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ServiceMonster is the premier software for carpet cleaning businesses, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps thousands of carpet cleaners make their business more professional, more efficient, and more profitable.
Provider
ServiceMonster
Located In
United States
Foundation
2003
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Webinars, Documentation, Live Online, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
ServiceMonster caters to a wide range of field service industries including carpet cleaning, pressure washing, exterior cleaning, pest control, and many more.
Content Source: ServiceMonster
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ServiceMonster Reviews
Pros
Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver.
The software is easy to use and the customer support is the best. When you call they address your concerns quickly.
Cons
Using the drip campaigns and other marketing features are somewhat difficult to understand at first.
Few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards.
"Necessity for my business"
Overall: We were fortunate to have this service and it really helped us stay organized with our customers.
Pros: Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.
Cons: Nothing really. After understanding how the app worked it was just what we needed.
"Great customer service, good system, has some quirks."
Overall: I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!
Pros: The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
Cons: There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.
"New user"
Overall: Decent product for the price. Customer service is good to work with.
Pros: Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.
Cons: The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.
"My right hand person "
Overall: I always recommend ServiceMonster two other business owner in various industries.
Pros: As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem
Cons: I can’t think of anything I did not like about ServiceMonster.
"Awesome Software"
Overall: Absolutely wonderful program. I am a fan of Service Monster.....
Pros: FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.
Cons: The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .
