Who Uses This Software?

ReferralCandy works best for eCommerce stores with at least 100 transactions a month.


Average Ratings

15 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Pricing Details
    $49 Monthly Base Fee + Monthly Commission (5% and lesser as you grow)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online

Vendor Details

  • ReferralCandy.com
  • www.referralcandy.com
  • Founded 2009
  • Singapore

About ReferralCandy

Customer referral program web application for online stores to boost sales. Integrations with Shopify, WooCommerce, BigCommerce, Magento, Volusion and custom stores.


ReferralCandy Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

ReferralCandy Reviews Recently Reviewed!


Great service and product

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Brings in a great amount of new customers!

Cons: I do not have any cons with Referral Candy

Overall: Overall this is a great product. CSR and team are also always very helpful and there when needed!

Capterra loader

Excellent Automated Marketing Tool

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Referral Candy works. We use it as a part of our Shopify store, and we've had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months - we love how little administration we need to do.

Cons: We've seen other referral programs offer a "stage-based" referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic "share" buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Overall: It's a staple of our Shopify-based ecommerce store.

Amazing product for boosting word of mouth marketing.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like most about this software is how easy it is to set up and get started on creating referral programs. Referral Candy makes it very easy for us to implement their system for merchants to boost conversions and spread the word about their companies in such an amazing way.

Cons: What I like least about this software is the leap for monthly pricing as you get into the enterprise space, however that's just because it's harder to get a client to sign up for it (but hey, that's just business and I get it). The monthly price point is hard to beat for something like this, so it's a good alternative.

Its a cost-effective, user-friendly application that can be customized per my use.

Apr 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've tried other apps in the remote past, but sticked to this one because it can be customized and re-customized to my needs. I like clean UI and stats and it really boosted our revenue by 15-20%. Works well with shopify and each and every clean customer who recommends our site/product is rewarded. I have already recovered the ReferralCandy cost in the third month of its use.

Cons: Price may be a concern for small stores. Limitations in discount codes is a big no-no, and fraud automation instead of full automation makes other competitors suffer.

Overall: Its is best solution, per se, to maximize the voice of customers. I've found out that the best thing a customer loves is getting rewarded for their time, their referral.

Good

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy concept, free emails for invites, reporting system good

Cons: Cannot share with email and instagram button using templates to make it easier for the advocates, Only facebook now that our advocates have been using. Advocates have to manually copy link to email or instagram if they want to share with their friends. ALso there is no login page for existing advocates if they ever wanted log back into their account, they share the same landing page with new advocates

Great Program

Feb 25, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is an easy and attractive program for the customers

Cons: The personalization of the themes is a bit difficult

Great option for our customers

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our customers have expressed that while some of them would love referral rewards, others would not. But Referral Candy helps us have a great option for those who are interested and thus far we have seen a valuable return on this service.

Great customer support

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up and starting using to generate referrals.

Cons: Flexibility around creating custom referral programs- limitations on creating custom rewards systems for individual referrals and tiered rewards structures.

Overall: solid customer support.

Thank you,

Feb 21, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the software provides all the basic tools for start up brands to launch/manage their first ever referral programs.

Cons: I think the current features available limits the types of referral programs a brand can offer. Other features like lifecycle rewards, reward tiers, and parent/child account types, would be great additions in my opinion.

Overall: My client had an issue integrating RC with their ecommerce platform. When I emailed RC Support for help, I was lucky enough to have my support ticket "picked-up" by Customer Success Manager. When the issue still wasn't resolved after sharing countless acticles, links, and other documents, Rep continued to work with the RC team, my team, and my client, for THREE MONTHS to find a solution. He absolutely went beyond the parameters of his job description. He solved the problem, saved the client, and defined "Customer Success Manager".

Capterra loader

Great Customer Service

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Service : Our rep helped me to find a solution for my problem. Thanks you !

Cons: Not at all. Thanks to free trial I can test features.

Capterra loader

I used this too boost a launch for a new workshop.

Feb 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I was very quick to set up and provide a place for my customers to get a referral link. I loved that it was easy to use the first time.

Cons: It is a bit pricey but may be worth it depending on your audience size and how likely they are to get referrals.

Easy to use, reasonable price

Feb 17, 2013
5/5
Overall

Comments: Easy integration with whatever platform you have, mine's self-hosted. It increased my sales about 15% 3 months down the road, no harm trying for 30 days.

Simple and smart solution

Feb 27, 2013
5/5
Overall

Comments: Finally a simple and smart solution to amplify the recommendation power of our customers. The engine has started.

Great functionality, but a bit expensive

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: has a great tracking software and lots of functionality

Cons: It is pretty expensive compared to others

Great Customer Service

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using this software since 2016 and needed some invoicing from 2017. Executive in CS answered our chat, asked the correct questions, and helped find our information. This was our first time reaching out to Customer Service and we had a great experience.

Cons: None that I can think of at this time. We have been using the software since 2016.