# The Customer Factor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Customer Factor the right Maid Service solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119405/The-Customer-Factor/reviews --- The Customer Factor 4.4 (17) [View alternatives](https://www.capterra.com/p/119405/The-Customer-Factor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of The Customer Factor Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan R. Business Development Marketing and Advertising Used the software for: 6-12 months ### "The Customer Factor is one of the best CRMs I've ever used." September 8, 2018 5.0 Pros It has absolutely everything you need to run a business in here! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could. Cons I haven't utilized everything yet so I am unaware of anything that I do not like. Review Source FG Fernando G. Owner Consumer Services Used the software for: 2+ years ### "Great CRM for Small Service Businesses" July 20, 2025 5.0 Ive had a great experience in being able to automate many of the functions and processes with our business. its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc... Pros It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website. Cons Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust Alternatives considered [MaidCentral](https://www.capterra.com/p/189582/Maid-Central/) Reason for choosing The Customer Factor too many bells and whistles and again very expensive Review Source SJ Sarah J. Owner Individual & Family Services Used the software for: 6-12 months ### "Terrible Customee Service and No Way To Cancel" May 12, 2025 1.0 Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges. Pros The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it. Cons Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device. Review Source SB Steven B. Owner Consumer Services Used the software for: 1-2 years ### "Great CRM at reasonable price" August 22, 2024 5.0 I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great Pros This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB Cons There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field. Review Source JJ James J. Owner Individual & Family Services Used the software for: 2+ years ### "Excellent CRM" April 14, 2022 5.0 Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple. Pros Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals. Cons The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense. Reason for choosing The Customer Factor I went to a trade show and saw the product live and how powerful it was. Review Source JM Jenna M. IOC Construction Used the software for: Less than 6 months ### "Not user friendly " March 4, 2025 3.0 Pros I found it hard to navigate and use in general. Cons This was difficult to search, use, and navigate. It seemed overly complicated. Review Source CK Cassie K. Office Manager Facilities Services Used the software for: 2+ years ### "The Customer Factor Has Helped Our Business Excel" June 12, 2020 5.0 I highly recommend CF. Basically it takes our scheduling needs and invoicing/payment needs and fuses them together. Our window cleaning business services about 100 different customers per month but many of them are multiple times a month. That means in a given month I need to schedule AND invoice 150+ customers. We were an organizational mess before we found this program. The customer service is awesome--usually the \[SENSITIVE CONTENT HIDDEN\], is the one responding to my questions. And you can't beat the price! Before I chose this product, I looked at a few others that were similar and they were $3,000+!! Pros This product has done amazing things for our window cleaning business. There is no other product out there that is as affordable and customizable for our type of business. We couldn't be where we are without it. Cons My employees tell me that the app sometimes crashes, which is annoying. It usually loads the second time, but my employees have complained about it. The only other thing that I dislike about the software (but really is an unfair complaint) is that it has SO many options for customizing. It can be overwhelming. Reason for choosing The Customer Factor I chose CF for cost and because the \[SENSITIVE CONTENT HIDDEN\] actually began the company when he could not find what he needed for his own window cleaning company. The software is perfectly tailored to our kind of business, but I think it work well for any kind of service business. Review Source CL Chris L. Owner Individual & Family Services Used the software for: 2+ years ### "Great software" September 17, 2021 5.0 Overall, the software is great for the price you pay. Customer service is good. Pros The automatic features, follow up, estimates, etc are on point. Cons Bidding could use help to determine pricing Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing The Customer Factor Price and recommendations Review Source RK Rene K. Manager Construction Used the software for: 2+ years ### "Great service, easy to use" August 29, 2023 5.0 Great experience, also the app is simple and easy to use for everyone. We helped TCF with lots of our input to improve the experience, they always listened and are trying to make the product better Pros easy to use after an initial training, customizable Cons still waiting for packages, to create estimates with several packages but that will come one day Reason for choosing The Customer Factor great customer service and contact Review Source NA Nathan A. Owner Consumer Services Used the software for: 2+ years ### "Versatile CRM at a great price" June 22, 2023 5.0 We have had a great experience and will continue to use them for a long time. Pros I like having everything in one place. We can schedule, invoice, email, and track our entire customer base. It has a wide variety of things you can do with it and they never raise prices for current customers. Cons Sometimes our estimates that are sent through text are blank. Review Source AH ANTOINETTE H. OWNER Wholesale Used the software for: 2+ years ### "This is THE BEST software and THE BEST customer service you could ask for!" January 16, 2020 5.0 Outstanding. \[SENSITIVE CONTENT HIDDEN\] is the person I deal with. He calls back if on the rare occasion he doesn't actually answer the phone himself. He doesn't mind me asking him "silly questions" on how to use some of the features. I literally can not say enough good things about The Customer Factor. Pros I have been using The Customer Factor software for over 8 years. The software is incredible. You can use as little or as much of the features as you want. I initially only used the basics to keep my customer list but still kept a hard copy of my appointment book. Now.... I have expanded to using the appointment scheduling system, the automated text messaging and appointment reminders, the most excellent feature for me is the group text messaging. It saves me tons of money on postage, ect.. I am able to do mass advertising for literally pennies. The customer service is second to none. If you are looking for a software program, The Customer Factor is a great choice! Cons There are NO CONS. How often can you say that about a product? Review Source MK Matt K. Owner Construction Used the software for: 6-12 months ### "The Customer Factor is a game changer" January 28, 2021 5.0 The Customer Factor is amazing. I own a pressure washing and exterior cleaning business, and this software has been a game changer. All of my client information, pricing, job history and photos are so well organized with this software. Whenever I want to use the software to do something that I think is quit unique, there has always been an easy way to do this. I'm always catching myself saying 'wow, they have thought of everything and every feature!' In the winter's I work as a manager for a Christmas Light company. In my first year as a manger, I showed the \[SENSITIVE CONTENT HIDDEN\] The Customer Factor and we agreed to swtich over to it. The \[SENSITIVE CONTENT HIDDEN\] loved it, and I looked awesome for being able to handle switching everything over to this software. \[SENSITIVE CONTENT HIDDEN\] is amazing to deal with and always has the answer to any problems I run into. Pros This software is amazing. It has every feature I need for my business to run smoothly. Cons I've noticed some people in my industry mention they have small problems with the software (ie some emails do not send to clients). I think these problems are mostly due to people not setting up their accounts properly. With the Customer Factor, there's always a solution to your problem if you know how to use the software properly, or if you get some help from Customer Support. Review Source CK Clayton K. Owner Construction Used the software for: 2+ years ### "Great Value" August 16, 2022 5.0 Excellent support with continued improvement in the software and new features. Pros It makes it easy to send quotes, schedule jobs, receive payment and access customer base and job history. Cons App isn’t as easy to use as desktop version. Review Source KK Kris K. CEO Consumer Services Used the software for: 2+ years ### "Excellent Scheduling Software at an Excellent Price" November 30, 2018 5.0 Pros It's the easiest scheduling software I've ever used. The customer service is top-notch. It's so affordable. And they keep improving it and adding features. It's a software that will continue to grow as we grow. Cons I can't think of anything. I've used several other scheduling software programs in the past and they were so incredibly difficult and much more expensive. This is the perfect solution for our company. Review Source SH Stanley H. President Construction Used the software for: 2+ years ### "This CRM will DECIMATE all others!" September 30, 2020 5.0 The Customer Factor has saved us a ton of time and money! Pros This software absolutely changed the way we do business! Everything is pretty much automated now and the ease of use saves us so much time! The Big Proposal feature has certainly won us MANY more bids as well! Cons No complaints from us so far! All the features that are included at the low price point are absolutely mind boggling! Review Source LC Leah C. Owner Consumer Services Used the software for: I used a free trial ### "Frustrating experience" February 6, 2024 1.0 Extremely disappointed with the lack of customer service at \[Customer Factor\]. Have been trying to contact them for a week regarding an urgent matter but no response via calls or emails. Can't even find a way to cancel my account. Pros I liked you have the option to do text campaigns for your clients Cons NO CUSTOMER SUPPPORT. Hard platform to navigate. Cant text estimates to customers. Review Source NG Nikki G. owner Hospitality Used the software for: Less than 6 months ### "The rep is great!!" September 18, 2019 5.0 same as above Pros I switched from Jobber and have found it to be quite easy. The rep was really patient with me and went to great lengths to make sure i could use it easily-even after hours! It is 75% less than what i was paying for Jobber and the customer service cant be beat! Cons only the wording between invoice and estimate was a little confusing coming from Jobber Reason for choosing The Customer Factor you can do more in the app but it definintely came down to price at first Review Source Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.