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This system is designed to collect all information and activities for your business. By integrating and centralizing all business information, it allows for efficient and more accurate storage and reporting of information. Unlike many other high level field service software, Nexus Service Manger is completely Australian. So you can be assured that our software is backed up by local Australian support.
Provider
Nexus Digital Technology
Located In
Australia
Foundation
2002
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Services businesses like Pest Control, Air Condition services, Electrician, Fire Protection, CCTV Services, Safety Control and Security services.
Content Source: Nexus Service Manager
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Nexus Service Manager Reviews
"Responsive & Reliable "
Overall: We have been impressed since day one on the responsiveness to any help we need or queries we call with. [sensitive content hidden] happily and easily talked us through implementing the program, patiently assisted with any trouble and has been straight onto any issue we've ever had. Service is 10 out of 10!
Pros: We love the customization aspect of the program, and that [sensitive content hidden] has worked with us to accommodate changes we needed, requests of things we wanted and is happy to review and update the program with suggestions that we put forward. It feels like a partnership, and we appreciate the flexibility that has given us and how it will continue to allow us to grow.
Cons: We can't use the program offline. If we are in areas with low or weak internet, loading images and filling out reports can become sluggish. It we are working remotely, with no internet, we can't access the program.
"Nexus"
Overall: Having contact with the developer direct is the strongest feature of Nexus, if we have an issue the problem is rectified or explained within under 24 hrs.If we have an idea for a feature the developer works with us to create and implement an option.
Pros: Nexus scheduling, invoicing, reports are easy to use and fulfils all of our needs
Cons: Form design and integration is not as easy as other programs and I look forward to seeing the upcoming improvments
"Revolutionizing Field Service with Real-Time Data: Our Experience with Nexus"
Overall: My overall experience with Nexus Service Manager has been outstanding. The software has streamlined all of our field service operations, making it much easier for our team to manage customer appointments, track service completion, and maintain accurate records. The real-time data feature has been especially useful, allowing us to make informed decisions in real-time, while the referral program has been a great incentive for our team to bring in new business. The user-friendly interface and excellent customer support have made the transition to Nexus Service Manager seamless. We highly recommend this software to other field service businesses looking for a comprehensive and efficient solution.
Pros: Efficiency Boost: Real-time Data Management
Cons: If there is one thing that could be improved in Nexus Service Manager, it would be to offer even more customization options for the software.
Vendor Response
"Nexus Service Manager"
Overall: As we work in a niche industry, customised templates are an integral requirement to meet our business needs. Nexus Service Manager has provided us with the exact customisable templates that we require. As the company's operation has expanded & evolved Nexus Service Manager has been able to customise the system to meet our ever changing requirements such as the remote connection of jobs via smart phones direct from Nexus Service Manager. The customer support received from Nexus has been outstanding, particularly when our server failed; Nicholas was at our premises within 1 hour of us requesting emergency service response. Nexus Service Manager has been the most utilisable tool along with exceptional customer Service. We would not hesitate in recommending Nexus Service Manager for all Service Based Companies. Ron Watkins Service Manager Fire Evolution Pty Ltd
