# Page 5 | ReferralCandy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ReferralCandy the right Referral solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119331/ReferralCandy/reviews

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ReferralCandy

4.5 (386)

[View alternatives](https://www.capterra.com/p/119331/ReferralCandy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of ReferralCandy

## Showing most helpful reviews

Showing 101-125 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SO

Sean O.  
Head of Customer Experience  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great Service"

January 30, 2024

5.0

Pros

The support team are very understanding and offers great support whenever needed.

Cons

It would be great if the content seen by our customers had more options to edit.

Review Source

MD

Manon D.  
Marketing Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great customer support!"

February 7, 2023

3.0

Good, but still exploring all the functionalities.

Pros

I had an issue and \[sensitive content hidden\] was very helpful in a reasonable timeframe.

Cons

I've lost the historical activities of the customer I was looking for.

Review Source

KC

Kimberly C.  
CEO  
Writing and Editing  
Used the software for: Less than 6 months

### "Great ROI"

February 24, 2023

5.0

But overall, the program is great and fulfills its purpose. It has helped us set up an effective referral program that works, and we can easily track referrals and manage payouts. And their customer service is EXCEPTIONAL! They answered questions that I was typing before I even hit send. One of the best customer service experiences I've had to date with a software company. They were extremely fast in responding (within 10 minutes), and \[sensitive content hidden\] was so helpful and thorough!

Pros

It was easy to use and integrate into my Shopify store and has already paid for itself.

Cons

I would like to have more control over the contents of emails that are sent.

Review Source

MJ

Matthew J.  
CEO  
E-Learning  
Used the software for: I used a free trial

### "Great Customer Service"

October 5, 2023

5.0

Pros

The process overall is super simple to setup, and it very smart in the setups.Customer service is always superb. \[sensitive content hidden\] especially was a great help in getting me setup with the correct tracking and helping me integrate Thinkific.

Cons

It's not (yet) integrated with Thinkific

Review Source

LS

Lauren S.  
Ambassador Program Coordinator  
Computer Software  
Used the software for: Less than 6 months

### "Great Customer Service"

August 1, 2023

4.0

Pros

The customer service has been incredible during this process. We have a home-grown ecommerce system which made it a little tricky to get it started, but Innah was there to help every step of the way!

Cons

The reporting could be more robust and because we don't use a platform like Shopify it did make the process of onboarding a bit trickier.

Review Source

BL

Belinda L.  
Marketing  
Retail  
Used the software for: 2+ years

### "Overall review "

August 15, 2020

4.0

Pros

This product is very easy to use, and integrate.

Cons

It charges commission except the cash rewards, which costs much more than other similar software.

Review Source

MM

Milagros M.  
Abogada  
Law Practice  
Used the software for: Less than 6 months

### "gracias a \[CONTENIDO SENSIBLE\]"

March 11, 2022

5.0

Pros

\[CONTENIDO SENSIBLE\] me ayudó mucho, sin él no hubiese podido instalarlo ni Referral candy ni sincronizarlo con mi tienda online

Review Source

PM

Paula M.  
SM  
Photography  
Used the software for: I used a free trial

### "Review"

June 15, 2023

3.0

Great!

Pros

Great CS! JC was patient and responsive. His knowledge of the product is excellent– he helped me understand the platform more.

Cons

I hope there are more features available like scheduling of payout, trigger requirements for payout, multiple rewards system.

Review Source

CA

Camilo A.  
Senior software developer  
Consumer Goods  
Used the software for: 6-12 months

### "Review"

October 16, 2023

5.0

Pros

Good support and clear documentation as well as a good product.

Cons

There is nothing to add here since until now no things to dislike.

Review Source

AP

Amanda P.  
Founder  
Arts and Crafts  
Used the software for: I used a free trial

### "Customer Support is Great"

April 22, 2020

4.0

Pros

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

Cons

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

Alternatives considered

[Tapfiliate](https://www.capterra.com/p/145773/Tapfiliate/)

Reason for choosing ReferralCandy

Tapfiliate seemed to be more geared towards Affiliate Marketing -- for bloggers and influencers who would want to have a dashboard to log in to check on their rewards with multiple different companies. We are more interested in friends referring their friends, which ReferralCandy seemed perfect for.

Review Source

KB

Kelsey B.  
PR & Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Great software"

March 9, 2020

5.0

We wanted to engage our customers and let them easily engage their friends. Referral marketing has been on our list for 2020 and with Referral Candy it's been really easy to do.

Pros

ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to \[SENSITIVE CONTENT HIDDEN\] today and she resolved my issue and made some suggestions which were so helpful!

Cons

We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.

Reason for choosing ReferralCandy

It looked easy to use, customise, the price point is great and the support was amazing from the start.

Review Source

TG

Tina G.  
Vice President & Owner  
Cosmetics  
Used the software for: I used a free trial

### "Using ReferralCandy as an affiliate program"

March 31, 2020

4.0

In my business model, I am trying to create a win-win situation with my wholesale clients. They get a continual reward for referring their clients to my retail site. While I'm just in the early stages of trying out the program, so far the setup has been easy. We're keeping our fingers crossed for success.

Pros

I'm just in the free trial of this software, but so far it's been an easy set up. I'm a small business owner. I'm not a developer, but have some basic HTML skills. The site is reasonably easy for someone like me to set up as an affiliate. As a pure referral program, it would be no problem. The integration with MailChimp was simple and easy too. My support person \[SENSITIVE CONTENT HIDDEN\] was \*extremely\* helpful in clarifying things for me.

Cons

There could be better explanation on how to use the site for affiliate purposes. Also, giving the admin the ability to batch remove customers would be preferred. They can be removed individually, but for a large number it's tedious. A simple thing, it would be nice if the chat box was a separate pop-up that can be viewed when navigating elsewhere on the site. There are some 404 issues with the site, like on the Help & Support link.

Reason for choosing ReferralCandy

Free trial period and less expensive.

Review Source

PL

Patrick L.  
Graphic Designer  
Design  
Used the software for: Less than 6 months

### "The Best Referral program so far!"

June 7, 2023

5.0

Overall, I like the system, it's user-friendly and the support is always there to resolved your concern.

Pros

I love how their customer support really helped me on time.

Cons

There are some features that might be more helpful for the client that is not currently present in the system like the Arabic language

Review Source

EC

Elisa C.  
Sr Customer Experience Manager  
Food & Beverages  
Used the software for: I used a free trial

### "Exceptional Customer Service Experience: A Truly Outstanding Team"

September 19, 2023

5.0

I want to express my gratitude for the outstanding customer service I recently received, especially from \[sensitive content hidden\]! She is not only attentive but also incredibly knowledgeable and efficient! She resolved my issues promptly and kept me well-informed throughout the whole process. This level of service exceeded my expectations.Thank you for your exceptional support!

Pros

What I like the most about ReferralCandy is exceptional customer support and ease of use.

Cons

As a subscription-based company, coupons need to be manually applied for advocates.

Review Source

TH

Tess H.  
Head of Partnerships  
Cosmetics  
Used the software for: 1-2 years

### "Support"

March 15, 2022

5.0

Pros

It is easy to use and the technical support is very friendly and knowledgeable.

Cons

Sometimes the support is a little too responsive and send too many emails.

Review Source

Nicole P.  
Founder  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Best Product and Easy to use"

July 19, 2022

5.0

Pros

easy to set up thanks to support \[SENSITIVE CONTENT\]

Cons

great support help thanks so much \[SENSITIVE CONTENT\]

Review Source

YM

Yarra M.  
Director of Marketing  
Apparel & Fashion  
Used the software for: 1-2 years

### "Helpful"

August 28, 2020

5.0

The benefits of ReferralCandy have been an easy to understand dashboard to track and reward referrers to our website.

Pros

Ease of use is what I like most about Referral Candy.

Cons

I have nothing negative to say about this software.

Reason for choosing ReferralCandy

Ease of use and the ability to share with affiliates.

Review Source

JH

Joel H.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "ReferralCandy is a wonderful customer referral platform -- We highly recommend it"

April 23, 2019

5.0

Pros

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

Cons

There could be some better reporting options for users to be able to track their traffic and referrals.

Review Source

RT

Richard T.  
Developer  
Computer Software  
Used the software for: Less than 6 months

### "Flexible Affiliate System"

June 14, 2021

4.0

I helped a client find and integrate an affiliate package. Referral Candy worked with our shopping cart and handled exactly what we needed.

Pros

I appreciate the simplicity of what Referral Candy offers. The flexibility of how advocates and friends are tracked is really nice.

Cons

For those not using a supported store,the integration documentation could be more specific about some aspects, such as the timestamp should be expressed in seconds and not milliseconds. The app key is called the plugin key

Reason for choosing ReferralCandy

Monto was WebFlow specific so we looked for something that was easy to work with.

Review Source

AC

Abhishek C.  
CEO  
Publishing  
Used the software for: Less than 6 months

### "Used in conjunction with with squarespace website"

April 28, 2023

4.0

Overall good experience so far in terms of customer service. Yet to experience the features fully.

Pros

Easy to use and a lots of interesting features

Cons

It only integrates with my website via one by one email integration of invoices making the process pretty manual. There should be some option to do this in bulk. Also the invoicing happens only once a month which means referrees get their money back after a long time.

Review Source

AS

Anna S.  
CX Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### " \[SENSITIVE CONTENT\] was great and the product works well"

May 17, 2022

5.0

Pros

It works well and the referral candy team is always available to answer questions.

Cons

There could be other features that could be easier to use. Like issuing discounts without a confirmed referral.

Review Source

AK

Arpi K.  
ceo  
Retail  
Used the software for: 6-12 months

### "Great service from Lorraine"

March 23, 2022

5.0

Pros

Customer service and how the system works

Cons

Al good.

Review Source

KJ

Kate J.  
Marketing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Appreciate the support"

May 8, 2023

4.0

Pros

I appreciate that \[sensitive content hidden\] support was timely and helpful. Thanks.

Cons

There are many features I would like to have available but for the price, it is reasonable value.

Review Source

Travis H.  
Marketing Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Ease of Setup "

October 17, 2019

5.0

Pros

I have helped lots of companies setup referral programs and have to say ReferralCandy was the most responsive to my questions, had the best documentation and when implemented really did what it claimed to do. Rep was super helpful and followed up promptly.

Cons

Not sure yet. The implementation went smoothly. Let's see how it performs.

Review Source

ES

Emma S.  
Marketing Manager  
Retail  
Used the software for: 1-2 years

### "Great program!"

March 14, 2022

4.0

Pros

The integration into Shopify makes the service that much more beneficial to our company.

Cons

The reporting dashboard can sometimes be difficult to navigate. I also don't use the software frequently since it's been set up, mainly for reporting purposes.

Review Source

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