# ServiceMonster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceMonster the right Appointment Scheduling solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119312/ServiceMonster/reviews --- ServiceMonster 4.6 (16) [View alternatives](https://www.capterra.com/p/119312/ServiceMonster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceMonster Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Krystina D. Franchise Call Center Agent Consumer Services Used the software for: 2+ years ### "Service Monster old version great - the upgraded version can use some tweaks!" December 26, 2024 4.0 Service Monster has always been an easy to use program, except for a few minor glitches. Pros Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy. Cons Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions. Review Source MM Michael M. Owner and operator Consumer Services Used the software for: 2+ years ### "Necessity for my business" November 3, 2023 5.0 We were fortunate to have this service and it really helped us stay organized with our customers. Pros Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice. Cons Nothing really. After understanding how the app worked it was just what we needed. Review Source AT Adem T. Carpet Cleaner Facilities Services Used the software for: 6-12 months ### "The service works but UI design forces you to spend time re-navigating menu to complete simple tasks" October 2, 2025 3.0 There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job. Pros If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services. Cons The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page Review Source FB Frank B. President Consumer Services Used the software for: 2+ years ### "Great customer service, good system, has some quirks." March 8, 2023 4.0 I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus! Pros The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze. Cons There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet. Reason for choosing ServiceMonster They were industry specific and appeared to the best choice for what we were after. I still think they are. Review Source KK Keith K. President Consumer Services Used the software for: 2+ years ### "My right hand person " March 14, 2023 5.0 I always recommend ServiceMonster two other business owner in various industries. Pros As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem Cons I can’t think of anything I did not like about ServiceMonster. Review Source SW Sule W. manager Consumer Services Used the software for: 2+ years ### "Awesome Software" March 14, 2023 5.0 Absolutely wonderful program. I am a fan of Service Monster..... Pros FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program. Cons The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier . Reason for choosing ServiceMonster Hands on better product ! Better customer service. Review Source JT Joseph T. President Consumer Services Used the software for: 2+ years ### "The grandfather of digital home service software." March 15, 2023 5.0 I can honestly say that I have never had a bad experience with service monster. Pros Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience. Cons I think it can be improved but with time I trust that this will continue to progress. Review Source CC Christina C. Office Manager Consumer Services Used the software for: 2+ years ### "Overall worth your money " March 14, 2023 5.0 Pros Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver. Cons Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice. Review Source VC Vincent C. Owner Retail Used the software for: 1-2 years ### "Very happy with Service Monster" February 21, 2023 5.0 Pros The software is easy to use and the customer support is the best. When you call they address your concerns quickly. Cons On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern. Review Source DG Daniel G. Owner Consumer Services Used the software for: 2+ years ### "Best Decision Ever Made" February 14, 2021 5.0 Love SM. Awesome tool. Saved us a boatload of money by making us more efficient. Pros The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling. Cons Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day. Review Source KG Kim G. President Health, Wellness and Fitness Used the software for: 2+ years ### "We loved out time with Service Monster!" December 3, 2020 5.0 We had such a good experience with Service Monster! Pros We loved everything about the software and the ease and accuracy of using it. Cons ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once. Review Source MP Mario P. OWNER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "New user" February 28, 2023 4.0 Decent product for the price. Customer service is good to work with. Pros Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed. Cons The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas. Review Source HS Hershita S. HR Used the software for: 1-2 years ### "a better option for recruitment" August 31, 2017 4.0 Pros There are many portals available in the market but if you are looking for C2C candidates this portal will help you Cons few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards Review Source aM ankit M. TECHNICAL RECRUITER Used the software for: 1-2 years ### "Nice tool to use" August 31, 2017 5.0 Pros This is a good tool to find best talent in the market as the have a very good data base which can be effectively used. Cons There are no such cons but its price is bit high and also few more filters can be added to make it more effective. Review Source US Ujjwal S. Technical Recruiter Used the software for: 1-2 years ### "Awesome tool" August 23, 2017 5.0 Pros The service is outstanding and I don't know how anyone can grow their business without this. Anyone not using ServiceMonster should seriously reevaluate their marketing and service strategy. Review Source JW James W. Recruiter Public Relations and Communications Used the software for: 6-12 months ### "As far my concern Monstar software is a very good software." July 11, 2017 5.0 Over all it is a good software Pros It is one of the most convenient recruitment tools for the recruiter much simpler to use it is a very good software indeed. Cons According to my view point monster the resumes are delivered a bit later than expected, it is something to be kept in mind while using it. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Carpet Cleaning](https://www.capterra.com/carpet-cleaning-software/)[HVAC](https://www.capterra.com/hvac-software/)