# Page 3 | ReferralCandy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ReferralCandy the right Referral solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119331/ReferralCandy/reviews --- ReferralCandy 4.5 (387) [View alternatives](https://www.capterra.com/p/119331/ReferralCandy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ReferralCandy ## Showing most helpful reviews Showing 51-75 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Richard F. Director Events Services Used the software for: I used a free trial ### "Eyecan Athletics " December 21, 2023 3.0 its been fair experience but it definitely could have been better Pros The customer service in the chat was really good Cons onboarding process of initial campaign isnt clear enough for a novice user Alternatives considered [Rewardful](https://www.capterra.com/p/196039/Rewardful/) Reason for choosing ReferralCandy its compatible with acuity scheduler that we use Review Source MC Mea C. Ecommerce Lead Food & Beverages Used the software for: Less than 6 months ### "Great Value" July 3, 2023 5.0 ReferralCandy has great customer support. Pros ReferralCandy has helped us save when it comes to having a referral program to serve our customers. Cons Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched. Reason for choosing ReferralCandy Ultimately it came down to ease, simplicity, and cost Review Source JV Jessi V. Partnerships Manager Consumer Goods Used the software for: 2+ years ### "It does the bare minimum" August 24, 2022 3.0 Fine! Pros Simple to use and navigate. Can search customers in the backend easily. Cons Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order. Review Source Besart A. Head of Growth Retail Used the software for: Less than 6 months ### "Easy to use, great customer support!" October 31, 2023 5.0 Awesome! Pros Ease of implementation. Ability to send customers the financial rewards automatically. Great support from Jessa. Cons not sure I saw something that is a red flag Review Source IM Ian M. Head of Growth Marketing Financial Services Used the software for: Less than 6 months ### "Magnifi RC Review" October 10, 2023 3.0 Despite some of the short comings with tracking, I'm quite happy at the moment. The cost is definitely worth the effort. Pros I love how easy it is to implement. Also the customer service is responsive which is helpful for a first time user. Cons I wish there were better tracking options. Outside of integrations there aren't too many ways to track performance. Review Source SR Steven R. Customer Success Manager E-Learning Used the software for: 2+ years ### "Use the Service Daily" August 8, 2022 5.0 Our experience has been great and we receive excellent customer service from \[SENSITIVE CONTENT\]. Pros Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product! Cons At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great. Review Source VR Verified Reviewer Advisor Retail Used the software for: 6-12 months ### "Excellent Support & Flexible Applications to Boost Growth" December 4, 2020 5.0 Outstanding - we use a large number of applications but they have hands down the most amazing team when it comes to stepping in and really solving problems, even going so far as to proactively adjust our usage of the platform to make sure we're getting the most out of it ^\_^ Pros By far the BEST thing about Referral Candy is how flexible the team is when it comes to how you want to use it. With programmes that allow us to flexibly manage high volume referrals while also offering something straightforward and simple for customers to get behind, we have been able to really drive home our messaging and get our community excited about spreading the word. Cons We have a bad habit of wanting applications (and teams!) we like to do more than they ever meant to - but an increased level of flexibility when it comes to offering incentives to advocates and their friends would be our top ask :) Review Source TF Timothy F. Cofounder Food & Beverages Used the software for: 2+ years ### "Great Referral Software" June 21, 2022 5.0 Referrals are our number one source of growth. ReferralCandy has been instrumental in helping us grow from the start. \[SENSITIVE CONTENT\] and the support team at ReferralCandy have been incredibly helpful in getting things set up properly and making sure our referral campaigns are working well. Pros Completely automates the referral and reward system. Cons When we added Bold Cashier as a new checkout in Shopify, our integration with ReferralCandy broke. We switched over to an email integration to fix the issue. Reason for choosing ReferralCandy Integrations with Shopify, Klaviyo, etc. Review Source CP Christina P. Marketing Coordinator Consumer Goods Used the software for: 2+ years ### "Customer Service Help - Cris" April 20, 2023 4.0 Very good. Pros Transferring customers into our newsletter program to include all new sign ups. Cons Have not been able to easily transfer customers as of the last 2 weeks. Review Source AT Aly-Khan T. Director Alternative Medicine Used the software for: I used a free trial ### "Spa & Massage" April 26, 2024 5.0 Excellent. Very easy to use. very good support. Simple API instruction. Pros Very easy to use. Intuitive to use. Liked the excellent support Cons hmm not sure yet. Need more time, currently all good Review Source Alonzo G. owner Sporting Goods Used the software for: I used a free trial ### "helpful and easy so far" February 11, 2020 4.0 quick and responsive chat, unlike Refersion which has had long lag times before replies. Pros For \[SENSITIVE CONTENT HIDDEN\]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..." Cons it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive. Reason for choosing ReferralCandy Refersion. Review Source JT Justin T. Director of Operations Food & Beverages Used the software for: 2+ years ### "We love ReferralCandy" March 18, 2022 5.0 Pros It is an easy way to manage our referral program. \[SENSITIVE CONTENT\] was incredibly helpful in getting our program setup. Cons There could be more technical features built out, but then would likely be more expensive. Review Source LT Lynn T. Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Awesome Software, why wouldn't you use it?" June 17, 2022 5.0 Great customer support as always. Thanks for your help, ReferralCandy team (and notably, \[SENSITIVE CONTENT\] ) Pros This referral program is a big hit with our customers. It's very customer and user friendly so that's a win for both parties. The dashboard is very easy to navigate and the features are great Cons I think if ReferralCandy could add more designing elements so we don't have to use CSS or custom coding, that would be great. Review Source RM Rebecca M. Operations Coordinator Wine and Spirits Used the software for: 6-12 months ### "Proactive Customer Support" May 8, 2023 5.0 Pros Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to \[sensitive content hidden\] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it. Cons When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly. Review Source JO Jason O. Investment manager Investment Management Used the software for: I used a free trial ### "Specific review to address excellent customer service by \[SENSITIVE CONTENT HIDDEN\]" May 4, 2020 3.0 Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database. Pros The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings. Cons Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer \[SENSITIVE CONTENT HIDDEN\]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job! Reason for choosing ReferralCandy ReferralCandy was recommended by a business partner Review Source ytK yu ting K. E-commerce Executive Taiwan Marketing and Advertising Used the software for: 6-12 months ### "Great experience in ReferralCandy " March 16, 2023 5.0 Pros Amazing customer service.Big thanks to \[sensitive content hidden\], he is helpful and kind to help me to resolve issues.I would highly recommend this app! Cons None, I think all the functions for ReferralCandy are good. Review Source Shizu O. Founder Retail Used the software for: 6-12 months ### "Customer service is great!" April 10, 2020 5.0 Pros The product is easy to use and team is incredible. We love that the themes are super easy to customize and change. \[SENSITIVE CONTENT HIDDEN\] was super understanding that our business is going through a critical time with COVID and is super responsive. Cons Themes feel a bit hard to access through the portal. Review Source Anna I. Content Creator Consumer Goods Used the software for: 6-12 months ### "Great for Start Ups" July 19, 2021 4.0 Pros ReferralCandy was great for our start up company because it was fairly "set it and forget it" in terms of ease of use. We were able to set up the referral link and any time someone purchased using the referral link we had an automated system set up to reward the referrer. It was a great way to promote brand interest among past customers who wanted to share our product and be rewarded! Cons The only con for our company was the scarcity with which ReferralCandy was utilized. I'm not sure if it had to do with lack of our company's promoting the opportunity or having to go through a third party, but we always saw more participation in using coupon codes than we did in using referral codes. Review Source Amin A. Founder, Executive Director Media Production Used the software for: 1-2 years ### "Excellent Automated Marketing Tool " November 8, 2018 5.0 It’s a staple of our Shopify-based ecommerce store. Pros Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do. Cons We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal Review Source sH st H. marketeeeeer Retail Used the software for: 1-2 years ### "great product and servicw" December 14, 2022 5.0 Pros easy to implement and the service from \[SENSITIVE CONTENT\] Cons almost nothing. everything is so good. its a huge sales boost since we use referralcandy. Review Source SH Steven H. Marketing Marketing and Advertising Used the software for: 1-2 years ### "CUSTOMER SUPPORT" March 6, 2024 4.0 Pros The customer support and the ability to generate more customers from existing customers Cons nothing everything is fine. All good, nothing Review Source Nicklas Dupont A. Head of Retention Cosmetics Used the software for: Less than 6 months ### "Easy to use and great customer service" February 2, 2023 5.0 Pros It's easy to set up with Shopify and Recharge, and integrate with Klaviyo.Whenever we've had issues implementing features their customer service has been really helpful and quick to respond, especially \[sensitive content hidden\]. Cons There are some shortages with the API in terms of embedding the software so it matches our branding and UX design completely Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Review Source MB Madison B. Account & Community Manager Retail Used the software for: 1-2 years ### "Great Customer Support" October 6, 2022 5.0 Pros They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, \[SENSITIVE CONTENT\] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :) Cons Not as sophisticated as other options, but great for the price point Review Source JC Janine C. Customer Support Manager Cosmetics Used the software for: 1-2 years ### "Great Customer Service" January 23, 2023 4.0 Pros I needed am answer about something and I got the info I needed very quickly! \[sensitive content hidden\] was great and provided more info than I had requested which was helpful! Cons At times, we do find it difficult for our students to log in to track their referrals and we get a klot of customer service questions on our end about this. Review Source VR Verified Reviewer Operations Director Used the software for: 6-12 months ### "Amazing product for boosting word of mouth marketing." June 14, 2018 5.0 Pros What I like most about this software is how easy it is to set up and get started on creating referral programs. Referral Candy makes it very easy for us to implement their system for merchants to boost conversions and spread the word about their companies in such an amazing way. Cons What I like least about this software is the leap for monthly pricing as you get into the enterprise space, however that's just because it's harder to get a client to sign up for it (but hey, that's just business and I get it). The monthly price point is hard to beat for something like this, so it's a good alternative. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.