--- title: "Nexus Service Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nexus Service Manager Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/119285/Nexus-Service-Manager/" page_type: "product" language: "en" --- # Nexus Service Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nexus Service Manager ## What is Nexus Service Manager? This system is designed to collect all information and activities for your business. By integrating and centralizing all business information, it allows for efficient and more accurate storage and reporting of information. Unlike many other high level field service software, Nexus Service Manger is completely Australian. So you can be assured that our software is backed up by local Australian support. ## What is Nexus Service Manager used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Pest Control](https://www.capterra.com/pest-control-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$330 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nexus Service Manager?[Manage this product listing](https://www.g2.com/products/nexus-service-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nexus Service Manager 5.0 (5) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price A$330 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.5 (498) Value For Money 4.8 (4) Value For Money 4.5 (491) Customer Service 5.0 (5) Customer Service 4.7 (494) ## Nexus Service Manager alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/119285/Nexus-Service-Manager/alternatives/) ## FAQs about Nexus Service Manager Overview ### What company size and specific industries is Nexus Service Manager built for? Nexus Service Manager is designed for service businesses of all sizes in pest control, air conditioning services, electrical contracting, fire protection, CCTV services, safety control, and security services. Features and Usability ### What are the key features of Nexus Service Manager? Nexus Service Manager offers work order management, job scheduling, dispatch management, and route optimization for field operations. It also includes customer management, client portal, service history, inventory control, time tracking, and billing & invoicing, plus reporting, alerts/notifications, and integrations such as QuickBooks and CRM. Integrations ### Which third-party tools and platforms does Nexus Service Manager integrate with? Nexus Service Manager integrates with 4 third-party tools: Xero, MYOB Business, Reckon One, and Webfleet. Xero appears in reviewer mentions and the catalog, while MYOB Business, Reckon One, and Webfleet expand the platform’s accounting and fleet-management connections. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Nexus Service Manager offer? Nexus Service Manager provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer reference material and self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does Nexus Service Manager offer? Nexus Service Manager provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support is available, so the support experience cannot be assessed here. The listed channels indicate several ways to get assistance, but user sentiment on response speed or helpfulness is not available. ## Features AI summary Based on 16,930 Scheduling reviews Capterra reviewers highlight these as the features buyers care about most when choosing scheduling software: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Nexus Service Manager supports **Real-time Scheduling** and **Calendar Management**, so teams can coordinate appointments as availability changes and keep schedules organized in one place. However, it does not offer **Booking Management**. Instead, it provides **Mobile Access** (**56%**), which gives staff the ability to view and update schedules from anywhere, helping businesses respond faster and keep daily operations running efficiently. Calendar Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Real-Time Data 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Receive data and information in real time Work Order Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Nexus Service Manager 80 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Scheduling: Schedule in-person or online classes - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integrations: Integrates with CRM software to monitor all aspects of the customer relationship. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dispatch Management: Manage sending personnel and resources to a site as needed - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Storage: Store and access documents, forms, and photos in one centralized place - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Pest Control Companies: Intended to be used by pest control companies - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reports: Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) 3 Users A$330.00 Other,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ Reckon One](https://www.capterra.com/p/154538/Reckon-One/)[ Webfleet](https://www.capterra.com/p/134918/WEBFLEET/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Managing Director Business Supplies and Equipment ### "Managing Director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 We have been using Nexus exclusively for 5 months now and we our service team has lost that "frantic" trying to catch up feeling. The technicians can see the work that we need them to do and the office can see how they going compared to the schedule. The interlocking service visits for items on different service intervals has proven to be a big win for us. We've eliminated the situation where we had 2 different technicians visiting a site because services are on different service frequency. Within 5 months of implementing Nexus, I finally have a service productivity report that gives me all the information I need to manage the productivity of our Field Service Team. This in itself is worth the cost of the service. Pros It's a proven system, that provides reliable results straight out of the box. We didn't have to spend time trying to customise it before putting it to work. It's simple and intuitive yet provides smart scheduling within a short time. The developers respond quickly when we experience problems or need guidance on how to do something. Cons It doesn't have an inbuilt route optimisation function to help arrange the optimal sequence of site stops for a technician's day. It would also be very helpful if we could integrate our GPS trackers into the system to tie everything together. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kodie S. Marketing Manager Facilities Services ### "Responsive & Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2023 We have been impressed since day one on the responsiveness to any help we need or queries we call with. \[sensitive content hidden\] happily and easily talked us through implementing the program, patiently assisted with any trouble and has been straight onto any issue we've ever had. Service is 10 out of 10! Pros We love the customization aspect of the program, and that \[sensitive content hidden\] has worked with us to accommodate changes we needed, requests of things we wanted and is happy to review and update the program with suggestions that we put forward. It feels like a partnership, and we appreciate the flexibility that has given us and how it will continue to allow us to grow. Cons We can't use the program offline. If we are in areas with low or weak internet, loading images and filling out reports can become sluggish. It we are working remotely, with no internet, we can't access the program. Alternatives considered [Formitize](https://www.capterra.com/p/162539/Formitize/) [ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) [RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/) [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reasons for choosing Nexus Service Manager It ticked the most boxes when it came to what we needed and wanted in a program. \[sensitive content hidden\] jumped onto a suggested customisation for the program before we signed up, which showed us he was someone who we wanted to partner with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LE Leah E. Manager Facilities Services ### "Nexus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Having contact with the developer direct is the strongest feature of Nexus, if we have an issue the problem is rectified or explained within under 24 hrs.If we have an idea for a feature the developer works with us to create and implement an option. Pros Nexus scheduling, invoicing, reports are easy to use and fulfils all of our needs Cons Form design and integration is not as easy as other programs and I look forward to seeing the upcoming improvments Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Luisa C. Operations Manager Outsourcing/Offshoring ### "Revolutionizing Field Service with Real-Time Data: Our Experience with Nexus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2023 My overall experience with Nexus Service Manager has been outstanding. The software has streamlined all of our field service operations, making it much easier for our team to manage customer appointments, track service completion, and maintain accurate records. The real-time data feature has been especially useful, allowing us to make informed decisions in real-time, while the referral program has been a great incentive for our team to bring in new business. The user-friendly interface and excellent customer support have made the transition to Nexus Service Manager seamless. We highly recommend this software to other field service businesses looking for a comprehensive and efficient solution. Pros Efficiency Boost: Real-time Data Management Cons If there is one thing that could be improved in Nexus Service Manager, it would be to offer even more customization options for the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2023 Thank you Luisa. RW Ron W. Service Manager ### "Nexus Service Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 24, 2013 As we work in a niche industry, customised templates are an integral requirement to meet our business needs. Nexus Service Manager has provided us with the exact customisable templates that we require. As the company's operation has expanded & evolved Nexus Service Manager has been able to customise the system to meet our ever changing requirements such as the remote connection of jobs via smart phones direct from Nexus Service Manager. The customer support received from Nexus has been outstanding, particularly when our server failed; Nicholas was at our premises within 1 hour of us requesting emergency service response. Nexus Service Manager has been the most utilisable tool along with exceptional customer Service. We would not hesitate in recommending Nexus Service Manager for all Service Based Companies. Ron Watkins Service Manager Fire Evolution Pty Ltd Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.