Netsmart Technologies


4 / 5
1 review

Who Uses This Software?

The health and human services community, including behavioral health, addictions treatment, public health, public sector, methadone, child & family and IDD providers. Specific to inpatient facilities.

Average Ratings

1 Review

  • 4 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Netsmart Technologies
  • Founded 1968
  • United States

About RxConnect

RxConnect supports key pharmacy functions and processes for behavioral and public health organizations that operate their own pharmacies. Ideal for pharmacists, administrators, and information technology staff, RxConnect is easy-to-use, intuitive pharmacy software that can be deployed as an integrated component of Netsmart's Avatar software solutions or as a standalone application in conjunction with an existing hospital or other healthcare information system.

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RxConnect Features

  • Automatic Refills
  • Barcodes/Labels
  • Claims Management
  • Compounding
  • E-Prescribing
  • Electronic Signature
  • Forms Management
  • Inventory Management
  • Multi-Store Management
  • Online Refills
  • Pill Database
  • Point of Sale (POS)
  • Prescription Processing

RxConnect Reviews

My Use of RxConnect

Apr 13, 2017

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: I am a quick typist and quick worker in general. I really like that RxConnect was completely computer based, because it allowed me to focus on the screen in front of me to get my work done. It made things move quickly. I also liked that if there was an error on a script that had been typed it, it was very easy to go back in and fix it. Working in a pharmacy is entirely about time management, and one of the best features about RxConnect was that it allowed us to mark patients as "waiters" or "special." I used these features all the time - "waiters" were waiting, and "special" let me signal to my coworkers that the patient picking up this prescription either a special circumstance. Whether that circumstance was that the pharmacist needed to speak with the patient, or there was something I needed to let the pharmacy tech know, it sent a clear message. In such a fast paced environment, it would be difficult to communicate something that warranted a "special" note to every member of the team. This way, the tech assisting the patient at checkout would see the note and step aside and confirm with me.

Cons: The only issue I ever had was the freezing. Or if updates were being done to the system it meant that we couldn't use it. But in both of these cases I don't think it would deter anyone from using it altogether. The freezing could be that I was trying to do something too quickly. And updates need to be done!

Overall: I used RxConnect daily when I worked in a pharmacy. I worked there for 4 years, and this software was part of my daily routine. I used it to enter, fill and check prescriptions, as well as search patient profiles, check medication interactions, and assist customers with questions about their medications. The only issues I ever had with this system were when it would freeze - which wasn't often. But that could have been attributed to trying to do too many things with the system at once. The system I used was completely computer based, meaning that anytime I need to switch pages or look something up, I had to use the keys on the keyboard to navigate, which took some getting used to. But if I was trying to do too many things at once and hit too many keys, the system would sometimes freeze. Overall, I really liked this system, and once I knew how to use it without a mouse, it made things really simple. It was definitely intimidating the first few times I went to use it, but there were explanations on each page that told me what keys to use in order to get where I needed to be. It's been a while since I've used RxConnect, but I know that if I were to use the system right now, it wouldn't take me long before I could enter a prescription or search a patient profile because of the user friendliness of it.

Recommendations to other buyers: The only advice I would give about this software is to make make it more attractive. Having looked at it for so long for so many years, after a while it just seemed like it could be a little more modern looking. But that's an aesthetic complaint and not one about the software in general.