# TELCOR RCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TELCOR RCM the right Medical Billing solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119399/TELCOR-RCM/reviews --- TELCOR RCM 4.7 (16) [View alternatives](https://www.capterra.com/p/119399/TELCOR-RCM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TELCOR RCM Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TF Theresa F. Director Hospital & Health Care Used the software for: 2+ years ### "Parnership is key. " October 13, 2025 5.0 TELCOR by far is one of the best vendor relationships we have had. In a very change centric industry its inherent you have a partner that helps guide you through the ever evolving landscape and TELCOR does this. Pros The customer service, customizations, active listening to customers and ideas, ability to get the customer what they need to be successful. Cons I wish there were better ways to monitor productivity of multiple people in the team when they have shared responsibilities and are not strictly processing claims. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing TELCOR RCM Client billing platform meets the needs of outreach programs Review Source JP Jason P. Billing Manager Medical Practice Used the software for: 2+ years ### "Telcor RCM Experience" June 24, 2025 5.0 We have been using Telcor for over 7 years now. Our lab would not have been able to absorb the volume that we now have without RCM. It can scales easily and has the versatility to create lab specific workflows based the ever changing payer space. Pros Versatility to manage all aspects of revenue cycle. Configurability to adapt to changing payer requirements. RCM Service is always available and highly knowledgeable. Cons I honestly don't have any negative things to say about Telcor RCM. Our lab has been able to accomplish everything we have set out to do in revenue cycle management with Telcor. Reason for choosing TELCOR RCM We did not like the pricing model which was based on volume. Switched from [Clinisys Laboratory Solutions](https://www.capterra.com/p/99797/Clinisys/) Antrim could not scale with our increased growth. Review Source DB Dayna B. Medical biller Medical Practice Used the software for: 1-2 years ### "Review " October 16, 2023 4.0 For the most part it is going good. We are struggling with the eligibility aspect. Pros A lot more automation then our last system. Cons Not as much eligibility access compared to what we need. Review Source Response from Telcor November 8, 2023 Dayna, Thank you for reviewing our software. Please consider contacting Service to discuss your concerns about eligibility access in more detail. CG Cecilia G. RCM Supervisor Medical Practice Used the software for: 1-2 years ### "One Users Opinion " October 14, 2025 5.0 Amazing. Nothing short of amazing. The mix of clients that show up fr this experience is great. Kudos!!! Pros Telcor definitely gave you value for money. Billing is the MAIN topic and all things RCM. Their customer support is unmatched. Cons I had no drawbacks at all. Everything was well planned and organized. The presenters were very knowledgeable. Switched from [TrueCoach](https://www.capterra.com/p/155784/truecoach/) The change happened prior to me joining this company as the RCM Supervisor. Review Source ML Michelle L. General Supervisor Hospital & Health Care Used the software for: 2+ years ### "Telcor is Amazing!" June 23, 2025 5.0 The experience we have had with Telcor over the last 10+ years since implementation has been outstanding. They have helped us in many different aspects; their team has always been great at helping us find solutions and workflows that suite our specific needs. Pros Telcor has the most amazing customer relations team. They are extremely knowledgeable and helpful. There has never been a time that we have reached out that we did not get top notch service. Cons There are times that we need fixes or enhancements that come two or three versions later. However, we understand the need for prioritization. Switched from [CGM SCHUYLAB](https://www.capterra.com/p/2640/SchuyLab/) We needed a more robust less archaic system with more customizable features. Review Source SJ Shelley J. Billing manager Medical Practice Used the software for: Less than 6 months ### "Great customer service" June 23, 2025 5.0 Good. I did send a couple of emails but once I got the correct person everything went as best as expected. Pros How courteous everyone is. She didn't understand why the website was not working for me so she reached out to the IT department and got back to me with something new to try. Cons It was a web browser causing my error. It might have been helpful when siging up to list certain web browsers that work best for this. Switched from [NovoPath 360](https://www.capterra.com/p/130791/NovoBilling/) It's not a very good system for report and other things. Review Source LS Lori S. Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Telcor billing" January 29, 2024 5.0 Very positive. I truly like the ease of how to pull reports and manage the work que's Pros Easy to sort que's for work, reports are easily pulled for review, rules for different insurances are easily built for best process. Cons Nothing, I really like Telcor. Especially compared to our old billing system. We no longer have to manually enter secondary claim information. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) I believe the contract was up and the company was looking for a product that could be tailored more to what laboratory billing needs. Review Source Response from Telcor January 31, 2024 Thank you for your amazing review, Lori! As always, feel free to reach out to Service if you need anything. KC Katie C. Laboratory Financial Supervisor Medical Practice Used the software for: 2+ years ### "Laboratory Financial Supervisor" October 14, 2025 5.0 We have had a fantastic experience with TELCOR RCM. We are always able to get questions answered and any issues we have fixed in a timely manner. Pros TELCOR RCM has so many options for billing and tracking revenue for a very reasonable price. We don't do third party billing, but do bill Medicaid and that process is so smooth. TELCORs customer support is also fantastic. We recently updated a couple things on our invoices and we had a couple meetings with \[sensitive content hidden\] and he waled us through everything, which made the process so easy and clear. Cons I don't have and dislikes. TELCOR meats all of our billing needs and is so easy to use and understand. I think our biggest hurdle is our IT departments issue that they won't allow TELCOR access to our system. Review Source TS Tina S. Billing Lead, Medical Billing and Coding Hospital & Health Care Used the software for: 2+ years ### "Over 10 years in use and still going strong" June 24, 2025 4.0 Overall, our experience with TELCOR RCM has been good. We are an on-premise client so TELCOR RCM Service has to interact with our IT quite frequently. Sometimes this is frustrating for everyone involved but TELCOR has been as helpful as possible with the limitations of us being an on-premise client entails. When a software is being used by a wide variety of clients there is always something that doesn't fit for one client or another. We have been using TELCOR for over 10 years and I would recommend TELCOR RCM to other laboratories. Pros The feature I like the most about TELCOR RCM is the ability to view the charges in the CIM before they process through any "buckets" into the error workqueue or the held workqueue. The ability to do this and make changes is very beneficial. Cons The feature I like the least about TELCOR RCM is there are so many ways to get to or accomplish a specific task. I am sure I am in the minority, but if there weren't so many options for some of the tasks it would make it more "cut and dry". Review Source MR Megan R. Direct of Quality Assurance Medical Practice Used the software for: 2+ years ### "Overall Great RCM" July 7, 2025 4.0 Very enjoyable system and very user friendly and easy to use. The fact that it is Microsoft based really and is huge benefit. Pros So many customizable options for user preferences and able to see just what they need to without unnecessary information. Cons Columns or enhancements that would benefit one business may not be accepted because other users do not see benefit. Although labs to the same thing their employee or client base is very different. Review Source VT Victoria T. Certified Coder and Sr. Billing Rep. Medical Practice Used the software for: 2+ years ### "Telcor review " October 14, 2025 5.0 Being able to have one program for billing, patient management and accounts receivable makes management of all those areas easy. Pros So many useful tools along with an easy to understand interface. Always striving to please customers Cons The cost of updating to current versions makes it hard to stay current. Sometimes the new versions to benefit company needs resulting in falling behind on version updates. Review Source JR Julie R. Revenue Cycle Management, Manager Hospital & Health Care Used the software for: 2+ years ### "Great conference " October 13, 2025 5.0 Always a great time with colleagues in the industry. Telcor does a great conference. I look toward to it each year. Pros I love the Networking opportunities provided af the conference. Happy hour and the dinners are great. Cons It’s all good! I never have any complaints about the Telcor conferences. Easy airport, easy access to the convention center from the hotel choices. Review Source AY Ashley Y. VP Client Operations Hospital & Health Care Used the software for: 2+ years ### "Great system and informed personnel " October 15, 2024 5.0 Overall very good system and personnel that understand the payers and processes. Pros The visibility of reporting and system metrics. Availability of personnel to answer questions as they arise and explain processes. I’ve never brought a question to the team that someone wasn’t able to quickly answer with confidence. I feel their knowledge of payer practices is great and they are always willing to share! Cons The system can be hard to navigate, but again someone is always available to help. Review Source Response from Telcor October 23, 2024 Thank you for your review, Ashley! As always, feel free to reach out to Service if you need anything. KJ Krystle J. Revenue Cycle Accounting Hospital & Health Care Used the software for: 2+ years ### "Billing Review" November 30, 2023 5.0 Pros I feel Telcor offers numerous modules for reporting, billing, and overall functionality for ease of billing processes and collecting. Cons Some have said it almost offers too much. Review Source Response from Telcor December 4, 2023 Thank you for your outstanding review, Krystle! As always, feel free to reach out to Service if you need anything. BH Brittany H. Preprocessing Manager Insurance Used the software for: 2+ years ### "February 8, 2024" February 8, 2024 4.0 Pros RCM Service Team. Ability to submit enhancement requests. Cons Unable to export large files Unable to customize certain views with specific column headers. Unable to send certain errors via iLab. Review Source Response from Telcor February 9, 2024 Thank you for your review, Brittany! Our RCM Service team is always happy to help, so please contact us directly if you would like assistance with the items mentioned. DS Danielle S. Medical Biller Medical Practice Used the software for: 1-2 years ### "Telcor Review " October 16, 2023 4.0 Pros The customer service. Service is prompt and feels like a family Cons All raw data is not pulled to write rules based on clearinghouse response. You can see the fields in the raw data but it does not show in fields to write the rules Review Source Response from Telcor November 8, 2023 Danielle, Thank you for reviewing our software. We're thrilled our Service team delivered exceptional support. Please reach out to Service to discuss any concerns or thoughts you may have. Similar Products Featured ## Related categories [Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.