year ### "At long last I have found the solution to my car rental problems." January 29, 2021 5.0 Its honestly been a breeze. I'm very satisfied. Pros The rental agreement summary without a doubt is my favorite feature. The summary displays when a car is to arrive ,when a car is overdue, the current open arrangements and the pending payments. Physically writing all of those down was a headache. For years now our company had been struggling with the old fashion way of doing things(analogue).Thanks to Navotar those days are gone, I love how user friendly the software is. I used the trial for an hour and got the hang of it. This Navotar software is the best solution we could possibly hope for. It has made monitoring the cars and their whereabouts easier for our employees. The support team(Shob) does an excellent job too. Whenever I need some information or assistance he is attentive, polite and responsive. Cons No difficulties. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "EXCELLENT CUSTOMER SERVICE." January 25, 2018 5.0 THIS SOFTWARE IS AN ONLINE BASED SOFTWARE SO ITS VERY EASY TO ACCESS ON ANY DEVICE AT ANYTIME FROM ANYWHERE WHICH IS EXTREMELY CONVENIENT. Pros VERY USER FRIENDLY APPLICATION, MEETS ALL REQUIREMENTS AND THE TEAM WORKS HARD TO GIVE A BETTER EXPERIENCE. SHREE IS AN AMAZING CUSTOMER SERVICE REPRESENTATIVE, VERY FRIENDLY AND HELPFUL AND GETS CHANGES DONE INSTANTLY. Cons SOME OPTIONS ARE CANNOT BE CUSTOMIZED, BUT THEIR TEAMS WORKS VERY HARD TO ENSURE TO MAKE IT WORKING SOME WAY OR ANOTHER. Review Source R Reviewer Lead of Information System Used the software for: 3-5 years ### "Navotar review" May 27, 2019 4.0 I have good experience using Navotar within almost 3 years. Their support team are very supportive. The software itself is quite helpful for company. Pros The software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay. Cons One thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1 Review Source R Reviewer Owner Used the software for: 3-5 years ### "Navotar User" March 27, 2022 5.0 perfect experience Pros Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff. Cons New Development is perfect but too many bugs Review Source Jeffrey R. Owner Used the software for: Less than 1 year ### "Thieves" October 10, 2022 1.0 Onboarding was a mess. One employee was training another employee with she was trying to train me. It was an unprofessional mess. Pros It is cloud based which I really liked. Cons I paid the ridiculous setup fee to try the system. I did not like the feel of it so I decided to cancel. They are still stealing my money on a monthly basis and will continue to do so for 90 days. This is very unethical. Review Source R Reviewer Registered Nurse Used the software for: 3-5 years ### "Best Software for an affordable price. " January 26, 2018 5.0 A very nice product at an affordable price. Pros We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min. Cons need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon. Review Source R Reviewer Interactive Marketing Lead Used the software for: Less than 1 year ### "Excellent For A Quick Startup" June 22, 2021 5.0 From the beginning up to this point, we have been very happy and even with a few "wants" that could not be implemented, it has been great for the business. Pros It makes our rental business very easy to run. The overall customization to get the plugin for the website where we needed it was very easy through the Support communications. Having only used the software for less than 6 months, I would say that it is very easy to use, navigate around and get all of the information that is needed for the day. Being able to customized all of the rental settings is key as our business grows over the next few years. The Support department has been very responsive since the initial 2 hours of training. The training was very in depth and got us running in the right direction. Cons As a rental business, we have not really run into too many issues that could not be figured out with a simple communication with Support. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Great software " November 11, 2021 5.0 7/10 Pros Very Easy to use and all the options are very clear Cons The software is very slow and most of time hangs and have many other few issues Review Source Booking P. MANAGER Used the software for: 1-3 years ### "Worst Customer Support" October 19, 2022 2.0 Pros \>> Wide range of option >> User friendly Cons \>> Outdated >> Worst customer service >> Not ideal for small scale business. Review Source R Reviewer Co-founder | CEO Used the software for: 3-5 years ### "Navotar - Car Rental Software" April 9, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team were great and flexible, besides the software, they also built our website back in 2015, it was a pleasure to work with them and they came to meet with us in Los Angeles twice. Pros Navotar is a great software, it gives you all the tools you need run your car rental business like having your reservations in one place, sending confirmations and invoices, creating customers profiles, etc. Cons I think the only thing that could be improved is the design and the simplicity of use of the software. 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