# ServiceMonster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceMonster Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/119312/ServiceMonster --- # ServiceMonster Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceMonster ## What is ServiceMonster? ServiceMonster is the premier software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps thousands of service pros make their businesses more professional, more efficient, and more profitable. ## What is ServiceMonster used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Carpet Cleaning](https://www.capterra.com/carpet-cleaning-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceMonster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.servicemonster.com/&name=ServiceMonster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceMonster 4.6 (16) VS. [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.6 (1,380) Value For Money 4.4 (16) Value For Money 4.4 (1,184) Customer Service 4.7 (15) Customer Service 4.6 (1,333) ## ServiceMonster alternatives [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Highest Rated [4.7 (2,737)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/119312/ServiceMonster/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Mobile Access 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Quotes/Estimates 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Calendar Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Confirmations/Reminders 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email ServiceMonster 85 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Estimate expected cost based on various factors before a project begins Management of commercial motor vehicles for work-related purposes Intended to be used by field service companies For janitorial management, platforms, services, etc. Intended to be used by pest control companies System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Capture signatures via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Integrates with QuickBooks Generate quotes or estimates for customers Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Send messages via SMS Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.4 (16) Free Trial Basic $49.00 Flat Rate,Per Month Value for money 4.4 (16) 4.4 Based on 16 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ NiceJob](https://www.capterra.com/p/142037/NiceJob/)[ SendJim](https://www.capterra.com/p/172685/SendJim/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT Adem T. Carpet Cleaner Facilities Services ### "The service works but UI design forces you to spend time re-navigating menu to complete simple tasks" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 October 2, 2025 There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job. Pros If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services. Cons The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Krystina D. Franchise Call Center Agent Consumer Services ### "Service Monster old version great - the upgraded version can use some tweaks!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2024 Service Monster has always been an easy to use program, except for a few minor glitches. Pros Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy. Cons Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michael M. Owner and operator Consumer Services ### "Necessity for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 3, 2023 We were fortunate to have this service and it really helped us stay organized with our customers. Pros Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice. Cons Nothing really. After understanding how the app worked it was just what we needed. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Joseph T. President Consumer Services ### "The grandfather of digital home service software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 I can honestly say that I have never had a bad experience with service monster. Pros Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience. Cons I think it can be improved but with time I trust that this will continue to progress. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Keith K. President Consumer Services ### "My right hand person " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2023 I always recommend ServiceMonster two other business owner in various industries. Pros As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem Cons I can’t think of anything I did not like about ServiceMonster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sule W. manager Consumer Services ### "Awesome Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2023 Absolutely wonderful program. I am a fan of Service Monster..... Pros FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program. Cons The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier . Reasons for choosing ServiceMonster Hands on better product ! Better customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Christina C. Office Manager Consumer Services ### "Overall worth your money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2023 Pros Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver. Cons Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Frank B. President Consumer Services ### "Great customer service, good system, has some quirks." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2023 I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus! Pros The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze. Cons There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet. Reasons for choosing ServiceMonster They were industry specific and appeared to the best choice for what we were after. I still think they are. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mario P. OWNER Mechanical or Industrial Engineering ### "New user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 28, 2023 Decent product for the price. Customer service is good to work with. Pros Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed. Cons The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Vincent C. Owner Retail ### "Very happy with Service Monster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2023 Pros The software is easy to use and the customer support is the best. When you call they address your concerns quickly. Cons On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119312/ServiceMonster/reviews/) Popular comparisons [Jobber vs ServiceMonster](https://www.capterra.com/compare/119312-127994/ServiceMonster-vs-Jobber) [Housecall Pro vs ServiceMonster](https://www.capterra.com/compare/119312-140363/ServiceMonster-vs-HouseCall-Pro)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)