--- title: "ServiceMonster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceMonster Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/119312/ServiceMonster/" page_type: "product" language: "en" --- # ServiceMonster Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceMonster ## What is ServiceMonster? ServiceMonster is the premier software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps thousands of service pros make their businesses more professional, more efficient, and more profitable. ## What is ServiceMonster used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Carpet Cleaning](https://www.capterra.com/carpet-cleaning-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceMonster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.servicemonster.com/&name=ServiceMonster) ## ServiceMonster Overview Updated August 2026 AI summary ServiceMonster is designed for small businesses needing appointment scheduling, customer management, and field service coordination. It offers features such as appointment and calendar management, online booking, recurring appointments, work order management, invoicing, payment processing, and CRM. Available across web and mobile platforms, it supports multi-location operations and integrates with tools like QuickBooks, Stripe, and Google Calendar. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceMonster 4.6 (16) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.6 (1,435) Value For Money 4.4 (16) Value For Money 4.4 (1,238) Customer Service 4.7 (15) Customer Service 4.6 (1,388) ## ServiceMonster alternatives [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) [4.6 (490)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153475/FieldPulse/) [Kickserv](https://www.capterra.com/p/122541/Kickserv/) [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122541/Kickserv/) [View all alternatives](https://www.capterra.com/p/119312/ServiceMonster/alternatives/) ## FAQs about ServiceMonster Overview ### Which roles and teams benefit most from ServiceMonster? ServiceMonster is most used by business owners, presidents, and managers running field service companies that need scheduling, customer tracking, invoicing, and daily operations in one system. Office teams, call center staff, and HR or recruiting roles benefit from streamlined client communication, job coordination, technician support, and organized business records. Answer based on 16 reviews Overview ### What company size and industries is ServiceMonster built for? ServiceMonster is built primarily for small field service businesses, with 94% of reviewers from small companies and 62% in Consumer Services. It serves carpet cleaning, pressure washing, exterior cleaning, and pest control teams, with additional use in Facilities Services and Health, Wellness and Fitness, each at 8%. Answer based on 16 reviews Features and Usability ### What are the key features of ServiceMonster? ServiceMonster offers appointment scheduling, recurring appointments, dispatch management, and work order management for field service operations. It also includes CRM, customer database, service history, and task scheduling, plus billing and invoicing, payment processing, QuickBooks integration, SMS messaging, mobile access, GPS, and reporting/analytics. Integrations ### Which third-party tools and platforms does ServiceMonster integrate with? ServiceMonster integrates with QuickBooks, QuickBooks Desktop, Google Calendar, Stripe, Twilio, Zapier, authorize.net, and other tools such as CHIIRP, FittleBug, NiceJob, ResponsiBid, and SendJim. These integrations cover accounting, scheduling, payments, messaging, and automation. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does ServiceMonster offer? ServiceMonster provides in person training, live online sessions, webinars, documentation, and videos to support team setup. In person and live online options allow guided instruction, webinars share scheduled training content, and documentation and videos offer self-paced reference materials for learning product features and steps. Getting Started and Support ### What customer support options does ServiceMonster offer? ServiceMonster provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available, support quality, response speed, and common frustrations cannot be assessed from user sentiment. The listed channels show multiple ways to seek help, but experience details are not documented in the catalog data. ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) ServiceMonster supports all three features that reviewers rate most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses keep schedules organized, accept bookings more easily, and manage appointments in one place, allowing teams to reduce manual coordination and deliver a smoother customer booking experience. Appointment Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Mobile Access 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ServiceMonster 85 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Field Service: Intended to be used by field service companies - For Janitorial Services: For janitorial management, platforms, services, etc. - For Pest Control Companies: Intended to be used by pest control companies - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.4 (16) Free Trial Basic $49.00 Flat Rate,Per Month Value for money 4.4 (16) 4.4 Based on 16 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ NiceJob](https://www.capterra.com/p/142037/NiceJob/)[ SendJim](https://www.capterra.com/p/172685/SendJim/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT Adem T. Carpet Cleaner Facilities Services ### "The service works but UI design forces you to spend time re-navigating menu to complete simple tasks" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 October 2, 2025 There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job. Pros If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services. Cons The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Krystina D. Franchise Call Center Agent Consumer Services ### "Service Monster old version great - the upgraded version can use some tweaks!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2024 Service Monster has always been an easy to use program, except for a few minor glitches. Pros Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy. Cons Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michael M. Owner and operator Consumer Services ### "Necessity for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 3, 2023 We were fortunate to have this service and it really helped us stay organized with our customers. Pros Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice. Cons Nothing really. After understanding how the app worked it was just what we needed. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JT Joseph T. President Consumer Services ### "The grandfather of digital home service software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 I can honestly say that I have never had a bad experience with service monster. Pros Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience. Cons I think it can be improved but with time I trust that this will continue to progress. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KK Keith K. President Consumer Services ### "My right hand person " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2023 I always recommend ServiceMonster two other business owner in various industries. Pros As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem Cons I can’t think of anything I did not like about ServiceMonster. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Sule W. manager Consumer Services ### "Awesome Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2023 Absolutely wonderful program. I am a fan of Service Monster..... Pros FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program. Cons The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier . Reasons for choosing ServiceMonster Hands on better product ! Better customer service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Christina C. Office Manager Consumer Services ### "Overall worth your money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2023 Pros Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver. Cons Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FB Frank B. President Consumer Services ### "Great customer service, good system, has some quirks." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2023 I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus! Pros The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze. Cons There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet. Reasons for choosing ServiceMonster They were industry specific and appeared to the best choice for what we were after. I still think they are. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Mario P. OWNER Mechanical or Industrial Engineering ### "New user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 28, 2023 Decent product for the price. Customer service is good to work with. Pros Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed. Cons The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VC Vincent C. Owner Retail ### "Very happy with Service Monster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2023 Pros The software is easy to use and the customer support is the best. When you call they address your concerns quickly. Cons On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/119312/ServiceMonster/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jobber vs ServiceMonster](https://www.capterra.com/compare/119312-127994/ServiceMonster-vs-Jobber) [Housecall Pro vs ServiceMonster](https://www.capterra.com/compare/119312-140363/ServiceMonster-vs-HouseCall-Pro)