# The Customer Factor Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Customer Factor Software - reviews, pricing plans, popular comparisons to other Maid Service products and more. Source: https://www.capterra.com/p/119405/The-Customer-Factor --- # The Customer Factor Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Customer Factor ## What is The Customer Factor? Designed for cleaning and maintenance businesses, it helps manage processes related to scheduling, estimating, and customer files. ## What is The Customer Factor used for? [Maid Service](https://www.capterra.com/maid-service-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $34.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Customer Factor?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.thecustomerfactor.com&name=The Customer Factor) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Customer Factor 4.4 (17) VS. [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $34.95 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (17) Ease Of Use 4.6 (205) Value For Money 4.5 (16) Value For Money 4.4 (190) Customer Service 4.1 (15) Customer Service 4.6 (202) ## The Customer Factor alternatives [4.6 (5,068)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (33)](https://www.capterra.com/p/201538/Maidily/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (51)](https://www.capterra.com/p/164100/Janitorial-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/119405/The-Customer-Factor/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Service History 4.1 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Job Management 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks Quotes/Estimates 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers The Customer Factor 9 features Create, manage, and send invoices or bills to customers Accept and process credit card transactions Access previous interactions or concerns to maintain customer relationships Manage and track all job information and associated tasks Access software remotely via mobile devices Generate quotes or estimates for customers Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.5 (16) Basic $34.95 Per User,Per Month Value for money 4.5 (16) 4.5 Based on 16 reviews ## Integrations [ Wufoo](https://www.capterra.com/p/224990/Wufoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (15) 4.1 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 17 reviews Filter by rating 5(14) 4(0) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent FG Fernando G. Owner Consumer Services ### "Great CRM for Small Service Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 20, 2025 Ive had a great experience in being able to automate many of the functions and processes with our business. its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc... Pros It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website. Cons Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust Alternatives considered [MaidCentral](https://www.capterra.com/p/189582/Maid-Central/) Reasons for choosing The Customer Factor too many bells and whistles and again very expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Sarah J. Owner Individual & Family Services ### "Terrible Customee Service and No Way To Cancel" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2025 Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges. Pros The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it. Cons Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jenna M. IOC Construction ### "Not user friendly " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 4, 2025 Pros I found it hard to navigate and use in general. Cons This was difficult to search, use, and navigate. It seemed overly complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Steven B. Owner Consumer Services ### "Great CRM at reasonable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 22, 2024 I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great Pros This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB Cons There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Leah C. Owner Consumer Services ### "Frustrating experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2024 Extremely disappointed with the lack of customer service at \[Customer Factor\]. Have been trying to contact them for a week regarding an urgent matter but no response via calls or emails. Can't even find a way to cancel my account. Pros I liked you have the option to do text campaigns for your clients Cons NO CUSTOMER SUPPPORT. Hard platform to navigate. Cant text estimates to customers. Switched from [Markate](https://www.capterra.com/p/173150/Markate/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rene K. Manager Construction ### "Great service, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2023 Great experience, also the app is simple and easy to use for everyone. We helped TCF with lots of our input to improve the experience, they always listened and are trying to make the product better Pros easy to use after an initial training, customizable Cons still waiting for packages, to create estimates with several packages but that will come one day Reasons for choosing The Customer Factor great customer service and contact Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NA Nathan A. Owner Consumer Services ### "Versatile CRM at a great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2023 We have had a great experience and will continue to use them for a long time. Pros I like having everything in one place. We can schedule, invoice, email, and track our entire customer base. It has a wide variety of things you can do with it and they never raise prices for current customers. Cons Sometimes our estimates that are sent through text are blank. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Clayton K. Owner Construction ### "Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2022 Excellent support with continued improvement in the software and new features. Pros It makes it easy to send quotes, schedule jobs, receive payment and access customer base and job history. Cons App isn’t as easy to use as desktop version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. Owner Individual & Family Services ### "Excellent CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 14, 2022 Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple. Pros Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals. Cons The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense. Reasons for choosing The Customer Factor I went to a trade show and saw the product live and how powerful it was. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Chris l. Owner Individual & Family Services ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2021 Overall, the software is great for the price you pay. Customer service is good. Pros The automatic features, follow up, estimates, etc are on point. Cons Bidding could use help to determine pricing Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing The Customer Factor Price and recommendations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119405/The-Customer-Factor/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)